The easiest way to watch, save and share your videos.

NEW: RealPlayer and RealPlayer Plus 16 Deliver More Features

by RealPlayer on December 11, 2012

The free version of RealPlayer and the premium version of RealPlayer Plus are filled with updated features and functionality you’ll love. We’ve added new features to RealPlayer and RealPlayer Plus 16 to enhance your experience. The two products have all the great features expected such as the ability to download online videos with just one click and burn DVDs, plus a whole lot more.

The latest version of RealPlayer can be used to bookmark videos and makes video discovery a breeze by delivering the most popular videos on the web right to RealPlayer. While RealPlayer Plus 16 features PlayPack, which can be used to play virtually any video file format, and Cleaner, which cleans your music library to quickly eliminate duplicate songs to free-up storage space on your computer. That’s only a small sample of what’s available in the new versions.

RealPlayer and RealPlayer Plus

WHAT’S NEW IN REALPLAYER

In addition to being a universal media player with a robust library for storing and organizing videos, music, and photos, RealPlayer is now an ideal video discovery companion. With the monumental amount of videos online finding the one you want is harder than finding a needle in a haystack. We wanted to make it easier for you to discover new videos without having to spend endless hours searching the Internet to find the videos everyone is talking about.

Enter the new Web Videos feature. We scour the web for you and deliver the latest and most popular online videos right to your RealPlayer library. See a video you like? You can still download and save it. We’ve also incorporated a new bookmarking feature as an additional menu option in the Download this Video button that appears in the right corner of a video. When you bookmark a video, RealPlayer saves a link to the video so you can watch it at a later time. Click on the Bookmarked Videos link in RealPlayer to see the videos in one place.

To help organize the videos found online, we’ve created video channels based on popular categories such as sports, news, entertainment, music, and more. In addition to these channels, we’ve also included a video search bar. Simply type in the name of a video you want to find or video topic, and click search to get a list of video results from around the web. Then use the incorporated social media features to easily share video channels with friends.

WHAT’S NEW IN REALPLAYER PLUS 16

There is an abundance of video file formats on the Internet, with new ones being developed. Finding a video player that can play any video and supports a numerous amount of codecs isn’t easy. That’s why we’ve included PlayPack, which now supports webm, DivX4, DivX5, and Xvid codecs, and can playback the internal subtitles found in the MKV file format. The purchase of RealPlayer Plus 16 also includes free upgrades to future PlayPack additions, making it the only media player you’ll ever need.

While you can burn CDs with RealPlayer, you’ll want to upgrade to RealPlayer Plus 16 to burn DVDs and DVDs of HD videos that can be played in Blu-ray players. There’s no need to buy expensive blank Blu-ray discs to burn DVDs of HD videos. Simply select AVCHD DVD Videos from the DVD drop down menu and choose HD videos to burn to a standard DVD. Once the disc is burned, play the DVD in your Blu-ray player. We’ve also included the ability to trim videos, convert them to different file formats, and transfer high-quality videos faster.

RealPlayer Plus 16 takes organization to the next level. With the included Cleaner feature, it can also be used to help clean up your music collection. By eliminating duplicate music files and adding missing information such as album art, song details and artist information, Cleaner quickly and easily cleans up your music collection.

GET REALPLAYER

The new versions of RealPlayer and RealPlayer Plus 16 are available now. Click the orange button in the top right corner of this page to download the free version of RealPlayer. For even more functionality, you can purchase RealPlayer Plus 16 for $49.99. Start discovering new videos today with a universal media player that helps organize your videos, music, and photos in one place.

What do you think of the new features in RealPlayer and RealPlayer Plus 16? Which version are you going to get? Let us know in the comments below.

 

{ 363 comments… read them below or add one }

1 Robbie December 12, 2012 at 10:15 pm

Folks, I’ve been a serious supporter of RealPlayer ever since I got it last year. However, I must say that I paid $50 back then for RealPlayer Plus 15, and I love it. There are only a few bugs, and you generally have good customer service. I appreciate that.

With all that said, though, the price to upgrade to this version is quite ridiculous. Even with your offer for 50% off for current Plus users, I will have spent $75 on this program. Most software suites that include more than one program are about that price. This seems very problematic to me. For just one program, over the years, I could pour over $200 into it if you keep offering update prices like this. I love the features of RealPlayer, but paying for it once was enough.

Unfortunately, I don’t think I’m willing to pay to upgrade to Plus 16 at this point. To me, it’s not worth it financially. Instead, I could get by with using a combination of several other free and reliable programs.

I appreciate your development and support, RealNetworks, but I don’t appreciate the hit I take on my wallet. I can imagine that a lot of other middle-class users feel the same way.

For now, I’ll pass on upgrading at all.

-Robbie B.

2 Real Team January 28, 2013 at 11:07 pm

Hi Robbie, we appreciate your business and are glad for your support. I do understand the need to watch finances. The full cost of RealPlayer 15 was $39.99, and you are correct, the upgrade to 16 is $24.99 (with the 50% discount).

We do charge for upgrades (like most software companies), as the newest version typically addresses issues from the prior version, in addition to providing new features and functionality.

However, you aren’t required to purchase the upgrade and can continue to enjoy RealPlayer Plus 15. If needed, we are here to provide you with support for your version, typically through 2 newer versions – in your case, 17.

I am sorry to hear that you’ve decided against purchasing version 16, but certainly understand. Thanks for taking the time to write to us.

If there is anything else we can help with, please send an email to help@real.com.

3 Nathan December 15, 2012 at 1:49 pm

I would like a hard copy of your plus 16. I have had three hard discs crash in the last year (The problem was solved). Any programs that I did not have a disc was lost. Please e-mail me and let me know how to get a disc of the program.
Thank you

4 RealPlayer December 17, 2012 at 2:24 pm

Please contact customer support at: https://real.custhelp.com/app/contact. They can tell you where to get a disc of the program or how to make one.

5 Steve December 20, 2012 at 7:53 am

Running Free Version 16.0.0.282

Go into Preferences – Library – File Locations – Music

It won’t let me change the default file location. I change it click ok, it remains the default, I believe this started with this version of RealPlayer.

6 Real Team January 28, 2013 at 11:09 pm

Hi Steve, to change your default file location, click here for instructions: https://real.custhelp.com/app/answers/detail/a_id/8931

If that doesn’t work, send an email to help@real.com so that we can help you further.

7 lisa December 22, 2012 at 2:08 pm

I have realplayer version 15.0.4 and when I booted up my computer today there was an update notice. I don’t trust those updates like that, but like to go the source to make sure it is legit… unfortunately I can’t seem to find any place on your website for an update to download, only a newer version. I don’t want to lose the stuff I have downloaded so I am reluctant to delete the old version to download the newer one. Help.

8 RealPlayer December 24, 2012 at 11:54 am

Earlier this month we released a new version of RealPlayer that has a few more features. If you’re worried about losing your stuff, contact customer support to make sure you have everything setup correctly before updating. You can contact them at: https://real.custhelp.com/app/contact

9 Gwendolyn December 23, 2012 at 8:12 am

I had a paid version of RealPlayer Plus. I had a crash and when I reinstalled it was a Newer version.
I have since removed it from my computer. How can I download the version that I paid for?

10 RealPlayer December 24, 2012 at 11:51 am

You’ll need to contact customer support at: https://real.custhelp.com/app/contact They should be able to help.

11 PERSON101 December 24, 2012 at 11:07 am

how long do you get to have it a year or forever etc…?

12 RealPlayer December 24, 2012 at 11:50 am

What product are you asking about?

13 PERSON101 December 24, 2012 at 4:54 pm

realplayer plus 16

14 8 RealPlayer December 24, 2012 at 11:50 am December 25, 2012 at 1:39 am

Download All Video Formats.

15 stephen December 25, 2012 at 4:57 am

I have installed Realplayer 16 (twice or three times) and still in the Preferences page i do not have a Download option. I have Recording but no Download heading/option/button, whatever.
I use a lot of motorbike intructional videos and rely heavily on downloading from YouTube – how can this be fixed?

16 RealPlayer December 26, 2012 at 12:07 pm

Please contact customer support at https://real.custhelp.com/app/contact for more detailed help.

17 Janice December 27, 2012 at 2:39 pm

I installed the latest free version of RealPlayer and using it with Google Chrome. I am having a problem with the pop up constantly coming up. I set it to right click only but it still keeps coming up all the time. Is there a fix for this?

18 RealPlayer January 7, 2013 at 10:49 am

Please contact customer support at: https://real.custhelp.com/app/contact They should be able to help you resolve the issues you’re having.

19 Adrieana December 27, 2012 at 10:39 pm

I don’t know how to get on the internet i had the old version which i knew how to work but now it has web videos instead of featured so I don’t how to get on the internet so can someone please leave something so i can learn how to get on the internet please

20 RealPlayer January 14, 2013 at 11:02 am

Please contact customer support at: https://real.custhelp.com/app/contact They should be able to help you get on the Internet.

21 tejas December 28, 2012 at 1:40 am

real player doesn’t work on google chrome

22 RealPlayer December 31, 2012 at 3:33 pm

Have you downloaded the latest version of RealPlayer?

23 Luann Keller December 28, 2012 at 11:21 am

I have been purchasing Real Player Plus upgrades for several years. I recently allowed the update to the free, so I had to again purchase the upgrade to 16 plus. It keeps crashing without remedy. I wish I had never updated or bought the upgrade. If yours is working, DON’T be stupid like me, don’t upgrade.

24 Real Team January 28, 2013 at 11:13 pm

Hi Luann, we appreciate that you’ve been a loyal customer! Sorry for any frustration that you’ve experienced recently. Once we get it working properly, I think you’ll love RealPlayer 16. Try doing a complete uninstall and clean reinstall, which should resolve the issue. To do so, follow all the steps in the following link, to include deleting the RealPlayer folders: https://real.custhelp.com/app/answers/detail/a_id/8721

If for any reason that doesn’t work, send an email to help@real.com so that we can help further.

Thanks for purchasing RealPlayer 16!

25 PERSON101 December 30, 2012 at 7:01 pm

for how long does the insallation for real player plus 16 lasts?

26 RealPlayer December 31, 2012 at 3:29 pm

It lasts for quite awhile and it even includes updates to new codec packs.

27 jdcc January 1, 2013 at 8:54 pm

I’m so unhappy….UNHAPPY with realplayer…I downloaded the newest one…and now when I’m in youtube…I can’t download a video…there isn’t any option to turn it on either through realplayer preferences…I am not only disappointed in realplayer and chrome…I tried disabling and redownloading my flash drive…and that doesn’t do anything….WHY DID YOU CHANGE THE DOWNLOAD OPTION OFF OF YOUTUBE WHILE USING GOOGLE CHROME?….WHY?…NOW IT’S JUST LIKE ANYTHING ELSE OUT THERE…IT’S WORTHLESS…I WOULDN’T PROMOTE YOUR REALPLAYER OR EVEN REFER IT TO OTHERS….YOU’VE TAKEN AWAY THE USE OF DOWNLOADING VIDEOS….SHAME ON YOU!

28 Real Team January 28, 2013 at 11:18 pm

Hi Jdcc, I can see that you’re understandably frustrated. To clarify, we didn’t “turn off” the option; Google Chrome’s Pepper Flash isn’t compatible with RealPlayer 15. However, it is compatible with our newest version, 16. If you are using 15, disable the Chrome Pepper Flash plug-in. If you are using 16, ensure it is enabled. Click here for more information: http://real-csr.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t help, send an email to help@real.com so that we can further help you.

29 roy ward January 9, 2013 at 12:17 pm

i only need a program that will level the play back volume of my music that i have in realplayer. can you help me with this?

30 Real Team January 27, 2013 at 3:34 pm

Hi Roy, as far as playback, there isn’t an option to level volume. You can do this when burning tracks. Simply follow these steps:

Click on the Burn tab in RealPlayer
Click on option 3 “Edit Options”
In the dialog box, check the box for “Make volume equal across all tracks”

If that doesn’t help, send us an email at help@real.com so that we can help further.

31 ana January 10, 2013 at 8:46 am

I bought it – the confirmation was shown and disappeared just as quickly what can I do to either get it to download or to get my money back? Ana

32 Real Team January 27, 2013 at 3:39 pm

Hi Ana, thanks for your purchase! You should have received an email confirmation from RealNetworks. Please check your SPAM or Junk folder, it may have gone there.

In the meantime, below are the steps you need to take to get up and running on RealPlayer

First, download the free version of RealPlayer at: http://www.real.com

Once downloaded and installed, you’ll need to sign-in to access the premium features. Follow the steps here: https://real.custhelp.com/app/answers/detail/a_id/8508

If that doesn’t help, send an email to help@real.com so that we can help further.

33 william bright January 19, 2013 at 11:09 am

HI I HAVE 2 LAPTOPS AND I PAID FOR REALPLAYER PLUS ON ONE
NOW I WOULD LIKE TO USE IT ON MY OTHER LAPTOP
I AM HAVING A PROBLEM WITH IT SHOULD I BE- ABLE TO DO THIS?

34 Real Team January 28, 2013 at 8:14 am

Hi William,
You can download and access the RealPlayer software from the following web site on your second laptop:

http://www.real.com/realplayer/

If you are prompted to select a ‘Premium’ or ‘Basic’ install option during the installation process, please select the ‘Basic’ option. Please note that you will need to be signed into the player to access the Plus features of the player.

To sign into the RealPlayer, please open up the player and click the ‘Sign In’ option at the top right of the player, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

If you have additional questions, please email us at help@real.com.

35 william bright January 23, 2013 at 2:24 pm

HI I HAVE 2 LAPTOPS AND I PAID FOR REALPLAYER PLUS ON ONE
NOW I WOULD LIKE TO USE IT ON MY OTHER LAPTOP
I AM HAVING A PROBLEM GETTING IT
SHOULD I BE ABLE TO TO USE IT ON 2 LAPTOPS?

36 Real Team January 28, 2013 at 11:30 pm

Hi William,

You can download and access the RealPlayer software from the following web site on your second laptop:

http://www.real.com/realplayer/

If you are prompted to select a ‘Premium’ or ‘Basic’ install option during the installation process, please select the ‘Basic’ option. Please note that you will need to be signed into the player to access the Plus features of the player.

To sign into the RealPlayer, please open up the player and click the ‘Sign In’ option at the top right of the player, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

If you have additional questions, let us know by emailing us at help@real.com.

37 Mark Brady January 24, 2013 at 3:10 am

Purchased the upgrade from 15 to 16 plus. The only problem i used to have with 15 was not being able to get download button to appear above videos on youtube…finally got this sorted out after getting a lot of useless advice from Realplayer when the solution was as simple as disengaging pepperflash all along. Now with paying for the upgrade am getting the download button just fine but after downloadint the player will only play the first 30 seconds to 60 seconds of the video before it stops and says replay. Can we (as i see it is quite common now) have a professional fix for this and some speedy advice unlike the non appearing download button of before?

