The easiest way to watch, save and share your videos.

How to Burn a DVD

by RealPlayer on November 29, 2012

how to burn a DVDDVDs are a great way to create and share compilations of family videos or create a disc of videos just for kids. You can watch your favorite home movies on DVDs with family and friends or bring them along in the car so kids can watch their favorite videos on long car rides. Whether you want to burn DVDs of videos you created or make a compilation of your favorite online videos, burning a DVD couldn’t be easier with RealPlayer Plus.

One of the advanced features found in RealPlayer Plus is the ability to burn DVDs of your favorite online videos. All you need to do it is a collection of videos stored in your RealPlayer library, RealPlayer Plus, a blank DVD, and a DVD burner. You can even use the DVD burning software to add custom names and video tile information to the DVDs.

BURN HD VIDEOS TO STANDARD DVDs

HD Video is all the rage these days. Did you know that you could use RealPlayer Plus to burn HD videos to standard DVDs and then play them in your Blu-ray player at home? It doesn’t take a lot of extra steps or require a deep knowledge of converting videos. The software does all the work for you. Plus, you don’t need to buy expensive Blu-ray discs to create and watch HD videos in your Blu-ray player.

BURNING A DVD WITH REALPLAYER PLUS

Ready to start burning DVDs with RealPlayer Plus? We show you how to do it in just a few quick steps in the video below. If you prefer written out step-by-step directions, we’ve included those as well just below the video.

HOW TO BURN A DVD WITH REALPLAYER PLUS

1.  Launch RealPlayer Plus.

2.  Select Burn from the top navigation bar. If the burner is set to Audio CD Burner, use the dropdown menu to pick Video Disc Burner or simply click on the Video Disc Burner button.

3.  Insert a DVD in the DVD burner and choose a DVD type. If you want to burn HD videos to standard DVD, select AVCHD DVD Videos from the drop down menu.

4.  Select videos from your RealPlayer library that you want to burn to DVD and drag it to the video menu. You can rearrange the order by selecting them and dragging them into the order that you want them to appear.

5.  Click the Burn Video to Disc button. There are options to rename the disc or choose to include on-screen menus as a guide to the disc content or remove that option completely. If you opt for the later option, there won’t be any menus or chapters on the completed DVD and it will just play the videos from start to finish.

Click on Advanced Options to choose the video-output setting. NTSC is standard. Change the Aspect Ratio to either 4:3 or Widescreen 16:9. If you plan on watching the DVD on a HDTV choose 16:9. Select the write speed of your DVD player.

6.  Click the Burn button to start burning your DVD

Once the disc is finished burning, you can play it in a DVD player in your car, computer, or at home. Use the customized menu you created to easily navigate to the videos you want.

Have you used RealPlayer Plus to burn DVDs? Did you know you could burn HD videos on standard DVD discs? What was the last DVD you created? Let us know in the comments below.

{ 73 comments… read them below or add one }

1 Gloria December 6, 2012 at 1:42 pm

Why is it that the burning DVD function in the Plus v 15 still says the selected drive is not ready??????

2 RealPlayer December 6, 2012 at 1:45 pm

We’ll need more information about your set-up to help with this matter. Please contact us through customer support, which you can find here: https://real.custhelp.com/app/contact, for more assistance.

3 luana December 19, 2012 at 6:51 pm

everytime i go to burn a dvd this pops up what do i do?

The software that’s used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

4 RealPlayer December 20, 2012 at 5:00 pm

Please contact customer support at: https://real.custhelp.com/app/contact They will need to get more information about your setup to help remedy the situation.

5 ana December 21, 2012 at 8:02 pm

I am unable to purchase realplayer 16plus using the present updated realplayer iinstalled in my computer. Why?

6 RealPlayer December 24, 2012 at 11:57 am

Please contact customer support at: https://real.custhelp.com/app/contact They may have a few more questions about your computer setup.

7 erin January 4, 2013 at 3:47 pm

Everytime I try to add a video, it tells me it can’t because it’s unsupported. How do I support it?

8 RealPlayer January 7, 2013 at 10:47 am

There may be a quick fix in settings. Please contact customer support for more details at: https://real.custhelp.com/app/contact

9 Steve January 6, 2013 at 12:13 am

Is there a way to have RealPlayer automatically insert chapter breaks — every 5 minutes or so — into a longer movie as you burn it to DVD?

