Move, Watch & Share Your Videos.

Ask RealPlayer: Download This Video in Google's Chrome Browser

by Real Team on August 10, 2012

UPDATED GOOGLE CHROME AND REALPLAYER, DECEMBER 11, 2012:

We have just released a new version of RealPlayer that works with Google Chrome. Please select Check for Updates in the drop-down menu in the RealPlayer app or simply click the orange button in the top right corner of this page to download and install the newest version of RealPlayer. Once the new version is installed, the Download this Video button will appear in the upper right corner of videos online. 

We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.

Q: Why doesn’t “Download This Video” work in Google’s Chrome broswer?

A: Chrome has recently been updated. Among the few changes that were rolled out in the update, Pepper Flash has been implemented to handle Flash video. You can learn more about the decision to implement Pepper Flash in this post from Google’s Chromium blog.

As a result of the update, you may have recently started having problems with RealPlayer’s Download This Video button in the browser such as it  doesn’t appear when viewing videos in Chrome 21, or maybe you can see the button, but nothing happens when you click it, the following steps should resolve the problem. In order to fix the issue, please do the steps in both sections and close and reopen Chrome before trying the download again.

First: Disable Pepper Flash

1. Open a Google Chrome browser window.

2. In the address bar enter chrome://plugins/

3. Click the Details link in the top right corner.

4. The top entry should show three versions of Flash. Click Disable for the first one (you should see the Location listed as 
C:UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60PepperFlashpepflashplayer.dll).

5. Close, restart Chrome, and try downloading a video from your favorite video site.

Second: Update your RealPlayer

Download the latest version of RealPlayer by clicking the orange button on the top right corner of the page. You can also update RealPlayer by following these steps:

1. Open RealPlayer on your computer.

2. Click the RealPlayer logo.

3. Click Check for Update.

4. Check the box next to RealPlayer.

5. Click Install Updates.

 If you don’t see RealPlayer in the available updates, you most likely have the latest version.

If you’re still unable to download videos after following these solutions, please contact Customer Support or leave a comment below.

{ 698 comments… read them below or add one }

1 Govinda August 13, 2012 at 3:10 pm

The First solution works

2 adeler August 14, 2012 at 1:12 pm

!!!!!!!!!!!!!!!!!!!!!!!!-PLEASE HELP-!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i need some help, because i’m unable to download videos on chrome or internet explorer

3 Joni August 14, 2012 at 2:17 pm

Have you tried the steps outlined above?

4 Anastasiya August 15, 2012 at 1:13 pm

I’m trying to download sounds/music not video from bibleonline.ru I used to download from there with no problem but now i can’t. can someone please help.

5 Kelv August 15, 2012 at 2:18 pm

I have followed steps above and able to see “Download this video” now. When click on it, nothing happen. Anyone experience the same?

Thanks

6 RealPlayer August 16, 2012 at 4:39 pm

Try installing the latest version of RealPlayer, that should fix the problem.

7 Rodh August 15, 2012 at 5:33 pm

Tried the above; the pop-up comes up over the top right corner of the video, but clicking it does nothing.

8 CARL August 15, 2012 at 5:48 pm

thank you so much,but by doing the 1st witch is the 1 that worked for me. will it affect anything else im needing?

9 Jacques Thesing August 15, 2012 at 10:09 pm

I have tried all the suggestions but still not working. But maybe my problem is different. In my case looking at preferences/download & recording/webdownload & recording ONLY internet explorer 9 is shown and not Chrome. For some reason Realplayer doesn’t pick up chrome as browser. Tried everything from uninstalling to reinstalling bu to no avail.
Hope there is a solution to this problem. Thanks

10 RealPlayer August 16, 2012 at 4:38 pm

As long as you have at least one browser in the RealPlayer Download & Record Preferences it should work. Give that a try and let us know how it goes.

11 LaWanda August 16, 2012 at 2:44 am

Yes I tried everything it said to do but when I click on download nothing happens. Gruuu! I am so upset that I could scream and throw my laptop. Now what?????

12 RealPlayer August 16, 2012 at 4:36 pm

Try downloading the latest version of RealPlayer and installing it. That should fix the problem.

13 gtrobert August 16, 2012 at 5:03 pm

Done all of that, still nothing. Could it be because I am running windows 7?

14 RealPlayer August 20, 2012 at 10:21 am

You may need to verify your User Account Controls have been verified before trying to install RealPlayer. YOu can get more information about User Account Control in Windows 7 and Vista as well as directions here: https://real.custhelp.com/app/answers/detail/a_id/8840/kw/windows%207/p/9

15 Ars August 17, 2012 at 3:20 am

I tried the 2 solutions i still can’t download video

16 Terry August 17, 2012 at 12:01 pm

Couldn’t get past step 2 in Disable Pepepr Flash. Just get a “page not availble message”

17 RealPlayer August 17, 2012 at 3:28 pm

Have you tried updating the player? That should help.

18 ashish August 18, 2012 at 3:57 am

hey thanks it worked……….

19 siva August 18, 2012 at 1:23 pm

it worked!!
thanks a lot!!!!!

20 Terry August 19, 2012 at 5:26 am

To start with thank you for taking the time to tell us about the pepper flash “Update”. by Chrome its good to know the problem has an outside cause if not a solution at the moment. I downloaded the latest version of Real Player yesterday [basic version as my computer doesn't have a lot of RAM and the area I live in doesn't have a high speed information telephone exchange] but. Real Player still doesn’t automatically offer me the YouTube video download as it did up to a week or so ago. The only symbol on Chrome in the right hand corner is a spanner. Clicking on this and then “Extensions” gives a “Real Player HTML5Video downloader Extension” with a enable or disable option however clicking either still does not result in a “do you want to download this video” window. I like using Chrome and would hate to be forced to use either high RAM requring Internet Explorer or the continually “updating” Firefox. Can I use the Chrome Pepper flash to download videos?

21 RealPlayer August 21, 2012 at 11:11 am

We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

22 ray August 19, 2012 at 10:30 pm

I cannot even find the details link. ha

23 RealPlayer August 21, 2012 at 11:14 am

To find the Details link. Open a Google Chrome browser window. In the address bar, enter chrome://plugins/ and enter. There should be a Details link in the top right corner.

24 alex August 21, 2012 at 3:10 pm

it works!!!!! thx a lot!!

25 Ron N August 22, 2012 at 6:02 am

Thanks for this. The 1st solution worked for me.

26 Anonymous August 23, 2012 at 8:38 pm

Thanks for solution to plugin realplayer on chrome,it realy works.

27 Camilo August 26, 2012 at 7:02 pm

I’ve already tried many other things… And this FIRST solution WORKED amazingly! So simple! Thanks.

28 Ravi August 27, 2012 at 1:59 am

Works like a charm. Thanks a lot for the help.

29 SteveG August 27, 2012 at 1:39 pm

I also couldn’t get this to work even after disabling the pepflash plugin and re-installing RealPlayer.

I finally uninstalled RealPlayer and installed RealDownloader in it’s place. Downloading from Chrome now works for me.

30 RealPlayer August 27, 2012 at 3:46 pm

Glad it’s working for you now.

31 moti komfort August 28, 2012 at 6:21 am

hi

with chrome and win7 pro 64bit i can’t download any kind of video.

i have made the plugin disable.

it works with ex9

any advise?

thnx

moti

32 RealPlayer September 6, 2012 at 9:19 am

We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

33 john August 30, 2012 at 4:27 am

thank you very much
works excellent

34 shibinambat August 31, 2012 at 9:37 pm

I am unable to download any songs from realplayer.The dialogue box “download this video” is does not appearing in particular songs which i am wish to download.
Pls help me;
Shibinambat

35 mon September 1, 2012 at 3:16 pm

Ahh great thanks!! I was getting scared that I might have to switch browsers at one point.
Worked like a charm

36 windcaster September 2, 2012 at 6:48 am

1st solution works.
Solved my problem perfectly.
Great! Thanks.

37 shoos September 3, 2012 at 1:56 pm

Followed instructions. Even removed and reinstalled Realplayer. Still no “Download This Video” button. It does work in Firefox.

38 RealPlayer September 6, 2012 at 9:13 am

We’ll be able to provide more detailed help with the Google Chrome browser at customer support, which you can find here: https://real.custhelp.com/app/contact

39 Tommy September 5, 2012 at 8:38 pm

i did the pepper flash thing and did the update and when i click the download button on a video it dosent work r there any extra tips?

40 RealPlayer September 6, 2012 at 9:15 am

If you’ve already downloaded and installed the latest version of RealPlayer and it’s not working we can provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

41 joe smith September 10, 2012 at 3:35 pm

help! i did both of those steps and it still doesn’t download the movies i want.

42 RealPlayer September 11, 2012 at 11:40 am

We’ll be able to provide more detailed help through customer support, which you can find here: https://real.custhelp.com/app/contact

43 Shaggy September 11, 2012 at 11:37 am

Yipee!! It worked!
Thanks Real! (WIsh Chrome would stop poking around with things that are working perfectly fine!!)

44 RealPlayer September 11, 2012 at 11:39 am

Glad we could help!

45 Jose Pineda September 12, 2012 at 9:21 pm

in my old laptop i could use realplayer just fine, but it wont let me download on this one. I can’t download the newest version of RealPlayer either because i have no money to buy the upgrade.
what should i do?

46 RealPlayer September 13, 2012 at 4:11 pm

ReaPlayer is free to download. You should be able to download and install the latest version of RealPlayer by clicking the orange button in the top right corner of this page. If that doesn’t work let us know what browser you’re using.

47 nhogjiro September 15, 2012 at 7:55 am

i still cant download please help

48 RealPlayer September 16, 2012 at 10:52 am

We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.

49 Tyler September 15, 2012 at 11:28 am

I tried the first method, but it still didnt work. It says its out of process.

50 RealPlayer September 16, 2012 at 10:53 am

Try downloading and installing the latest version of RealPlayer. Let us know if that works.

51 Afi September 18, 2012 at 12:59 am

THANKS… The first one works

52 Works OK September 18, 2012 at 4:25 pm

First method worked, after i downloaded the plug ins suggested in the RealPlayer check for updates list.

53 Anonymous September 19, 2012 at 5:22 am

I tried the above steps.. I am getting the Download Think Video Link.. But after clicking it.. After the video downloads for sometime.. Its stops abruptly saying “Unable to Download Video”

54 RealPlayer September 19, 2012 at 5:59 pm

We’re going to need more details about your setup. Please contact customer support, which you can find here: https://real.custhelp.com/app/contact

55 B de Graaf September 20, 2012 at 1:19 pm

It works,Thank you

56 wajd September 24, 2012 at 6:52 am

okay this is working awesomely but i still like the pepper flash so is there any chance for an upgrade in which pepper will work?

57 RealPlayer October 5, 2012 at 12:01 pm

We’ll keep you posted.

58 Kevin September 26, 2012 at 10:16 am

Tried the above steps but stll no change. Realplayer Downloader works fine with IE and Firefox, but not in Chrome or Opera.

59 Michael September 27, 2012 at 4:48 am

I was able to use Realplayer download until yesterday, today is no more working.

When I checked in the chrome plug ins, I have only one version of flash
Shockwave Flash 11.3 r31
C:UsersXpsAppDataLocalGoogleChromeApplication22.0.1229.79PepperFlashpepflashplayer.dll
and the folder 
C:UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60 is no more existing on my disk

What should I do?

60 RealPlayer October 3, 2012 at 3:04 pm

We are aware of the issue with Google Chrome and currently working on a global fix soon. In the mean time try downloading videos using Internet Explorer/Mozilla Firefox. thanks for your support and patience.

61 Anonymous September 27, 2012 at 7:42 am

First one worked! Thanks……….

62 Sindhu September 28, 2012 at 12:19 am

I tried but there weren’t three versions of adobe flash player..just one..when i clicked disable, none of the videos can be played as it states to install a latest flash player..when i reverse the step, the videos can be played but the download the video icon doesn’t pop up…can any1 pls help me wit this issue?

63 RealPlayer December 13, 2012 at 3:25 pm

The latest version of RealPlayer fixes the problems you’re encountering. You can download a new version of RealPlayer and install it or simply check for updates in the RealPlayer app.

64 Anonymous September 29, 2012 at 10:28 am

after the latest chrome update, the flash plug in is no longer separated into three versions. Everything is rolled into one enable/disable button. disabling pepper flash disables all flash function.

65 Jayson Frawley September 30, 2012 at 8:58 am

Performed the above steps awhile back and the problem was fixed. The problem has returned and now in the plugins page pepflash is the only option as the other 2 are not even listed anymore. Did Google change Chrome again?

66 RealPlayer October 3, 2012 at 3:02 pm

Try updating your version of RealPlayer.

67 Jayson Frawley September 30, 2012 at 9:51 am

Pepflash is now the only player available in plugins. What do we do now?

68 RealPlayer October 3, 2012 at 5:48 pm

Please try disabling Pepper-Flash by following the steps given in the link: https://real.custhelp.com/app/answers/detail/a_id/10000 and also try using Mozilla Firefox /Internet Explorer. If that doesn’t work, let us know so that we can help further.

69 Spider Jesus October 1, 2012 at 10:54 pm

Someone make it work in chrome 22 already! it’s been out long enough, someone damn well better be figuring it out.

70 RealPlayer October 5, 2012 at 12:00 pm

We totally understand your frustration. Chrome just did another update. Stay tuned for an update on this post. In the meantime, you can still use RealPlayer with other browsers.

71 jessica October 2, 2012 at 11:37 pm

The First solution works

72 Andréane October 3, 2012 at 7:24 pm

Hi,
I tried doing step one but videos werent playing on my computer anymore as it was saying I didn’t have Flash’s latest version anymore . Does anybody have any other solution for me?

73 RealPlayer November 6, 2012 at 12:19 pm

Unfortunately, RealPlayer isn’t currently working with the latest version of Google Chrome. Please try using RealPlayer with Firefox or Internet Explorerer.

74 reagan fernandes October 5, 2012 at 5:56 am

i have installed real player but i m not able to download songs , i have already tried with updates still the problem is same

75 RealPlayer October 15, 2012 at 11:31 am

Please send an email to help@real.com along with a brief description of what happens when you try to download songs.

76 Anonymous October 5, 2012 at 6:21 am

hi i still cannot solve aproblem

77 RealPlayer October 12, 2012 at 8:37 am

Try using RealPlayer with Internet Explorer or Firefox.

78 Hh October 5, 2012 at 8:36 am

Hey there. I had updated the real player but somehow when my downloading is in progress, suddenly the real player stopped and I dont evet get to download the video. And another case, the video had finished downloaded but I cannot played the video. This is happening to me yesterday. Before this, it was okay. Help me!

79 RealPlayer October 9, 2012 at 10:23 am

Assuming that you are using Google Chrome version 22 to download the videos, Google Chrome version 22 does not currently support our Download This Video feature. Try downloading the videos using a different browser like Mozilla Firefox/Internet Explorer.

80 Hiba October 6, 2012 at 2:41 pm

Thanks! :) It worked just perfectly! :-)

81 Anonymous October 9, 2012 at 2:22 am

unable to see the download option. followed all the steps.

82 RealPlayer October 9, 2012 at 10:08 am

Try uninstalling and reinstalling the software again.

83 confused October 10, 2012 at 5:54 pm

is there a reason my comment before this wasn’t posted? does it need to be approved or something? it should tell you.

84 RealPlayer October 10, 2012 at 5:57 pm

What was your comment? We’ll look into it and post it.

