We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.
Q: I’m having trouble using the DVD burning software in RealPlayer Plus. What should I do?
A: There could be a few things happening that are giving you some trouble burning a DVD, we’ll walk you through how to burn a DVD and a few other troubleshooting things you can try. In order to burn DVDs you’ll need to make sure that RealPlayer Plus is installed on your Windows computer (this feature isn’t available for Mac users) and that your computer has at least 1GB of RAM and either a DVD burner installed or connected to your computer.
1. Once RealPlayer Plus is installed you’ll need to sign in, which you can do by selecting that option from the RealPlayer drop down menu in the upper left corner of the application. You’ll need to enter your email address and account password. Once you’re signed in “Plus” will appear on the menu bar of RealPlayer. Note: If you see the option to sign out that means you’re already signed in.
2. In order to burn DVDs you need to be able to play the video clip in RealPlayer. If you get an “Unsupported media type” error, this means either that the file type isn’t supported by RealPlayer, or that the clip is DRM (Digital Rights Management) protected and can’t be copied. For more details, see Supported file types.
If you get a message that says “General Error: The software that’s used to decode the media is not available on this system” and you are trying to burn AVI files using Windows Vista, try downloading the “FFDSHOW” decoder (you can find sites that offer this download for free, by doing a web search). Once you have downloaded and installed it, you should be able to burn those files to DVD using RealPlayer Plus.
3. Before burning a DVD check your DVD discs. The burn speed should be at or above the speed of your DVD burner (for example, if your DVD burner is 16x, an 8x disc will not work unless you lower your burn speed to 8x or lower). You can use either a DVD-R or a DVD-RW disc; if the DVD-RW has content on it already, you’ll be prompted to erase it as part of the burning process.
You may get an “Insert Blank Disc” or “No Disc Detected” error message if:
– The disc is not in the correct drive
– The disc is not blank
– The disc is not supported (RealPlayer can’t burn to Dual-layer or Blu-Ray discs)
4. Burning a DVD takes time. How long depsnds on the size of the file you want to burn and the speed fo your computer. For example, it can take 20 minutes to an hour even for short files (and as long as 4 hours for a full-length movie). Even if it looks like nothing is happening, the burn may be proceeding normally. Before starting the burn, disable your screen saver; then, once burning has started, simply leave your computer alone for an hour or two, and then check back.
If you’re still having issues with the DVD burning software in RealPlayer Plus here are some additional troubleshooting tips that you try to fix the problem.
Lower your burn speed
Try adjusting the burn speed of your DVD burner to half its current rate, even if the DVD disc is compatible. (Check the Help documentation for your burner if you’re not sure how to do this.)
Configure your firewall
It’s possible that a firewall is blocking the burn from proceeding. For solutions, see Configuring RealPlayer to work with a firewall.
Log in to your computer as an administrator
Try running the program as administrator if your computer is Windows Vista or Windows 7. If your computer is running Windows XP try performing the task from a profile that has administrator privileges.
Run Disk Cleanup to free up space on your computer.
You will need to make at least 4GB of hard drive space available to burn a DVD. For a full 80-minute DVD, you should have at least 6GB of free hard drive space. Otherwise, there will not be enough space for the temporary files required for DVD burning.
To run Disk Cleanup:
1. Click Start, choose Programs, then
Accessories, then System Tools, and then Disk Cleanup.
2. Select the hard drive you would like to clean. The Disk Cleanup dialog box appears.
3. Place a check mark in each of the boxes.
4. Click OK.
5. Click Yes when prompted to delete files.
This should do the trick. Let us know in the comments if you have any other DVD burning software issues or questions about using RealPlayer products. We’re happy to help!