10 RealPlayer January 14, 2013 at 11:00 am

Unfortunately,RealPlayer doesn’t offer that feature right now. You can add chapter breaks manually by using the advanced features.

11 Rusdy attamimi February 8, 2013 at 9:11 am

I can not burn a DVD using RealPlayer plus v.15 because every time the ad for version appears

12 Alane Jewel February 10, 2013 at 7:15 pm

Hi Rusdy, I understand that you are unable to burn the DVD.

Please follow the steps given in the link:

https://real.custhelp.com/app/answers/detail/a_id/8894.

If you have additional questions, please email us at help@real.com.

13 Rusdy February 14, 2013 at 10:09 am

Hi,
My problem is that when I want to burn a DVD Video, I am prompted to buy Plus 16 ( I have bought RealPlayer plus 15 in 2011).
Thanks, Rusdy.

14 Real Team February 14, 2013 at 5:35 pm

Hi Rusdy,

On checking your account, I see that you have purchased RealPlayer Plus 15 under the email address “monrus@indo.net.id.”

If you upgrade your RealPlayer Plus 15 to the latest version RealPlayer 16, you will lose the Plus features. You need to purchase RealPlayer Plus 16 to use the premium features.

When purchasing RealPlayer Plus, you’re purchasing that version for one-time charge. The purchase entitles you to receive updates & support of that specific version for no additional fees or hidden charges. You can stay at with that version as long as you like; there is no requirement to upgrade (we support up to two RealPlayer versions back).

New versions are new products & like most software companies, we charge for major upgrades.To know more click on: http://real.custhelp.com/app/answers/detail/a_id/9058.

If you would like to download RealPlayer Plus 15, please follow the steps below.

1. Uninstall RealPlayer from your computer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

2. Click this link to download RealPlayer 15: http://cache-download.real.com/free/support/win/15/RealPlayer.exe

3. Please be informed that you need to sign in on the RealPlayer to access plus features.

To sign into the RealPlayer, please open up the player and click on ‘RealPlayer Menu’ (located in the upper right corner of the player). Select the ‘Sign In’ option, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

If you have additional questions, email us at help@real.com.

15 edward kelly February 15, 2013 at 2:38 pm

in real player plus 16 on my windows 7 each time i burn a dvd i lost about 5 videos the sound is missing in parts of the tract sometimes picture to i have lowered the burn speed but it dose not cure the problem

16 Real Team February 17, 2013 at 1:25 pm

Hi Edward,

Audio and Video problems during playback may be caused by an incompatibility in the original file format. Try first converting the file(s) to MP4 or WMV, and then burning the DVD. The conversion should resolve the sound issues when the new DVD is played.

Also try the troubleshooting steps provided in the link: https://real.custhelp.com/app/answers/detail/a_id/8894

If that doesn’t help, send an email to help@real.com to assist you better.

17 MJ February 23, 2013 at 7:40 am

I recorded a show from TV on my DVD player. Realplayer 16 will play it, but I can’t seem to add it to my library. What should I do?

18 Real Team February 23, 2013 at 10:24 am

Hello MJ,

Please follow this steps to add selected files to RealPlayer library,

1. Click RealPlayer Logo (at the top left corner) and select File > Add Files To My Library….
2. Select the desired drive and folder.
3. Select the file or files you want to import.
4. Click Open to import the files.

You can also use “Scan Disk For Media” option to import all media files to your RealPlayer library,

1. Click RealPlayer Logo (at the top left corner) and select File > Scan Disk For Media.
2. The “Scan Disk for Media” dialog opens. Select All Drives and Include subfolders. Click Next to continue.
3. All file types are chosen by default. You can deselect any or all types. Click Next.

RealPlayer will search all of your hard drives for available media files and import them into your Library.
When RealPlayer has finished importing clips, click Finish to close the dialog.

If that doesn’t help, send an email to help@real.com so that we can help further.

19 Justin Bishop February 26, 2013 at 8:56 pm

I see above you can add chapter breaks manually, but i am unable to find how to do this. I cannot locate “advanced features”

20 Real Team March 5, 2013 at 9:33 am

Hi Justin,

To resolve this issue, please send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help you further and explain it in detail.

