Move, Watch & Share Your Videos.

RealPlayer Cloud is now fully available for Windows 8

by Rishi Mathew on January 23, 2014

You may be getting tired of this, but we are not!! RealPlayer Cloud is now available on yet another platform. For all those who love the new Windows 8 Modern UI, we just added an app.

The RealPlayer Cloud app for Windows 8 does pretty much everything that its iOS and Android counterparts do. The great thing though is that it allows you to move or stream your videos from the “desktop” portion of your Windows 8 device to the modern part by uploading those videos to the cloud. For anybody who has had to live with the limitation of having two different operating systems within the same device that cannot talk to each other, this is a great solution.

RealPlayer Cloud on Windows 8

Please try the app on the Windows 8 devices and let us know what we can do to make it better. RealPlayer Cloud apps are already available on Windows (Classic mode), iPhone, iPad, Android, Kindle, Chromecast and Roku.
RealPlayer Cloud Windows 8 UI

 

 

 

 

 

{ 44 comments… read them below or add one }

1 Alejandro Eblen January 23, 2014 at 3:02 pm

Morning,

I am writing because I have a problem trying to sign into realplayer cloud app, downloaded from my windows 8 store, I’ve suceeded loging into different devices but, it keeps poping up a message from the app that says: the user name has been deleted!

Please help me, regards.

2 RealPlayer Team January 28, 2014 at 6:11 pm

Apologies for the late reply to your question!

Please respond with the following information:

1. What is the make and model of your device?
2. Are you using a Windows Phone to sign in?
3. If not, please let us know the device. (Tablets, Laptops, and PCs)

The more specific you are, the better I will be able to assist you.

3 Prashanth January 27, 2014 at 4:25 pm

Just downloaded RealPlayer Cloud Win 8 app. I can see my tablet in PC, however i am not able to see my PC in my tablet (Videos->Device/PC ).

4 RealPlayer Team January 27, 2014 at 5:38 pm

Sorry you are unable to access PC videos on your device.

The sharing settings on your PC may be affecting the visibility of your videos on other devices. Please try the following steps to correct this:

1. On your PC, open Control Panel.

2. Select Network and Internet (or Network and Sharing Center) and then “View network computers and devices.”

3. At this point you may be prompted to share on a private or public network. The prompt is the sign that your PC is not enabled for sharing, which explains the inability for RealPlayer Cloud on devices to see your PC. You need to enable sharing on at least your private network. The devices will show up on your private network once the sharing is enabled.

I also recommend checking your Library and Device Sharing settings:

1. Open RealPlayer Cloud.
2. Click on the RealPlayer logo in the upper left and select Preferences.
3. Click on “Library and device sharing” from the options available on the left side.
4. You will see “Folders to share with other devices and add to PC library”. Make sure that you have added the location of the videos that you would like to see on your devices.

If you additional question, please send an email to help@real.com

5 Amar January 30, 2014 at 2:11 am

Downloaded real player cloud app for windows 8.1. I dont see option to cast it to chromecast, that option is available on the same app onmy ipad but not in the app for windows 8.

advice how to cast to chromecast using real player cloud app on windows 8

6 RealPlayer Team January 31, 2014 at 1:21 am

Sorry for the inconvenience caused!

If you are using a PC or laptop, you’ll need to install the Chromecast extension through your Chrome web browser, and open cloud.real.com in Chrome when you want to cast videos. (Chromecast does not support native Windows software, so it is not available in the desktop RealPlayer Cloud application.)
Next, make sure you are signed into the RealPlayer Cloud app on your device.

If you have the app or extension installed, and you are signed in, but you still can’t cast videos, power-cycle your Chromecast by following these steps:

1. Remove the Chromecast device from the HDMI slot.
2. Unplug the USB cable or power cable (depending on how the device is powered up).
3. Reconnect the Chromecast and try again.

If you still have any issues, please send an email to help@real.com

7 Martin Nowak February 22, 2014 at 7:24 pm

When I click on Download This Video I get msg “Unable to Download” on the RealDownloader box that comes up, happens on all videos I have tried. I have IE Windows 8.1. Just trying to burn an audio CD from youtube videos.

8 RealPlayer Team February 22, 2014 at 10:50 pm

Sorry you are unable to download videos.

Try resetting your Internet Explorer and then try downloading videos. Follow this link to reset your browser:

https://realnetworks.zendesk.com/entries/23980986

Once done, you will also need to make sure that the RealDownloader extension is enabled in your browser by following the instructions in this article:

https://realnetworks.zendesk.com/entries/23689856

If you still have any additional questions, please send an email to help@real.com

9 Tim February 25, 2014 at 1:58 pm

You almost had me at hello.