85 confused October 10, 2012 at 6:00 pm

it’s about a paragraph i keep trying to write. but it does nothing? can i only post one sentence? i see other people explaining there whole problem

86 RealPlayer October 10, 2012 at 6:16 pm

Thanks for your comment we are looking into the issue. In the meantime, we want to help remedy the situation. We can provide more detailed help via our customer support. Please send an email to help@real.com along with a brief description of the flash problem you’re encountering.

87 confused October 10, 2012 at 6:05 pm

is there an email i can send an email too? or a customer service phone number? cause i can’t post my comment here and i am getting frustrated. ill try again: like i said, which didn’t seem to be posted sorry. i only have the one flashplayer, the pepperflash one. i used to have all three just like it says but it dissapeared or something i’m not sure? i used to have this same issue about every couple months and i would follow option 1 to fix it. but now theres only that one flashplayer, if i disable it, i cannot view any videos as it says i do not have a player installed, then asks me to install adobe which should already be automatically installed on chrome?? i am confused and getting to the point of frustration, i really like realplayer it’s an amazing program i use alot and it would be a shame if i can’t use it anymore. and there are no updates on realplayer for me either.

88 RealPlayer October 10, 2012 at 6:18 pm

Yes, please contact customer support by sending an email to help@real.com they will be able to give you more detailed help specific to your setup.

89 Susan October 10, 2012 at 8:34 pm

The instructions provided above restored my download button. Once I disabled the pepper flash, everything worked fine. Thank you.

90 Nasri October 11, 2012 at 6:53 am

The first option worked well. Thank you very much
Rgrds,
Nasri

91 Rani October 12, 2012 at 2:32 am

First option worked for the first time with google chrome. but later shows error message “Flash player upgrade required”. Please help to solve this issue.

92 RealPlayer October 12, 2012 at 8:35 am

Unfortunately, the latest release of Chrome 22 does not currently support our Download This Video feature. At this time, the only solution is to use Internet Explorer or Firefox for downloading videos with RealPlayer.

93 সৌরভ Saurav October 13, 2012 at 11:24 am

These steps perfectly solve the problem.
Just do it right and you will be back with the working “Download this Video” button !

94 danielle October 14, 2012 at 4:08 pm

It worked! Thank you. but I want to know what happens when I disable pepperflash?

95 jay October 14, 2012 at 6:38 pm

Mine cant download from chrome even firefox . ALso I tried to update and it shoed that cant reach server…WHAT should I do now? And I have the latest version of real player since I re-downloaded again from Real…

96 Joni Blecher October 15, 2012 at 11:28 am

RealPlayer currently isn’t working with the latest version of Chrome. Please send an email to help@real.com along with a brief description of the problem you’re encountering with Firefox.

97 jay October 14, 2012 at 6:39 pm

Also my chrome dont have the pepflashplayer on chrome as list above, I only have 2 version, and since chrome shown that I have the latest chrome..what is happening…

98 Joni Blecher October 15, 2012 at 11:29 am

Please send an email to help@real.com along with a brief description of the flash problem you’re encountering.

99 Sara Samara October 16, 2012 at 3:41 am

I tried the first option, but after disabling the flash I couldn’t not see the video in the first place !! It gives an error that adobe flash is required to play the video. and even with that, i couldn’t see the download the video button !

100 RealPlayer October 30, 2012 at 11:52 am

Unfortunately, RealPlayer isn’t currently working with the latest update of Google Chrome. Try using Internet Explorer or Firefox.

101 kurdi October 16, 2012 at 1:34 pm

great great great

102 Manoj Mathew Gabriel October 17, 2012 at 6:24 pm

Hi All.

I tried a different step and it worked for me.

OS: Windows XP SP3

1. Open chrome://plugins/ in the browser
2. Disable all the Flash extensions listed.
3. Disable Shockwave Extenstions
4. Disable any other downloader extension you have.
5. Close Chrome and open it
6. Open Youtube and try to play a video
7. It gives an error ” Flash Player is required to play this”
8. Click on the option to download flashplayer from the youtube window.
9. Install FlashPlayer.
10. Try youtube again.
11. It worked for me without a restart of Chrome. Try restarting Chrome.

103 Shreda October 19, 2012 at 5:19 am

I have try all solutions and none have helped. I have downloaded realplayer and the download and recording does not work. I have also open explore and it did not work on there. Please help. I cant download videos.

104 RealPlayer October 19, 2012 at 5:08 pm

Unfortunately, RealPlayer is not currently working in the latest version of Google Chrome. Try using Internet Explorer or Firefox.

105 Anonymous October 19, 2012 at 11:46 am

I have tried that but I cannot still download video.

106 RealPlayer October 23, 2012 at 1:04 pm

Have you tried downloading a video in Internet Explorer or Firefox?

107 Eric Daley October 20, 2012 at 11:22 am

I’m encountering the same problem. Only difference is RealPlayer used to work on Chrome until recently. It does work on Explorer but I really don’t like using that browser as it is a big hassle. Then when I disable pepper flash, I get no video at all. What gives?

108 RealPlayer October 23, 2012 at 1:03 pm

Chrome 22 (released on Sept. 26, 2012) does not currently support our Download This Video feature. At this time, the only solution is to use Internet Explorer or Firefox for downloading videos with RealPlayer.

109 bob October 20, 2012 at 12:02 pm

Cannot download any Mp4 videos, have tried updating, uninstalling and installing real player. It will generally download flash player videos ok,

110 RealPlayer October 23, 2012 at 1:01 pm

Try using Internet Explorer or Firefox.

111 Yolanda October 20, 2012 at 8:14 pm

i need help to download movies online

112 RealPlayer October 23, 2012 at 1:00 pm

What is the problem you’re having?

113 readytogiveup October 21, 2012 at 10:54 pm

I have some downloaded vids already on my computer; I can’t seem to play any of them on real player. What’s the secret? They’re showing up in my “Now Playing” list but the vids won’t play at all. No error messages…

114 RealPlayer October 23, 2012 at 1:00 pm

Do you know the video format of those videos? If you just provide the extension after the video that will be enough.

115 Steve Jonas October 22, 2012 at 1:56 pm

I performed steps one and two and still could not download…updated the Adobe Flash Player…works fine now.

116 philip October 23, 2012 at 2:21 am

Some You Tube videos download instantlty but are then not convertable to any format. Can someone please help me
Thanks in anticipation
Philip

117 RealPlayer October 30, 2012 at 11:51 am

Sorry for the trouble Philip. Please try to uninstall and reinstall RealPlayer by following the steps given in the link: http://real.custhelp.com/app/answers/detail/a_id/8721.

118 Bluesviking October 23, 2012 at 6:58 am

Hello .. I’ve been real player + user / fan for several years now .. and am quite happy with it, but a couple of things annoy me, Number 1 I have not burned my own favorit cd .. with songs I have from cd collection min .. I get the message that I do not have the legal rights??

Why does the ONLY real player? there is no problem with Win media player etc..

Number 2. I’m pretty tired of that real player stock 2-3-4 copies of the same movie / song when I move a song in my library .. realplayer save it again ..

Is there a way and prevent real player and do it .. or a program that removes duplicates?

Regards BluesViking from Norway

119 Fizii October 23, 2012 at 12:33 pm

Thank u sooooooo much it worked..

120 MissC October 26, 2012 at 11:39 am

It worked! Thank you so much!

121 Anonymous October 26, 2012 at 11:13 pm

MANOJ, THANK YOU!!!!
People,

Follow THESE steps

Hi All.

I tried a different step and it worked for me.

OS: Windows XP SP3

1. Open chrome://plugins/ in the browser
2. Disable all the Flash extensions listed.
3. Disable Shockwave Extenstions
4. Disable any other downloader extension you have.
5. Close Chrome and open it
6. Open Youtube and try to play a video
7. It gives an error ” Flash Player is required to play this”
8. Click on the option to download flashplayer from the youtube window.
9. Install FlashPlayer.
10. Try youtube again.
11. It worked for me without a restart of Chrome. Try restarting Chrome.

122 Mr s October 26, 2012 at 11:17 pm

Step 1 worked for me, Thanks Real Team

123 Anonymous October 27, 2012 at 3:12 am

THANK YOU ! XXX

124 abdul October 28, 2012 at 5:53 am

i m using google chrome.i also have real player sp.when i open youtube and right click on the video ,there is no option for downlaod via real player ….what should i do?????

in internet explorer 8….the option is present but when i click ‘download this video to real player’ it says that this clip could not be downloaded from this site…….please tell me what should I do!!!!!!

125 RealPlayer November 1, 2012 at 10:16 am

Please send an email to help@real.com along with a brief description of what happens when using RealPlayer with Internet Explorer 8.

126 Louise October 29, 2012 at 7:16 pm

ever since that update….i cannot play videos on google chrome without them buffering/loading the whole time…i followed them two steps, disabled pepper flash and updated my real player (got the download video buttong back) but it is saying that RealPlayer(tm)ChromeBackgroundExtension Plug-in (32-bit) is out of date and i cant find any way to update it..need help…real annoying at this stage.

127 RealPlayer October 30, 2012 at 11:47 am

Unfortunately, RealPlayer currently isn’t working with the latest update of Google Chrome. Try using RealPlayer with Firefox or Internet Explorer.

128 ronna October 30, 2012 at 9:00 am

the first step worked for me, thank u so much :)

129 Les November 1, 2012 at 9:05 am

After reinstalling Windows, I cannot get Real Player to work properly. When it starts up I get the error message “Internet Explorer cannot open the Internet site http://www.aol.co.uk/?src=real&ncid=realplayer. Operation aborted.” Although Real Player is still there, it removes the Internet page it downloads on start-up and will not access the Internet afterwards.

I cannot get any help on the Web site because they do not give suport for the free version. Disabling the flash as mentioned above prevents video clips from working at all. I do have the latest version of Real Player and as far as I can see Real Player is included in the add-ons list to give it permission to operate when clicking on Tools/ Manage add ons in Internet Explorer. It will not give the option to download video clips in Chrome. So I can’t get it to work either in Chrome or Explorer.

130 RealPlayer November 1, 2012 at 10:14 am

Unfortunately, RealPlayer isn’t currently working with the latest version of Chrome. However, it should be working with Internet Explorer. Please send an email to help@real.com along with a description of the problems you’re having using RealPlayer with Internet Explorer so that we can better assist you.

131 Louise November 1, 2012 at 10:18 pm

tried, it dosent work with Internet Explorer or Firefox either…..everything is working fine apart from playing videos

132 RealPlayer November 6, 2012 at 12:17 pm

We’ll be able to provide more detailed help for this issue through customer support, please contact us by visiting: https://real.custhelp.com/app/contact

133 Karan November 5, 2012 at 4:05 am

The first one worked man, It’s simple and great

134 Maget300 November 8, 2012 at 2:06 am

thank you so much this was extreamly helpful (sorry i cant spell) it also helped if i read what yall had put up. Thanks again so much!

135 jenani November 11, 2012 at 4:51 am

i dont know why but i have tried everything and nothing is working, it is really frustrating.

136 RealPlayer January 7, 2013 at 10:51 am

Try downloading the latest version of RealPlayer. That should help.

137 azay basnet November 11, 2012 at 8:39 pm

happy, it worked…….

138 Dhruv Sethi November 11, 2012 at 9:44 pm

it is NOT working, I’m using chrome version 23 and i”m unable to download videos
Also, help to download videos from youtube.

139 RealPlayer November 18, 2012 at 2:33 pm

Unfortunately, RealPlayer isn’t currently working with the latest version of Google Chrome. Please try using RealPlayer with Firefox or Internet Explorerer.

140 Anthony Simpson November 13, 2012 at 4:20 pm

I first had problems when I upgraded from Windows 7 to Windows 8 two weeks ago. I tried your first method and can now successfully download via Chrome, so thanks for that, but……
I cannot download directly from the Real Player itself – the download box/icon doesn’t appear at all. This is very odd, because in the past when IE or Chrome gave me problems I would type in URL in RealPlayer and download videos from there. Any suggestions as I really want the Real Playere to work properly in case I have further issues with Chrome and IE?

141 RealPlayer December 17, 2012 at 2:30 pm

Try downloading the latest version of RealPlayer. It works great with Windows 8.

142 Alekha November 15, 2012 at 4:51 am

i’m unable to download videos on chrome or internet explorer

143 RealPlayer November 18, 2012 at 2:29 pm

It should work in Internet Explorer. Try enabling the plug-in. It may have been disabled in an update.

144 jadhavforjesus November 15, 2012 at 9:09 am

i have tried all above but still its not working

145 RealPlayer December 17, 2012 at 2:29 pm

Try downloading the latest version of RealPlayer or updating you’re existing version. That should fix the problem.

146 Shawn November 15, 2012 at 11:42 am

Here is how to make it work with newer versions of Chrome. Chrome comes with a version of flash bundled in – it used to come with two versions bundled (an older one plus the newer Pepper). They finally removed to the older from the bundling, but like any browser, Chrome will still support a plug in installed externally.

Close Chrome. Then using Internet Explorer, go to Adobe and download the flash installer. Run that to install Adobe, then open Chrome, and follow the steps above to disable Pepper. You may need to repeat this once you get updates from Chrome too.

147 Bram November 16, 2012 at 5:53 am

The first option had been working fine until this week. Now I the button doesn’t appear at all, even though pepper flash is disabled.

148 RealPlayer November 18, 2012 at 2:26 pm

If you upgraded to the latest version of Chrome that could be the problem. Unfortunately, at this time RealPlayer doesn’t work with the latest version of Chrome.

149 Whites November 19, 2012 at 9:29 am

well, i tried the first option, and the “Download this video” button appeared again, i even could download the video, but when i try to play it, a pop-up shows and says

AutoUpdate
RealPLayer needs to download new software to play this clip

and when i click the Ok button to download the update it says

There’s no software update available that admits this content

150 RealPlayer December 13, 2012 at 3:33 pm

We’ve recently updated RealPlayer. Check for updates in the RealPlayer app and install them. Then you should be able to download videos using RealPlayer.

151 Freddy November 20, 2012 at 12:00 am

What can i do if i have windows 8? I have already made everything and doesnt give a ……… please help!!!

152 RealPlayer December 13, 2012 at 3:23 pm

We’ve just released a new version of RealPlayer that works with web browsers in Windows 8. Check for updates in RealPlayer and install them. You should see the Download This Video button in videos.

153 vital November 20, 2012 at 10:20 am

real player download option not working with chrome Version 23.0.1271.64 even after disabling pepper flash & updating real player, when i opened plugins on pepper flash is available ?

154 RealPlayer December 13, 2012 at 3:20 pm

We just released a new version of RealPlayer that fixes the problem you’re encountering. Please check for updates in RealPlayer and install them. It should work after you install the updates.

155 Anonymous November 21, 2012 at 3:09 pm

Anything i try doesn’t work.

156 RealPlayer December 13, 2012 at 3:19 pm

We just released a new version of RealPlayer. Check for updates and install them. It should work then.

157 Lyana November 22, 2012 at 6:17 pm

I installed Real Player 1.5 and followed the outlined steps so the download button appeared but now I can’t watch most of the YouTube videos. Help please?

158 RealPlayer December 13, 2012 at 3:21 pm

Try downloading and installing RealPlayer again. We just released an update that fixes the problem.

159 mohdsalih November 24, 2012 at 4:33 am

upgrade real player by clicking the icon on top left corner of real player.
disabled pepper flash stiil can’t download

160 RealPlayer December 13, 2012 at 3:24 pm

The latest version of RealPlayer fixes the problem you’re encountering. Try checking for updates and install them. You’ll be able to download videos online.