21 helen March 3, 2013 at 12:02 pm

hi i upgraded my real player to plus 16 so i could burn video files from my computer to dvd .but each time i try doing this all i get is .there is no disc in the drive .i even went out and bought a dvd writer incase it was my computer dvd writer that went wrong but it does not work on there at all .what a waste of money for something that dont work

22 Real Team March 5, 2013 at 9:35 am

Hello Helen,

Please try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721. Make sure you delete the RealPlayer folders as mentioned in the link before installing RealPlayer. After that,please try to burn the DVD. Let us know the status.

23 Martin March 18, 2013 at 12:25 pm

Hi upgraded to realplayer 16plus but cannot burn to dvd as it comes up with a shutdow error and closes

Help

24 RealPlayer Team March 18, 2013 at 1:43 pm

Hi Martin,

Please follow the troubleshooting steps given in this link:

https://real.custhelp.com/app/answers/detail/a_id/8894

If that doesn’t help, send an email to help@real.com to assist you better.

25 Chris March 24, 2013 at 7:11 pm

I have Realplayer Plus 15 on a Windows 7 computer. I am trying to burn an MP4 video to a DVD, but when I click “Add Selected to Disc,” it tells me that there is no video content in the MP4 and won’t add it to the burn list. I have watched the entire video, so I know it is there. Why is this happening and what can I do about it?

26 RealPlayer Team March 24, 2013 at 7:20 pm

Hi Chris,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

27 Why Me April 1, 2013 at 2:18 pm

where is the option to specify which of the 2 DVD burners in my system to use?
the first one is fried and it’s a chore to replace it
so when I try to burn RP Plus v.16 always says the target device is not ready
of course it’s not ready there is no disc in it
the disc is in drive 2 with no option to specify drive 2 in the burn dialogs

so far the only hack that works is to forcibly swap the drive letters in disk management

28 RealPlayer Team April 1, 2013 at 2:59 pm

Hi,

Please follow the steps below to change the default burner in RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo (at the top left corner)
>Select Preferences
>Click the +symbol next to CD
>Select CD burner
>Select the burner from the drop down list on the right hand side.

If that doesn’t help, send an email to help@real.com to assist you better.

29 Horse April 16, 2013 at 5:51 pm

I can burn a dvd O.K., and when I play it in any computer, it works fine.
But when I put it in my DVD player, to play it on the T.V., it will not recognize the DVD and says, there’s no disc. What do I need to do to record it correctly, so it’ll play in a DVD player that’s connected to the T.V.?
Thanks

30 RealPlayer Team April 17, 2013 at 8:04 am

Hi Horse,

Please try to reduce the burning speed by following the steps given below and then play:

1. Open RealPlayer
2. Click RealPlayer logo on the top left side corner
3. Select ‘Preferences’
4. Click on ‘CD’ mentioned on the left side
5. Click on ‘CD Burner’.
5. On right side of the screen you would be having an option called Write speed.
6. Reduce the speed to 4x.
7. Try to burn the DVD.

31 scott April 30, 2013 at 4:24 pm

HI — i just purchased PLUS 16 — i where do i begin to compile videos and burn to one disc?? also b4 i burn the videos – is there a feature to make them continuous ?? () Videos blending together ) ???

32 RealPlayer Team May 8, 2013 at 12:56 pm

Hi Scott,

Click on the below link to learn about trimming video files:

http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#trim-video.htm

33 wade bingham May 12, 2013 at 4:24 am

I upgraded to plus 16 from 15 and after several days of being a ble to burn dvds sucessfully suddenly today, after I had a list ready to burn, when I hit the burn button nothing happened. what’s the problem?

34 RealPlayer Team May 12, 2013 at 7:56 am

Hi Wade,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

35 Mel June 1, 2013 at 11:25 pm

while trying to burn a dvd on plus v 16 after pushing for burn a box appears saying that a general error has occured Codecs required for this input file processing are not found what do I do now

36 RealPlayer Team June 2, 2013 at 10:53 am

Hi Mel,

It seems like the video you are trying burn is missing the necessary codecs. You can get the missing codecs by installing K-lite codec pack.

Click this link to download K-Lite codec pack: http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

If that doesn’t work, send an email to help@real.com so that we can help you further.