Windows 8 desktop – check
Microsoft Surface 2 RT – check
Windows Phone 8 – let me try that again. r-e-a-l- -p-l-a-y-e-r hmmm.. search screen comes up empty. This article says FULLY – must be something wrong with the WP8 store?

10 RealPlayer Team March 2, 2014 at 7:07 am

Sorry, we do not currently offer a RealPlayer app for any Windows Phone. I will pass along your request to our product team as they continue to expand the availability of RealPlayer Cloud for mobile devices.

11 Javier X. Centeno March 11, 2014 at 3:25 am

Soooo many bugs I cant believe this is a “stable” version instead of a “beta” !!

Can’t even connect or log in to the ‘Cloud”… My PC has win 8.1 with Media Center, had the Chromecast device, Chromecast extension, wifi at home and all that….

It “force close” on me or the pop up windows says “the webpage cannot be displayed”…. Some times says something about mercurybeta.com and I tried to open in a new tab but no luck…

Clicking on “Get Free Space” Icon does nothing….

Load too slow (My Processor is a Athlon X4 3Ghz with 16 GB RAM DDR-3 so its NOT a PC issue)…

RealCloud version 17.0.6.13

Besides the real player and the converter, all the “cloud” features are useless…. Thinking about uninstalling !!!

12 RealPlayer Team March 11, 2014 at 4:59 pm

Sorry for the inconvenience caused. Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

13 Santanu Sengupta March 16, 2014 at 10:17 am

hI Real Player Team,

I have been using RealPlayer Downloader for downloading Music mostly form Youtube and other sources real fast with auto pop up ” Download this video” on Wiindow Vista or Windows 7, whether on RealCloud
or Real Dowloader. It used to come under Extensions with the Browser Chrome or Mozilla.
Surprisingly I am not finding the Extensions in either Chrome or Mozilla.
How to get it organised. I am using anew PC- Lenovo Ideapad S210 version with Win 8 OS

Regards
Santanu

14 RealPlayer Team March 19, 2014 at 8:03 pm

To resolve this issue, simply reinstall RealPlayer (you do not need to uninstall your current version). Just visit http://www.real.com, click the Free Download link, and follow the prompts. You should then be able to see the download plug-ins installed automatically in your browsers.

Make sure you enable them by following this link:

https://realnetworks.zendesk.com/entries/23689856

If you need further assistance, please send an email to help@real.com

15 Frank McBride April 1, 2014 at 8:21 pm

Real Player Cloud has taken over my old real player, and I can’t find all the videos I have downloaded the last little while.
I am really anger since I had family videos on it.
Is there a way to get my videos back…..
…..this is crap!!!

16 RealPlayer Team April 3, 2014 at 4:07 pm

Sorry for the inconvenience.

Please follow the steps in this link to get your videos back:

https://realnetworks.zendesk.com/entries/23715718

If the issue still persists, please send an email to help@real.com

17 Donald April 10, 2014 at 1:19 am

Is it possible to use Realplayer without creating an online account? I just want to play Audio and Video files that I already have stored on my PC. I don’t want an online account and I don’t know how to tell the software to stop asking.

18 RealPlayer Team April 12, 2014 at 8:16 am

RealPlayer Cloud is designed in such a way to pop up sign in window at the end of the installation and whenever a user tries to access Cloud feature. If you don’t want to create an account, please close the sign in window and continue using RealPlayer Cloud.

19 Steve April 14, 2014 at 4:36 am

Now that you have an app for Windows 8.1, how about something for Windows Phone? Is that in the works?

20 RealPlayer Team April 15, 2014 at 6:06 pm

No. RealPlayer Cloud is available only for PC (Windows 7 and higher), Android (4.0 or higher), iOS (5 or higher), and Windows 8 Tablets at this time. We are in the process of expanding the compatibility to all available devices. Stay Tuned!

If you have any additional questions, please send an email to help@real.com

21 Ryan April 15, 2014 at 8:36 pm

Ya your little fix of just re-install realplayer to make it appear in my extensions did not work ive installed this stupid thing twice now realplayer downloader does not show up in my extensions list.

22 RealPlayer Team April 16, 2014 at 3:43 pm

It sounds like you are using Google Chrome to download videos. Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as an interim fix, try using RealPlayer browser to download videos.

To do so, follow these steps:

1. Open RealPlayer.
2. Click on RealPlayer Menu (at the top left corner)
3. Select File.
4. Click on Open.
5. Type the web site URL (For example http://www.youtube.com) and click OK.
6. Play any video and download it.

Once the issue is fixed, we will update you on the status. If you have any additional questions, please send an email to help@real.com

23 Zohaila April 28, 2014 at 12:18 am

Buenas Tardes, instalé REal Player Cloud y la verdad no me gusto mucho, no me deja descargar archivos, cuando reprodusco algo en linea me aparece un mensaje de descargar algo al equipo que mi antivirus lo detecta como virus, y siempre que inicio Zune para mi Nokia, no puedo transferir musica por que me dice que el programa lo esta usando, cuando el programa esta cerrado, ya intenté desisnsalarlo, pero no me deja, sigue apareciendo el programa, mi pregunta es
¿Comó puedo eliminarlo completamente de mi equipo?