161 DANIEL November 24, 2012 at 6:48 am

why does the ordinary real player does not work in google chrome windows 8? what can i do?

162 RealPlayer December 11, 2012 at 5:04 pm

Try downloading RealPlayer again, today. The new version fixes the issue.

163 twinkle November 25, 2012 at 9:11 am

Hey , I have been using realplayer downloader since long.
off late it is when i try to download anything from chrome or any other browser the downloder just stuck in the taskbar. It still downloads the contents though. Its just that I can’t maximize it.
I have latest version of realplayer and downloader . Is it something to do with realplyer of any other windows setting perhaps ?

164 RealPlayer December 13, 2012 at 3:11 pm

We just released a new version of RealPlayer, download it and you should have no problem using it with videos playing in Chrome.

165 Tom M November 25, 2012 at 9:43 am

Solution did not work for me.
I found and disabled “C:Documents and SettingsTom.TOSHIBA-TOMLocal SettingsApplication DataGoogleChromeApplication23.0.1271.64PepperFlashpepflashplayer.dll” then restarted Chrome. RealPlayer is current version. No download possible. Why not?


C:UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60PepperFlashpepflashplayer.dll

166 RealPlayer December 11, 2012 at 5:04 pm

Please download the latest version of RealPlayer and the issue has been resolved with the latest release of RealPlayer.

167 Levi November 25, 2012 at 12:00 pm

When I disable the peperflash, video’s refuse to play, therefore I can’t download… It’s a bit of a loophole…

168 RealPlayer December 4, 2012 at 9:44 pm

We need to know more about the version of Chrome you’re using. Please contact us through customer support, which you can find here: https://real.custhelp.com/app/contact, for more assistance.

169 pyi pyi November 26, 2012 at 8:16 am

the first solution works!

170 paige November 27, 2012 at 5:31 pm

This worked! Thanks so much for posting this! :)

171 Chuck November 29, 2012 at 9:23 pm

Having issues with windows 8 and the newest version IE. I am not able to download any video’s tried all of the suggestions still does not work.

172 RealPlayer December 4, 2012 at 9:42 pm

Sorry to hear that. RealPlayer is working with Firefox in Windows 8.

173 Bishop November 30, 2012 at 7:51 pm

I found this out by mistake this morning. If you right click on the video (say, Youtube) and from menu that appears, select “Pop Out”. The video will now display in a pop out window. You can now put your mouse over the video and then the familiar Realplayer “Download Video” tab will display on the video. I’ve tried this on my HTPC, my netbook and my work computer.

174 Elderon December 1, 2012 at 9:52 am

On chrome 23, I too did not notice the download button, though I know how to fix it… I knew about the plugins stuff a while back ago, but thanks for the nice step by step and reminder. However there is another option if one wishes to do so that I didn’t see mentioned. I apologize if it was and I skimmed over it.

In chrome, just right click and do copy video URL.
Then Open up the Realplayer program and go to File-New->New Web Browser.
That opens whatever browser Realplayer has built in. Then just past the copied url into the new browser and the download button is just there and working.

Or it was for me… on chrome. Only thing is that it’s a tad slow downloading, which could be just a “basic/free” version thing. It seems to download in Real-time to the video you watch. I may upgrade after playing around with it a bit more. Just installed it less than an hour ago.

hope that helps!

175 Anonymous December 1, 2012 at 11:21 pm

its working guys…………superb

176 asif December 2, 2012 at 12:59 pm

GREAT IT WORKS

177 Judy Eddy December 2, 2012 at 3:48 pm

I can’t get my real player to work I uninstalled google chrome thinking that may be the issue but still doesn’t work I do love the real player compared to Qtimes or my window media player As a matter of fact I haven’t used the media player since I installed Real years ago Please advise I am lost Should I uninstall real and re install Don’t know what to do In the mean while I am using Qtime since my media player has gotten lost somewhere no longer shows up since I downloaded real Thanks in advance for any info I have been getting lost of issue with google chrome not responding and acting up so got rid of it but didn’t fix this

178 RealPlayer December 4, 2012 at 9:40 pm

We need to know more about how RealPlayer isn’t working for you to help. We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

179 Judy Eddy December 2, 2012 at 3:49 pm

I clicked on the Updates and nothing happens tooo

180 RealPlayer December 11, 2012 at 5:02 pm

Try updating your version of RealPlayer, today. We just released an update that should remedy this. If there are no updates, simply click on the orange button in the top right corner of this page and download and install the latest version.

181 JudyEddy December 2, 2012 at 4:26 pm

Just wanted to let you know I got it working again don’t know if you had anything to do with it but it now works Love the real player Silly question Is it possible the new real player records from web sites I watch eagle nest and would love to use it if it does any response will be appreciated I guess I should research it thanks once again

182 Jeremy Green December 2, 2012 at 11:57 pm

It worked great in Windows 8. Thank you very much…

183 Desteny December 3, 2012 at 6:57 pm

I went to the link where you posted to try and turn it off and I got a blank page. I just downloaded realplayer just before I had to do this so I know it is up to date. I went in and went through the settings and made sure everything was okay. When I went to try and download a video from youtube using Google Chrome it doesnt work nor for Internet Explorer. Please help

184 RealPlayer December 4, 2012 at 9:38 pm

Do you know what version of IE you’re using? In the meantime, try using Firefox.

185 Arindam Mazumdar December 3, 2012 at 8:10 pm

The first one worked. Thanks

186 Mahi naaz December 3, 2012 at 11:37 pm

i formatted my pc but am not able to download google chrome .. can any1 help me out plzzz

187 RealPlayer December 4, 2012 at 9:36 pm

Unfortunately, RealPlayer isn’t currently working with the latest version of Chrome. Try using it with Firefox.

188 alex peters December 8, 2012 at 3:50 am

i’ve tried both, but none of them works!

189 francis December 9, 2012 at 10:37 am

the 1st step already solved the problem for me.thanks!!!

190 Bob December 9, 2012 at 8:51 pm

I am using a Mac with OS X (10.8.2)
This is the pepper flash I disabled: /Applications/Google Chrome.app/Contents/Versions/23.0.1271.95/Google Chrome Framework.framework/Internet Plug-Ins/PepperFlash/PepperFlashPlayer.plugin
This did not work.
I went to my Real Player and tried downloading the newest version and it says I have the newest version.
Still no downloading of videos.
Help please

191 RealPlayer December 13, 2012 at 3:30 pm

We’ll need a little more information to help with this problem. Please contact customer support at: https://real.custhelp.com/app/contact and let them know about the issue you’re experiencing with the Mac version of RealPlayer.

192 THE DON DREL December 10, 2012 at 12:52 am

I been trying to conquer this issue for weeks… reinstalled chrome and realplayer several times and removed the pepperflash dll. Nothing worked

Today I tried this. Its realplayer downloader and not just realplayer… IT WORKED !!!!

Here’s the link..http://director.real.com/realdownloader

Stop by http://www.facebook.com/thedondrel and show me some love if it works for you as well.

I love helping others.

193 Raju Bhargava December 12, 2012 at 1:02 am

I recently updated my RealPlayer (basic) so as to enable “download this video” in my Google Chrome & Mozilla browsers. The needful was done but now, while getting into preferences for changing the download path, I do not find “download & recording” option. Only Recording option is visible.

Pl suggest if it is a bug or something else..

194 RealPlayer December 13, 2012 at 3:28 pm

We’re going to need a little bit more information to find the right solution for you. Please contact customer support at: https://real.custhelp.com/app/contact and let them know the problem you’re encountering.

195 Cyndi Fink December 13, 2012 at 5:34 pm

I just upgraded to RealPlayer 16 Plus. Very nice. It was working just fine in Chrome and then it stopped. The little “download this video” even disappeared. Why? I have no idea.

Pepper Flash is disabled. It is now and it was when it worked. I have rebooted my machine. Nothing.

This plugin is enabled in Chrome. Does it affect it? See below.
I am at a loss. Why does this happen? I have realdownloader.exe installed or at least it tells me that I do when I try to install it again.

Very nice new interface. Was working, not working now.
Please help.
Cyndi

RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
Name: RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit)
Description: RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
Version: 1.3.0.208
Location: C:ProgramDataRealNetworksRealDownloaderBrowserPluginsMozillaPluginsnprndlchromebrowserrecordext.dll
Type: NPAPI
Disable
MIME types:
MIME type Description File extensions
application/x-rn-downloaderchromebgext-plugin RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
.rde
Disable Always allowed
NVIDIA 3D (2 files) – Version: 7.17.13.0697

196 RealPlayer December 17, 2012 at 2:28 pm

Please contact customer support at: https://real.custhelp.com/app/contact. They will be able to help remedy the issue you’re encountering.

197 Phil December 14, 2012 at 3:58 am

I recvently updated the free basic vesion of Realplayer but can no longer download videos via Inernet exporere or Google Chrome. I get the download button but and it downloads something (but not the video). When I try to play the dowmload the error message below appears. I wouild like ro be able to reinstall my previous version of Realplayer thugh can’t remember what that was. Can you advise?

” No suitable decoder module:
VLC does not support the audio or video format “undf”. Unfortunately there is no way for you to fix this. “

198 RealPlayer December 19, 2012 at 5:08 pm

If you updated RealPlayer before December 11, 2012 try updating the software. If you installed RealPlayer after December 11th, contact customer support at: https://real.custhelp.com/app/contact They will be able to help.

199 mohammad nor sultan December 15, 2012 at 1:16 am

i accidentally delete the extension “realplayer” in the google

200 RealPlayer December 17, 2012 at 2:25 pm

No problem. Just download and re-install RealPlayer and that should re-install the extension.

201 Kristine Marie Dela Cruz December 16, 2012 at 11:47 pm

Please Help me, I did download update then I view not find preferences then not find donwload& recording. i don’t know. how to find? there’s my laptop this real player v.16

202 RealPlayer December 17, 2012 at 2:22 pm

What version of Windows are you using?

203 TH December 18, 2012 at 7:02 pm

I have tried both the first and second step and the “download this video” button still does not appear. It used to be there until I updated my realplayer to v16. What happened? Please help. I even unistalled and reinstalled realplayer.

204 RealPlayer December 19, 2012 at 5:05 pm

We’ll need to know more about your setup. Please contact customer support at https://real.custhelp.com/app/contact – they should be able to help.

205 ashwathi December 20, 2012 at 8:26 am

thank you so much….it wrkd….i dont know what i did…:P but it works..thnxxx

206 nurul December 21, 2012 at 11:40 am

The Realplayer that i had in my laptop prompted me to download and update it into a new one. And so i did, but when i wanted to download a flash player video in a non youtube website, i was not able to. And “The Download This Video” did not even appear when i hover over the video after playing it! But when i go to the Youtube website, the Download This Video appeared and i could download the videos. i hope you understand what am i trying to get across. Thank you!

HELP ME!

207 RealPlayer December 24, 2012 at 11:58 am

Are you having issues downloading videos from sites other than YouTube?

208 Monties December 25, 2012 at 2:02 pm

I CAN’T SEE MY VIDEOS I DOWNLOADED FROM YOUTUBE ON MY REALPLAYER.I CAN HEAR THEM BUT THERE IS NO VIDEO AND THE REALPLAYER FREEZES ALONG WITH NO VIDEO! I’VE BEEN GOING BACK AND FORTH UNINSTALLING REINSTALLING……BUT THIS PROBLEM IS STILL HERE FORM LAST WEDNESDAY TO TODAY.TO SAY I NEED HELP IS A UNDERSTATEMENT! H-E-L-P!!!!!!!!!!

209 RealPlayer December 26, 2012 at 12:06 pm

We’ll need to know a bit more about your setup. Please contact customer support at https://real.custhelp.com/app/contact

210 Me December 26, 2012 at 1:18 am

Every time I click on the download button it always says “ReferenceError:”console” is underfined”

Well something along the lines of that anyways. Can you please fix whatever is wrong back to the way it used to be instead of the pop up thing because it is too confusing to learn how to do that all over again.

Maybe it is just me, but the way i do it is click on the “download” box at the bottom of the youtube clip.

PLEASE HELP!!!

211 RealPlayer December 26, 2012 at 12:05 pm

Have you tried clicking on the Download this Video button in the top right corner of the video screen?

212 lexi December 26, 2012 at 4:49 am

please help me,
I’ve downloaded the movies and they don’t play all the way through.
they stop after 15 minutes or so
how can I fix this?

213 RealPlayer December 26, 2012 at 12:04 pm

Have you downloaded the complete movie?

214 Mandy December 28, 2012 at 11:03 pm

Thanks very much! My Real Player Download works fine now in my Chrome browser after I followed your instruction :)

215 john douglas December 29, 2012 at 5:26 pm

I’m not particularly computer nerdy, so always liked realplayer for it’s ease of use. It seems that every time there’s an update I have to spend hours trying to get the download button to re-appear. I use chrome, and in the past I’ve always eventually managed it, but this time (December 2012) I’m beaten. I’ve completely re-installed realplayer to make sure I’ve got the newest version, I’ve disabled pepper flash etc. Still nothing. Why do you keep changing it? If it ain’t broke why try to fix it ? Can someone tell me what’s wrong ? I’m getting to the point where I’m thinking ‘why bother?’ There are plenty of other downloaders out there. Using realplayer now seems to be some sort of trial, as if they don’t want people to use it !

216 Real Team January 28, 2013 at 11:15 pm

Hi John, I’m glad that you’ve enjoyed using RealPlayer and am sorry for any recent confusion. Pepper Flash is not compatible with RealPlayer 15; however, it is with the most current version – RealPlayer 16.

If you have RealPlayer 15, disable Pepper Flash
If you have RealPlayer 16, ensure that Pepper Flash is enabled

Click here for more information: : http://real-csr.custhelp.com/app/answers/detail/a_id/10000

You can also try the following:

3) Update Flash by downloading the latest version: http://get.adobe.com/flashplayer/

4) Try another browser (IE, FireFox)
If none of the above help, send an email to help@real.com, so that we can help further.

Good Luck!

217 Ganesh December 30, 2012 at 1:52 pm

I am using Google Chrome Version 23.0.1271.97 m. Also I am using RealPlayer 16.0.0.282 (latest).

When I try to download video, Realdownloader crashes saying that “RealPlayer stopped working”…etc. I am unable to downlaod any video. I tried switching off (disable) C:UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60PepperFlashpepflashplayer.dll).

Note: I have 23.0.1271.97PepperFlashpepflashplayer.dll

Any suggestions /help?
Also in Firefox too the Realdownloader is not working. Please help

218 RealPlayer January 7, 2013 at 10:49 am

Customer support should be able to help you with this. Please contact them directly at: https://real.custhelp.com/app/contact

219 peter December 31, 2012 at 6:20 pm

i have download some music but i can play if when i wan to play i have this on my screen install flash for internet explorer what do i do

220 RealPlayer January 4, 2013 at 2:42 pm

Did you download music files or music videos?

221 Louella January 3, 2013 at 6:38 am

I tried both the steps mentioned above, but the tab is not being shown yet. Actually the extension of the downloader is not shown in the extensions list of Google Chrome, plus I recently upgraded to the Real Player version 16. Awaiting your reply.

222 RealPlayer January 4, 2013 at 2:38 pm

Please contact customer support at: https://real.custhelp.com/app/contact They will be able to show you how find the extension that you’re looking for.