37 Thomas June 24, 2013 at 9:03 am

1. when I try to download videos the downloader will only download a small portion of the clip.
2. The clips that I previously downloaded will play ,but will not burn. I have realplayer 16 plus i have downloaded the K lite codec package.
3. when I trim some of the previously downloaded clips they will not be recoginized by real player for burning.
4. I have contacted customer support numerous times to try to fix these problems. The last time I allowed realplayer personnel to come into my computer and try to fix it for me. That didn’t work either and I was told by the agent that the problem was in the realplayer on your end and that you are having lots of trouble with this codec problem. He then issued me a $10.00 refund and said that I could continue to try burning.I am still trying with out any results. The codec message still come up .
5. I download from youtube mostly and it has been downloading in Flv but it started downloading in mp4 I know it should still work , but for some reason they only down load a small portion of the video and will noy play back.
6. Yeah I know contact customer support …again

38 RealPlayer Team June 24, 2013 at 11:10 am

Hi Thomas,

This is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, try few work around steps provided in this link to fix the issue:

https://realnetworks.zendesk.com/entries/23698236

If you have additional questions, email us at help@real.com.

39 Peter Sutton July 9, 2013 at 2:16 pm

Please could you explain why, that every time I attempt to burn a DVD using the PLUS 15 version of Realplayer I am confronted with a pop advert trying to get me to upgrade to the latest version 16. I am quite happy with version 15 and do not wish to upgrade at present. Please could you arrange a fix for this problem or advise how Ican get around this very annoying problem as soon as possible, as I desperatly need to burn some DVDs using this function.
I eagerly await your response.
Peter Sutton.
UK.

40 RealPlayer Team July 9, 2013 at 2:39 pm

Hi Peter,

You will need to sign in to access the plus features.

To sign into the RealPlayer, please open up the player and click on ‘RealPlayer Menu’ (located in the upper right corner of the player). Select the ‘Sign In’ option, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

41 John Jensen July 11, 2013 at 9:52 am

Evrytime I try to burn a DVD, your comercial page is comming up, and I am unable to burn the DVD.
Ihave payd for Real Player plus an dReal Player 16. What am I doing wrong??
Regards John

42 RealPlayer Team July 11, 2013 at 11:36 am

Hi John,

You will need to sign in to access the plus features.

To sign into the RealPlayer, please open up the player and click on ‘RealPlayer Menu’ (located in the upper right corner of the player). Select the ‘Sign In’ option, and sign in with your email address and password. After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

43 Mary G Cofer July 19, 2013 at 5:28 pm

Unable to view or burn dvds. Have realplayer plus. Get the following statement

The software that’s used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

In addition, cannot find a contact number to call. the instructions given for technical support do not work.

44 RealPlayer Team July 19, 2013 at 6:31 pm

Hi Mary,

To install these free codecs for your system, please follow the below link:

http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

We have sent an e-mail with the contact information, kindly check your mail.

45 KHALID August 14, 2013 at 4:19 pm

Hi
Thanks a lot for help
I did download sme clips and burn them on DVD just to have a go, but all my attempt result in losing the sound while they are working in the DVD player. Any advice will be blighly appreciated.

Thanks again
Khalid

46 RealPlayer Team August 15, 2013 at 1:13 pm

Please provided us some more information to assist you further,

>Are you able to play those videos in RealPlayer?
>What is the format of the videos?
>From which web site did you download them.

The more specific you are, the better I will be able to assist you.

47 Ron August 21, 2013 at 10:55 am

Does anyone know why realplayer keeps telling me to ”restart realplayer to burn video discs”?

48 RealPlayer Team August 21, 2013 at 1:18 pm

Try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572 (Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer). After that try to burn videos. Let us know if the issue still persists.

49 Suni August 21, 2013 at 1:58 pm

How do you get the video to the video section so when you click on video or music youll have something there? Please help

50 RealPlayer Team August 22, 2013 at 9:18 am

Please provide us some more information to assist you further.

51 Miguel August 28, 2013 at 1:18 pm

i keep trying to burn as many songs as i want on a cd using mp3 format but when it gets for about 20 songs it stops burning, any advise?

52 RealPlayer Team August 28, 2013 at 7:03 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

53 Joseph August 29, 2013 at 5:04 am

Why is it that if I download several videos on my DVD, I find most of the clips to be jerky on playback on my TV?

