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RealPlayer Cloud is now available on Kindle Fire

by Rishi Mathew on October 24, 2013

We have BIG news!! We’ve just announced that RealPlayer Cloud is now available on Kindle Fire and Kindle Fire HD. You can get this free app in the Amazon App Store in the U.S. and Canada.
Kindle Fire is one of the leading Android tablets in the North American market. Amazon’s recent launches of Kindle Fire and Kindle Fire HD combined with a bevy of customer requests for the RealPlayer Cloud app on Kindle made this launch a no-brainer. You can get it here:

RealPlayer Cloud Available on Kindle Fire

We hope you enjoy the app. Please try it out on your Kindle Fire devices and let us know what we can do to make it better. RealPlayer Cloud is already available on Windows, iPhone, iPad, Android and Roku. If your favorite device is not on this list, tell us in the comments below. Our goal is to make RealPlayer Cloud available everywhere, and as we speak our product team is busy developing for several new platforms. Stay tuned…

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{ 15 comments… read them below or add one }

1 mmavon.eu November 19, 2013 at 8:36 pm

I use tablet Samsung Galaxy Tab2 with Android.
It is very interesting how RealPlayer Cloud will work with this tablet.

2 Mitzi Smetters February 19, 2014 at 2:39 pm

I have a Kindle Fire (running version 6.3.2.). When I try to download the RealPlayer app from Amazon I receive the message that the app is not compatible with my device. What should I do to install the app?

3 RealPlayer Team February 19, 2014 at 4:59 pm

It sounds like you are using the 1st generation of Kindle Fire. However, RealPlayer Cloud is now available for the Kindle Fire second generation or later (through the Amazon Appstore). I am sorry for any inconvenience. If you need further assistance, please send an email to help@real.com.

4 yasuko March 15, 2014 at 5:56 am

when I try to download personal video from dvdrom from computer to kindle, it always fail to download. It try to download but after so many minutes of downloading, it shows general error.
Why is that? I have more than enough storage in cloud player and kindle both, I purchased $29.99/month. I am very upset about this. Please respond.

5 RealPlayer Team March 18, 2014 at 9:43 pm

I see that you have contacted us through email. If the issue still persists, please send an email to help@real.com

6 Joyce Ann French April 8, 2014 at 5:30 pm

I installed realplayer cloud on my kindle fire hd . I cannot login to my Facebook account. I get a message that says facebook login error – not authorized. What do I do? Thank u

7 RealPlayer Team April 10, 2014 at 10:32 am

Sorry for the delay in response. I see you have successfully connected your Facebook account with your RealPlayer Cloud.

If you have further questions, please send an email to help@real.com

8 Rick Rood May 5, 2014 at 2:16 am

Same as above… I get an error saying “not authorized” when I try to log in with Facebook. Help?

9 RealPlayer Team May 5, 2014 at 10:18 am

I see you have successfully connected your Facebook account with your RealPlayer Cloud.

If you have further questions, please send an email to help@real.com

10 Rick Rood May 5, 2014 at 12:48 pm

I was able to connect my PC and my laptop. However I’m still getting an error on my kindle.

11 Brinton Felixraja May 7, 2014 at 8:24 am

Sorry for the trouble. In order to troubleshoot this issue effectively, I will need you to provide the following information:

- What were you expecting to see/experience that you aren’t?
- What are you seeing/experiencing that you weren’t expecting?
- Are you connected to wifi or local network?
- Are you on your own wifi network or someone else’s?
- Have you made any changes to your RealPlayer preferences? Confirm what they are.
- Is your local network set with device limitations? (limited number of devices allowed to connect at any one given time)
- What version of RealPlayer is installed?

To find the version:

a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.9.17″).

The more specific you are, the better I will be able to assist you.

12 Senior Perea May 31, 2014 at 10:43 pm

What video formats does Real Player support for direct broadcasting to ChromeCast?
I have an AVI video I couldn’t play directly on my Kindle Fire without uploading to the RealPlayer Cloud to convert.

13 Brinton Felixraja June 1, 2014 at 3:26 am

If your videos are in a different format, or if the video bitrate is higher than 14 mbps, they will need to be uploaded to the Cloud first so we can convert them to a supported format for casting.

To view the supported formats by Chromecast, click this link: https://developers.google.com/cast/supported_media_types

14 Kelly Granger June 29, 2014 at 5:07 pm

I have put realplayer on my kindle fire hd, when I login with my Facebook account, as I have on my other devices, it’s saying not authorized!!

15 RealPlayer Team July 3, 2014 at 9:55 pm

Sorry for the trouble.

To resolve the issue, please follow the below mentioned steps:

Solution 1: Check your connection.

Make sure that you are on a Wi-Fi connection and that airplane mode is turned off.

Solution 2: Restart the application.

Sometimes, just closing the application and re-starting it can resolve the issue.

Solution 3: Clear the RealPlayer cache.

Try clearing the RealPlayer cache by following these steps:

1. Go to Menu and click Settings.

2. Select Applications.

3. Click Manage Applications.

4. Click RealPlayer; and inside the Application Info screen, click Clear Cache.

Solution 4: Uninstall and reinstall the application.

Please read this article for more instructions:

http://customer.real.com/entries/23771428

If that does not resolve the issue, please send an email to help@real.com

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