223 daniel January 4, 2013 at 4:36 am

when i download a video from the site i use to watch anime it worked fine but on the ninth episode it only downloades video and no audio and i dont kno why after episode 9 it just wont download audio help plz?

224 RealPlayer January 4, 2013 at 2:36 pm

We’ll need more information about your setup. Please contact customer support at: https://real.custhelp.com/app/contact

225 Al January 6, 2013 at 11:52 pm

Open real player, open, file, open new, for new browser enter http://www.youtube.com or any other location your video is located & download this video will work. This is a work around until Real comes up with a fix.

226 ABDUL laskar January 7, 2013 at 1:26 am

hi……….

i m using google chrome.i also have real player sp.when i open youtube and right click on the video ,there is no option for downlaod via real player ….what should i do?????

in internet explorer 8….the option is present but when i click ‘download this video to real player’ it says that this clip could not be downloaded from this site…….please tell me what should I do!!!!!!

227 Real Team January 28, 2013 at 11:20 pm

Hi, a complete uninstall and clean install of RealPlayer can typically resolves several types of issues. To do this, follow ALL the instructions in the below link, to include deleting all the RealPlayer folders. Click here for instructions: https://real.custhelp.com/app/answers/detail/a_id/8721.

Next, ensure that the RealPlayer plug-in is enabled in your web browser. Follow these steps: https://real.custhelp.com/app/answers/detail/a_id/8883.

If you are using Google Chrome and have RealPlayer 15, try disabling Pepper Flash. However if you have RealPlayer 16, you’ll need to enable Pepper flash. Click here for more information: https://real.custhelp.com/app/answers/detail/a_id/10000.

If that doesn’t help, send an email to help@real.com so that we can help further.

228 Natali January 7, 2013 at 11:13 pm

I was only able to download 6 videos from youtube and then when i downloaded itunes to transfer the videos onto my itunes library it stopped working. I have the latest version of chrome, internet explore, and real player. I have tried everything. I even installed real player like 4 times! The “download video” icon still pops on both internet explorer and chrome but nothing happens when i click it. Please help!!!

229 Real Team January 28, 2013 at 11:22 pm

Please send an email to help@real.com and provide a detailed explanation of everything you’ve tried to that point, and we will help further.

230 Chary January 8, 2013 at 2:39 am

I tried First solution it worked just for one video

If I try to go for another video it did not worked.

Then I tried the second method. it worked for just one video too.

I would like to share with you finally that, I tried the 2 solutions i still can’t download videos repeatedly.

Kindly help.

231 Real Team January 28, 2013 at 11:21 pm

Hi Chary, ensure that the RealPlayer plug-in is enabled in your web browser. To do so, follow the instructions in this link: https://real.custhelp.com/app/answers/detail/a_id/8883

For more information, click here: https://real.custhelp.com/app/answers/detail/a_id/9801

If that still doesn’t resolve the issue, please send an email to help@real.com and provide a detailed explanation of everything you’ve tried to that point, and we will help further.

Thanks for hanging in there!

232 Natali January 8, 2013 at 10:06 am

ok so now it pops up on the realplayer download but it just doesn’t download. What do i do?

233 Real Team January 27, 2013 at 3:10 pm

Hi Natali, you may feel that you’ve already taken these steps but it’s important that the uninstall and reinstall is complete and clean. To ensure that, follow each step in the link below, and also delete the RealPlayer folders. This will resolve many issues: https://real.custhelp.com/app/answers/detail/a_id/8721

After installing RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. To do so, follow these instructions:
https://real.custhelp.com/app/answers/detail/a_id/8883

If that doesn’t help, send an email to help@real.com so that we can help further. Thanks for hanging in there!

234 D. C. January 9, 2013 at 4:39 am

Just downloaded the latest version of Real Player. My system is OS-Windows 7 and I use mostly Firefox as my browser. After the download, the first thing I did was to make sure the download this button was enabled. I opened Real Player wet to the options list and was going to click on the Download and Recording option but it wasn’t there. What gives. This is an upgrade?!? More like a downgrade. I immediately uninstalled Real Player and installed an older version. What is the purpose of an upgrade that is a lesser version of the one I had?

235 Real Team January 27, 2013 at 3:29 pm

Sorry for any confusion. You can change the downloader preferences by following these steps:

Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.

2. Select Preferences.

If that doesn’t help, please email us at help@real.com so that we can help further.

236 Bob January 13, 2013 at 7:20 am

Can’t get Realplayer to work on my Toshiba laptop at all. Will not work on Firefox or Chrome. I have the pepper flash disabled. Can’t get the Realdownloader to pop up or record any videos. Just started doing this a few days ago. All is working fine on my Dell desktop. Any suggestions?

Thanks…..Bob

237 Real Team January 27, 2013 at 6:40 pm

Hi Bob, performing a complete uninstall and clean reinstall of RealPlayer can resolve many issues. To do that, follow the ALL the instructions at the below link. That includes deleting all the RealPlayer folders, which is sometimes missed. Go here for complete instructions: https://real.custhelp.com/app/answers/detail/a_id/8721.

Next, after you reinstall RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. Following these instructions: https://real.custhelp.com/app/answers/detail/a_id/8883.

If you are using RealPlayer 15 you need to disable the Pepper Flash plug-in Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000. However, if you are using RealPlayer 16, the issue has been fixed and you’ll want to ensure the plug-in is enabled in Chrome.

If that doesn’t work, send an email to help@real.com so that we can help further.

238 Achyutha RN January 13, 2013 at 8:24 am

I accidentally deleted the plug in ‘Download this video’ from extension in google chrome, how do I reinstall it again?

239 RealPlayer January 14, 2013 at 10:56 am

Download the latest version of RealPlayer and re-install. That should do it.

240 YBakr January 13, 2013 at 1:45 pm

I followed all of the instructions above and the button still doesn’t show up! what do I do?

241 Real Team January 27, 2013 at 6:41 pm

Hi YBakr, sorry if there’s been any confusion. When you uninstall and re-install RealPlayer, it’s important that the process is done completely, sometimes steps are missed. If you haven’t already, please complete uninstall and clean reinstall of RealPlayer by following ALL the instructions at the link below. That includes deleting the RealPlayer folders. Follow these instructions: https://real.custhelp.com/app/answers/detail/a_id/8721. Going through this entire process can resolve many issues.

After re-installing RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. To do so, follow the instructions at this link: https://real.custhelp.com/app/answers/detail/a_id/8883.

If that doesn’t work, send an email to help@real.com so that we can help further.

242 Torch January 14, 2013 at 9:13 pm

well, I may owe an appology. In my defense however, I tried everything suggested. btw I’m using ie 9 and not google chrome, just regular google. Real Player used to contain the listed items in prefernces that said Downloading and Recording. The versions I have downloaded tonight do not. I did, after uninstalling Real Player for what I thought was the last time ever, discover your company has now separated the two services into a Real Player and Real Downloader and something else I am too tired to explore tonight. So, appologies for the Greed comment. Be sure you not that this case may be similar to some of your other customer issues. The options in Real Player no longer offer Downloading and Recording. Might want to let folks know when you break apart a long time software package we have come to love. Cheers.

243 Real Team January 27, 2013 at 6:47 pm

Hi Torch, thanks for the feedback and sorry for any confusion due to the change. I can understand being frustrated.  In case you haven’t figured it out yet, you can change the downloader preferences by following these steps:

Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.

2. Select Preferences.

If that doesn’t help, email us at help@real.com so that we can help further.

Thanks for hanging in there!

244 Laura Bordas January 14, 2013 at 11:25 pm

I am really getting tired of having to trouble shoot why realdownloader constantly crashes and will not display the download button! Come on now it has been months since this crap started. It was working just fine and tonight in the middle of an important download it has crashed and will not come back up. I am going to uninstall and reinstall it ONCE AGAIN , this making at least 9 times in the last 3 months. As of now I am hunting for a better more reliable program and will be taking many of my friends with me. The uniqueness and ease of this program could have made this an a-1 top rated most sold program but I will be damned if I will pay for something that constantly has issues. Do your techs not notice the amount of negative feed back you are getting in at least the last year? What is so hard about collaborating with the networks that support your program so everyone updates wont cause problems IF that is the reason. What a tremendous disappointment.

245 Real Team January 27, 2013 at 6:48 pm

Hi Laura, I can see that you are understandably frustrated. We are aware of the issue and our technicians are currently working on a fix. Many times, a complete uninstall and clean reinstall of RealPlayer can resolve the issue.

To do this, follow ALL the steps at this link: https://real.custhelp.com/app/answers/detail/a_id/8721. Be sure that you also follow the step (mentioned in the link) to delete the RealPlayer folders. Sometimes this gets missed.

After you re-install RealPlayer, make sure the RealPlayer plug-in is enabled in your web browser. Follow the instructions here: https://real.custhelp.com/app/answers/detail/a_id/8883.

If that doesn’t work, send an email to help@real.com so that we can help you further.

246 Frustrated January 16, 2013 at 5:49 am

How do you stop the pop up download this clip icon? It is becoming really annoying cause it pops up while I play facebook games.

247 Real Team January 27, 2013 at 7:00 pm

It’s simple! You can turn off “Download This Video” option by following these steps:

Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.

2. Select Preferences.

3. Select “Don’t Show” (downloads are accessible again with a right click).

If that doesn’t help, send us an email at help@real.com so that we can help further.

248 ian January 18, 2013 at 7:34 pm

i have checked for updates in realplayer. where it says, ‘check box next to realplayer’, it does not show that option, just audio updates. i have realplayer basic version on windows7. i use googlechrome

249 Real Team January 28, 2013 at 10:58 am

Hi Ian, I’m not sure I completely understand your question, but let me try and help. When you have RealPlayer open, go to the upper left hand corner. Click the down arrow next to the logo. You will see an option “Check for Update”. Click that option. After you begin the process, if there are updates, you will be presented with a check box for all elements that have changed from the version you have installed. Check all boxes and select “Install”. If RealPlayer is not listed as one of the options then you already have the latest options.

If that doesn’t answer you question, please send me an email at help@real.com with more information about what you are experiencing and perhaps attach a screen shot so I can better help you.

250 BrndnG January 20, 2013 at 4:33 am

it has been a long time since i have been able to use the downloader and i am sadly getting frustrated with it, i just installed IE9 and Firefox. while already having Chrome. i had all the correct plugins/extensions enabled and disabled. the “Download this video” option appears all the time when i see a video, but if i try to download it, the downloader opens and then freezes and eventually crashing. EVERY single time. i do not know how to fix this and can’t find any help anywhere on the internet. i am about to give up on realplayer, please help me support.

251 Real Team January 28, 2013 at 9:09 am

I understand your frustration. Sorry for the trouble, we are aware of the issue and our technicians are working on a global fix. However try uninstalling and reinstalling RealPlayer by following ALL of the steps given in the link: https://real.custhelp.com/app/answers/detail/a_id/8721.

Please let us know your progress, and if you have additional questions, email us at help@real.com.

252 Elizabeth January 22, 2013 at 10:06 pm

I have recently re-installed Realplayer and it does not have the pop up. I had uninstalled it before because of the same reason. Why does this keep happening? I did everything that you guys at Realplayer have suggested and nothing has worked. It worked before what happened?

253 Real Team January 28, 2013 at 9:00 am

I am sorry to hear that you are unable to get the ‘Download this Video’ option.

Hi Elizabeth,
This could happen if the RealPlayer Plug-in for ‘Download this Video’ option is disabled in your browser.

To enable it follow the steps given in: http://real.custhelp.com/app/answers/detail/a_id/8883

If you have additional questions, please email us at help@real.com with more details of what you are encountering.

254 skysix January 26, 2013 at 4:18 pm

I cannot even install Realplayer after the initial download. It asks if I want to allow the installation, then nothing. Can anyone help?

255 Real Team January 28, 2013 at 9:13 am

Hi Skysix,
Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mentioned in this link to do a clean uninstall.

If you have additional questions, please email us at help@real.com with details of what you are encountering.

256 Angel January 26, 2013 at 10:29 pm

IAll doesnt work

257 Real Team January 27, 2013 at 8:11 pm

We can provide more detailed help via our customer support. Please send an email to help@real.com along with a brief description of the problem you’re encountering.

258 Bill January 28, 2013 at 1:26 pm

Windows 7, and IE9 32 bit update version 9.0.12; RealDownloader appears to start (the “download box appears above video, I click it and the Downloader window opens) but then after a few seconds I get an error “Real Downloader has stopped working. Windows is looking etc….” It used to work fine up until a few weeks ago.

I’ve uninstalled Real Player and re-installed 3 or 4 times now, including removing all the plugin libraries before re-installing. Everything looks ok, but the Downloader just doesn’t work any more. I’m using MSE security – all up-to-date. I also have two machines configured the similarly – it works on the other machine – the differnece is that I installed Chrome on this machine. Uninstalling Chrome doesn’t seem to fix the problem tho’.

Any help appreciated. Thanks.

259 Real Team January 28, 2013 at 3:56 pm

Hi Bill,

Sorry to hear that your RealDownloader is not working properly. Let me help you with this.

Please try the steps given below:

1. To check the ‘Compatibility Mode’:

–> Right-click on the RealPlayer icon.
–> Select Properties.
–> On the top, click on ‘Compatibility tab.’
–> Uncheck any boxes that are checked and leave ‘Run as Administrator’ as checked is fine).
–> Click Apply.
–> Click OK

2. Try to do a clean uninstall and reinstall the RealPlayer by following the given link:
https://real.custhelp.com/app/answers/detail/a_id/8721 (Make sure that you have deleted the folder as mentioned in the link).

If you have additional questions, please email us at help@real.com.

260 Ellie February 1, 2013 at 5:18 am

I have disabled pepperflash and made Real player work on Chrome, but have updated Real and now there is no browser mentioned in the download preferences and it does not work. The record option does not work in Chrome. I need to paste the url into ie and then the thing works but I used chrome all the time. Any ideas?

261 Real Team February 3, 2013 at 8:05 pm

With RealPlayer 16, try to enable the pepper flash in order to get the ‘Download this video’ button.

Please follow the steps given in the link:

https://real.custhelp.com/app/answers/detail/a_id/10000

If you have additional questions, please email us directly at help@real.com with details of what you are experiencing.

262 Robert February 1, 2013 at 10:19 pm

Running Windows 7 with Chrome Version 24.0.1312.57m and I get the Download button at top of videos, and when I click it, the download starts (can see RealDownloader running in the task bar) and if I mouse over the RealDownloader icon in the task bar it shows a preview of the downloader window that shows the video is downloading, and in fact if I look at the download folder, the video is being downloaded there. The problem is there is no downloader window running on the desktop that one can use to manage the downloads in real time. If I click on the taskbar preview for that app window, nothing happens. Anyone else have this problem?

263 Real Team February 3, 2013 at 8:10 pm

Hi Robert, I understand that you are unable to see the RealDownloader window on the desktop.

Please be informed that we do have an reported issue and many of our customers are facing the same issue. Our technicians are working on it. Once the issue is resolved you will get an email from RealPlayer.com

However please try this work around:

1. Right click on the desktop & choose ‘Screen Resolution’ (Choose Display Properties if it is XP)
2. This would show the number of monitors available for display (Below is my set up)
3. Lower the screen resolution.
4. Tried to download the video and then right click on Task Manager and click on RealDownloader and resize it.
5. Then try to change the screen resolution to high and try to download the video.
6. Restart the computer & attempt to download a video

If you have additional questions, please email help@real.com with details of what you are experiencing.