38 Real Team January 28, 2013 at 11:02 am

Sorry for your experience, I understand your frustration when the video stops playing. Try the steps provided in the link to resolve this issue: https://real.custhelp.com/app/answers/detail/a_id/9142

If you have additional questions, please email us at help@real.com with more details of what you are encountering.

39 Ang January 28, 2013 at 7:22 am

I have tried buying real player plus 16 thru my free version on my computer. I put in all my info and click review order and it does nothing. I have tried this several times. Hope it isnt charging my credit card several times. How can I get my software?

40 Real Team January 28, 2013 at 11:12 am

Hi Ang,

I am sorry to hear that you are unable to purchase the RealPlayer.

Please contact us directly through the phone support. We don’t recommend that you give us the credit card number through chat or email. The best thing to do is to call us at our toll-free number (found on the same page as the Live Chat button) so that we can help you in verifying the Credit Card information updated in your account.

Please contact us directly.

Call us at 1-866-757-8421
Monday – Friday: 6:00am – 6:00pm PT
Weekends: 7:30am-5:00pm PT

Thank you.

41 David Buisson January 31, 2013 at 4:27 am

How do I disable download in the new verison of realplayer – I have tried to – I am tired of annoying popups of download this video

How do I disable download please.

David Buisson

42 Real Team January 31, 2013 at 11:40 am

Hi David,
To disable RealDownloader please follow the steps given below:

1. Open RealDownloader from “Start > All Programs > RealNetworks”.
2. Click on RealDownloader logo from the top left and select preference.
3. Select the third Radio button and click ok.

If you have additional questions, email us at help@real.com.

43 Brenda Kemna February 4, 2013 at 10:40 am

I tried this suggestion to disable the popup of “Download this Video” and it does not work. Any other suggestions?
Real Team January 31, 2013 at 11:40 am

Hi David,
To disable RealDownloader please follow the steps given below:

1. Open RealDownloader from “Start > All Programs > RealNetworks”.
2. Click on RealDownloader logo from the top left and select preference.
3. Select the third Radio button and click ok.

44 Real Team February 4, 2013 at 5:57 pm

Hi Brenda, I understand that you want to disable the “Download This Video” pop up.

After performing the steps to disable the pop up, you also need to reset the web browser.

Please follow this link to reset the web browser: https://real.custhelp.com/app/answers/detail/a_id/8688

If you have additional questions, email us at help@real.com.

45 Anonymous February 14, 2013 at 2:31 am

I paid a small fortune for Real Player Plus 16 and other upgrades but it keeps crashing every time I burn cd’s. I make a playlist of tracks, then I use the Edit options and choose the crossfade or the ‘ Do not add the 2 second’ option. Then I click ‘ Burn to disc’, then it goes through the usual proceadure. But when it starts to burn I get an ‘ Burning Error’ msg that’s telling me to use the ‘ Add the 2 second option’. For the price I paid I expect all features to work properly to my expectations.

46 Real Team February 14, 2013 at 5:37 pm

Hi! Here is something you can try, when RealPlayer freezes or hangs when you burn a CD: https://real.custhelp.com/app/answers/detail/a_id/8588

If you have additional questions, email us directly at help@real.com with details of what you are experiencing.

Thank you.

47 person2 February 20, 2013 at 4:47 am

how many months year…ect does it last ANSWER ASAP?

48 Real Team February 20, 2013 at 6:33 pm

Hello,

Please be informed that RealPlayer Plus v 16 can be purchased with a “One Time” activation fee of $49.99 and further you can use it for lifetime, in case if you loose this you can once again download it and activate with the help of you email address and password. However, as RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products. You can follow the link to purchase and download RealPlayer 16 http://service.real.com/realplayer/downloads/

In case if you are enquiring about the SuperPass subscription, please be informed that this can be initially subscribed for 14days free trial. Once the free trial expires you shall be charged for $14.99 monthly or $34.99 quarterly toward the membership depending upon the mode of subscription you subscribed for. This contents the famous RealPlayer Plus v 16 and many other member benefits.

Check this link for SuperPass subscription: http://superpass.real.com/

If you have additional questions, let us know by emailing us at help@real.com.

49 Nate February 21, 2013 at 6:34 pm

Hello to the folks of real media. I must say I felt like a sucker purchasing realplayer plus last year. But however now that I look back at the purchase..Realplayer and realnetworks is just phenomenal. I appreciate the video downloaders and media file converter. (so i can convert all those rare songs by bands i love and converrt them to mp3! ^_^” awesome feature very convenient. Now onto the layout now it’s not as simple as scrolling through winamp or mediamonkey but, I don’t care about that, it’s a good layout and the customizing is good. Ok here is something I love about realplayer (yes another thing)… THE EQUALIZER. I’ve fiddled with alot of media players and to find a good equalizer…I really only use 4 of the 15 or so presets all are good though, and the sound is so good on my system, winamp equalizer?!? lol forget about winamp! Now looking back I’m glad a purchased and supported the realnetwork softwares. and best thing is once I purchased this I don’t need to purchase another one. thanks realmedia for enhancing my audio and visual experience. the purchase was well worth it and it paid for itself with all the music I got now! Realplayer is great and the best!

50 Karl Webber February 26, 2013 at 6:31 am

I bought and downloaded RealPlayer 16 Plus.
Now I have a HUGE problem.
RealPlayer freezes instantly when I clcik on the icon to open it. The RealPlare picture freezes on the desktop and I cannot use it also if I click on it many times..
What must I do to be able to use RealPlayer again?
It is my main video player.
Thank you.

51 Real Team February 26, 2013 at 3:57 pm

Dear Karl,

Thank you for contacting RealPlayer Customer Support.

I understand that you are facing issue with RealPlayer.

I request you to follow this steps:

1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator. Then try to play the video.

If that does not work, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Make sure you delete the RealPlayer folders as mentioned in this link

If you have additional questions, let us know.

52 Kristy Ikanh February 27, 2013 at 4:16 pm

I uninstalled version 15 and reinstalled it on my computer. My Downloader button is NOT working and I have disabled the pepperflash in chrome. It worked fine up until today. The solution is NOT downloading version 16 because it does not work in version 16 which is why I reverted back to this old version. Please offer help for how to download.

53 Real Team February 27, 2013 at 4:29 pm

Sorry for the trouble, Kristy. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.

54 S. Brown March 3, 2013 at 2:22 pm

Is there a special trick to get the Real DownLoader to work? Mine won’t work in either of my browsers, even though the plugins are enables . . .

55 Real Team March 5, 2013 at 9:35 am

Hi S.,

Please send an email to help@real.com with a brief description of the issue along with your phone number and convenient time, so that we can help you to resolve this issue at the earliest.

56 Patrick Tang March 12, 2013 at 1:21 am

I’m using Windows 8 Prof. After installing the RealPlayer Plus 16, the downloader is not working. I can’t see the popup button. Please advise.

57 RealPlayer Team March 12, 2013 at 9:08 am

Hi Patrick,
To resolve this issue, follow these steps:
1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Applications tab.
3. Right click on RealDownloader and select Maximize. This will open the RealDownloader window in full-screen mode
4. Resize the window by scrolling the mouse to the bottom left or bottom right corner of the window; when the double-headed arrow appears, click and drag it to adjust the size.
5. Close the window. Next time you use Download This Video, the window should open to the size you selected.

58 JTR March 18, 2013 at 3:27 pm

the Downloader is NOT WORKING. I’ve seen hundfreds of posts across many sites now. Nobody who did the damn update to 16 can seem to use it properly. I for damn sure have it sitting right there in my damn start menu, but when I’m watching a video, I get no prompt to download the video. Fram any site. I’ve been using realplayer for years doing this. This sucks. I know the blah blah blah pepperflash thing… but there is also, when looking at Chrome plugins, near the bottom, a bunch of realplayer plugins that are new since the download of 16 and one of them references pepperflash:

RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.1.2

so what gives? Do I disable both plugins that rference pepperflash or only the flash one near the top of my plugins? You’ve not done a very good job explaing what it wrong with this issue, and it should be explained ON THIS PAGE, so people searching for it can find it and not have to contact realplayer directly. POST TROUBLESHOOTING IDEAS

59 RealPlayer Team March 18, 2013 at 4:00 pm

Hi JTR,

Please be informed that Pepper Flash plug-in is compatible with RealPlayer 16.

Follow the steps below to enable RealDownloader extension in Google Chrome.

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

60 Nancy March 19, 2013 at 7:08 pm

Even though I made Real Player my default internet player and have always been able to download videos, recently there are a lot that I cannot download on YouTube. Why is that? I believe they are Flash videos.

Thank you,
Nancy

61 RealPlayer Team March 19, 2013 at 7:50 pm

Hi Nancy,

Please make sure that the RealPlayer plug-in is enabled in your browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883 -Jessy

62 Piet March 22, 2013 at 10:13 pm

I want to purchase Real Player Plus in South Affrica please help I dont have Vistar also South Affrica is not on the Country list given

63 RealPlayer Team March 23, 2013 at 8:19 am

Hi Piet,

For online purchases worldwide, RealNetworks accepts the following credit and debit cards: Visa, MasterCard, and American Express.

We also accept the following cards based on region:

- In the United States, we also accept the Discover card.
- In Japan, we also accept the JCB card.
- In Germany and Austria, we also accept Elektronische Lastschriftverfahren (bank transfer).

Unfortunately, we cannot accept cash, money orders, wire transfers, cashiers checks, or personal checks.

You need to click on “Non-Us address” at the bottom of the order page to select your country (South Africa).

If there is anything else we can help with, please send an email to help@real.com.

64 thomas stephenson March 25, 2013 at 10:49 am

in the free version of realplayer 16 can you convert file formats or is that only in the plus

65 RealPlayer Team March 25, 2013 at 12:52 pm

Hi Thomas,

Using free version of RealPlayer you can convert video files to audio formats like MP3/WAV/WMA/AAC and you can also convert to different video formats like 3GP/RealVideo/WMV.

H.264 encoder conversion is a premium feature. If you try to convert videos to MP4 (h.264) format you will be prompted to purchase RealPlayer plus.

Check this link for more information: https://real.custhelp.com/app/answers/detail/a_id/9079.

If you have additional questions, let us know by emailing us at help@real.com.

66 RealPlayer March 25, 2013 at 1:00 pm

Yes, you can convert most file formats using the free version of RealPlayer. If the format isn’t supported in the free version then it should be available in the Plus version.

67 Manuel A. Calcagno March 25, 2013 at 11:22 pm

Why is Realplayer 16 automatically converting downloaded videos? I went into preferences but don’t see any option tor turn this off. I don’t want any of the conversion options on Realplayer, I want the AVI format. How do I turn the conversion process off?
Why is Real Player always crashing, freezing or not finishing downloads?
I was thinking of purchasing the plus version, but every version I have tried, has given me endless problems and only works on and off. The down loader feature often just disappears or crashes.
Thank You

68 RealPlayer Team March 26, 2013 at 3:07 pm

Hello Manuel,

We had a reported issue which is been resolved .Please sign into RealPlayer to access the plus features.

To stop automatic convertion:
1) Open Real Downloader
2) Click on preferences
3) Choose default destination device as “Download to PC”

Click on this link to know about supported file format: https://real.custhelp.com/app/answers/detail/a_id/8842.

69 David Hawley March 29, 2013 at 8:51 pm

Running RealPlayer 16 but now I can’t download videos. example on you tube want to save that video, the box pops up in the upper right corner, I click it and then the downloader stops working comes up with realplayer has stopped working. I am using explorer 10

Any suggestions Thnx.
David

70 RealPlayer Team March 30, 2013 at 7:26 am

Hi David,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, please enable the RealPlayer Plugin in your Internet Explorer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8883

If that doesn’t work, send an email to help@real.com so that we can help you further.

71 Bill March 30, 2013 at 8:09 pm

I am extremely frustrated with your product.

1) All of the promises that the 16 plus version for a $29 upgrage were false. It was $29 plus $20 to get the accelerated downloads. Now, if I read the post purchase disclosures correctly, these only apply with partner sites and I must be logged into your site to acces those.

2) Now that I have installed the software, not only can I not download videos, neither my FoxFore or Internet Explorer programs will even display a video.

I used to be a fan but that is changig rapidly!

How do I fix my browsres to display videos?

72 RealPlayer Team March 31, 2013 at 7:23 am

Hi Bill,

Sorry for your experience, I understand your frustration. Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

73 Dominic April 1, 2013 at 8:06 am

Hi I purchased 16 Plus to load onto a new machine running Windows 8. Everything works except the Converter. I can open the converter but as soon as I load a file into it for conversion, it crashes.

How can I fix this?

74 RealPlayer Team April 1, 2013 at 9:06 am

Hi Dominic,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

75 Abby April 3, 2013 at 5:33 pm

Hi,

I have a question about the free version of RP 15. I have downloaded the free version of RealPlayer 15 on both of my computers: one is a Windows 7 desktop, and the other is an HP Windows XP Netbook. I also have a Zune mp3 player. I frequently download YouTube videos on my desktop with RealPlayer, convert them into Zune format, and then put them on my Zune to watch later. However, when I download videos with the same version of RealPlayer on my Netbook and try to convert them to Zune format, it sends me to a screen to get a paid version of RealPlayer. I do not have the paid version of RealPlayer on my Desktop or Netbook, so I’m not sure why I can convert to Zune format on my Windows 7 but not Windows XP. Also, I have not downloaded any sort of conversion software on my desktop–my version of Realplayer just converts to Zune on its own. How do I convert videos into Zune format with Realplayer on my Netbook?

I’d love to be able to convert files to Zune on my Netbook, since, when I travel, obviously I cannot take my desktop with me, and therefore cannot put any new videos on my Zune until I get home. It would just make things much more convenient.

I’d appreciate it if you guys could post an answer to this question here, instead of just referring me to a techsupport email address.

Thanks!! :)

76 RealPlayer Team April 3, 2013 at 7:19 pm

Hi Abby,

Let us know whether you are trying to convert .mp4 format to Zune format.

77 Charles Etheridge April 9, 2013 at 10:06 pm

I recently got RP 16 and in general am well pleased. One frustrating thing, though, is that with my ViewSonic 27″ 1080p monitor, during your view screens while I’m listening to a local PBS HD radio station, regardless of the Viewscreen choice that I make the lateral borders are blank – black – which is rather distracting. Is there any way to emable a full screen display? I have an Nvidia (EGVA) GTX660Ti superclocked video card, an i7 -930 processor, 24GB of RAM and 3TB of HD capacity. With everything else, including Cyberlink 12 Ultra, I always get a full screen image. Can this deficiency be rectified? Thanks.

78 RealPlayer Team April 10, 2013 at 8:40 am

Hi Charles,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

79 Shamshudin Jaffer April 13, 2013 at 11:31 am

Yesterday I downloaded Real Player 16 and purchased Plus and I was given your website:
https://orders.real.com/rn/2062/en/US/confirm.