La verdad estaba mas conforme con la versión anterior, muchas gracias

24 Arunkumar April 29, 2014 at 8:06 pm

Sorry for the inconvenience. Please follow the steps in this link:

https://realnetworks.zendesk.com/entries/24125936

Still if the issue persists, you can uninstall RealPlayer using this link:

https://realnetworks.zendesk.com/entries/23994572

If you have additional questions, please send an email to help@real.com

Spanish:

(Disculpa las molestias. Por favor, siga los pasos de este enlace:

https://realnetworks.zendesk.com/entries/24125936

Sin embargo, si el problema persiste, puede desinstalar RealPlayer usando este enlace:

https://realnetworks.zendesk.com/entries/23994572

Si usted tiene más preguntas, por favor, envíe un correo electrónico a help@real.com)

25 Robert Byrd April 29, 2014 at 5:07 am

Im very Tired of Realplayer Cloud Only downloading when it wants too, plus why dont you guys get with windows to fix this major problem of incompatiblity. look all i want is simplicity not a major headache everytime i turn around so will you please fix realplayer cloud and contact windows to see what its issue is about rendering realplayer cloud useless after just a few days of it working. im very pissed off and want results or we can do it the hard way and i can file a complaint to http://www.ic3.gov to settle this matter for once and for all.

26 Arunkumar April 29, 2014 at 9:46 pm

Sorry for the inconvenience. Please send an email to help@real.com, include a brief description of the issue to assist you.

27 Basaam May 2, 2014 at 8:04 pm

is it possible to play movies through realplayer Cloud and cast it?

28 RealPlayer Team May 5, 2014 at 10:30 am

Sorry, Chromecast does not support native Windows applications, so it is not available in the desktop RealPlayer Cloud application. You can cast from your PC using our website (http://cloud.real.com), as well as from most smartphones and several tablets. If Google extends Chromecast to support Windows apps, we’ll definitely look into it!

Note: You’ll need to install the Chromecast extension through your Chrome web browser, and open cloud.real.com in Chrome when you want to cast videos from your PC.

If you have any additional questions, please send an email to help@real.com

29 Lenki June 20, 2014 at 8:18 pm

Everytime i try to search a video on real player, it says not authorized… How am i supposed to download videos if i can’t find the ones i want to download?

30 RealPlayer Team June 20, 2014 at 9:13 pm

Sorry. To avoid this error, please sign in to RealPlayer first and then search for videos to download them. Follow these steps:

1. Open RealPlayer.
2. Click on the down arrow to the right of the RealPlayer logo (upper left corner of the player).
3. Select Sign in.
4. Enter the email address and password associated with the account.

If you have any additional questions, please send an email to help@real.com

31 Marc June 27, 2014 at 2:02 pm

I must say it is very disconcerting to read the breadth of issues. RealPlayer should expedite a solution to all of the above, or close up its operational network. Disappointing responses from RealPlayer – if the company was selling cars – then the ‘lemon’ law would surely be invoked.

32 Brinton Felixraja June 30, 2014 at 1:53 am

How frustrating!

We always strive to maintain a positive feedback with our customers.

I understand that you need some help; however, the exact nature of the problem you are having is not clear to me.

Before I can help you, I will need some more information. Could you please send an email to help@real.com with specific information about the problem you are having?

Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer’s operating system is,what web browser you’re using and the version of RealPlayer installed?

Note: Many problems you might have using the older products can be resolved by upgrading to a current version, as long as your computer meets the current version’s system requirements. Therefore, I recommend you to install RealPlayer Cloud and try again.

The more specific you are, the better I will be able to assist you.

33 EThan June 30, 2014 at 12:56 am

Hi, i used to cast local videos all the time using the Real Player Cloud perfectly on my galaxy s2 (4.1.2), but now for whatever reason when i try to play a local video on the TV it displays the video with the loading icon and after a while it gives a message on my phone that the video cant be played, “Casting Failed”… just a normal video and even a 5 sec one too. How can i fix it, i want to watch my movies!!

34 Brinton Felixraja June 30, 2014 at 2:42 am

Sorry for the trouble.

To fix this issue, follow the below suggestions:

Solution 1: Sign out of RealPlayer Cloud and sign back in.

1. Sign out of RealPlayer Cloud on your PC.
2. Sign out of RealPlayer Cloud on your mobile device.
3. Sign out of RealPlayer Cloud on Roku ( if any ) and all other devices in your network.
4. Click https://cloud.real.com and sign in with your credentials.
5. Go to Account Settings > Account.
6. Under Devices select Logout all devices.
7. Restart the applications on your PC and mobile device. Try again t cast.