Appreciate your help. Thanks

54 RealPlayer Team August 29, 2013 at 10:25 am

Please try to reduce the burning speed by following the steps given below and then play:

1. Open RealPlayer
2. Click RealPlayer logo on the top left side corner
3. Select ‘Preferences’
4. Click on ‘CD’ mentioned on the left side
5. Click on ‘CD Burner’.
5. On right side of the screen you would be having an option called Write speed.
6. Reduce the speed to 4x.
7. Try to burn the DVD.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

55 H.J. van den Berg October 2, 2013 at 12:07 pm

Trying to burn a DVD my Real Player shows ” Premium DVD Burning disabled” How can I rectify this?
It also starts preparing for burning but stops after some time and just “hangs”

56 RealPlayer Team October 2, 2013 at 5:43 pm

Please note that you need to sign in on the RealPlayer 16 to burn DVDs.

To sign in on RealPlayer,

>Open RealPlayer.
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Click this to know about how to Burn a DVD in RealPlayer 16: http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-16/en/RealPlayer-help.htm#DVD_Burning.htm

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

57 Susan November 10, 2013 at 6:35 pm

Hi – I am trying to burn videos DVD+R DL; I can burn regular DVDs no problem, and my DVD drive does have the +RD L letters on it….Is there something in RealPlayer where I need to tell it what type of DVD I am burning, so that it will add 240 minutes of video to be transferred instead of only 120 minutes?
Thanks!!

58 RealPlayer Team November 10, 2013 at 10:40 pm

Thanks for your interest in RealPlayer!

RealPlayer Plus is designed to burn a blank, single-layer DVD-R or a DVD-RW disc and not DVD+R DL. At this time, RealPlayer 15 and 16 can burn a file or playlist that is within the limit up to 120 minutes per DVD, up to 60 minutes for AVCHD.

59 Darrell November 14, 2013 at 2:35 pm

Hi,im thinking seriously about purshasing plus 16 but need to know if it’ll work with xp? I do have a computer with wundows 7 though. Will ibe able to record videos from youtube without any problems? As long as it doesnt exceed 120min? When will you start suporting 240 min?
Thanks

60 RealPlayer Team November 15, 2013 at 6:20 am

RealPlayer 16 System Requirements

Hardware*
- CPU: 1.4 GHz or faster
- RAM: 1 GB
- Hard disk: 1.5 GB available free space

Software
- Windows XP with Service Pack 3, Windows Vista, Windows 7 (32- or 64-bit), or Windows 8 (32- or 64-bit) in Desktop Mode
- Adobe Flash Player ActiveX, 11.0 or later
- QuickTime 7.5 or later recommended
- Video Download feature is compatible with these web browsers only:
• Google Chrome current version, and two previous versions
• Microsoft Internet Explorer 8 or later
• Mozilla Firefox current version, and two previous versions

Additional Requirements for RealPlayer PLUS:

DVD Burning
- Compatible DVD writer (internal or external)
- 2 GB of RAM
- 5 GB free disk space while burning (for temporary files), 10 GB for AVCHD
- Blank DVD-R, DVD-RW, DVD+R, or DVD+RW disc

Yes, you can burn DVD’s using RealPlayer if your system meets the above requirements. Using RealPlayer you can only burn video upto 120 minutes. We don’t have any update on this, I will take it as a suggestion and pass it on to our technical team.

61 john November 18, 2013 at 3:03 am

It is a great idea that i could use RealPlayer Plus to burn HD videos to standard DVDs and then play them in my portable dvd player at home.
I tried several times and finaly i got what i want for my kids.
Thanks for your step-by-step directions.
Great post!

62 Carlos November 22, 2013 at 12:24 am

Have real player plus 16. Burning dvd’s easily. Receiving msgs asking to attach disc burner even though system has internal burner. please help.

63 RealPlayer Team November 23, 2013 at 7:29 am

If a RealNetworks application is running with Compatibility Mode settings turned on, it can experience various different errors or unexpected behaviors. On Windows XP, these programs should be used without any Compatibility Mode settings enabled. On Windows Vista, 7 and 8, it is strongly recommended that these applications use the Run As Administrator option. No other Compatibility Mode options should be enabled.