264 Roger February 2, 2013 at 8:48 am

Hey, Real Team. I’m having issues with being able to download. The first “solution” you gave was not a solution at all, it has not helped in the slightest. I am able to see the button; however, it does not work. It does not load the downloader, nor does it actually download anything. It was working up until the 30th of January, 4 days ago. Now, it does not.

I did a complete uninstall and reinstall of RealPlayer, and have even tried downloading videos in RealPlayer’s Web Videos player, it still does not work.

If you guys would not mind giving me a solution of some sorts, that would be nice.

265 Real Team February 3, 2013 at 8:07 pm

Hi Roger,

You can try running the RealDownloader in administrator mode.

1. Click on Start
2. Select All Programs
3. Click on RealNetworks
4. Right Click on RealDownloader
5. Select Properties.
6. Click Compatibility tab on the top
7. Check Run As Administrator
8. Click Apply and OK.

If the issue still persists, please send an email to help@real.com. So that we can help you further.

266 Saurav February 3, 2013 at 3:07 am

Hey the first option works till i close the window .restarting the window again makes the option again enable .please suggest

267 Real Team February 4, 2013 at 1:03 pm

Hello Saurav,

Thank you for contacting RealPlayer Customer Support.

I understand that you are requesting assistance with an issue; however, the exact nature of the problem you are having is not clear to me.

I can help you with your inquiry, but I need more information regarding your issue. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may be experiencing. The more specific you are, the better I will be able to assist you.

Please let us know if you have additional questions, email us at help@real.com.

268 Billy Atom February 3, 2013 at 2:57 pm

I used to listen to Old Time Radio shows from the website: http://www.otr.net but lately kept getting an error message and the files wouldn’t play. I uninstalled realpalyer and reinstalled it now my error is “Can’t Open file 1.ram” I can’t figure out what to do. Can you help?

269 Real Team February 4, 2013 at 12:54 pm

Hi Billy,

Thank you for contacting RealPlayer Customer Support.

I understand that you are unable to play online radio on RealPlayer.

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If the issue persists, please contact the Radio website administrator for more information.

270 Imu February 3, 2013 at 5:54 pm

I used to see downloading window once i click on “Download this video” But since almost 2-3 months now cannot see the downloading window It records it on the bottom of desktop i see it downloading How can i make it downloading window appear again on my screen ??? thanks I use window 7

271 Real Team February 4, 2013 at 12:52 pm

Hi Imu, I understand that RealDownloader appears minimized in the Windows taskbar and is not responsive. We have a reported issue with several customers experiencing the same issue which you are facing. Our support team is aware of this and working on high priority to resolve it asap. However, I don’t have an exact ETA in this regard. Once it is fixed, you will be notified by our support team.

However please try this work around:

1. Right click on the desktop & choose ‘Screen Resolution’ (Choose Display Properties if it is XP)
2. This would show the number of monitors available for display (Below is my set up)
3. Lower the screen resolution.
4. Tried to download the video and then right click on Task Manager and click on RealDownloader and resize it.
5. Then try to change the screen resolution to high and try to download the video.
6. Restart the computer & attempt to download a video

If you have additional questions, email us at help@real.com.

272 Joseph February 4, 2013 at 12:39 am

Ref- 24861163012000896807471

Hello, I have been paying $6.95 a month for some years now on my credit card- i have no idea what this is for and i never use it.

Please explain what this is for & how i stop it and can arrange a refund.

Thank you, Joseph May

273 Real Team February 4, 2013 at 12:55 pm

Hi Joseph, Thank you for contacting SuperPass Customer Support.

I understand that you would like to know about some unauthorized charges on your credit or debit card from SuperPass. I am sorry to hear about this, and would be happy to assist you with this matter.

I was able to locate the Unlimited Movies account under the email address “josephmay2@bigpond.com.” My records show that the Unlimited Movies account was started on 06-20-2011, and was last billed 01/21/2013.

Do you remember signing up for a free trial for this Unlimited Movies subscription? Have you made any online purchases that signed you up for a Unlimited Movies subscription? Has anyone in the household or any friends or family members signed up for this subscription?

If you feel that you or any one you know did not subscribe to this account please contact us back so we can look into this matter for you. We also stongly advice you to contact your financial institution to report the unauthorized activity.

Please contact us directly.

Call us at 1-866-757-8421
Monday – Friday: 6:00am – 6:00pm PT
Weekends: 7:30am-5:00pm PT

274 Kevin Greene February 8, 2013 at 7:04 am

I have lots of Youtube videos ( flash videos) downloaded and stored in Realplayer. I can no longer play them as a red circle with a diagonal line inside it appears against each one of them. I recently upgraded to Realplayer 16. Is this the reason? My system is Windows XP with IE8. Can you help me, please?

275 Alane Jewel February 10, 2013 at 7:14 pm

Hi Kevin,

When you play or import files into RealPlayer, it creates a list of those files in your Library. This list remains the same until you import or play more clips. If you move, rename, or delete any clips, they’ll still appear in the list, but RealPlayer will display a red X symbol in front of the name of each clip it cannot find.

Try the steps provided given below to resolve this issue:

1) Delete the clip references from RealPlayer:

2) Import them by following:

https://real.custhelp.com/app/answers/detail/a_id/8702.

If you have additional questions, please email us at help@real.com.

276 Alane Jewel February 12, 2013 at 8:36 am

Hi Ted, I understand you would like to know more about the charges.

On checking in your account information, I can see that you have purchased RealPlayer15 under the e-mail address “tedster1969@sbcglobal.net.”

When you originally purchased RealPlayer Plus, you purchased version 15, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We are now offering RealPlayer Plus version 16. This is a new product with new features. You can continue to use your current version without charge. If you want the latest version with the additional features, it requires a purchase.

In case if you have updated to RealPlayer v16 and lost plus feature, you can very well rollback to previous version by using the download link below.

http://cache-download.real.com/free/support/win/15/RealPlayer.exe

Please uninstall the current version before redownloading the older version; sign in after downloading and launching the older version.

If you have additional questions, email us at help@real.com.

277 Jerman February 13, 2013 at 8:51 am

Just wanna ask a question, why when i am downloading a movie, it will stop halfway and saying that unable to download. When I click on the retry button it will continue. But after sometimes, the ‘unable to download’ word will appear again and again. And sometimes I click retry it will start from the beginning. This happens quite frequent. Can someone help me with my problem? Thanks.

278 Real Team February 13, 2013 at 2:49 pm

Hi Jerman,

Please be informed that you can download all unprotected online streaming videos using RealPlayer. However, we respect copyright protection hence if the video is protected with copyrights then RealPlayer cannot download it.

If the videos you are trying to download are not protected, try to delete the cookies and Temp files from the Browser by following the steps given in this link:

https://real.custhelp.com/app/answers/detail/a_id/8743

If you have additional questions, email us at help@real.com.

279 Joe February 13, 2013 at 6:34 pm

I have tried disabling Pepper Flash, and disable it, close the browser, reopen, still no download button. And usually when I re-check it, Pepper Flash is still Enabled; it’s as if when I make the change it doesn’t save it. I have tried re-downloading Real Player v16 – and I am a paying customer, I’m not using the free verson – though I wish I were from the results I’m getting. It doesn’t appear to work in Opera either. I uninstalled Firefox – turns out I had a virus – “Program Files (x86)BabylonToolbarBabylonToolbar1.5.3.17Babyl onToolbarApp.dll a variant of Win32/Toolbar.Babylon application” – fixed that by running ESET online scanner, quarrentine, delete. Still doesn’t work.
Any thoughts?

280 Real Team February 15, 2013 at 8:43 am

Hello Joe,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer Make sure the RealPlayer Plugin is enabled in your web browser by following this link: https://real.custhelp.com/app/answers/detail/a_id/8883.

If you are installing the latest version of RealPlayer (RealPlayer v16) you don’t need to disable the Pepper Flash in Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

281 mario February 15, 2013 at 11:56 am

Hi Team,

I use the basic real player. I have tried all the above, I have also uninstalled real player and have downloaded again from your website. Even though it shows real player 16 on your website, when I downloaded it, the file version states- 4.6.017 is it the latest 16th version?

After I installed it, the problem is still not solved. On google chrome the download icon is not appearing. And it crashes when I open youtube. I checked chrome://plugins/ and it shows below are Enabled:

RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In

RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In

RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In

RealDownloader Plugin – Version: 1.3.0.208.

Why does it shows Version: 1.3.0.208? Can you advise and give an appropriate solution.

Thanks,

282 Real Team February 17, 2013 at 1:25 pm

Hello Mario,

Performing a clean uninstall and reinstall of RealPlayer can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721

Make sure you delete the RealPlayer folders as mention in the link before reinstalling RealPlayer.

After installing RealPlayer 16 you don’t need to disable the Pepper Flash plug in in Google Chrome.

If that doesn’t help, send an email to help@real.com to assist you further.

283 Matt February 15, 2013 at 9:55 pm

Hey guys. I figured out how to fix the Realdownloader button, at least for me. If the button doesn’t do anything, go into the task manager, go into processes and look for recordingmanager.exe. Then end that process. After that you should be able to download videos again.

284 Leah February 16, 2013 at 8:32 pm

I use Google Chrome. Just re-downloaded realplayer and real player downloader and converter after not having used it in awhile. It worked great the first day for downloading videos from Youtube. Several hours later, though, the download button appeared in the upper right corner of the video, but when I click on it, nothing happens. I disabled pepper flash and downloaded recommended flash players updates, but it still doesn’t work. Help!

285 Real Team February 17, 2013 at 9:59 pm

Hi Leah,

To resolve this issue, please try to change the download location from the RealDownloader window by following the steps given in this link:

https://real.custhelp.com/app/answers/detail/a_id/8931

After that please try to download videos and check whether you are able to see the RealDownloader window.

If the issue still persists, please send an e-mail directly to help@real.com.

286 Cam February 18, 2013 at 4:09 am

The tab for the download will not show up anymore. I have the latest updates installed and I’ve tried disabling pepper flash. Still no good. Is there any other advice that might work?

287 Real Team February 19, 2013 at 10:36 am

Hello Cam,

To resolve this issue, please follow the steps given in this link:

https://real.custhelp.com/app/answers/detail/a_id/10000

If the issue still persists, please send an e-mail to help@real.com.

288 Anonymous February 23, 2013 at 3:36 am

I am unable to download any songs from realplayer.The dialogue box “download this video” is does not appearing in video songs.
Pls help me;

289 Real Team February 23, 2013 at 10:43 am

Hello,

Please make sure the RealPlayer plug-in is enabled in your web browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883.

if you are using RealPlayer 15 you need to disable Pepper Flash plug-in Google Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000.

Please be informed that this issue has been fixed in RealPlayer 16, if you are using RealPlayer 16 make sure the Pepper Flash plug-in is enabled in Google Chrome.

If this doesn’t work, send an email to help@real.com so that we can help further.

290 Abhay singh February 23, 2013 at 3:41 am

I am unable to download any songs from realplayer.The dialogue box “download this video” is not appearing in any video song that i want to download from youtube or other websites.
I have tried the two options also but nothing happen.
what should i do now???
help me!

291 Real Team February 23, 2013 at 10:44 am

Hi,

Please make sure the RealPlayer plug-in is enabled in your web browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883.

if you are using RealPlayer 15 you need to disable Pepper Flash plug-in Google Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000.

Please be informed that this issue has been fixed in RealPlayer 16, if you are using RealPlayer 16 make sure the Pepper Flash plug-in is enabled in Google Chrome.

If this doesn’t work, send an email to help@real.com so that we can help further.

292 ronald February 24, 2013 at 11:51 pm

i follow the step 1 to install download this video but still not display while viewing youtube videos

293 Real Team February 25, 2013 at 9:19 am

Hi Ronald,

If you are using RealPlayer 16, please follow the steps below to enable RealPlayer Plug-in on Google Chrome,

1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions.’
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome.

If you are using RealPlayer 15, please disable the pepper flash in Google Chrome by following this link: https://real.custhelp.com/app/answers/detail/a_id/10000

294 Lutfi Al Zein February 25, 2013 at 7:34 am

The download this video does not appear with chrome, but it does with IExplorer. I already reinstalled realplayer several times, as well as Chrome, but the problem is still not solved. I followed your directions and opened the page Chrome://plugins/.then details, and I did not see the pepper flash player on the to of the list. However, at the bottom of the list just the third item before the last,I found Pepperflash… and a long name. I disabled it . No result came out from all my efforts. Please help me to fix this issue. Thanks and regards.

295 Real Team February 25, 2013 at 9:18 am

Hi Lutfi Al Zein,

If you are using RealPlayer 16, please follow the steps below to enable RealPlayer Plug-in on Google Chrome,

1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions.’
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome.

If you are using RealPlayer 15, please disable the pepper flash in Google Chrome by following this link: https://real.custhelp.com/app/answers/detail/a_id/10000

296 Ken Snyder February 25, 2013 at 11:06 pm

I just uninstalled and reinstalled realplayer and its still not working.
I have already disabled pepper flash.
Using Google Chrome 25.
Real Player 16.0
It works fine with IE 10

297 Real Team February 26, 2013 at 3:59 pm

Hello Kenneth,

Thank you for contacting RealPlayer Customer Support.

I understand that your unable to download video on google chrome.

Our technical team is aware of this issue and currently working on it, however as a workaround please try this step.

1. Open Google Chrome
2. Click on Tools –> Settings
3. Select ‘Extensions’
4. Check RealDownloader 1.3.0
5. Close & Reopen Google Chrome

If that doesn’t work, let us know so that we can help further.

Thank you,

298 gerald February 26, 2013 at 8:02 am

already downloaded real player but still i cannot download any video from youtube. tried internet explorer but no problem of downloading.

299 Real Team February 27, 2013 at 4:28 pm

Sorry for the trouble, Gerald. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.

300 Yvonne To February 26, 2013 at 2:04 pm

I tried both of the suggestions but it still doesn’t work!!

301 Real Team February 27, 2013 at 4:25 pm

Sorry for the trouble. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.

302 Jamaludheen February 26, 2013 at 2:11 pm

I tried all the options listed above to get the “download this video” button on the right hand corner of a site using Googlechrome browser. But, still I am not able to download on Googlechrome browser. This is frustrating. Please let me know, if there is any alternative.

303 Real Team February 27, 2013 at 4:24 pm

Hi Jamaludheen,

Sorry for the trouble. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.

304 Rebecca March 2, 2013 at 7:46 pm

I followed all the steps above and my realplayer still won’t come up on fb…. HELP!

305 Real Team March 4, 2013 at 3:44 pm

Hi Rebecca,

Make sure the RealPlayer Plugin is enabled in Google Chrome by follwing these steps,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help further.

306 Justice March 3, 2013 at 6:12 pm

This worked for a few months, but for some reason no longer does. I don’t even see the option for the downloader in my realplayer menu any more.

307 Real Team March 4, 2013 at 3:42 pm

Hi Justice,

Make sure the RealPlayer Plugin is enabled in Google Chrome by follwing these steps,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help further.

308 Luca March 4, 2013 at 2:36 am

hi, my computer is new and I have only pepperflash no other flash versions and therefore if I disable it video cannot be played/downloaded. Thanks

309 Real Team March 5, 2013 at 9:36 am

Hello Luca,

Please send an email to help@real.com with a brief description of the issue along with your phone number and convenient time, so that we can help you to resolve this issue at the earliest.