I go to this site many times and get information that due to technical difficulties I can not download the program. This has happened so many times and I can’t use the program. Please arrange to facilitate my download urgently.

Shamshudin Jaffer

80 RealPlayer Team April 13, 2013 at 1:08 pm

Hi Shamshudin,

You can download RealPlayer software from: http://www.real.com

Please be informed that you need to sign in on RealPlayer to activate Plus features. Follow the instructions provided in this link to sign in on RealPlayer: https://real.custhelp.com/app/answers/detail/a_id/8508

If there is anything else we can help with, please send an email to help@real.com.

81 Charlie April 20, 2013 at 9:55 am

I have the free version of RealPlayer installed and it’s up to date, however, everytime I open the program it freezes and then it’ll redeeme itself in a short period of time. That isn’t the end of the problem though, as when I go to play a video from the libary – it’ll run somewhat smoothly for about ten minutes – then freeze again. Only this time, it’ll shut itself down and completely crash – resulting in a need to restart the program. Even when I go to click on a video in the libary the program becomes unresponsive – it’s so infuriating! This never happened before I updated it, what do you suggest I do? It’s getting extremely vexatious.

82 RealPlayer Team April 20, 2013 at 11:54 am

Hi Charlie,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

83 David Eagle May 1, 2013 at 2:22 am

I have Realplayer 16. I have tried putting my Realplayer downloaded videos on disc but only one in the ten burnt has been playable on the DVR. Some on the computer will only play on VLC and others on Realplayer but some will not play at all. I have followed your Burn instructions to the letter.

I am not very computer wise

Please advise

David

84 RealPlayer Team May 1, 2013 at 8:26 am

Hi David,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

85 nori May 2, 2013 at 12:55 am

Hi
I just purchased the Real player plus 16 and include the Speed bit Video accelerator but somehow it slows down my pc. And i cant open my modzilla firefox too until i have to shut down my laptop few times. And Speed Bit also keep telling me to run the communication test… Before purchasing this i was using the basic real player and it works perfectly fine. Why i bought this software today because i prefer to have a fast download and more formats in downloading but it gets worse!
I really need your immediate assistance in this matter,

Thank you

86 RealPlayer Team May 2, 2013 at 6:23 am

Hi Nori,

Please follow the instruction given in the below link:

https://real.custhelp.com/app/answers/detail/a_id/9071

87 Peter May 3, 2013 at 7:26 pm

I am attempting to upgrade my RealPlayer from v15 to v16 and each time I try to finalize my purchase I receive the following error message:

Sorry we are not able to complete your order because of technical difficulties. Please try again

Can you help me with my upgrade?

88 RealPlayer Team May 8, 2013 at 12:46 pm

Hi Peter,

Please send an email to help@real.com with a brief description of the issue to assist you further.

89 tom May 6, 2013 at 5:56 pm

I have Real Player 16 plus really enjoy but i am having some issues that i am fairly sure theonly solution is to uninstall and reinstall i’m cool with that done it before
my problem is i have ALOT of videos downloaded the only way to keep them sorted (and find anything) is in playlists but if i delete everything i loose my playlists i have spent hours / days getting things in order
any suggestions on how to make permanent playlist that can be saved
or maybe you have a solution to my problems i had been downloading and playing mp4′s all of a sudden they won’t play i signed out signed back in no good downloaded the program without deleting everything
the other problem is kinda weird the pictures (thumb print) are not in the right place they are under the wrong videos in no particular order this was corrected after a reinstall
thank you

90 RealPlayer Team May 6, 2013 at 6:57 pm

Hi Tom,

I see that you are having multiple issues, to help you better, please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email.

91 Tracy May 18, 2013 at 10:07 am

I have Real Player 16.0.2.32 installed on Windows 7.
I am having the same problem as listed in Real Player knowledge base:
https://real.custhelp.com/app/answers/detail/a_id/9853/kw/MP4/p/9

Any idea when the above may be addressed? I noticed the problem began early April 2013. Here is an example of a You Tube video which, when downloaded (in HD) with RealDownloader, will NOT play via RealPlayer or convert using RealPlayer Converter.

http://www.youtube.com/watch?v=ASO_zypdnsQ

This is becoming more a rule than an exception.

Thanks,
Tracy

92 RealPlayer Team May 18, 2013 at 11:29 am

Hi Tracy,

Sorry for the inconvenience, our technical team is aware of this issue and currently working on it.

If there is anything else we can help with, please send an email to help@real.com.

93 jake May 27, 2013 at 9:29 am

I have used Real Player for years its been a while since i last updated.Today i decided to update once i updated i get constant spammed with a pop ups every time i try to watch something or covert a video.
{simple Mp3} When i click [No Thanks] or {X} i get taken to a page to sign up for some crap to get Real Player 16 free.Really bad business practices In my opinion this is no better then ad ware.This is not good business practices if you want future customers.

94 RealPlayer Team May 27, 2013 at 6:47 pm

Hi Jake,

try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/
or
2: iTunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try converting the files through RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

95 PatrickToomey May 29, 2013 at 1:15 pm

I have had great success with previous versions of real player plus. The real player 16 has been a problem numerous times. Most of the time the real player downloader (the vertical arrow icon) either stays minimized in the taskbar or won’t work at all. The latest problem concerns the fact that the downloader did not download at all with reinstallation of 16 under technical supervision. Please help correct this problem. I would appreciate a response at patricktoomey2@msn..com. Thanks

96 RealPlayer Team May 29, 2013 at 7:09 pm

Hi Patrick,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

97 Duwayne May 29, 2013 at 8:43 pm

My realplayer video dwnloader stopped downloading in both google chrome and internet explorer. I have everything enabled and it just stopped working. I need help. I still get the download icon but when I click on it nothing happens….please help me. It was working fine until about 5 days ago. I even unistalled and reinstalled it, but it still will not download videos even though I get the icon to download. Please help me.

98 RealPlayer Team May 29, 2013 at 9:35 pm

Hi Duwayne,

Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721 (Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer). After reinstalling RealPlayer, make sure the RealPlayer plug-in is enabled in your browser by following: http://real.custhelp.com/app/answers/detail/a_id/8883.

99 Linda Wilson June 2, 2013 at 9:53 am

I bought and upgraded to RealPlayer plus 16 today, thinking it would be better at doing the things I want..I still can’t download music videos..! I hover over the download video button and click…but nothing happens??!! Anyone have the same problem?
Also does anyone know how I can use the program to convert MOV files to .wmv files please??

VERY frustrated!

100 RealPlayer Team June 2, 2013 at 11:03 am

Hi Linda,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

Follow the steps to Convert .MOV files to .WMV,

>Open RealPlayer Converter
>Add file.
>Click on Convert to. (You will get Select a device window)
>Select video formats from the drop down Menu.
>Select .WMV format.
>Click on start.

If that doesn’t work, send an email to help@real.com so that we can help you further.”

101 Solly June 3, 2013 at 3:43 am

Real Player ver 16. How can I edit Clip Info To change Comments, keyword, lyrics etc.
When I try to edit clip info it only shows the very basic info, it used to be you can select different views, how can I change other setting ?

Thank you,

102 RealPlayer Team June 3, 2013 at 11:43 am

Hi Solly,

Refer this link to learn how to edit clip info in RealPlayer 16: http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#Clip_Info_Edit.htm

If you have additional questions, email us at help@real.com

103 Solly June 4, 2013 at 9:42 am

Hi,
Thanks for fast response.
I already know about that link for BASIC clip info edit.

I would like to Add or Edit extended clip info such as “Comment, lyrics, keyword, custom 3, Director etc.”
This option was available in previous versions, has it been disabled or how can I edit these info for multiple entries.

Thanks,

104 vesna June 5, 2013 at 4:30 pm

Bought it and only one month and 11 hours later, it is still not working. Thanks!

105 RealPlayer Team June 6, 2013 at 8:56 am

Hi Vesna,

Please provide us some more information about the problem to assist you further.

>Describe exactly what it is that you are trying to do.
>Also include any error messages that you may be experiencing.

106 Asha June 5, 2013 at 7:11 pm

Hi. I’ve recently upgraded to RealPlayer 16, but i think i’m starting to regret it. The videos I’ve downloaded won’t play…. and it is over 150+ MB in memory (because it’s a movie) and i am quite upset that a useless file that large is just using up valuable memory on my laptop. I first thought it was because it was because of the length of the video and they may have been some disturbance in the connection while downloading that caused this problem, but when i downloaded a 1:34 secs and a 4 minute video, the same problem persists. I rechecked my internet connection and nothing was wrong with it. I am not a paid customer, but i was however thinking of going Real Player Plus but this changed my mind completely. Is there a way to fix this problem? Could it be something i did wrong? Because i followed the same procedure for downloading a video like the older version.

107 RealPlayer Team June 6, 2013 at 9:13 am

Hi Asha,

Sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, here are some steps we think might resolve the issue.

Workaround steps for Internet Explorer

1. Open Internet Explorer
2. Click on Tools
3. Go to Manage Add-ons
4. Disable Shockwave Flash Object
5. Close & reopen Internet Explorer
6. Go to http://www.youtube.com and play the video you want to download
7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message)
8. Attempt to download. Now files should get downloaded and are playable

Please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin and wait for our team to find a permanent fix for this issue.

If that doesn’t work, send an email to help@real.com so that we can help you further.

108 Rudi Louw June 6, 2013 at 12:12 am

I have purchased Real 16 plus and downloaded it on my pc at work. It works perfectly. I had the previous plus version on my home pc, but for some reason the new version keeps crashing. I states Realplayer has stopped working. Can one install the plus version on 2 pc’s with one purchase?

109 RealPlayer Team June 6, 2013 at 9:19 am

Hello Rudi,

Performing a clean uninstall and reinstall can help solve many problems, try uninstalling and reinstalling RealPlayer following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

NOTE: Be sure to remove RealPlayer folders as mentioned in the link before reinstalling RealPlayer.

You can use RealPlayer Plus license on 3 different computers.

If that does not work, send an email to help@real.com so we can help.

110 Clayton Shelly June 14, 2013 at 7:09 pm

Trying to use the realplayer converter is impossible with the interfering pop ups trying to get me to buy realplayer plus and well im getting real tired of the interferance is there anyway to turn off these disruptive popups.

111 RealPlayer Team June 15, 2013 at 10:04 am

Hi Clayton,

Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/

or

2: ITunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try converting the files through RealPlayer.

If that doesn’t help, send an email to help@real.com to assist you better.

112 FUCK YOU REALPLAYER June 15, 2013 at 12:52 am

I have always been a fan of realplayer somehow I would get it for free maybe it was my parents but this new upgrade is outrageous! realplayer will not let users convert a file if they refuse to upgrade to Realplayer 16 plus. I have had this program for years and this has never happened. this product is not free and I simply do not have the money to pay for this stupid shit. and then on the help page realplayer did not give a solution it just said you have to buy it. so you know what I’m done with this program you just lost a user

113 RealPlayer Team June 15, 2013 at 10:06 am

Hi,

Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/

or

2: ITunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try converting the files through RealPlayer.

If that doesn’t help, send an email to help@real.com to assist you better.

114 Momma Is Learning June 16, 2013 at 9:43 am

When does the NEXT NEW VERSION come out? I hate to pay for the same product a THIRD TIME only to find out 3 months later I have to pay a FOURTH TIME. It’s starting to seem more and more like a scam :P

115 RealPlayer Team June 16, 2013 at 10:53 am

Hi,

I’m sorry if our upgrade policy wasn’t clear to you. When purchasing RealPlayer Plus, you’re purchasing that version for one-time charge. The purchase entitles you to receive updates & support of that specific version for no additional fees or hidden charges. You can stay with that version as long as you like; there is no requirement to upgrade (we support up to two RealPlayer versions back). New versions are new products & like most software companies, we charge for major upgrades. -Sean N

116 Grimebot June 21, 2013 at 9:00 am

Been using your product since you released it, never had any issues. With this new update, I can’t convert any downloaded videos. This is because, upon pressing the convert button, an ad demanding I upgrade to the paid version pops up, and closing it prevents the conversion from taking place. If you’re going to cripple the free version of your software, don’t mislead me by saying it works. It doesn’t. I’m sorry guys, I’m taking my business elsewhere… I had full intention to buy RP 14 in full, but now, I don’t think you deserve a cent from me. Good day, sirs.

117 RealPlayer Team June 21, 2013 at 12:29 pm

Hi Grimebot,

Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/

or

2: iTunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try converting the files through RealPlayer.

If you have additional questions, email us at help@real.com.

118 GeekGirl22 June 23, 2013 at 8:50 am

I recently installed Realplayer 16 and I’ve been having trouble downloading Youtube videos and converting to Mp3 format.

Normally, when I download videos, it downloads slowly and a window pops up with a thumbnail image of a video and I can convert. Since I updated my Realplayer, the videos download fast and no thumbnail image comes up, just a blank thumbnail image with the play button. When I try to convert the “video”, a message says “failed to convert.”

Another thing that I noticed that the blank thumbnail images have a different extension than the thumbnail images that do show up. The extension I usually have is .flv; the blank thumbnail images are mp4 format.

I don’t have this problem all the time; sometimes, I end up searching for a different Youtube video of the same thing I want and it downloads fine. So why do i have this problem on most videos?

119 RealPlayer Team June 23, 2013 at 10:37 am

Hi GeekGirl22,

This is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, try few work around steps provided in this link to fix the issue:

https://realnetworks.zendesk.com/entries/23698236

If you have additional questions, email us at help@real.com.

120 Shreya June 23, 2013 at 9:12 am

Hello Ive upgraded realplayer recently and now when I download videos on Youtube on Firefox and they wont play on realplayer or on windows mediaplayer and I cant convert them either, please help!

121 RealPlayer Team June 23, 2013 at 10:37 am

Hi Shreya,

This is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, try few work around steps provided in this link to fix the issue:

https://realnetworks.zendesk.com/entries/23698236

If you have additional questions, email us at help@real.com.

122 alyssa June 27, 2013 at 11:57 am

Why can’t I convert my video to an audio format? Do I have to purchase realplayer 16 in order to do that?

123 RealPlayer Team June 27, 2013 at 2:07 pm

Hi Alyssa,

Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/
or
2: iTunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try converting the files through RealPlayer.

124 FJ June 27, 2013 at 9:25 pm

Real Player 16 is BROKEN!!! Or you WRECKED IT!! It no longer has a download feature for videos!!! There is NO little popup screen the comes up over e.g. Youtube videos, and there is NO SETTING FOR DOWNLOADS AND RECORDING, only for recording. You claim it still downloads, but it doesn’t, and that was the primary great feature it had. Now I consider the product worthless! WHY DID YOU DESTROY IT?????