To check these applications for Compatibility Mode settings:

1. Click the Windows Start button in the bottom left of your computer screen.
2. Right-click on the icon for the program or browser.
3. Select Properties.
4. Go to the Compatibility tab.
5. Uncheck any boxes that are checked (VISTA/7/8 USERS: leaving “Run As Administrator” checked is fine).
6. Click Apply.
7. Click OK.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

64 Phillip R Whisenant December 12, 2013 at 9:14 pm

I have burned over 75 Movies and live Concerts from You tube via Real Player. All of a sudden today windows pops up after clicking on burn video and says” Real Player Has Stopped Working. Windows is Trying To Repair” What would cause this all of a sudden? I am being drove crazy by a Real Player technician. He was terrible at his job and did not resolve my issue. I cannot Burn anything to a disc now after his remote tech session on my computer. Before the tech changed the settings I could at least Burn every now and then.
PLEASE HELP ME! I AM A PLUS MEMBER AND IT SAYS PREMIUM DOWNLOAD DISABLED. YOUR TECH SAID IT DID NOT. I HOPE I NEVER SPEEK TO HIM AGAIN. MAD ME SO ANGRY!!

65 RealPlayer Team December 25, 2013 at 9:14 pm

How frustrating! Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

66 stephen December 22, 2013 at 2:00 pm

I have just purchased realplayer v16
after i have signed in i am still prompted to upgrade to same to burn video to dvd.
work offline in unchecked
the burn happens up until the end then ejects dvd rw ??
I am operating windows 8.1/
please help?

67 RealPlayer Team December 25, 2013 at 5:38 pm

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

You can download RealPlayer from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

68 Kevin January 1, 2014 at 3:31 pm

I have a problem similar to Helen (3/3/2013) above – when I click the “Burn” button, I get a notice that .there is no disc in the drive. I tried clicking on the link in your response to Helen, but that page no longer exists.

69 RealPlayer Team January 1, 2014 at 5:58 pm

Sorry you can’t burn videos!

It sounds like you clicked on an article which is expired.

The burn speed should be at or above the speed of your DVD burner (for example, if your DVD burner is 16x, an 8x disc will not work unless you lower your burn speed to 8x or lower). You can use either a DVD-R or a DVD-RW disc; if the DVD-RW has content on it already, you’ll be prompted to erase it as part of the burning process.

You may get an “Insert Blank Disc” or “No Disc Detected” error message if:
- The disc is not in the correct drive
- The disc is not blank
- The disc is not supported (RealPlayer can’t burn to Dual-layer or Blu-Ray discs)

Please read this article for additional instructions: https://realnetworks.zendesk.com/entries/23689906

If the issue still persists, please send an email to help@real.com

70 Kevin January 3, 2014 at 11:57 pm

I tried using a DVD-RW and RealPlayer still insists that there is no disk in the drive. I went out and bought an external DVD drive, but I don’t know how to direct RealPlayer to the USB-connected DVD writer. What steps do I need to take?

71 RealPlayer Team January 5, 2014 at 1:10 am

If you have connected the external DVD drive, that will be added in your RealPlayer. To select the external drive to burn DVD, follow this steps:

1. Open RealPlayer.
2. Click on RealPlayer logo.
3. Select ‘Preferences’ from the drop down menu
4. In the ‘Preferences’ window, under ‘Category’ click on plus mark near to CD.
5. Click on ‘CD Burner’
6. On the right side corner, in the Default Location option, select the drive which you have added.

I hope this information is helpful. If the issue still persists, let us know and you can also send an email to help@real.com

72 jojo April 16, 2014 at 1:38 am

why is it everytime i burn dvd on my computer, it will not play in my dvd player…???

73 RealPlayer Team April 16, 2014 at 4:04 pm

Try lowering the burn speed while burning videos. To do so, follow these steps:

1. Open RealPlayer.
2. Click the RealPlayer logo in the upper left and select Preferences.
3. On the left, you should see CD. Expand this by clicking the + symbol.
4. Click CD Burning.
5. Adjust the Write Speed. Decrease this to the smallest value. Generally, 4X should be fine. You can adjust this to a higher speed once you get it working at a lower speed.

Once done, try burning the videos again and play them in DVD player.

If you have any additional questions, please send an email to help@real.com

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