310 Simon Riley March 4, 2013 at 7:38 pm

I have been using chrome for a couple of years, and realplayer for about the same time. It is until recently that the “download this video” has not appeared. I have disabled the Pepper Flash, and am current with RealPlayer update. yet, i cant download videos, mainly from youtube (dont tell them), and I cant find the actual source of problem. please help…

311 Real Team March 6, 2013 at 8:35 am

Hello Simon,

Please try to follow the below steps to get the download this video option:

1. Open Google Chrome
2. Click on Tools –> Settings
3. Select ‘Extensions’
4. Check RealDownloader 1.3.0
5. Close & Reopen Google Chrome

312 Ivonne March 6, 2013 at 1:26 am

i. can’t download videos from real downloader anymore and i don’t know why.My windows was reinstaled so after i’ve install the real downloader after that i couldn’t see any extension on my google chrome.On plugins its enabled the real downloader so i don’t know why the download this video button it’s not showing.Help???

313 Real Team March 6, 2013 at 3:13 pm

Hi Ivonne,

Here is something you can try,
http://real.custhelp.com/app/answers/detail/a_id/10000.

If that does not work try uninstalling and reinstalling RealPlayer by following: https://real.custhelp.com/app/answers/detail/a_id/8721.

If the issue still persists, please email us directly to help@real.com.

314 Kamnaa March 7, 2013 at 8:34 am

My Real Player ™ (win 32) version is 16.0.0.282.
I am able to configure ‘real networks download and record plugins’ in IE.
But, in chrome (version – 25.0.1364.152) I am not able to see real downloader in chrome ‘extensions’. All of my plugins related to Real are also enabled :
> RealNetworks(tm) RealDownloader Chrome Background Ext Plug-In (32-bit) – Ver: 1.3.0.208 (ENABLED)
> RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) – Version: 1.3.0.208 (ENABLED)
> RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.0.208 (ENABLED)
> RealDownloader Plugin – Version: 1.3.0.208 (ENABLED)
> RealPlayer (2 files) – Version: 16.0.0.282
RealPlayer(tm) LiveConnect-Enabled Plug-In (ENABLED)
RealPlayer Download Plugin – Version: 16.0.0.282 (ENABLED)

Please guide me, what am I missing?

315 Real Team March 8, 2013 at 9:34 am

Hello Kamna,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

316 LaiYee March 11, 2013 at 7:03 pm

I tried the disable pepper flash and update the software but I still don’t see the icon to download the video in facebook. I used to see it appearing when I played the video in facebook and I have tried downloading it once. Ever since then, it didnt appear anymore. What am I supposed to do now?

317 RealPlayer Team March 11, 2013 at 8:57 pm

Hi LaiYee, if you are using Google Chrome version 25, try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome. -Jessy

318 Annabelle March 13, 2013 at 8:53 am

I tried to follow above mentioned steps – as suggested to LaiYee, but I still can’t see the ‘download video’ prompt.

319 RealPlayer Team March 13, 2013 at 9:10 am

Hi Annabelle,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance

320 Pringa March 13, 2013 at 2:31 pm

I did first and second solution, and both of them doesnt work for me :/

321 RealPlayer Team March 13, 2013 at 4:46 pm

Hi Pringa,

Try downloading the latest version of RealPlayer and installing it. That should fix the problem.

322 sschmidt65434@aol.com March 13, 2013 at 4:39 pm

Would this work for downloading Google video?

323 RealPlayer Team March 13, 2013 at 5:03 pm

Dear Customer,

RealPlayer can download unprotected online streaming videos. However, we respect copyright so if the video is protected RealPlayer will not download it.

324 Danny March 13, 2013 at 4:50 pm

my realplayer download bar stopped showing above videos then i was told in this forum to disable pepper flash and it started working again but after a while it returned to not working and so i came back to this forum and decided to enable pepper flash and now its working! so weird!

325 DEV March 14, 2013 at 11:14 am

I did first and second solution, but still i am not getting “download video” option. I am using chrome and real player 16.0.1.18(with latest update). Kindly help

326 RealPlayer Team March 14, 2013 at 11:31 am

Hi Dev,

Here is something you can try,

Uninstalling and reinstalling RealPlayer by following: https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall.

If that doesn’t work, send an email to help@real.com so that we can help you further.

327 Codi March 14, 2013 at 12:33 pm

Wait! What if my chrome doesn’t even have Pepperflash? All I have is Adobe Flash Player 11 & this: RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit). I also have three other RealPlayer related plugins. They’re all active; what should I do?

328 RealPlayer Team March 14, 2013 at 12:53 pm

Hi Codi,

Please be informed that Google Chrome has inbuilt Flash Player, so pepper flash plug-in will be available on Google Chrome plug-in menu. Follow the instruction given in the link below to resolve this issue:

https://real.custhelp.com/app/answers/detail/a_id/10000/kw/10000

329 Munifah March 15, 2013 at 3:27 am

my realplayer have been deleted from my extension, how do i reinstall it?

330 RealPlayer Team March 15, 2013 at 8:18 am

Hi Munifah,

Here is something you can try,

Uninstalling and reinstalling RealPlayer by following:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall.

331 Rumi March 17, 2013 at 11:42 pm

Thank you so much, the first solution worked very well for me.
However, is it possible to retain Flash player?
Many webpages require it to be installed to open.
I hope you can help! :)

332 RealPlayer Team March 18, 2013 at 8:02 am

Hi Rumi,

If you are requested to update Flash Player after disabling Pepper Flash in Google Chrome.

Update it by following this link: http://get.adobe.com/flashplayer/

Please be informed that Pepper Flash plug-in is not compatible with RealPlayer 15; however it is with the latest version – RealPlayer 16.

You can download the latest version of RealPlayer from: http://www.real.com

If that doesn’t work, send an email to help@real.com so that we can help you further.

333 Jenn March 22, 2013 at 10:56 am

HELP PLEASE!!! The above steps did not work for me.

334 RealPlayer Team March 22, 2013 at 11:01 am

Hi Jenn,

We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.

335 ozaid March 22, 2013 at 3:37 pm

I tried the above options : it still does not work.

336 RealPlayer Team March 22, 2013 at 5:01 pm

Hi Ozaid,

We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.

337 Amara March 26, 2013 at 8:09 am

I have followed all the steps carefully but this will not work for me. A problem I am having is that Chrome will not add Realplayer to my extensions list. The plugins are there and are all enabled. Realplayer downloader works fine for me on IE in my machine so this looks again like a compatibility issue between Chrome and Realplayer. Any suggestions?

338 RealPlayer Team March 26, 2013 at 2:50 pm

Hi Amara,

If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15
6. Close & Reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

339 Radio Sargam March 26, 2013 at 10:32 am

I followed the instructions, but still cannot download from YouTube. That button doesn’t appear. The instruction # 4 (…. The top entry should show three versions of Flash. Click Disable for the first one (you should see the Location listed as …UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60PepperFlashpepflashplayer.dll).
..
This doesn’t show in my Chrome.
What should I do. I have the latest version of Chrome & RealPlayer.
Please help.

340 RealPlayer Team March 26, 2013 at 3:21 pm

Dear Customer,

If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close & Reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

341 Ajay March 28, 2013 at 6:33 am

I followed all the above mentioned way to download the videos but still not able to download yet.

Please help

342 RealPlayer Team March 28, 2013 at 7:37 am

Hi Ajay,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

343 jonald March 29, 2013 at 10:56 am

Ok guys let me share. I was pissed up when the real player “download video” didn’t appear on the top of any videos in Chrome. But in Internet explorer doesn’t have any problem at all only in Chrome. So I didn’t stop until I found the right solution.

You don’t have to do the steps noted above it wasn’t working on me. Don’t disable any plugins in Chrome especially any flash plug in.

All you have to do is this.

1st step – Open your real player and check for the updates. Go to >> File or click Real player logo, then >> Click references then>> check updates. (Note: I don’t know exactly the lay out of the old version because right after i updated it the lay out had changed.) Just find any ways to update it.

2nd step – After you click the update, the new window appear ( it might ask for administration acess, just accept it) . Now you can see the choices to update. Those are multimedia plug-ins
just click and check the empty box of every choices Examples: 1. ProducerSDK for RealAudio Lossless
2. RealAudio 2.0 Codec Plugin.

Click Install.

3. Step 3- After the installation finish, Go back to chrome browser and you will a new notification plugins. Just click in then enable it. If you can’t see it, just go to Chrome://plugins, from there enable the new real player plugins.

4. Step 4 – Close the Chrome browser, There you are the download video will appear on any videos you will visited. Sometimes if it doesn’t show you have to refresh and refresh the window until the “Download video” appear.

Hope it will work on you guys.

344 CoolGuy April 1, 2013 at 6:25 pm

My Download this video button is not appearing in Google Chrome. I have disabled pepperflash, I have updated realplayer, and have even completely unistalled realplayer from my computer and started over with a clean copy. But I still cannot download videos from any website. How can I start downloading again? I have tried every solution I have seen.

345 RealPlayer Team April 1, 2013 at 7:16 pm

Dear Customer,

If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:

1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close & Reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

346 David Bruskin April 2, 2013 at 9:20 am

Current installations: Google Chrome 26.0.1410.43 m; RealPlayer 16.0.1.18

RealDownloader NEVER SHOWS in maximized view, or any visible view.

When cursor hovers over RealDownloader toolbar icon, ONLY SOMETIMES does the THUMBNAIL of the window show. But it has never maximized from the time I installed it several weeks ago.

Your once reliable RealDownloader has become all but useless. Any suggestions?

347 RealPlayer Team April 2, 2013 at 10:46 am

Hi David,

Please follow the steps below:
1. Open Windows Task Manager
2. Click Applications tab
3. Right click on “Realdownloader” & select “Maximize”
This will open Realdownloader in full screen mode
4. Resize “Realdownloader” by scrolling the mouse to either the Bottom Left or Bottom Right and adjust the size.
5. Close program & reopen

Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked

1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.

348 yvette April 2, 2013 at 4:26 pm

Ok, this is getting frustrating… I’ve followed the above two steps and nothing. The button appeared before I disabled the plugin, but wouldn’t do anything, after I disabled the plugin, the button doesn’t even show now. Please advise!

349 RealPlayer Team April 2, 2013 at 6:46 pm

Hi Yvette,

Please make sure that the RealPlayer Plugin is enabled in your web browser by following this link:

http://real.custhelp.com/app/answers/detail/a_id/8883

If that doesn’t work, send an email to help@real.com so that we can help you further.

350 Sony April 3, 2013 at 4:35 am

I have real player plus 16 and Google chrome 25 some videos can download down loader will appear, some of them not.any solution ?

351 RealPlayer Team April 3, 2013 at 6:41 am

Hi Sony,

Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.

If that doesn’t work, send an email to help@real.com so that we can help you further.

352 Marley April 3, 2013 at 6:45 am

Hi guys,

I currently have installed: Google Chrome Version 26.0.1410.43m & Real Player Version 16. 0.1. 18 & Real downloader version 1.3.1.2
My “download this” tab does not pop up when viewing videos. I have disabled pepperflash as well as enabled realdownloader extension, still no tab. :-( How do i get this tab to reappear?

353 RealPlayer Team April 3, 2013 at 8:00 am

Hi Marley,

Here is something you can try,

A) Uninstalling and reinstalling RealPlayer by following:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall

B) Enable Pepper Flash:
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.

If the issue still persists, please contact us directly through help@real.com

354 Zack April 3, 2013 at 10:43 am

Just updated to real player 16. Tried downloading videos but the option doesn’t appear. I did notice that in chrome it wanted me to allow or deny The real player extension, on accident I X’ed ( closed the dialogue box) it out and now the extension is no longer present in chrome. So far I have uninstalled and reinstalled real player and still no luck. Any suggestions?

355 RealPlayer Team April 3, 2013 at 11:22 am

Hi Zack,

Here is something you can try,

1) Uninstalling and reinstalling RealPlayer by following:

https://real.custhelp.com/app/answers/detail/a_id/8721.

Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall

2) Uninstalling and reinstalling google chrome

3) https://real.custhelp.com/app/answers/detail/a_id/8883.

356 DEBASISH April 3, 2013 at 1:20 pm

I cannot download videos in Google Chrome inspite doing according to your insrtructions . Please help.

357 RealPlayer Team April 3, 2013 at 1:34 pm

Hi Debasish,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

358 Johnson April 3, 2013 at 8:22 pm

When I click the extension it doesn’t work plz help me

359 RealPlayer Team April 3, 2013 at 9:15 pm

Hi Johnson,

let us know what exactly happens when you are trying to use RealPlayer, so that we can help you better.

360 chahira April 5, 2013 at 7:49 am

I can see the botton but nothing happens when I click it and I have so far tried all what was mentioned bellow still it does not work,what to do??

361 RealPlayer Team April 5, 2013 at 9:41 am

Hi Chahira,

Please follow the steps below:
1. Open Windows Task Manager
2. Click Applications tab
3. Right click on “Realdownloader” & select “Maximize”
This will open Realdownloader in full screen mode
4. Resize “Realdownloader” by scrolling the mouse to either the Bottom Left or Bottom Right and adjust the size.
5. Close program & reopen

Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked

1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator

If that doesn’t work, send an email to help@real.com so that we can help you further.

362 Imti April 8, 2013 at 3:20 am

Hey guys… faced the same problem u guys were facing…what i would suggest is…try opening youtube or whatever sites from your real player(not ur regular IE, firefx or chrome browsers)..search the video and play it…and then while its playing..right click the video…u should find the download option at the bottom…it definitely worked for me…

363 joseph April 9, 2013 at 11:34 am

it wont let me put the music i download on to my phone every time i try it keeps going to a ad that says i need to download realplayer plus 16 or something can u fix that

364 RealPlayer Team April 9, 2013 at 12:51 pm

Hi Joseph,

Please click on the below link to learn about transfering files to and from a portable device:

1) https://real.custhelp.com/app/answers/detail/a_id/9061
2) http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-15/en/Content/PD_Adding_clips_to_a_device.htm

365 Camilla April 10, 2013 at 12:00 am

My Realplayer download doesn’t work in YouTube after i started using chrome. I have tried the thing above, but it still doesn’t work – i have restarted my computer several times, but nothing happens. I know I can just open Realplayer and them add a new file, but I think it takes much more time and it is easier with “Download this video”-button in the top right corner of the videos. Can you help me????

366 RealPlayer Team April 10, 2013 at 7:45 am

Hi Camilla,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

367 Jey April 14, 2013 at 12:56 pm

I’m not sure why but all of a sudden real player stopped recording videos on youtube. it was working fine until last weekend… the downloader comes up and it completes from what i can see but when i go to play back blank screen and no sound. Im using IE . any idea why this is happening

368 RealPlayer Team April 14, 2013 at 2:08 pm

Hi Jey,

Try resetting your Internet Explorer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8688

If that doesn’t work try downloading videos using alternate browsers like Google Chrome or Firefox.

If the issue still persists, please contact us directly through help@real.com

369 Jinny April 15, 2013 at 3:00 am

Hello,

I have tried the steps above, but it;s not still working.
And it says that “As a restricted user you do not have adequate windows operating system to use this program to install software. Plz contact your system admin for help.”

Can you help me out?
Thanks!

370 RealPlayer Team April 15, 2013 at 8:42 am

Hi Jinny,

Please be informed that only an user account with administrative rights will be able to make changes on the computer. This is how Windows accounts work; RealNetworks has no control over these permissions.

Please refer this link for more information: https://real.custhelp.com/app/answers/detail/a_id/8754

If you have additional questions, please email us at help@real.com with more details of what you are encountering.