125 RealPlayer Team June 28, 2013 at 11:53 am

Hi FJ,

I can understand your frustration, kindly enable the RealPlayer Plug-in in your web browser by following this link:

https://realnetworks.zendesk.com/entries/23689856

126 Shreya July 2, 2013 at 2:42 pm

Hi I went through the steps but they didn’t work and now the downloader tab doesn’t appear over the videos anymore.

127 RealPlayer Team July 2, 2013 at 6:36 pm

Hi Shreya,

Enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

128 Shreya Help!! July 2, 2013 at 4:33 pm

And now the downloader tab doesn’t appear when I move over the videos.

129 no preferences July 2, 2013 at 5:10 pm

just received a new Dell system because the old system was crapped out with a fried motherboard
(processor voltage regulator chips exploded)

have re-installed realplayer 16 and logged into the site to update to plus on the new system
and now need to change the default file locations

from the menu
preferences ► library ► file locations

these cannot be changed
librariesmusic
librariespictures
librariesvideos

I do not want any data stored on my C:
and have created directories on D: which is a second physical HDD in the system
D:RealVideos
D:RealMusic
D:RealPictures
D:RealDownloads

how do I force these to be the default locations?

130 RealPlayer Team July 2, 2013 at 7:56 pm

Dear Customer,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

131 Shreya Help!! July 3, 2013 at 11:43 am

Realplayer downloader is already enabled in my browser (Firefox) but the tab still isn’t appearing.

132 RealPlayer Team July 3, 2013 at 12:07 pm

Hi Shreya,

Please write back to us the version of the browser.

133 Joe hernandez July 4, 2013 at 1:24 pm

hello realplayer team,i have had realplayer for 2 years.i have version 15,i have had no trouble with it at all,then,suddenly today it wouldn’t let me download videos,or let me burn cds! I got a request for an update to version 16 but I don’t want to spend $40.00 on a update!! can you please give me help!

134 RealPlayer Team July 4, 2013 at 1:47 pm

Hi Joe,

Sorry for the inconvenience, here is something you can try:

1) Try uninstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572-Uninstall-and-reinstall-RealPlayer-Windows

(Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer)

2) Click this link to download RealPlayer Plus 15:

http://cache-download.real.com/free/support/win/15/RealPlayer.exe

3) Please note that you will need to be signed into the player to access the Plus features.

To sign into the RealPlayer, please open up the player and click on ‘Help’ (located in the upper left corner of the player). Select the ‘Sign In’ option, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

135 Justin July 6, 2013 at 2:01 pm

I just downloaded the new version of Realplayer 16. I figured out how to download streaming videos, but it only works part of the time. Sometimes it says unable to download, and upon retry still doesnt work. It doesn’t seem to randomly succeed or fail, it’s more like certain videos will download and others won’t. How do I correct this problem.

136 RealPlayer Team July 6, 2013 at 3:08 pm

Hi Justin,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, please enable the RealPlayer Plugin in your Internet Explorer by following:

https://realnetworks.zendesk.com/entries/23682632-Activating-RealDownloader

If that doesn’t work, send an email to help@real.com so that we can help you further.

137 Mimi July 8, 2013 at 1:42 am

I updated to Realplayer 16 and can no longer download videos. I’ve managed to get the download pop up but when I click it nothing happens. I’ve uninstalling and reinstalling multiple times and allowing all of the extensions on IE, chrome and firefox but the videos won’t download. How do I fix this?

138 RealPlayer Team July 8, 2013 at 6:45 am

Hi Mimi,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

139 Shreya Help!! July 8, 2013 at 12:18 pm

Firefox Version 22.0

140 RealPlayer Team July 8, 2013 at 12:33 pm

Hi Shreya,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. However please use different browsers to download videos as a potential temporary solution.

141 Deepthi July 9, 2013 at 7:16 am

Why is it that the video downloaded from Realplayer is not playing. Please help me as i am a teacher and i have loads to download for education purposes.

142 RealPlayer Team July 9, 2013 at 7:36 am

Hi Deepthi,

Please provide us some more information about the problem to assist you further.

143 David July 11, 2013 at 11:43 am

After years of successfull use of Realplayer I have just upgraded to Plus16-big mistake! in upgrade my RealPlayer library was lost and despite following all instructions ,upgdates etc I cannot play mp4?(new format) files. The compatability problem is being worked on,but the files will not play on Quicktime or Plus 16.Keep getting General error message,follow instructions but still no success.Any way to break deadlock?

144 RealPlayer Team July 11, 2013 at 1:50 pm

Hi David,

This is due to changes made at YouTube and we are working with them to resolve the issue.

In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer)

https://realnetworks.zendesk.com/entries/23698236

145 kwaku July 15, 2013 at 1:23 am

Hello,
Please I have paid for real player plus 16 but whenever I log it, I am told my password I just received is wrong? why? I can’t get the features but I have been charged 30 pounds. Why? How can I be refunded? This is the second time something like this has happened

Is it a scam?

146 RealPlayer Team July 15, 2013 at 8:13 am

Hi Kwaku,

Sorry for the inconvenience,

1) Follow this link to reset the password:

https://realnetworks.zendesk.com/entries/24083142-Changing-your-email-address-or-password

2) Sign in by following:

https://realnetworks.zendesk.com/entries/24083142-Changing-your-email-address-or-password

You will be able to enjoy the plus features once logged in.

If you have additional questions, email us at help@real.com.

147 wilson m john July 15, 2013 at 7:17 am

sir,
my brother in the United states ,Leslie M john,paid on my behalf, as I was not able to pay through my visa debit card,may be because I stay in India,but to our surprise we found his account getting debited twice and also how do I get Real Player 16 for which the payment has been made already.will I be sent a hard copy or I will have download the basic version and then wait for you to upgrade.please help.
wilson

148 RealPlayer Team July 15, 2013 at 10:30 am

Hi Wilson,

On checking our records we find that the payment for RealPlayer Plus failed under the email “muripeljohn@gmail.com.” and the charges would go back to his card during the bank processing cycle.

If you have additional questions, email us at help@real.com.

149 Wayne July 15, 2013 at 10:02 pm

Steve December 20, 2012 at 7:53 am

Go into Preferences – Library – File Locations – Music

It won’t let me change the default file location. I change it click ok, it remains the default, I believe this started with this version of RealPlayer.


This is STILL a problem. Even after a clean install it still won’t change the locations.

Also, recording on-demand streams has a glitch and has for years! If you don’t start recording from the very beginning of the file, it does NOT start recording at the point you are at (I believe the option is called “Record from Current Position”). e.g. if you want to start recording the stream at the 1 minute mark, you actually have to click record at the 30 second mark and just wait. So if you want to record the end of a 2 hour program, you have to cue it up at the 1 hour mark and click record and then wait for a whole hour until the stream reaches the point you actually want to record!

150 RealPlayer Team July 16, 2013 at 8:07 am

Hi Wayne,

Sorry for the inconvenience, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

151 Anonymous July 16, 2013 at 4:04 am

Why doesnt the new version of downloader show the time remaining for each download?

152 RealPlayer Team July 16, 2013 at 7:49 am

Hi,

Please follow the below steps:

1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Process tab.
3. Right click on “recordingmanager.exe” and select “End Process Tree.”
4. Then try to open RealDownloader again. Click the Start button at the bottom left of your computer screen, and navigate to All Programs > RealNetworks > RealDownloader.
5. In the RealDownloader window, click the RealDownloader logo and select Preferences.
6. In the Preferences window, notice the path listed in “Save local file to. ”
7. If you see anything which says like “LibrariesVideosRealPlayer Downloads” click on “Browse” button, select the folder “RealPlayer Downloads” (If you don’t see any such folder, create a folder by this name) and click on “Select Folder”. Then Click on “OK” button.
8. Now try to download videos.

153 Anonymous July 16, 2013 at 12:08 pm

Hello,
I can’t open the mp4 files format in the Realplayer 16 Plus.
Please assist.
Thanks!

154 RealPlayer Team July 16, 2013 at 1:22 pm

Hi,

Please provide us some more information about the problem to assist you further.

155 Sandy July 16, 2013 at 9:33 pm

Hi. I had used RealPlayer for many years, it has been a great experiences. I really like it a lot.
But recently I had issues playing the videos I downloaded from Youbtube. I can’t play the videos in Realplayer. I noticed the extension used to be .flv, but now it’s .mp4.
I tried to play the videos in QuickTime Player but it just shows a black screen and no sounds, although the timer is running.. Does that mean something?
I disabled the Shockwave Flash Object in the Internet Explorer, but still it didn’t do anything.
At this time, I can’t download any of favorite videos from Youtube. What else can I do?
How soon will this become a permanent fix?

156 RealPlayer Team July 17, 2013 at 10:06 am

Hi Sandy,

We are actively working on this issue. When we have an update on the status of this issue, we will let you know and provide any instructions that may be necessary.

157 Sandy July 17, 2013 at 9:30 am

Hello,
I have been using RealPlayer for many years. But recently I can’t play the videos that I downloaded from Youtube. I noticed the extension name isn’t .flv but .mp4. I tried playing in QuickTime – the box pops up (looks like it’s struggling to work – I can still see part of my desktop inside the QuickTime screen). But I can tell the QuickTime screen is black. I press the play button – the timer is running but there’s no picture (black screen) and with no sounds.

I tried the converter from .mp4 to .flv and play the video in the Realplayer. It shows a black screen and with no sounds, but the timer is running fine.

Is there something I’m doing wrong? What else can I do?
Please do let us know when this problem with RealPlayer and Youtube Compatibiliy is fixed…

Thank you,
Sandy

158 RealPlayer Team July 17, 2013 at 8:25 pm

Hi Sandy,

This is due to changes made at YouTube and we are working with them to resolve the issue. In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

159 Geraldine July 17, 2013 at 4:08 pm

Just purchased real player 16 and can;t get it to open. trying to clean out my music library.

160 RealPlayer Team July 17, 2013 at 5:51 pm

Hi Geraldine,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t help, send an email to help@real.com so that we can help you further.

161 Kaya July 18, 2013 at 7:46 am

I am having trouble with downloaded videos for the net. They are now saving (in v16) in MP4 and then won’t play and I can’t convert to audio files. I looked this up on net and the suggestion was to uninstall Realplayer and reinstall earlier version. do I really have to do this or is there a way to get the videos to play & convert in v16?

If I do reinstall v15, will I lose all my previously saved video & music files?

162 RealPlayer Team July 18, 2013 at 8:37 am

Hello Kaya,

This is due to changes made at YouTube and we are working with them to resolve the issue. In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

163 Robert July 21, 2013 at 11:07 am

Can’t download videos off the web….been a client for many years…never had this problem

164 RealPlayer Team July 21, 2013 at 12:18 pm

Hello Robert,

Please provide us some more information about the problem to assist you further,

>Do you get ‘Download This Video’ option when you play videos in YouTube or any other video web site.
>Describe exactly what happens when you try to download videos.

165 debbie July 23, 2013 at 9:21 pm

just purchased new laptop with windows 8. having issues with downloading realplayer desk. it keeps stating sight unavailable. help

166 RealPlayer Team July 24, 2013 at 10:47 am

Hi Debbie,

You can get RealPlayer PC version from: http://www.real.com

167 Tim Hickey July 24, 2013 at 4:37 am

I have been a RealPlayer PLUS member for years and have ver.16 now. My question, when burning an MP3 disk, is there a way to make the volume equal across all tracks? Once I choose to burn an MP3 disk (not a normal CD), I do not see the option to make volume equal across all tracks or for crossfade.

168 RealPlayer Team July 24, 2013 at 10:54 am

Hi Tim,

Cross-fade and Audio Filter options are available for only Audio CD burning. Click this link for more information: http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#client_CD-options.htm

If you have additional question, send an email to help@real.com so that we can help you further.

169 elise sellence July 24, 2013 at 9:59 am

i have used realplayer for years it was having a few issues so i uninstalled and reinstalled it but in preferences there is recording but no downloading. I know im not the only person with this problem but every link you have given to other people cant be displayed can you please help me because after 12 hours of messing around im starting to get very annoyed thank you

170 RealPlayer Team July 24, 2013 at 10:59 am

Hi Elsie,

The latest version of RealPlayer comes with “Updated RealDownloader”. You can go to downloader preferences by following the steps below:

Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.
2. Then select Preferences.

Also enable the RealPlayer Plug-in in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

171 robbie July 27, 2013 at 5:06 am

hi, I got realplayer plus16 and it will not download videos anymore. its been un/reinstalled etc. wont convert videos, its a waste of time expense….
I got work needing to be done and for days now this has been an issue im trying to resolve!!!

Robbie@

172 RealPlayer Team July 27, 2013 at 8:18 am

Enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856 Please provide us some more information about the videos that you are trying to convert:

> What is the format of the video?
> Do you get any error message while converting the videos?
> Does it happen to all the videos?

The more specific you are, the better I will be able to assist you.

173 robbie July 27, 2013 at 5:10 am

I go to the video get the ‘download video’ option – I download then when wanting to watch in library it wont play.

174 RealPlayer Team July 27, 2013 at 8:34 am

Some sites have introduced a new streaming standard. We are working toward compatibility with this new format and expect to release a fix in mid-August. In the meantime, you can try the interim solution provided in this link (if you are using Internet Explorer):

https://realnetworks.zendesk.com/entries/23698236

175 les July 27, 2013 at 9:25 pm

i have a question.if i upgrade to realplayer 16 plus from the basic version,will that allow me to keep all my previously downloaded files?

176 RealPlayer Team July 28, 2013 at 9:58 am

Let me inform you that, Whenever you try to download a video, the files will be stored in your computer’s hard drive and the copy of those files will be displayed under RealPlayer Library. So if you upgrade to RealPlayer Plus 16, the previously downloaded files won’t be deleted.

177 ELLIOTT C BROWN July 29, 2013 at 3:13 pm

I am not able to use RP 16 after signing in because the auto update freezes while installing play pack and any updates after that. It fails to update on my laptop as well as my desktop.

178 RealPlayer Team July 29, 2013 at 3:49 pm

Since you are a paid customer you are entitled to live support. I’ve sent a message to the email address associated with your account. Please respond and we’ll go from there.

179 john July 31, 2013 at 3:05 pm

i made a video in SD card and copy it in my computer using window movie maker i have made 7 clips
i want to burn the to dvd some clip enter some come this, UNABLE TO ADD TRACK
why realplayer cant burn all my video that are from same source?

180 RealPlayer Team August 1, 2013 at 3:11 pm

Please provide us know some more information about the problem to assist you further.

>Format of the videos which you created.
>Name or model of the device you used to create the videos.
>Are you able to play these videos on RealPlayer?.

181 robert Simon August 2, 2013 at 7:09 pm

Why does recordingmanager.exe from realdownloader continuosly use 50% of my cpu..when i am not using it.

I have version 16.0.2.32

182 RealPlayer Team August 3, 2013 at 9:15 am

Let me inform you Recordingmanager.exe process is designed to run in the background and it wont use 50% of your CPU.