Solution 2: Power-cycle

The Chromecast device can get into a situation where it is not receiving data. To resolve this issue, power-cycle your Chromecast by following these steps:

1. Remove the Chromecast device from the HDMI slot.
2. Unplug the USB cable or power cable (depending on how the device is powered up).
3. Reconnect the Chromecast and try again.

If that does not resolve the issue, please send an email to help@real.com

35 john July 5, 2014 at 11:38 pm

Hi Team, Please can you tell me how to uninstall realplayer cloud I hate it with a passion. It just appeared ? maybe I clicked on something I should not have ?How do I uninstall it ? please please please

John in Birmingham UK

36 Brinton Felixraja July 6, 2014 at 12:03 am

To uninstall RealPlayer Cloud, please follow the instructions given in this link: http://customer.real.com/entries/23994572

If you have any additional questions, please send an email to help@real.com

37 PAUL LUNG July 8, 2014 at 1:32 am

It is impossible to install “RalPlayer Cloud” in my computer Window 7, due to Virus “Malware RDM.3415.28″. Pls. investigate and create without any Virus. Tks!
PAUL.

38 Brinton Felixraja July 8, 2014 at 8:19 am

Sorry for the trouble.

RealNetworks takes precautions to ensure our software is clear of viruses. It is safe to disable the anti-virus temporarily to install RealPlayer. After it is installed, enable the turn on the security.

Note: Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. Your anti-virus software may tell you that you have a virus when you do not. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions. A false alert can also sometimes be triggered when a free software installation includes additional offers; some programs that do this include Eset and MalwareBytes.

You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. This will eliminate almost all false alerts.

If you believe you are infected with a virus or worm, visit your anti-virus manufacturer’s website for removal information.

39 AdamantianGilga July 17, 2014 at 1:04 am

I have been able to download Real Player cloud but my problem is that I am using a Firefox Nightly (64bit) and Palemoon (64bit) on the Windows 8.1 and neither of them are allowing the real player plugins and extensions to pop up in the add-on menu.
Is there any version of Real Player that is compatible with (64bit) browsers yet?

40 Brinton Felixraja July 17, 2014 at 1:18 am

Sorry for the trouble.

Other customers have reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime, please verify the following:

Make sure that you have enabled the RealDowloader plugin by following this link: http://customer.real.com/entries/23689856

If the plugin is enabled, try with alternate browsers like Internet Explorer or the RealPlayer browser.

Note: Palemoon browser is not supported by RealPlayer.

If that does not resolve the issue, try the below workaround steps:

1. Open RealPlayer Cloud.
2. Click on RealPlayer Cloud Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

You can try the right click option for Internet Explorer browser too. Here’s how:

1. Launch Internet Explorer.
2. Go to http://www.youtube.com
3. Play any video and make a right click. Then select ‘Download This video’ option from the list.

Hope this helps! If you have any additional questions, please send an email to help@real.com

41 AdamantianGilga July 19, 2014 at 10:01 am

The problem is not the downloader button poping up above the video I want to download, but the downloader or any other Real Player plugin or extensions as it is not existing at all in the addons screen as if it is just not compatable with the browser!

Firefox Nightly is a new form of Firefox browser that runs (64bit) as Firefox is a (32bit) and so far all the plugins and extensions for Real Player are (32bit) I think that is the problem I am running into!

The Palemoon browser is like a Twin to Firefox and runs and uses features like Firefox and I had the Real Player downloader function work before on Palemoon before but the version I am using now is a (64bit) version. The (32bit) version of Palemoon will run the Real Player downloader with no problems at all!

42 RealPlayer Team July 19, 2014 at 9:30 pm

The supported web browsers for Download This Video are:

1- Internet Explorer 8, 9, 10, 11
2- Firefox 19 and above
3- Google Chrome 26 – 34
4- Macintosh: Safari and Firefox

Firefox Nightly and Pale Moon web browsers are not supported. If you have any additional questions, please send an email to help@real.com

43 Paul Ivins August 30, 2014 at 1:58 pm

Hi,

Realplayer cloud is not showing as available to download via http://apps.microsoft.com/windows/en-gb/app/realplayer-cloud/0dfaf7d4-40ae-4b3c-ba0c-b8b03c0a9408 or in the windows store app?

Paul

44 Brinton Felixraja August 31, 2014 at 7:54 am

RealPlayer Cloud is not yet available for the Windows Phone, only for Windows 8 tablets. We are working on a Windows Phone version of the app which we expect to release later this year. I’m sorry for the inconvenience!

You can access the RealPlayer Cloud website, http://cloud.real.com. You can download, play and share the cloud videos which is uploaded through Player Cloud desktop version.

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