371 Elle April 17, 2013 at 11:12 am

I just downloaded the latest version of Real Player onto my New one week old 64 bit Windows 8 HD pc and the downloader does not work, i tried following instructions above but none work at all, when i disable flash as directed it shuts down the ability to view videos altogether and tells me i should update my flash player.

372 RealPlayer Team April 17, 2013 at 11:53 am

Hi Elle,

1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.4.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.

If the issue still persists, please contact us directly through help@real.com

373 Elle April 17, 2013 at 11:16 am

Ok it works in IE but not Chrome, i prefer using chrome and don’t really wish to be using multiple browsers simultaneously, any suggestions ?

374 RealPlayer Team April 18, 2013 at 4:28 pm

Hi Elle,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t work, send an email to help@real.com so that we can help you further.

375 Jacki Allen April 20, 2013 at 12:42 pm

I have tried all of the solutions that I can find online and just tried this one…still no download option with Chrome. I have to switch over to Firefox (which is a hassle) whenever I find a video that I would like to download. I tried the various preferences (right click, length of time for mouse over) Did a reinstall of Chrome to get the latest…disabled Pepperflash..reinstalled latest Realplayer and nothing..tried the various options given for Realplayer download and nothing works.

376 RealPlayer Team April 20, 2013 at 1:08 pm

Hi Jacki,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

377 juston April 21, 2013 at 9:51 am

neither one works for me.

378 RealPlayer Team April 21, 2013 at 11:15 am

Hi Juston,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

379 shanta April 21, 2013 at 1:13 pm

niether worked :( plz help me

380 RealPlayer April 24, 2013 at 3:29 pm

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

381 shanta April 21, 2013 at 1:18 pm

i tried reinstalling my realplayer also but it did not work :(

382 RealPlayer Team April 21, 2013 at 3:16 pm

Hi Shanta,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

383 Koryu April 22, 2013 at 2:41 am

Hi,
I’ve been experiencing problem with Real Downloader on Chrome for quite a long time now; mainly it would suddenly just crash while navigating. So I disabled the extension and i uninstalled all of Real Player from my computer and reinstalled again. But now it’s not working on any of my navigators (Chrome, Firefox or Internet Explorer) even though i got the message that the extension was being enabled. Specifically in Chrome i have checked that Real Downloader is enables in the chrome://plugins/ but it doesn’t appear in the extensions page (inside TOOLS); i’ve also tried dragging it there but didn’t work.
I’ve rebooted my computer but still the same.
Thank you very much for your help.

384 RealPlayer Team April 22, 2013 at 7:39 am

Hi Koryu,

Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721 (Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer).

Uncheck compatibility by following:

1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.

If that doesn’t work, please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

385 mushtaq April 22, 2013 at 4:48 am

The Download this video button appers in Foxpro but not in
Google Chrome and Internet explorer . Have downloaded the latest version of Chrome and
Realplayer. But still no luck. kindly advise.

Mushtaq

386 RealPlayer Team April 22, 2013 at 7:16 am

Hi Mushtaq,

Make sure the RealPlayer plug-in is enabled in your browser by following: https://real.custhelp.com/app/answers/detail/a_id/8883.

If that doesn’t work, send an email to help@real.com so that we can help you further.

387 Surya S April 24, 2013 at 1:25 am

Plzz help me i am unable to find the option download the video……..
Hope u ll be back to me soon…………….

388 RealPlayer Team April 24, 2013 at 6:46 am

Hi Surya,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

389 Lloyd April 25, 2013 at 9:53 pm

How come, my Real Plus, always downloaded MP4 videos fine, on youtube, and now it’ll only download FLV files, but NO longer MP4s? I use Google Chrome, and have Real Plus 15?

390 RealPlayer Team May 8, 2013 at 1:41 pm

Hi Lloyd,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further

391 Joey April 30, 2013 at 5:04 am

Hi everybody,
today I tried to download some videos from youtube. Everything worked fine, but when I tried to play the video, well, no player can do it (vlc, real, …) also the video can´t be converted to mp3, there is always some kind of error. I updated real player, but still no changes. Any suggestions?
Thanks for help
Joey

392 RealPlayer Team April 30, 2013 at 8:20 am

Hi Joey,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

393 akhtar May 2, 2013 at 3:29 pm

hello plz help me to download videos from youtube. i have checked everything. google chrome and real player are up to date but realplayer download bar is not showing on videos. plz help me

394 RealPlayer Team May 2, 2013 at 4:16 pm

Hi Akhtar,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

395 manasa May 5, 2013 at 1:59 am

i still have the same problem.i don`t get a pop-up ”DOWNLOAD THIS VIDEO” .plzzzzzzz help meeeee……………………….

396 RealPlayer Team May 5, 2013 at 9:06 am

Hi Manasa,

Follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t work, send an email to help@real.com so that we can help you further.

397 Hatim May 5, 2013 at 1:07 pm

To fix downloader using chrome do the following:
1. Click the Option button (3 lines in upper R. corner under the red X) or the wrench in the same location.
2.Click on TOOLS.
3.Click on “Extensions”
4.Enable RealDownloader
5.Restart
You are done!

398 Ari May 5, 2013 at 1:52 pm

Hey! Thanks very much for the easy instructions! Initially, after step 1 and 2 i still had issues with downloading on Chrome, but then i tried the instructions going from this link: https://real.custhelp.com/app/contact and everything is fixed on Chrome now!! :D Im happy again!! ;)

399 Omar May 6, 2013 at 2:41 am

i tried all the steps and it is still not showing up

400 RealPlayer Team May 6, 2013 at 8:23 am

Hi Omar,

Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.

401 Flockavelli May 13, 2013 at 5:57 pm

Tried both and the option does not pop up in Chrome. What should I do?

402 RealPlayer Team May 13, 2013 at 6:31 pm

Hi Flockavelli,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

403 Qambar Ali May 14, 2013 at 2:39 am

Hello my realplayer downloader is not working at chrome, i have tried all above solutions but nothing happened, please suggest me somethnig.

404 RealPlayer Team May 14, 2013 at 7:25 am

Hi Qambar,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further

405 Lya Ha-Neul May 16, 2013 at 11:07 pm

the realplayer downloader still doesnt appear on youtube in google chrome but it appear in internet explorer…i’ve already tried the steps but still the same…

406 RealPlayer Team May 17, 2013 at 6:46 am

Hi Lya,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

407 Gayle May 19, 2013 at 4:29 pm

Just thought I would leave a note to help others. I had problems with Realplayer Downloader not working after a system restore which should not have affected realplayer. To cut a long story, I uninstalled/reinstalled a few times; I uninstalled/reinstalled Chrome too. Nothing I did was working. I ran Registry Mechanic and Crap Cleaner; restarted the PC. In the end, I manually went through the Registry Editor and removed anything and everything that had to do with Realplayer (you need to view the binary of hundreds of keys because they are not immediately obvious). I then reinstalled Realplayer and now everything is working fine. Perhaps Real should write a program that removes all related keys for a fresh install because uninstalling leaves hundreds of legacy keys that can prevent the downloader from reinstalling in the registry.

408 dani May 24, 2013 at 5:10 pm

did not work in both.
have only 2 plugins

409 RealPlayer Team May 26, 2013 at 8:50 am

Hi Dani,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t work, send an email to help@real.com so that we can help you further.

410 likey May 26, 2013 at 3:54 am

I tried the 1st one but it wont work. I have installed the real player but on my desktop its icon is a file and it is not an app…

411 RealPlayer Team May 26, 2013 at 8:52 am

Hi Likey,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t work, send an email to help@real.com so that we can help you further.

412 leong May 26, 2013 at 10:23 am

my realplayer dowloders not appear for me to download…
1st solution actually work but after i disable the flash paper my youtube and video are not running because of disable flash paper…
2nd solution not works at all

413 RealPlayer Team May 26, 2013 at 11:58 am

Hi Leong,

Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000

If that doesn’t work, send an email to help@real.com so that we can help you further.

414 Eleanor May 28, 2013 at 9:25 am

I disable the pepper-flash and have update the latest version. why I still unable to download the video?

415 RealPlayer May 28, 2013 at 2:59 pm

Please send an email to help@real.com with a brief description of the issue so we can assist you further.

416 Alwin Jose May 28, 2013 at 11:13 am

you said that it should show 3 versions of flash but it only shows one.??????????????????????????????

417 RealPlayer May 28, 2013 at 2:59 pm

Please send an email with a brief description of the issue to help@real.com so we can assist you further.

418 Claudia Thompson May 29, 2013 at 8:48 am

Open your Google Chrome Browser.

At the top right of your Google Chrome click on the little gray box with the 3 lines.

Go to Tools and then to Extensions.

Find RealPlayer in the list, and click ”Enable’.

Then completely close your Google Chrome. Re-open and now you should be able to use the RealPlayer Download button.

419 jim bramwell June 3, 2013 at 10:52 am

I have downloaded the latest realplayer several times and each time am unable to download videos (no download sign over videos).
I`ve tried reloading realplayer enabling and disabling plugins with no success.

420 RealPlayer Team June 3, 2013 at 11:44 am

Hi Jim,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

421 Utubarrob June 4, 2013 at 11:27 am

Cuando empiezo a trabajar en Chrome, me sale la siguiente frase: “RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) has crashed” y se bloquea la computadora.

422 RealPlayer Team June 6, 2013 at 8:48 am

Hola Utubarrob,

Realización de una desinstalación y reinstalación puede ayudar a resolver muchos problemas, pruebe a desinstalar y volver a instalar RealPlayer siguiendo este enlace:

https://real.custhelp.com/app/answers/detail/a_id/8721.

NOTA: Asegúrese de eliminar las carpetas de RealPlayer como la mención en el enlace antes de volver a instalar RealPlayer.

Si eso no funciona, envíe un correo electrónico a help@real.com para que podamos ayudarle.

423 CH June 11, 2013 at 1:38 pm

I am having trouble capturing videos in IE or Chrome. The “Download This Video” icon pops up, but I used to click on it and it would notify me the video had been downloaded. Now nothing happens.

424 RealPlayer Team June 11, 2013 at 2:55 pm

Hi Ch,

Here is something you can try,

1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Applications tab.
3. Right click on RealDownloader and select Maximize. This will open the RealDownloader window in full-screen mode
4. Resize the window by scrolling the mouse to the bottom left or bottom right corner of the window; when the double-headed arrow appears, click and drag it to adjust the size.
5. Close the window. Next time you use Download This Video, the window should open to the size you selected.

Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked

1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.

If that doesn’t help, send an email to help@real.com to assist you better.

425 Biljana Veynovich June 14, 2013 at 8:18 pm

Real player exsist but won’t download songs I don’t know what hapend I been using real player for 5 years please help

426 RealPlayer Team June 15, 2013 at 10:05 am

Hi Bilijana,

Please provide us some more information about the problem to assist you further.

427 cruz June 15, 2013 at 1:00 am

i’ve just installed realplayer 16.0.02 the latest realplayer and chrome 28.0.1500.44

the issue is when i play video on youtube sometimes the flash player is crashed, how do i solve this issue?

428 cruz June 15, 2013 at 1:05 am

it’s solved i disable the pepper flash, and instal adobe flash player so i don’t use the chrome flash player, but

now realdownloader bar doesn’t appear if i buffer the video

429 RealPlayer Team June 15, 2013 at 10:08 am

Hi Cruz,

Follow the troubleshooting steps provided in this link to get ‘Download This Video’ option in Google Chrome:

https://realnetworks.zendesk.com/entries/24007773-Download-This-Video-does-not-work-in-Google-Chrome

If that doesn’t help, send an email to help@real.com to assist you better.

430 MK June 15, 2013 at 6:38 pm

So
I’ve updated my realplayer and chrome and the download button appears
But when I try to download a video, in the download box it says it’s unable to download
Why is that?

431 RealPlayer Team June 16, 2013 at 9:40 am

Hi MK,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/24007563-Uninstall-and-reinstall-RealPlayer

NOTE: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

432 tricia styles June 16, 2013 at 2:03 pm

I have no sound in real player

433 RealPlayer Team June 16, 2013 at 4:06 pm

Hi Tricia,

Try the troubleshooting steps provided in this link to fix the issue: https://realnetworks.zendesk.com/entries/24016763

If that doesn’t help, send an email to help@real.com to assist you better.

434 Farah June 16, 2013 at 11:28 pm

I have followed the step given but the Download This Video button doesn’t shown when I play Youtube or any other video. Is there any other way to solve this?

435 RealPlayer Team June 17, 2013 at 10:10 am

Hi Farah,

Please make sure that the RealPlayer Plugin is enabled in your web browser by following this link:

http://real.custhelp.com/app/answers/detail/a_id/8883

If that doesn’t work, send an email to help@real.com so that we can help you further.

436 James MacGregor June 18, 2013 at 8:38 am

I have tried both steps above and still no joy can anyone help me please??

437 RealPlayer Team June 18, 2013 at 8:45 am

Hi James,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

438 Shahid Mehmood June 22, 2013 at 5:16 am

I accidently removed Real Downloader from the Chrome Extensions. I uninstalled and then reinstalled Real Player, the package obviously contains Real Downloader as well, but the this time the Real Downloader did not show up in the Chrome Extensions list, and neither does the button Download this video on any of the web video online on screen. Please help!

439 RealPlayer Team June 22, 2013 at 9:04 am

Hi Shahid,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/24007563-Uninstall-and-reinstall-RealPlayer

NOTE: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If that doesn’t work, send an email to help@real.com so that we can help you further.

440 melowpi June 24, 2013 at 8:09 pm

in the chrome://plugins there are only 2 versions of flash… what should i do? whenever i download a it doesn’t play on any kind of player :(

441 RealPlayer Team June 25, 2013 at 7:48 am

Hi Melowpi,

Please provide us some more information about the problem to assist you further.

442 mspence June 25, 2013 at 7:34 pm

REAL DOWNLOADER DOESN’T WORK IN GOOGLE CHROME. GET IT FIXED.

443 RealPlayer Team June 26, 2013 at 6:21 am

Hi Mspence

I can help you with your inquiry, but I need more information regarding your issue. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may be experiencing. The more specific you are, the better I will be able to assist you.

444 ejikeme azubuike June 27, 2013 at 10:38 am

goodday realplayer.

I am having problems downloading from the website above. i have tried the varios options of downloading the lates updates for realplayer chrome butyet it still doesnt work.

it does not even work at all on window explorer.

pls advise.

445 RealPlayer Team June 27, 2013 at 2:37 pm

Hi Ejikeme,

I can help you with your inquiry, but I need more information regarding your issue. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may be experiencing. The more specific you are, the better I will be able to assist you.

446 waz June 29, 2013 at 8:29 pm

My reaIplayer has only recently stopped working properly. A quick error message appears down the bottom of the download progress screen saying I need to update my flash player even though I have the latest available! I can download video clips to my library but when I try to watch them there is nothing there but a black screen and no audio even though the progress bar shows it is playing! I am still able to watch other content in my library. If I uninstall/reinstall will I lose my library contents? I am running Windows 7 and Google Chrome. Have looked at plugins and there is only one version of flash player and that is active.

447 RealPlayer Team June 30, 2013 at 7:48 am

Hi Waz,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

448 Dan June 30, 2013 at 7:02 pm

Followed all your instruction, Download This Video does not work in Google Chrome no matter what.