You can try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

Note: If you would like to stop the Recordingmanager.exe process, you can stop it using the Windows task manager.

If that doesn’t help, send an email to help@real.com to assist you better.

183 arthur August 9, 2013 at 11:39 am

How come I can’t convert mpeg 4 video files using real plus 16 like I can with flv files?

184 RealPlayer Team August 9, 2013 at 2:48 pm

Some sites have introduced a new streaming standard. Essentially, the files that are being downloaded are not actually MP4s but a new streaming format that is being misidentified as MP4.

We are working toward compatibility with this new format and expect to release a fix in mid-August. In the meantime, you can try an interim fix provided in this link (if you are using Internet Explorer):

https://realnetworks.zendesk.com/entries/23698236

185 Theophilus Ghoststone August 10, 2013 at 1:22 pm

I have bought every upgrade available and once in a blue moon the download icon will appear over a video. It will not work and they will not help you. It does not matter if it is Opera, Bing, Firefox it will not work. A waste of money guys!

186 RealPlayer Team August 10, 2013 at 5:01 pm

Sorry for the experience, enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

If that doesn’t help, send an email to help@real.com to assist you better.

187 Denny August 10, 2013 at 6:00 pm

I have the free version of real player, but it will not let me play anything from my computer. Every time I try to play a mp4 file, it gives me the “upgrade to realplayer plus” popup, and when I click the “X” or “No thanks,” it closes, but still doesn’t let me play the video. When I open the file again, the popup reappears.

188 RealPlayer Team August 11, 2013 at 9:38 am

Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/
or
2: iTunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try play/converting the files through RealPlayer.

189 Brad August 12, 2013 at 12:34 pm

Is there not a download and recording option under preference anymore. I have version 20 of firefox since i was having so much issues with 23. I downloaded the new version of realplayer 16, but i can’t fond where to make it able to download videos with firefox or google chrome.

190 RealPlayer Team August 12, 2013 at 1:41 pm

Let me inform you that, RealPlayer 16 has an in built RealDownloader. Here are steps to find the download and recording option in RealPlayer 16:

1. Click on Start Menu.
2. Click on All Programs and select RealNetworks.
3. Select RealDownloader and click on RealDownloader logo.
4. Select Preferences and there you can see the download and recording option.

Enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

191 sundancer2004 August 13, 2013 at 4:58 pm

darn, a window popped up offering real 16 for 24.99, then it wouldn’t let me download it,had to pay full price. that kinda sucks considering I have
DAK

192 RealPlayer Team August 14, 2013 at 9:37 am

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

193 Ray August 14, 2013 at 9:04 am

I recently installed Realplayer 16 and now I do not get the RECORD THIS VIDEO popup window in the upper left or right corner when I want to record a video from the internet. What am I missing since this worked fine under Realplayer 15 on my current windows 8 system?

194 RealPlayer Team August 14, 2013 at 9:34 am

Enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

195 Allen August 14, 2013 at 4:08 pm

Why does Realplayer 16 Plus list some music videos in the Music Library and others in the Video Library. They are all music and I choose all music in the Music Library. I would like for all music video or otherwise to be listed in the Music Library.

196 RealPlayer Team August 15, 2013 at 1:10 pm

Please provide some more information to assist you further,

>What is the format of the file you have in Music library?
>What is the format of the file you have in Video library?
>Did you convert any video files into MP3 format in the past?

The more specific you are, the better I will be able to help you.

197 Beth August 17, 2013 at 3:26 pm

Today I downloaded RealPlayer 16 because I found that certain mp4 videos would not play on the previous version, so I figured it was necessary to update the program. Now I find that I’m facing the same issues! The same .mp4 videos will not play, and I don’t know what to do. I can’t even convert these videos (I had the same problem in Real 15). I was hesitant to download this new version, since Real 15 worked fine. What can I do to get my videos to play? Also, if the solution to this problem would also work in Real 15, how can I return to the previous version?

Thank you.

198 RealPlayer Team August 18, 2013 at 8:59 am

Some sites have introduced a new streaming standard. Essentially, the files that are being downloaded are not actually MP4s but a new streaming format that is being misidentified as MP4. We are working on an update to RealPlayer that will allow for this new format. We expect to release a fix with the next RealPlayer 16 build in late-August.

In the meantime, you can try the interim solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

199 glyn August 19, 2013 at 8:06 am

Ive got RealPlayer Plus 16, on internet Explorer ,and Ive had nothing but problem after problem, The longest it worked with out , something going wrong ( a week,) latest problem, cant download videos from my library, and has soon has I get this problem sorted, you can bet, some other problem will arise, Ive got this feeling, it not just me, but a lot off RealPlayer Plus 16 users are having the same problems.

200 RealPlayer Team August 19, 2013 at 10:02 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

201 mike rodgers August 20, 2013 at 9:57 am

I’ve tried to pay upgrade several times and can’t. Credit’s good. What’s up?

202 RealPlayer Team August 20, 2013 at 11:49 am

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance

203 Cheryl August 23, 2013 at 10:13 pm

Received 2 ‘ Luhe.Fiha.A ‘ alerts from AVG whist attempting to update from RP 15 to new RP 16. The update failed & RP vanished when I permitted AVG to remove the offenders. Please remove the Luhe.Fiha.A infections & notify us here on your site when accomplished. Loved RealPlayer till now & wish to return as soon as you have addressed this problem !

204 RealPlayer Team August 24, 2013 at 11:00 am

RealNetworks takes precautions to ensure our software is clear of viruses.

Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. Your anti-virus software may tell you that you have a virus when you do not. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions.

You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. This will eliminate almost all false alerts.

If you believe you are infected with a virus or worm, visit your anti-virus manufacturer’s website for removal information.

205 Fran White August 25, 2013 at 8:10 am

I have realplayer on my samsun galaxy 11 and I downloaded realplayer to it
is there a way to put the videos I have on my realplayer from my pc to the tablet I have a lot of songs on there and cant seem to get them on my tablet
thank]
fran white

206 RealPlayer Team August 25, 2013 at 10:15 am
207 Anne August 29, 2013 at 6:21 am

Your free download is not free if it keeps looping me back to make outside offer purchases when I keep selecting the “No Thanks option. This is very disappointing and disingenuous. Either it is or it isn’t. Don’t try and force users into something. I’ve always appreciated the simplicity and straightforward nature of you products. This method will not encourage me to upgrade.

208 RealPlayer Team August 29, 2013 at 8:51 am

I am sorry for the inconvenience. Please provide us some more information about exactly when you are getting the upgrade message? and also please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

209 steve August 29, 2013 at 11:07 am

can’t use burn dvd real player 16 plus. Constant crashing

210 RealPlayer Team August 29, 2013 at 4:16 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After that try to burn the DVD. If you still have any issues in burning DVD, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

211 Beth August 31, 2013 at 3:49 pm

I followed the instructions I was provided with a few weeks ago in order to fix the downloading problem with RealPlayer 16. It worked; thank you! I have a question, though—the videos I have downloaded since the upgrade do not have a thumbnail. Well, they do, but it’s just a gray icon with the “play” button in the center. It’s no big deal…I would rather have the videos and no thumbnail than vice versa, but it’s just nice to have. Is this a glitch in the temporary solution to the downloading issue? Also, I’m still having a problem downloading a certain video, and it may not be due to an issue on your end, but I wanted to ask anyway: This video has an ad at the beginning, unless I hit the refresh button and then the video begins without the ad. If I download the video without the ad, should it save in my library? I’m having trouble getting it to play, or even convert. It appears to be an mp4, so if the update to Real 16 works for all other video formats, maybe it won’t save because of the ad. Does this sound right? Thanks for your help!

212 RealPlayer Team September 1, 2013 at 11:29 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

Note: Please be informed that you have to start downloading the videos only after the ad gets over.

213 Phil August 31, 2013 at 4:46 pm

I download real player 16 and real downlods doesn’t work

214 RealPlayer Team September 1, 2013 at 11:34 am

Please provide us some more information about the problem to assist you further.

215 Bob September 2, 2013 at 11:07 am

Hi just updated to ver 16.0.3.51 and now the download this video button does not appear when I roll over videos. Checked preferences and I don’t seem to have the download and record option to make changes.
your help would be good

cheers

216 RealPlayer Team September 2, 2013 at 12:06 pm

RealPlayer 16 comes with updated “RealDownloader”. You can go to downloader preferences by following the steps below:

Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.
2. Then select Preferences.

Also enable the RealPlayer Plug-in in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

217 Keith Gunasekara September 2, 2013 at 2:13 pm

Dear Real Team,

I down loaded RealPlayer Plus on 02/06/10 ( Order no 305784990 ) not knowing that I have to pay every month, and couldn’t use the RealPlyer Plus since then because I think I made a mistake when I was down loading it. Please help me to stop this deduction from my credit card. They have been deducting this since 2010 July .

Keith Gunasekara
282 Blenheim Road
Christchurch
NZ

Ph 0064274100949

218 RealPlayer Team September 2, 2013 at 3:28 pm

Our records indicate that your RealPlayer SuperPass Subscription got cancelled on 12/10/2012. No further charges were made on your account. For further details please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

219 Miny September 3, 2013 at 3:41 pm

Hello, every time I try to convert, burn or do anything with the the latest install of real player it crashes in the middle of whatever I am doing. I have ruined quite a few cds trying to burn using this program. I am hoping someone can help me out with this. I am running windows vista business. Thanks

220 RealPlayer Team September 4, 2013 at 12:19 pm

Try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572 (Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer). After that try to burn the CD.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

221 Dwight Dexter September 4, 2013 at 10:57 pm

I bought real player Plus 15 a couple years ago and had fairly good results. I bought a New Computer and transferred data. I had poor results transferring videos and burning the data from the old computer to the new computer…In desperation I bought the “16′ version and lost a lot of 1-2 year old videos and had trouble burning. I finally got it to work in a hit or miss fashion… I sort of gave up on you and stewed for about 5 months. I had my new computer re-loaded today again with the data off my old computer and most of it showed up right away. I was happy and assumed that my real player 16 Burner was functional. No luck, so I downloaded it again and NOW only 5% of my former videos showed up in my library!!! I admit that I am not the most savvy computer software user, but that is exactly why I paid for your program twice in 2-3 years… ALL I Want To Do Is Download Videos And Burn Them Later!!! You have so many extra bells and whistles that your original purpose is destroyed. I want to save, burn and play video/audio on my TV. Nothing else. I am old ,tired and pissed off that people concentrate so much on the newest Idiocracy that you forget and dismiss your primary function and objective, or perhaps merely gathering money your primary objective… I realize that the piss ant whinebags demand that every New Electronic toy be accommodated to your product but maybe you could concentrate on the basics and ignore the cry baby whine bags and return to your primary objective. Old Sarge

PS, If nobody ever bought new computers or had a new hard drives fail perhaps all would be perfect, but I have to live in the real world… By the way I was the electronics supervisor at Cape Kennedy Space Center from 1984 to 1993 and greatly assisted in putting all 29+ the satellites for our Global GPS System from Launch Complex 17 A and 17 B… We changed the world and I do not feel the least bit stupid for being behind the times on software… I will give you remote control of my computer if you want to help me. Thanks for reading my rant….

222 RealPlayer Team September 5, 2013 at 9:38 am

Sorry for the inconvenience. Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the e-mail for further assistance.

223 TJ Royal September 5, 2013 at 5:50 am

why wont Realplayer burn mp4 recordings to CD from youtube !!!!?????? Ive been trying to burn cds for forever !!! and it wont let me if its MP4 … will this problem ever be fixed ???

224 RealPlayer Team September 5, 2013 at 12:10 pm

This issue has been fixed in the latest build of RealPlayer 16, released on August 21.

If you are currently using RealPlayer Plus 16 or the free version: Please open RealPlayer, click the RealPlayer logo in the upper left, and select Check for Update. You will then be able to update your RealPlayer to the newest build.

Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following this link:

https://realnetworks.zendesk.com/entries/23689856

After updating RealPlayer, please re-download the videos and play it using RealPlayer. If the issue still persists, Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

225 Will September 5, 2013 at 5:01 pm

I recently bought a external hard drive with the intention of ripping my dvds onto it. However I cant find anything in realplayer that lets me rip dvds, do I have to upgrade to plus, or should I seek a 3rd party program to rip/encode and then import to realplayer? Any help here would be greatly apperciated.

226 RealPlayer Team September 5, 2013 at 7:43 pm

RealPlayer does not support ripping, or burning a copy of, a copy-protected (commercially-produced) DVD disc. DVDs created on a home computer can generally be copied.

227 John Edwards September 9, 2013 at 3:54 am

The download accelerator was working until a few days ago.How can I turn it on please? According to your system I am logged on.Thanks

228 RealPlayer Team September 9, 2013 at 8:56 am

Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

229 JP September 11, 2013 at 9:34 am

how do you change the default download folder for real player 16

230 JP September 11, 2013 at 9:37 am

I used to be able to tell real player what folder to send downloads when using the real player downloader. Preferences then downloads then change the default folder. Cant find that option now.

231 RealPlayer Team September 11, 2013 at 10:32 am

Try to follow the steps to change the download location:

1) Click on Start Menu.
2) Select All Programs.
3) Search for RealNetworks.
4) Click RealDownloader.
5) It will open RealDownloader window.
6) Click on RealDownloader logo and then select preferences.
7) Click on ‘Browse’ button and select the location where you need to save the downloaded video files.
8) Select a preferred location and click ok.
9) Try to download the video again.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

232 Laurence McPherson September 12, 2013 at 7:51 pm

Since I installed RealPlayer PLUS 16 on my Windows8 desktop, RealPlayer will not change the file names of my clips because (according to RealPlayer), “This location appears to be write protected.” This is not the case. the free version never give this error message. What’s the fix? Or did I waste $50. Additionally, the ADD MISSING ALBUM ART & REPAIR INFORMATION buttons under CLEANER don’t work.

233 RealPlayer Team September 13, 2013 at 8:29 am

Send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

234 Steve September 13, 2013 at 11:28 am

Would someone from Real, PLEASE send me the installation command switches to perform a silentunattended installation of RealPlayer v16. Switches that will also apply the following settings to the RealPlayer installation:

1. Will not install any browser search bars or third party apps.
2. Will disable all software updates features.

This would be extremely useful for network system administrators performing deployments on hundreds of Windows systems. Thanks!

235 Steve September 13, 2013 at 11:52 am

Apologies. Regarding my previous post about a silentunattended install for RealPlayer.
To be more specific. What are the command switches against the RealPlayer.exe that will disableuncheck
the following for an installation:

1. Add a desktop shortcut on your c: drive
2. Enable browser download button
3. use RealPlayer to automatically open any videos it can play that are not currently associated with another application.
4. Install Google Chrome, and make it my default browser
5. Also Install Google Toolbar for Internet Explorer

Thanks!

236 RealPlayer Team September 18, 2013 at 1:00 pm

Unfortunately, there are no command switches against RealPlayer.exe to disable those features.

If you have additional questions, send an email to help@real.com.

237 Howie September 18, 2013 at 4:11 am

Does RP16 & 16 Plus resolve the inability to play MP4 as experienced with RP15Plus.
I’ve received conflicting information from RP Support and want assurances that its been resolved before I re-invest in RP products.

238 RealPlayer Team September 18, 2013 at 2:07 pm

This .MP4 issue has been fixed in the latest build of RealPlayer 16, released on August 21. I have sent a message to the email address associated with your account. Please respond and we’ll go from there.

239 julio September 18, 2013 at 12:43 pm

why i have so much problems to install real player after i buy it?

240 RealPlayer Team September 18, 2013 at 1:11 pm

Please provide us some more information about the issue to assist you further.

241 David September 19, 2013 at 5:54 am

Has the problem with You Tube(new format) been resolved.Have tried https://realnetworks.zendesk.com/entries/23698236 but without any success.It was expected to be resolved in mid-late August.
.

.

242 RealPlayer Team September 19, 2013 at 8:02 am

This issue has been fixed in the latest build of RealPlayer 16, released on August 21.

If you are currently using RealPlayer Plus 16 or the free version: Please open RealPlayer, click the RealPlayer logo in the upper left, and select Check for Update. You will then be able to update your RealPlayer to the newest build.

Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following this link:

https://realnetworks.zendesk.com/entries/23689856

After updating RealPlayer, please re-download the videos that previously didn’t work.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

243 Yvonne September 19, 2013 at 2:31 pm

A few days ago, I downloaded something from YouTube using RealDownloader and I went to RealPlayer to play it. RealPlayer asked me if I wanted to upgrade it, and I did. After it was finished, I couldn’t find it anywhere on my computer. Usually I have the shortcut on my desktop, but that was gone, too. I tried installing again from the Internet, but it didn’t work, even though it said it has finished installing. I restarted my computer, but I still couldn’t find it. I “installed” it, like five more times, but it didn’t succeed. I still have RealDownloader, though. How can I get it on my computer again?

244 RealPlayer Team September 19, 2013 at 2:52 pm

Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance

245 David September 20, 2013 at 3:06 am

Has the problem with the new You Tube format now been resolved?
I did try https://realnetworks.zendesk.com/entries/23698236
but without any success.

246 RealPlayer Team September 20, 2013 at 9:15 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

After that try redownloading the videos from YouTube. If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

247 Skip September 21, 2013 at 11:44 pm

How do I delete all duplicate songs, in my music library. There are just too many, for me to do them on an individual basis.

248 RealPlayer Team September 22, 2013 at 8:46 am

Click this link to learn how to eliminate duplicate songs from RealPlayer music library: http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#cleaner-delete-duplicates.htm

249 Bob Fisher September 26, 2013 at 12:06 am

I am trying to download the newest version of realplayer. I click on the accept tab and nothing happens. I have made sure that my fire wall is not blocking the site. I have also made sure the extension is enabled. The download tab no longer shows on videos when I go up to the upper right corner. I have been a field technician for Cox Communications in San Diego for the last 16 years. I am having the same issue on all 3 of my computers. Something is wrong with the software and no one is telling management about it.

250 RealPlayer Team September 29, 2013 at 7:21 pm

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

251 lee September 26, 2013 at 10:49 pm

it wont let me convert any files unless i get version 16 but i dont want version 16 what can i do

252 RealPlayer September 27, 2013 at 12:21 am

Send your question to help@real.com and they should be able to help you.

253 Sheena September 27, 2013 at 10:58 pm

What is the deal? I put all my info in to buy for 29.95 and it says technical difficulties try again. I try again and they want 10 dollars more….. I want it for the first price I put my info in for. Can someone tell me what is the deal. It was for the RP plus 16.

254 RealPlayer Team September 29, 2013 at 7:32 pm

Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

255 carlos oliveira September 28, 2013 at 3:39 pm

não consigo mais fazer vídeos ,nem meus cds .
não consigo abrir o link que me mandam
sera que tenho que pagar de novo ???

256 RealPlayer Team September 30, 2013 at 4:36 pm

Executar uma desinstalação limpa e reinstalar pode ajudá-lo a resolver muitos problemas, tente desinstalar e reinstalar o RealPlayer, seguindo este link: https://realnetworks.zendesk.com/entries/23994572

Nota: Certifique-se de apagar as pastas RealPlayer como menção no link antes de reinstalar o RealPlayer.

Depois de instalar o RealPlayer, siga os passos para ativar o Plugin RealPlayer no seu navegador web,

https://realnetworks.zendesk.com/entries/23689856

Se isso não funcionar, envie um e-mail para help@real.com, incluir uma breve descrição do problema, copie e cole o link para esta discussão dentro do e-mail para obter mais assistência.

257 KJT October 2, 2013 at 5:27 am

Hi:
I was wondering why I can no longer view videos I download from youtube? I wrote in earlier this year and they told me it was because youtube is using a format that is no longer compatible with Real Player. I am using version 16 with Windows 7 Professional. Are you going to be able to resolve the issue? Thank you!

258 RealPlayer Team October 2, 2013 at 5:27 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser by following:

https://realnetworks.zendesk.com/entries/24007773 After that try to download the videos. If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

259 Yuxin October 2, 2013 at 5:31 am

Hello!
I bought Realplayer 16 last month, but it does not download youtube videos anymore like before.
Please advise me how to fix it!
Thanks a lot!

Yuxin

260 RealPlayer Team October 2, 2013 at 5:28 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser by following:

https://realnetworks.zendesk.com/entries/24007773 After that try to download the videos. If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

261 Michael McGrath October 9, 2013 at 1:10 am

I purchased RealPlayer Plus v16in April of this year. It has worked well until now. I cannot download videos, either in Chrome or realplayer. The plugin for chrome is missing, but I was never able to download in chrome. However if I opened the URL in RealPlayer I could download it. I no longer get the download button. What do I need to do?

262 RealPlayer Team October 9, 2013 at 8:38 pm

Try reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/24069993

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

263 Bernd October 12, 2013 at 12:18 am

Using RealPlayer basic version, which always worked on Windows XP. Now using Windows 7, and every few seconds (sometimes more, sometimes less often) the ‘record jumps’ (i.e. there’s a little break in the music / video). Tried twice uninstalling and re-installing. It’s the same files which I’ve got for years, without previous problems. When using RealPlayer Converter to convert a file to .WMV and then playing in Windows Media Player, it plays fine (hence, it’s not a problem with the file, and nothing to do with my current web browser, just somehow that Real Player doesn’t seem to work properly on Windows 7).
Running Windows 7 Ultimate, Service Pack 1, 64-bit, Intel Core 2 Duo CPU
Otherwise thanks for Real Player

264 RealPlayer Team October 12, 2013 at 1:26 pm

If your computer is running Windows 7, the problem may be due to a Compatibility Mode setting in Real Player. Here’s how to fix this:

1. Click the Windows Start button in the bottom left of your computer screen.
2. Right-click on the RealPlayer icon.
3. Select Properties.
4. Go to the Compatibility tab.
5. Uncheck the box under Compatibility Mode.
6. Click Apply.
7. Click OK.

The next time you start RealPlayer, videos should play correctly.

OR

Disable 16-bit sound.

1. Open RealPlayer.
2. Click the RealPlayer logo in the upper left, then click Preferences. The Preferences dialog opens.
3. Under Category, click Hardware.
4. In the Sound Card Compatibility section, click Settings.
5. Clear the Disable 16-bit sound check box.
6. Click OK, then OK again.
7. Try using RealPlayer again to see if it improves the quality of audio playback.

Disable custom sampling rates.

If disabling 16-bit sound does not improve audio playback:
1. Open RealPlayer.
2. Click the RealPlayer logo in the upper left, then click Preferences. The Preferences dialog opens.
3. Under Category, click Hardware.
4. In the Sound Card Compatibility section, click Settings.
5. Select the Disable custom sampling rates check box.
6. Click OK, then OK again.
7. Try using RealPlayer again to see if it improves the quality of audio playback.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

265 John Errington October 15, 2013 at 3:57 am

Help! Realplayer 16 on Windows 8, HP pavillion laptop. the player keeps launching on it’s own when I am not asking for it. I used it once to listen to a ringtone audio file. After that, several times a day, I find it has launched itself and its getting annoying. I want it to only launch when I ask for it, not because it thinks I might want it.

266 RealPlayer Team October 15, 2013 at 4:18 pm

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you further.

267 Idora October 17, 2013 at 3:43 am

i just uninstall my realplayer from my lappy…
i think i dont need to keep it anymore as i not able to watch video that i have download..realplayer let me download it but not let me play the video or convert it..there only show me to upgrade it to realplus whenever i try play my downloaded or convert it…well..i admit it..i can’t get the real plus..its crazy expensive for me..then i decide to uninstall it..btw..thanks Realplayer for the all free serve before..

268 RealPlayer Team October 17, 2013 at 6:09 pm

Thanks for your interest in RealPlayer! By default, RealPlayer can play RealAudio, RealVideo, and MPEG files. It can also play other media types if the appropriate plug-ins and codecs (compression/decompression systems) are installed. Some file requires Plus feature to play/convert. Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .MP4 files.

1: QuickTime : http://www.apple.com/quicktime/download/
or
2: iTunes http://www.apple.com/itunes/download/

After installing QuickTime/iTunes, try playing/converting the files through RealPlayer. If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

269 John October 17, 2013 at 7:16 am

Previously with Realplayer15 I was able to remain signed into Realplayer Plus. Now however, since I paid an extra subscription (again) to upgrade to Realplayer 16, I find that I am automatically signed out whenever I close the programme and have to sign back in again each time to open Plus. This would not be such a problem if I didn’t keep getting ‘Service unavailable’ notices half the time I try to sign in.
What’s going on? I didn’t pay an extra subscription for this!

270 RealPlayer Team October 17, 2013 at 5:48 pm

Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

271 Allen October 17, 2013 at 10:19 pm

I am not able to use RP 16 after signing in because the auto update freezes while installing play pack and any updates after that. It fails to update on my laptop.

272 RealPlayer Team October 18, 2013 at 12:51 am

How frustrating! Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

273 David Shedlock October 19, 2013 at 11:18 am

This site says the downloader is free – but it requires a key. How is that free?

http://www.real.com/realdownloader

274 RealPlayer Team October 19, 2013 at 2:29 pm

We offer both free and paid version of RealDownloader at our website.

With the free version of RealDownloader, you can:

Download videos from a website to your computer
Share downloaded videos via email or through Facebook and Twitter

Purchasing RealDownloader Plus also lets you activate the following features:

Download videos directly to a specific device
Copy videos to a device
Get accelerated H.264 downloads
Make your own device profiles (file format and quality)
Save just the audio portion of a video file

If you have additional questions, send an email to help@real.com

275 Alick Lavers October 19, 2013 at 4:00 pm

I have RealPlayer Plus Version 16.0.3.51. Up until yesterday, my videos were all stored in the Library under Videos, my music was stored under Music, etc.. Yesterday I received a warning message in Realplayer which said that the last time I closed Realplayer the database had been corrupted and advising to allow Realplayer to repair it. I agreed but now my library is a long long list of videos, downloads and music, all together.

Please advise?

276 RealPlayer Team October 19, 2013 at 6:18 pm

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you further.

277 Bruce George October 22, 2013 at 5:21 pm

Hi Real Player.
I currently have the basic Real Player on 4 of my computers. If I upgrade to Real Player Plus 16, will itd upgrade all 4 of my computers. ?
Will I be able to see the thumbnails of all my video formats, in Real Player 16 plus
Please let me know

278 RealPlayer Team October 24, 2013 at 12:25 am

By default, RealPlayer Plus can be used up to five computers with a single purchase. Once purchasing, please sign in separately with all four computers to unlock all the premium features of RealPlayer by following these steps:

1. Launch RealPlayer.
2. Click the RealPlayer logo in the top left corner.
3. Click Sign In. (If you see a Sign out option, you are already signed in).
4. Enter the email address and password associated with your RealPlayer account to access the Plus features.

Thumbnail images do not appear if you are using Google Chrome as your primary browser and downloaded the Adobe Flash plugin for Chrome. Try the troubleshooting steps by following this link:

https://realnetworks.zendesk.com/entries/24097413

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

279 wil October 31, 2013 at 1:25 am

I’m having problems trying to change the location of the download folder from my documents to desktop. I open real player and click preferences on the drop down, and look at the preferences window, but when I look for the “download and record” option it’s not there!! How the fudge do I change the location of my downloads if I can’t find the option? HELP!!!…thank you.

280 RealPlayer Team October 31, 2013 at 4:57 pm

How frustrating! RealPlayer 16 comes with “Updated RealDownloader”. You can go to downloader preferences by following the steps below:

1) Click on Start Menu.
2) Select All Programs.
3) Search for RealNetworks.
4) Click RealDownloader.
5) It will open RealDownloader window.
6) Click on RealDownloader logo and then select preferences.
7) Click on ‘Browse’ button and select the location where you need to save the downloaded video files.
8) Select a preferred location and click ok.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

281 Mike Costigan November 6, 2013 at 5:57 am

My downloader doesn’t work

282 RealPlayer Team November 6, 2013 at 7:01 pm

Sorry the RealDownloader doesn’t work! Please provide us some more information:

1. Do you see “Download This Video” button over videos?
2. Where are you downloading the videos from?
3. Are you using the latest version of RealPlayer?
4. What is the exact error message?

The more specific you are, the better we will be able to assist you.

283 Mike Costigan November 6, 2013 at 5:58 am

internet 10 google

284 RealPlayer Team November 6, 2013 at 7:10 pm

Mike, I replied to your inquiry in this thread: http://www.real.com/resources/realplayer-16/#comment-8893

285 Clare Wilson November 7, 2013 at 5:54 pm

I purchased real player Plus 16, Worked for a while now I can’t see the screen when it is downloading. How to fix this??

286 RealPlayer Team November 7, 2013 at 7:47 pm

Sorry you can’t view the download progress! Please provide us some more information:

1. Does download window is minimized in the Windows task bar?
2. Which OS are you using? (Windows XP, Vista, or 7)
3. Are you using the latest version of RealPlayer?

The more specific you are, the better we will be able to assist you.

287 Denver T Ferrell November 8, 2013 at 7:43 pm

Dear Real Networks,
I purchased the real payer plus about one week ago and supposed to be sent an activation code with in 2 hours. Never received the code. I used my visa last 4 digits 8534.

Thanks

Denver

288 RealPlayer Team November 9, 2013 at 5:24 am

Sorry! You don’t require an activation code to activate RealPlayer Plus. You just need to sign in on the RealPlayer free version to activate it.

To sign in on RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

289 Brenda Peffley November 11, 2013 at 12:57 pm

I Am Using windows 8.1 And internet exployer will Not let me Down load from realplayer if I Buy The REALPLAYER 16 PLUS . Will It Work In WINDOWS 8.1
Thank;s Brenda

290 RealPlayer Team November 11, 2013 at 2:45 pm

Sorry you can’t download videos!

“Download This Video” button has limited compatibility with IE 11 (the default browser for Windows 8.1). We’re working to correct this in the next RealPlayer release later this fall. In the meantime, to download videos to RealPlayer (either free or paid version) using IE 11, you can uncheck Enhanced Protection Mode in Internet Properties by following Microsoft’s instructions: http://support.microsoft.com/kb/2864914

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

291 Bertil Boyles November 12, 2013 at 10:06 pm

Arrrrrrrrrghhhhhh!! I have just purchased the Realplayer 16 version. Have created my first playlist. I have tried to burn it, and it”s crashed twice causing me to lose my cd’s with half burned tracks on them. Please help! It’s the first time that I have used the paid for version of real player. The free one never game me any problems!!

292 RealPlayer Team November 13, 2013 at 5:45 am

Sorry you can’t burn a CD! Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

293 Kenshiro3 November 13, 2013 at 2:51 am

How do I disable automatic conversion of video files downloaded by Realplayer Downloader 16? I prefer to leave them unconverted then convert them myself if need be. This “feature” is especially annoying as it tends to muck up aspect ratio in conversion & I cannot find a way to shut it off

294 RealPlayer Team November 13, 2013 at 5:54 am

Some sites have introduced a new streaming standard. The latest build of RealDownloader is designed to automatically convert videos to playable .MP4 format at the end of the download. If you close RealDownloader window before it converts the video, it will get saved in .DASH format (not playable). There is no option to disable the converter.

295 harrykeh November 14, 2013 at 6:45 am

i use google chrome and sometimes i start fighting wt my mouse all over the video to show d download button and when it finally shows,(in rare cases) it’ll tell me unable to download. i dont think i wanna trust real player anymore

296 RealPlayer Team November 14, 2013 at 9:07 am

Sorry you can’t download videos! Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

297 ANDREW PIOTROWSKI November 16, 2013 at 9:10 am

I’VE HAD NOthing BUt pRobEMS SINCE I BOUGHT THIS HOAKY SOFTWARE. FROM SIGNING IN TO DOWNLOADING VIDEOS TO BURNING CDS JJJJJJJJJJJJJJJJJJJJJJUUUUUUUUUUUUUUNNNNNNNNNNNNNNNNNKKKKKKKKKKKKK!

298 RealPlayer Team November 17, 2013 at 4:10 am

How frustrating! Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

299 jeff November 21, 2013 at 2:38 am

It does not work with IE7 and every time I try to get help I get it in Spanish! (yes I live in mexico but come on, give me an option

300 RealPlayer Team November 21, 2013 at 9:04 am

Sorry! ‘Download This Video’ option is not compatible with Internet Explorer 7. You need to upgrade your Internet Explorer to a higher version. RealPlayer Plug-in is compatible with the following browsers,

>Internet Explorer 8, 9, 10
>Firefox 19 and above
>Google Chrome 24 – 30

If you are using any one of these browser versions, please follow this link to enable the RealPlayer Plug-in: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

301 Alan Harp November 28, 2013 at 5:21 pm

I installed the update to real player last night (11-26-13). Today my computer no longer recognizes my cd/dvd drive. I have tried re-starting, re-booting, looked for plug-ins, help…anything!!! I needed my cd drive today! How do I fix this?? Please respond as soon as possible.

302 RealPlayer Team November 28, 2013 at 11:48 pm

We have replied to your post through email associated with your account, please reply and will go from there

303 Rose Beeson December 6, 2013 at 6:23 pm

I have been pleased with realplayer, but I now have +16 and all videos I try to download now says it is incomplete. I cannot download any video now. I would prefer to talk to someone on phone, but I do not find a number. Could someone explain to me why I am not able to do a complete download now. Thanks

304 RealPlayer Team December 25, 2013 at 9:35 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

305 Shiralee December 7, 2013 at 1:55 pm

I have used Real Player for years but have uninstalled it due to the annoying download video pop up. However, I’m still getting the pop up. How do I get rid of that? Thank you for any assistance.

306 RealPlayer Team December 25, 2013 at 11:30 pm

Follow the steps provided in this link: https://realnetworks.zendesk.com/entries/23689856 (instead of enabling the plug-in disable it)

If you have additional questions, please send an email to help@real.com

307 robert December 12, 2013 at 2:20 pm

Hi Realplayer support,

I have enjoyed using but now after updating windows8 it wont work!
when I put on realplayer the adverts are working yet the featured videos wont show and when I click download for a video, right away it comes up – unable to download !!
very upset now as have so much to do.
please help me resolve this guys,
thanks,
Robert

308 RealPlayer Team December 25, 2013 at 9:22 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

309 Linda Hill December 13, 2013 at 3:35 am

I did try to get real player 16 for free. I had to purchase something from a site and then I could get the real player 16 for free. It would have been cheaper for me just to buy the damn Player plus. I spent 164 dollars on a ring through trial pay and then I was suppose to get the real player 16 for free. So far I have been at the computer for hours and cannot get the player. Please help me out here. I am running low on the funds but trying so hard. I feel like I can’t win. How do I go back and get my real player 16 plus for free. Thanks for all your help Linda Hill

310 RealPlayer Team December 25, 2013 at 9:08 pm

How frustrating! Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

311 Cliffyboy December 16, 2013 at 11:55 am

Real Player is utter garbage from beginning to end. Yonks ago the fuckers fleeced me out of money by charging my credit card each month for some fictional downloads – I’ve never downloaded a fucking thing from this rotten mob of fraudsters. I ‘upgraded’ a couple of times – for ‘upgraded’ read ‘got conned’ – to the so-called definitive version ages ago now but the crafty fuckers almost permanently offer ‘better’ versions. It’s like the donkey and the carrot crap. All my version lets me do is play DVDs and some downloads.

Shove your crap up there where the sun doesn’t shine. I can’t even burn a frigging DVD unless I buy the ‘upgrade’.

312 RealPlayer Team December 25, 2013 at 11:21 pm

How frustrating! Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

313 mspence December 21, 2013 at 9:35 am

So where the hell is the new version of realplayer and why doesn’t the downloader work?

314 RealPlayer Team December 25, 2013 at 5:44 pm

You can download RealPlayer software from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

If that doesn’t help, please send an email to help@real.com

315 Jerry Hecht January 2, 2014 at 2:03 am

Have RP16
I want to edit out the voice on some download audios and record my voice with the music. How?

316 RealPlayer Team January 2, 2014 at 2:15 am

Thank you for your interest in RealPlayer!

At this time, RealPlayer doesn’t support the feature to edit the audio files.

317 Susie January 22, 2014 at 8:41 pm

I have used Real Player 16 for quite a while though not recently and have updated it. Don’t have Real cloud though
.I cannot seem to download any videos at all–neither by clicking on the upper right part of the video on the real player “browse the web” area nor on the normal internet location like youtube.
What is going on and where can I get help?? I looked in the HELP section and it just says to click in the upper right hand corner–that’s not working. I am really annoyed and spent a lot of time trying to figure this out.
Please tell me what to do!
Thanks so much!

318 RealPlayer Team January 22, 2014 at 10:33 pm

Sorry for any inconvenience!

One solution to fix this is to completely remove RealPlayer from your PC, then reinstall RealPlayer Cloud.
Note: This fix will only work for customers having Windows 7 or 8.

Please uninstall the existing software using the instructions here:
https://realnetworks.zendesk.com/entries/23994572

In a nutshell: You will download and install the free version of RealPlayer onto your machine. You will then need to sign in to your premium account to unlock the Plus features.

First, download the free version from http://www.real.com (depending on your operating system, the button may say Download the Free RealPlayer or Get RealPlayer Cloud Free).

Next, sign in to access the premium features. To do so, follow this link:
https://realnetworks.zendesk.com/entries/23585297

Then enable the download plug-ins by following this link:
https://realnetworks.zendesk.com/entries/23689856

If you additional question, please send an email to help@real.com

319 Richard Cannon March 4, 2014 at 6:05 pm

I used to be able to bookmark my favorite videos by simply moving the cursor up to the right hand corner of the video and selecting either “Bookmark” or “Download” from the pop-up menu. This feature seems to have disappeared. What happened to it? It was the most salient feature for me.

320 RealPlayer Team March 4, 2014 at 11:39 pm

If you are using RealPlayer Cloud, you can bookmark a video from a website on your PC, when you see the Download This Video bar come up, click the arrow and select “Bookmark This Video.” To bookmark a video you see in the Web Videos tab, hover over it and click the bookmark icon in the upper right corner of the thumbnail.

Your Bookmarks will appear on any device signed in to your RealPlayer Cloud account. To view your Bookmarked videos:

- On iPhone/iPad: Tap the small blue Bookmark ribbon icon in the upper right of the Web Videos screen. Then, tap a video and select Play to watch it.

- On Android: Tap the small blue Bookmark ribbon icon in the upper right of the Web Videos screen. Then, tap a video and select Play to watch it.

- On website: Click Bookmarked Videos in the left menu. Click a video to start playing it.

If you still have any additional questions, please send an email to help@real.com

321 ANTONIS March 22, 2014 at 5:11 pm

I’ M RUNNING REAL PLAYER FREE AND I’M ASKING YOU IF YOU CAN PROVIDE ME ALL THE PICTURES AND VIDEOS THAT THEY WERE INSTALLED IN MY REAL PLAYER LIBRARY FROM THE YEAR 2008 UP TO 2013.SINCE THESE FILES HAVE BEEN ERASED DUE TO A PC’S BREAKDOWN..

322 RealPlayer Team March 24, 2014 at 7:40 pm

The videos stored in your PC are computer specific and they will be only available in your hard drive and not on RealPlayer server.

If you have the backup copy of those videos, you can reimport them into RealPlayer’s library.

To do so, follow these steps in this link:
https://realnetworks.zendesk.com/entries/23715718

If you need further assistance, please send an email to help@real.com

323 ANTONIS March 25, 2014 at 5:55 pm

I’ M RUNNING REAL PLAYER FREE AND I’M ASKING YOU IF YOU CAN PROVIDE ME ALL THE PICTURES AND VIDEOS THAT THEY WERE INSTALLED IN MY REAL PLAYER LIBRARY FROM THE YEAR 2008 UP TO 2013.SINCE THESE FILES HAVE BEEN ERASED DUE TO A PC’S BREAKDOWN..

324 RealPlayer Team March 25, 2014 at 5:59 pm

We have already responded to your blog post under this link:

http://www.real.com/resources/realplayer-16/#comment-17382

If you need further assistance, please send an email to help@real.com

325 Abdulrazaq Sule Audu March 25, 2014 at 9:09 pm

I purchased and downloaded Realplayer Cloud Plus recently. I installed it on my new HP Pavillion Laptop with windows 8.1 OS, but I have discovered that this version crashes frequently. I have uninstalled and reintsalled it several times, but this has not helped. Any solution from support team because I am thinking of uninstalling it altogether. Thank you!

326 RealPlayer Team March 25, 2014 at 9:13 pm

Sorry. The problem may be due to a Compatibility Mode setting in Real Player. Here’s how to fix this:

1. Click the Windows logo button and search for RealPlayer Cloud.
2. Right-click on the RealPlayer Cloud icon.
3. Select Properties.
4. Go to the Compatibility tab.
5. Uncheck the box under Compatibility Mode.
6. Click Apply.
7. Click OK.

If you need further assistance, please send an email to help@real.com

327 walter hearn April 5, 2014 at 5:54 am

i had problems with my computer and had to do a system restoration and trying to download realplayer 16 again. what do i do.

328 RealPlayer Team April 5, 2014 at 7:02 am

RealPlayer Cloud is the newest version of RealPlayer, available for customers who have an operating system of Windows 7 or higher. RealPlayer Cloud includes all the functions of RealPlayer 16, as well as allowing you to upload and share videos, play them across your various devices, and watch them on your TV using Chromecast or Roku.

If you purchased RealPlayer Plus 16, when you update to RealPlayer Cloud, you still get all the premium features of RealPlayer, including burning DVDs, accelerated video downloads, cleaning your music library, printing playlists, and more.

Use of the Cloud storage and sharing features is completely optional. We think it’s a cool–and private–way to share your favorite videos with friends and family, but there is no requirement to upload your videos to the Cloud if you don’t want to.

Please follow the instructions to download RealPlayer Cloud Plus,

>You can download RealPlayer Cloud from: http://www.real.com

Note: If you are running Windows XP or Vista, please click this link to download RealPlayer 16: http://cache-download.real.com/free/support/win/RealPlayer16.exe

>After installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus. To do so, follow the steps provided in this link: https://realnetworks.zendesk.com/entries/23585297

>Then, follow the steps to enable the RealPlayer Plug-in in your web browser: https://realnetworks.zendesk.com/entries/23689856

If you have any additional questions, please let us know.

329 Gary April 27, 2014 at 9:25 am

I had purchased Real Player Plus about one year ago, but my computer hard drive got fried beyond repair or recovery I had to purchase a new computer.. Is there a way to download the Real Player Plus again on my new computer or do I have to pay again for it?

330 Arunkumar April 29, 2014 at 7:04 pm

You can download RealPlayer Plus for free by following this link: https://realnetworks.zendesk.com/entries/24069993

If you have additional questions, please send an email to help@real.com

331 Anthony Sammut May 3, 2014 at 9:05 am

How do I switch on the Acceleration ON when downloading in real plus 16 please??? I am using Internet Explorer 10

332 RealPlayer Team May 5, 2014 at 10:24 am

Sorry, there is no manual option to switch on the Acceleration. The accelerated video download feature of the RealPlayer Plus is not allowed by some websites; however, it should always work with downloadable YouTube videos.You can try downloading this video: http://www.youtube.com/user/realplayersp#p/c/18BE209C7321B0AA/2/zwCasFaIZoo

We are experiencing some technical difficulties were RealPlayer shows Speedbit Accelerator is OFF. Our support team is working on high priority to resolve it at the earliest. Once it is fixed, you will definitely be notified by our support team.

However, as a workaround, please follow the below steps to resolve the issue.

I suggest you to sign out and sign into Plus.This will update the latest version of SpeedBit.

Please follow the below steps to sign out from your RealPlayer:

1. Open the Realplayer software on your computer.
2. Click on “Realplayer” icon on the top left corner.
3. From the drop down menu, select “Sign Out.”

Please follow the below steps to sign in to your RealPlayer back:

1. Click on “Realplayer” icon on the top left corner.
2. From the drop down menu, select “Sign in.”
3. Enter your Realplayer email address and password.
4. On signing in you will be prompted to install plug ins to get the plus features.

Also, check whether there is an update available for RealPlayer by following the below steps:

1. Open RealPlayer.
2. Click the RealPlayer logo, then Check for Update: – If the Message Center window appears, click Update to get the latest version of RealPlayer. – If the AutoUpdate window appears, scroll through the list, select RealPlayer or any plug-ins that you want to update, and click Install. Plug-ins will install automatically.

If the issue still persist, you have to perform clean uninstall and reinstall RealPlayer to resolve the issue. A “clean install” means uninstalling RealPlayer and its folders, then reinstalling it. Please follow the steps in the below link to uninstall and reinstall RealPlayer from a PC: https://realnetworks.zendesk.com/entries/23994572

Hopefully this might fix your problem and thank you for your patience. Please send an email to help@real.com, if you have any additional questions.

333 Karim May 19, 2014 at 6:35 pm

I have a really annoying problem with realplayer cloud (free version) , first I thought it was because my version was old but even when I update it I can’t download any video , I don’t know if the problem is with my google chrome or with my computer , please help me I had this like a million times before

334 Brinton Felixraja May 20, 2014 at 11:48 pm

First, make sure that you have enabled the RealDownloader plugin. To do so, follow the instructions given in the below link:
https://realnetworks.zendesk.com/entries/23689856

If that doesn’t resolve the issue, try the below steps:
1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web Browser.
5. Type http://www.youtube.com or URL of the website and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

If the issue persists, please let us know.

335 Glenn A Goss May 20, 2014 at 11:10 pm

I was updated to Real Player Cloud on my new computer (8.1) because my Real Player Pro would not function properly. Now when I o to You Tube I don’t get the download message at the top. What can I do to correct this? Thanks.

336 Brinton Felixraja May 20, 2014 at 11:43 pm

First, make sure that you have enabled the RealDownloader plugin. To do so, follow the instructions given in the below link:
https://realnetworks.zendesk.com/entries/23689856

If that doesn’t resolve the issue, try the below steps:
1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web Browser.
5. Type http://www.youtube.com and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

If the issue persists, please let us know.

337 jesus albarran May 29, 2014 at 11:06 pm

I have purchase real plus 16, I was charge 4 times on my credit card, can Real player look into those unathorized transactions.

338 RealPlayer Team May 30, 2014 at 8:00 am

I see you have contacted our phone support and sorted out the billing issue.

If you have any additional questions, please send an email to help@real.com.

339 Ray May 31, 2014 at 1:50 am

real player doroblemsent recognize my cd to play them how do I fix this p

340 Brinton Felixraja June 1, 2014 at 4:06 am

Sorry for the trouble.

In order to troubleshoot this issue effectively, I will need you to provide the following information:

> What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
> Were you able to locate the CD/DVD burner under My Computer window?
> Are you able to play the purchased CD’s and CD’s created using RealPlayer?
> Do you receive any error message?
> Does it happens for other CD’s that you try to play?
> What version of RealPlayer is installed?

To find the version:

a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.9.17″).

The more specific you are, the better I will be able to assist you.

341 Ky Nguyen June 6, 2014 at 6:46 pm

I bought version 16plus before but recently this feature for unknown reason disappeared from the program, and now I was asked to buy it again. Please advise whether because I changed my email address (formerly used ky_nguyen@rogers.com, but I discontinued service with Rogers and lost this address.
Please kindly advise how I can recover this feature again.
Thank you.

342 RealPlayer Team June 7, 2014 at 2:10 pm

Sorry that you are unable to access plus features. Please read this article for instructions to the premium features of RealPlayer: https://realnetworks.zendesk.com/entries/23674592

If you have any additional questions, please send an email to help@real.com

343 Eddy Davis June 6, 2014 at 8:31 pm

I recently had to replace my computer because the hard drive fried. I had purchased REAL PLAYER downloader, trimmer, etc. and I need the downloader on my new CPU but can’t remember any passwords or what I should do to get this done. Pleas help!

344 RealPlayer Team June 7, 2014 at 2:41 pm

Try resetting your password by following this link: https://realnetworks.zendesk.com/entries/24056022 If that doesn’t work, please send an email to help@real.com

345 Gary July 5, 2014 at 1:24 am

Hi and good evening. A few years ago I bought real player . Is there any way I can find out what version I purchased without looking on the computer it`s installed on ? See here`s the thing, The desktop it`s on is packed away and somewhat hard to get to so I`m trying to download the same version on my laptop so I can sign in to the real player in order to use the paid for things like the ten band graphic equlizer and the ability to burn DVD`s. I know it had to be the 15 or 16 version but I also remember it does not just say Version 15 in the (About) . It say`s something like 15.73510.08 or to that affect <– just an example I made up. Also the desktop has windows xp and this laptop is windows vista. Will this be any problem when putting it on this computer ? Thank you for any help you can provide.

346 Brinton Felixraja July 5, 2014 at 11:28 pm

To locate the version of RealPlayer purchased, please follow the steps below:

1. From your Web browser, visit My Account at https://account.real.com/acct/login.html.
2. Enter your email address, and then type your email address. Click on “Billing Information.”

I see that you have purchased RealPlayer 15 Plus which is no longer supported. As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including RealPlayer 15. Product development has stopped, and no updates or security patches will be released for these product versions.

Many problems you might have using these older products can be resolved by upgrading to a current version (RealPlayer 16 for Windows XP and Vista), as long as your computer meets the current version’s system requirements.

*** We have released RealPlayer Cloud for Windows 7 & higher operating system and our department is working to make RealPlayer Cloud compatible with Windows XP later this year. Once it is available, you can install and access the features of RealPlayer Cloud.

As you wish to access the plus features of RealPlayer 15, click on this link to download: http://cache-download.real.com/free/support/win/15/RealPlayer.exe

Note: Download This Video feature may not work and so you need to use the right click option to download.

After it is installed, sign in to access the plus features. Here’s how:
1. Open RealPlayer.
2. Click the RealPlayer logo at the top left corner.
3. Select “Sign in” from the drop-down menu.
4. Sign in with your email address and password.

If you wish to install RealPlayer 16, click the below link. However, you can’t access the plus features of RealPlayer.

http://cache-download.real.com/free/support/win/RealPlayer16.exe

Hope this helps!

347 Jonathan Murray July 9, 2014 at 12:12 am

All the new features sound good. But I want an option where instead of paying 4.99 and up a month I still proffer the older option of paying once and when I download realplayer onto say another laptop or pc all I need to do is download the newest free version sign in and I’ll get access to all the premium features that I have all ready paid for. Or if my windows version is n longer in use when I purchase a new laptop or PC with a newer version of windows simply download the free version of realplayer as usual sigh in and start using my premium features as usual or pay a one time fee of say 20 to 30 bucks to upgrade to he latest premium version.

348 Brinton Felixraja July 9, 2014 at 4:05 am

To access the plus features of RealPlayer, either you need to purchase RealPlayer Plus or activate RealPlayer Cloud membership.

As you wish to access the plus features with single payment; you can purchase RealPlayer 16 Plus. With RealPlayer 16 Plus, you can access all the premium features of RealPlayer cloud like burning DVDs, accelerated video downloads, cleaning your music library, printing playlists, and more. All you have to do is to place the order for RealPlayer 16 Plus and then install RealPlayer Cloud. After it is installed, sign in to access the plus features of RealPlayer Cloud. Here’s how:

1. Open RealPlayer Cloud.
2. Click the RealPlayer Cloud logo at the top left corner.
3. Select “Sign in” from the drop-down menu.
4. Sign in with your email address and password.

You need to pay, if you wish to upgrade your Cloud storage space. We do have an option to earn additional Cloud space. For more information, please visit this link: http://customer.real.com/entries/25959483

To purchase RealPlayer 16 Plus, click this link: http://www.real.com/realplayer-plus

If you subscribe for a RealPlayer Cloud membership, you can access the plus features of RealPlayer Cloud and additional Cloud Space as per the subscription.

Cloud storage plans and cost: http://customer.real.com/entries/25363547

Note: RealPlayer Cloud is the newest version of RealPlayer, available for customers who have an operating system of Windows 7 or higher. Use of the Cloud storage and sharing features is completely optional. We think it’s a cool–and private–way to share your favorite videos with friends and family, but there is no requirement to upload your videos to the Cloud if you don’t want to.

Please be aware that we are no longer making any updates to RealPlayer 16 or earlier versions, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealPlayer Cloud.

349 MARTY DOWELL July 19, 2014 at 1:39 pm

Downloaded the FREE Realplayer 16 program. Can no longer play downloaded video content from Youtube. Blank screen, no sound, but timer runs through. What is wrong? Is there a solution???

350 RealPlayer Team July 19, 2014 at 9:37 pm

Yes. There is a solution. Please read this article for instructions to troubleshoot the play back of downloaded videos:

http://customer.real.com/entries/23698236

If that doesn’t work, please send an email to help@real.com

351 Lisa Mills August 21, 2014 at 11:12 pm

I just purchased a new HP laptop and am trying to figure out where to download the Real Player Plus 16 that I had on my old e machine laptop which I paid for. The program did update and now shows on the old computer as Real Player Cloud Plus but where do I download it to the new computer before I get rid of the old one without having to pay for the program again?

Thanks for your help in this matter.

Lisa

352 Brinton Felixraja August 22, 2014 at 4:20 am

First, you need to install the basic version of RealPlayer and then sign in to access the plus features.

If you’re using Windows 7 or higher operating system, I recommend you to install RealPlayer Cloud Plus. It includes all the functions of RealPlayer 16, as well as allowing you to upload and share videos, play them across your various devices, and watch them on your TV using Chromecast, Roku or Amazon Fire TV.

To download, click this link: http://www.real.com/

After downloading the free version, sign in to access the Plus features of the player:

1. Open RealPlayer.
2. From the RealPlayer menu in the upper left, choose Sign in.
3. Enter your email address and password.

After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

Make sure to enable the RealDowloader plugin by following this link: https://realnetworks.zendesk.com/entries/23689856

Hope this helps! If you have any additional questions, please send an email to help@real.com

353 MB August 26, 2014 at 11:56 pm

15 month later, problem has NOT been fixed by RP.

RealPlayer Team May 5, 2014 at 10:24 am
Sorry, there is no manual option to switch on the Acceleration. The accelerated video download feature of the RealPlayer Plus is not allowed by some websites; however, it should always work with downloadable YouTube videos.You can try downloading this video: http://www.youtube.com/user/realplayersp#p/c/18BE209C7321B0AA/2/zwCasFaIZoo

We are experiencing some technical difficulties were RealPlayer shows Speedbit Accelerator is OFF. Our support team is working on high priority to resolve it at the earliest. Once it is fixed, you will definitely be notified by our support team.

354 Brinton Felixraja August 27, 2014 at 4:28 am

Sorry for the inconvenience caused!

I reviewed your account and see that you have already contacted our support regarding this issue. We are working on a solution that will make downloads faster independent of Speedbit.

We appreciate your patience and thank you for using RealPlayer.

If you have any additional questions, please send an email to help@real.com

355 Lurline Sintros September 2, 2014 at 6:01 pm

I did purchase Real Player’s video download and used it for quite some time and it still has a few of the videos that I downloaded and saved to discs. All of a sudden it simply stopped working. The small dialog box that popped up when I was watching a video on the Internet that directed “download to Real Player” no longer opens. I cannot understand why it no longer works.

Lurline Sintros

356 RealPlayer Team September 2, 2014 at 9:57 pm

With the release of Chrome 35, Google has announced that they will only allow customers to use extensions from the Chrome Web Store. Therefore, Download This Video will not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use Internet Explorer or Firefox to download videos.

If you have any additional questions, send an email to help@real.com

357 Raymond September 8, 2014 at 8:00 am

Please help me, I have a real player 16 plus, which I paid for, but my Accelerator button is off, how can I get this to be on…?

Warm Regards

Ray

358 Brinton Felixraja September 8, 2014 at 8:05 am

Thank you for bringing this to our attention. We are working on a solution that will make downloads faster independent of Speedbit. Therefore, I request you to wait for the update.

If you have any additional questions, please send an email to help@real.com

359 Joe September 9, 2014 at 6:49 pm

I am using Realplayer Converter 16.0.3.51,with my Firefox browser.

I just downloaded, off Youtube, a song in WMA, which i now wish to convert to an MP3 file. After selecting “MP3″ in the CONVERT TO box, when I press the green START button, it invariably takes me to a screen which says: ”

———————————————————————————————————————-
Higher Quality Video & Your Personal Video Cloud
by upgrading to RealPlayer Cloud Premium

•Watch high quality videos on your smartphone
•Transfer videos upto 100% faster
•Access to all RealPlayer Cloud Premium Features – £40 value
•+100GB of personal video cloud storage

Only £7.99 £3.99/month
———————————————————————————————————————–

The screen gives me NO CHOICE to get out of it. It is forcing me to subscribe to the service, which I do NOT want.

Therefore I have to shut the screen, and by doing so I go back to the earlier conversion window, which effectively means that I cannot convert anything, since if I press the green START button, the same thing (as above) happens again.

Pls tell me a way out of this.

360 RealPlayer Team September 10, 2014 at 7:25 am

RealPlayer can convert files in a variety of supported formats. For a complete list, visit this link:

http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#converter_file_types.htm

Purchasing RealPlayer Plus is required to convert from the following formats (this includes converting to MP3 from one of the listed formats):

– mp4, AAC, MPEG4, H.264, .mov — these formats require either RealPlayer Plus or QuickTime installed on your computer.

– MPEG-2 and VOB files require RealPlayer Plus for conversion. (Note: RealPlayer Converter is designed to convert VOB files from home videos that have one audio track; commercial videos or videos with multiple audio tracks may not convert successfully.)

If that doesn’t work, please follow this link:

https://realnetworks.zendesk.com/entries/24070397

Still if the issue persists, please send an email to help@real.com

361 B. Lodermeier September 15, 2014 at 5:39 am

All of a sudden some of my YouTube videos on my RealPlayer have gone transparent. They still work for now. If I try to convert some of them it takes me to where I have to upgrade for money. I can’t afford RealPlayer Plus. I can only afford the free RealPlayer. Bad enough some of my friends tell me they pay for RealPlayer and can’t download off YouTube. Or anywhere else for that matter and certainly not to MP4
What is the problem?
Barb Lodermeier

362 Brinton Felixraja September 16, 2014 at 8:09 am

It happens if there is an issue with the downloaded videos. First, you need to make sure that the file plays in RealPlayer. Also, check whether you’re seeing the thumbnail view or audio icon when the file is added to RealPlayer Converter. If it shows audio track icon or does not play, please redownload the file.

If it plays, please update the below codec’s using Internet Explorer:

Flash Player Plugin (Free): http://www.adobe.com/downloads.html
Shockwave Player Plugin (Free): http://www.adobe.com/shockwave/download/
QuickTime PlayerPlugin (Free): http://www.apple.com/quicktime/
K-Lite codec (Free): http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

If this does not resolve your issue, please let us know.

363 RealPlayer July 8, 2013 at 4:47 pm

Which browser are you using?

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