449 RealPlayer Team July 1, 2013 at 8:12 am

Hi Dan,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

450 Sid July 1, 2013 at 9:50 am

My RealDownloader no longer functions as it should. I recently installed Google Chrome. Today I removed Chrome and RealPlayer and all of its applications.
I tried to find the Flashplayer plug In you described in you instructions, and I cannot find that specific plug In.. There are 3 Flashplayer Plug Ins. I disabled the Plug In with Pepper Flash in the address.
The RealPlayer Downloader will not function. I have also downloaded the latest version of Realplayer.
Hope you can help
Thanks

451 RealPlayer Team July 1, 2013 at 11:02 am

Hi Sid,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

452 Sirus July 1, 2013 at 11:05 pm

I also followed above instructions, but it doesn’t have 3, i just have this C:Program Files (x86)GoogleChromeApplication27.0.1453.116PepperFlashpepflashplayer.dll
I did an update to make sure and still doesn’t seem to work.

453 RealPlayer Team July 2, 2013 at 7:18 am

Hi Sirus,

Rry uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

(Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer).

After reinstalling RealPlayer follow the steps below:

https://realnetworks.zendesk.com/entries/24007773

If you have additional questions, email us at help@real.com.

454 Kelsi July 4, 2013 at 10:34 am

Here the thing I’ve always been able to use real player down loader in google chrome for a small time then after I was told I needed to update realplayer I was only able to download video in realplayer by clicking a new web browser. since then all of my video that are being down loaded from real player are coming out as MPEG-4 Quicktime videoa none of them are Realplayer Video in the realplayer file folder? What the heck is going on?

455 RealPlayer Team July 4, 2013 at 12:56 pm

Hi Kelsi,

This is due to changes made at YouTube and we are working with them to resolve the issue.

In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer):

https://realnetworks.zendesk.com/entries/23698236

456 Dan Lovingood July 6, 2013 at 12:41 pm

I’ve done all these things, even purchased the RealPlayer16 upgrade to the RealPlayer15 version that I already bought last year, but I am still unable to download videos. HELP PLEASE!
Dan Lovingood

457 RealPlayer Team July 6, 2013 at 3:06 pm

Hi Dan,

Enable the RealPlayer plug-in in your web browser by following this link:

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

458 Dib July 7, 2013 at 5:26 pm

My Realplayer button ” download this video ” works perfectly on chrome without doing all the above steps but when i click on ” download this video “, nothing appears, its like i never clicked on anything
I am using the latest versions of chrome and realplayer
I even tried downloading the video within the realplayer program but still nothing happens
Any Suggestions?

459 RealPlayer Team July 8, 2013 at 7:26 am

Hi Dib,

The RealDownloader must be running in the background process. Please follow the steps below to close RealDownloader running in background:

1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Process tab.
3. Right click on “recordingmanager.exe” and select “End Process Tree.”
4. Then try to open RealDownloader again. Click the Start button at the bottom left of your computer screen, and navigate to All Programs > RealNetworks > RealDownloader.
5. In the RealDownloader window, click the RealDownloader logo and select Preferences.
6. In the Preferences window, notice the path listed in “Save local file to. ”
7. If you see anything which says like “LibrariesVideosRealPlayer Downloads” click on “Browse” button, select the folder “RealPlayer Downloads” (If you don’t see any such folder, create a folder by this name) and click on “Select Folder”. Then Click on “OK” button.
8. Now try to download videos.

If you have additional questions, email us at help@real.com.

460 PRITHISH July 7, 2013 at 10:32 pm

i tried all yhe suggestion given in this site but still it doenot work

461 RealPlayer Team July 8, 2013 at 7:06 am

Hi Prithish,

We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.

462 Giovanni D. July 9, 2013 at 1:13 pm

Hi, I am having trouble downloading videos from youtube. Sometimes they download fine, other times they download but will not play, inwhich the thumbnail does not appear. I have tried to resolve this issue quite a few times, but still have not found a solution that has resolved the issue. Thanks

463 RealPlayer Team July 9, 2013 at 2:42 pm

Hi Giovanni,

This is due to changes made at YouTube and we are working with them to resolve the issue.

In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer):

https://realnetworks.zendesk.com/entries/23698236

464 Hiren July 11, 2013 at 5:13 pm

why can’t i download viedos useing mozilla 22

465 RealPlayer Team July 11, 2013 at 7:44 pm

Hi Hiren,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue.

466 SK July 12, 2013 at 5:33 am

I think, after uninstalling Realplayer 16 and installing realplayer 15 will works fine with chrome and windows 7 i.e. the “Download this video” will appear. I have tried and tested it

467 James Lavender July 12, 2013 at 7:53 pm

Ola! Real,
Thanks for your thoughts, When I try to download a video from YouTube it will download properly but the window to show the download is stuck in minimized. It appears on my taskbar but when I click it, it does not maximize.

Anyone have any idea how to fix this?

I have tried uninstalling and reinstalling, I’ve tried restarting my laptop and I’ve tried going onto Google but I can’t seem to find a fix…
BTW great blogpost

468 RealPlayer Team July 13, 2013 at 8:59 am

Hi James,

To restore the RealDownloader, follow these steps:

Windows XP, Vista, or 7
1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Applications tab.
3. Right click on RealDownloader and select Maximize. This will open the RealDownloader window in full-screen mode
4. Resize the window by scrolling the mouse to the bottom left or bottom right corner of the window; when the double-headed arrow appears, click and drag it to adjust the size.
5. Close the window. Next time you use Download This Video, the window should open to the size you selected.

Note: If this does not work right away, try restarting the computer. If that doesn’t help, try reducing the screen resolution for your computer (in the Display settings).

Windows 8
1. Right-click on the task bar and select Task Manager, or press Ctrl-Alt-Delete from anywhere and you’ll see a link to launch the Task Manager.
2. Under the Processes tab, “RealDownloader (32bit)” will be listed.
3. Click the little arrow to expand “RealDownloader.”
4. After expanding, you will notice “RealDownloader” appear again underneath.
5. Right-click the second “RealDownloader” and select Maximize.
This will open RealDownloader in full screen mode.
6. Resize the Realdownloader window by moving the mouse to either the bottom left or bottom right and dragging the corner to adjust the size.
7. Close the window. Next time you use Download This Video, the window should open to the size you selected.

Note: If this does not work right away, try restarting the computer. If that doesn’t help, try reducing the screen resolution for your computer (in the Display settings).

If that doesn’t work, send an email to help@real.com so that we can help you further.

469 apollo2000 July 16, 2013 at 2:52 am

I uninstalled Chrome (using the normal uninstall programs in the control panel). Then I re-installed Chrome from Google. When I opened the newly installed Chrome the “Customize and control” at upper right of window (at far right end of address bar) was highlighted (kind of an orange color). I hovered over it and was notified that a real player extension was ready to install. I allowed it and then checked all extensions. RealDownloader 1.3.2 was installed and enabled. I am happy to say I am now able to download videos with Realplayer from Chrome. I did not disable the ….pepper.dll…. or do anything to the Realplayer settings. This is on Windows 8 O.S. (64 bit). The RealDownloader extension was not there before I uninstalled and re-installed Chrome. I hope this will be helpful to someone but as we all know nothing works every time for every one.

470 Danny July 16, 2013 at 9:06 pm

when i download videos using real player, when i play them all that appears is a black screen with no sound. I tried step number one but all it did was make the download bar no appear, and i tried uninstalling and installing real player again. it would be awesome if you can find a solution for this problem. HELP!!!!

471 RealPlayer Team July 16, 2013 at 9:20 pm

Hi Danny,

Enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

472 d seo July 18, 2013 at 10:06 pm

Real is a rip-off three months after taking my money they still haven’t fixed an inability to download and play videos from you tube.

473 RealPlayer Team July 19, 2013 at 8:53 am

Hello d seo,

Some sites have introduced a new streaming standard and we are working on an update to RealPlayer that will allow for this new format. In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer):

https://realnetworks.zendesk.com/entries/23698236

When we have an update on the status of this issue, we will let you know and provide any instructions that may be necessary.

474 Shrinatha July 23, 2013 at 2:40 am

I tried both of the steps above .. Still the Download this video button is not displayed.. But it is working fine in IE and Firefox… Pls help

475 RealPlayer Team July 23, 2013 at 8:33 am

Make sure the RealPlayer plug-in is enabled in Google Chrome by following: https://realnetworks.zendesk.com/entries/24007773-Download-This-Video-does-not-work-in-Google-Chrome

476 Douglas July 23, 2013 at 3:40 am

just got a new computer – with windows 8 and google chrome latest update….download video appears and is clickable but then says unable to download video – neither option worked and the only version of realplayer available is tailored specifically for windows 8 – plus the app version – but neither allow a download….it still works on my other computer with windows 7 chrome

when/how will we be notified about the forth coming update?

477 RealPlayer Team July 23, 2013 at 8:29 am

Please follow the steps provided in this link to change the download location of RealPlayer: https://realnetworks.zendesk.com/entries/24071053-Change-download-location-for-videos and try to download videos. If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

478 pfirsisch July 27, 2013 at 5:30 am

There is a more efficient and elegant way of resolving the problem whereby the readDownLoader just sits in the taskbar,works, but does not maximize. Follow these simple steps.

1. You need to make sure realDownloader has the focus by pressing Alt + Tab,
and then press Tab until it is selected.
2. Press Alt + spacebar, then choose Maximize

This should solve your problem.

479 Broni3 July 30, 2013 at 9:29 pm

I’ve tried using Internet Explorer and Google Chrome to download in youtube, but the audio won’t play or the video doesn’t work while the audio does. Any advice?

480 RealPlayer Team July 31, 2013 at 9:25 am

Youtube and other sites have introduced a new streaming standard. We are working on an update to RealPlayer that will allow for this new format. We now expect to release a fix with the next RealPlayer 16 build in mid-August. In the meantime, you can try the interim solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

481 Kelsi August 1, 2013 at 7:18 am

I’ve tried everything disable flash player downloading Quick time update download vids in internet Exp ,Firefox browsers Vids still coming out as Mp4 not playing b/c there quick time. At this point I’m asking when is Real player networks going to give a notice to real layer customers that the issue has been resolved since it seem that you tube, Vevo, Daily motion ect other downloadable sites are in new a format with Google chrome and IE, fire fox other browsers that are not co-ensiding with Real player 16 which are having vids coming out as mp4 MPEG4 when there not. Are we going to get alerts does real player networks have “real player news” or something to let us know? I’ve read here that Mid August there going to be a release on something but I’m not understanding clearly what that is. Is Real player customer still using Real player 16 I can’t see Real Player net works putting out a new Version of real player 17 to fix the issue since Real 16 hasn’ t been out that long. thank again Real player customer

482 RealPlayer Team August 1, 2013 at 8:27 am

Youtube and other sites have introduced a new streaming standard. We are working on an update to RealPlayer that will allow for this new format. We now expect to release a fix with the next RealPlayer 16 build in mid-August.

483 Kelsi August 2, 2013 at 8:41 am

So real player customer wil have to re download real player 16 in August correct? with the fix build format.

484 RealPlayer Team August 2, 2013 at 12:12 pm

Yes, you just need to update or redownload RealPlayer. We expect to release a fix in mid-August.

485 Carl August 4, 2013 at 10:42 am

All of a sudden, in the last month or so, I have not been able to open downloaded you tube clips.
The clip is downloaded and its file size is portrayed, but when I tried to open I got just a dead window. Incidentally, it wont open with Windows media player (Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file) .nor Quick time. What gives>?

486 RealPlayer Team August 4, 2013 at 1:30 pm

Let me inform you, YouTube and other sites have introduced a new streaming standard. Essentially, the files that are being downloaded are not actually MP4s but a new streaming format that is being misidentified as MP4. We are working toward compatibility with this new format and expect to release a fix in mid-August.

487 Chris August 4, 2013 at 11:44 am

I just downloaded both chrome and realplayer, but the download now button does not exist (even on my IE10 windows).

488 RealPlayer Team August 4, 2013 at 1:31 pm

To get ‘Download This Video’ option, enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

489 johnny August 8, 2013 at 8:48 pm

hello sometimes when i use the downloader video downloads but then video don’t work at all:l some videos will work after download but some don’t

490 RealPlayer Team August 9, 2013 at 9:25 am

Please provided us some more information to assist you further,

>What is the format of the downloaded video?
>From which web site are you downloading videos?
>Do you get any error message when you play the downloaded video on RealPlayer?
>Does it happens with all the downloaded videos?

The more specific you are, the better I will be able to assist you.

491 Eran August 10, 2013 at 5:38 am

I followed both steps.
RealDownloader ext’ is enabled.
Still no “Download this video” button anywhere.
I have Chrome 28.0.1500.95 m
and Real player 16.0.2.32.
Windows Vista.

492 RealPlayer Team August 10, 2013 at 8:49 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If that doesn’t help, send an email to help@real.com to assist you better.

493 Donna August 10, 2013 at 7:06 am

Nothing works. The download window never opens so I don’t know if a video downloads. Can’t convert anything. Why do I have to keep upgrading all the time? Everything was working fine now Realplayer isn’t worth having anymore.

494 RealPlayer Team August 10, 2013 at 8:52 am

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

495 becca August 11, 2013 at 9:25 pm

please help me. email me for solutions.

im having troubles with realplayer. i have the latest one. free. and its getting errors like, unable to download when i use chrome. and it is poping up close window check for solution all the time. i lost all my music now.

496 RealPlayer Team August 12, 2013 at 10:08 am

Please follow the steps below to set a valid download path:

1. Click the Start button at the bottom left of your computer screen, and navigate to All Programs > RealNetworks > RealDownloader.
2. In the RealDownloader window, click the RealDownloader logo and select Preferences.
3. In the Preferences window, notice the path listed in “Save local file to. ”
4. If you see anything which says like “LibrariesVideosRealPlayer Downloads” click on “Browse” button, select the folder “RealPlayer Downloads” (If you don’t see any such folder, create a folder by this name) and click on “Select Folder”. Then Click on “OK” button.
5. Now try to download videos.

497 lamya August 15, 2013 at 12:07 pm

i did the above steps , but unfortunately still have the same problem , please advise me what to do

498 RealPlayer Team August 16, 2013 at 2:28 pm

Kindly send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

499 walfi August 16, 2013 at 7:25 pm

dear sir,
i musing lastest version of realplayer but in prefernce, i cand find record and download button. it only showing record. please help.

2- in youtube, download button is not appearing. is there any problem with adobe flash player.

500 RealPlayer Team August 17, 2013 at 9:25 am

Let me inform you, RealPlayer 16 comes with “Updated RealDownloader”. You can go to RealDownloader preferences by following the steps below:

Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)

1. Click on RealDownloader menu at the top left corner.
2. Then select Preferences.

Also enable the RealPlayer plug-in in your browser by following: https://realnetworks.zendesk.com/entries/23689856-Download-This-Video-option-does-not-appear

501 vanesssa August 20, 2013 at 9:39 pm

yea well i tried both of the options and it still didnt work its getting me frustrated

502 RealPlayer Team August 21, 2013 at 9:13 am

Please provide us some more information to assist you further.

503 Ben August 22, 2013 at 1:11 am

I have updated Real Player and Chrome. Realplayer Downloader works just fine with Mozilla and IE but I get nothing with Chrome. I followed your suggestions and nothing.

504 RealPlayer Team August 22, 2013 at 10:24 am

Enable the RealPlayer plug-in in your Google Chrome by following this link: https://realnetworks.zendesk.com/entries/24007773

505 adil August 25, 2013 at 8:48 am

in my laptop showing real player installed but inside the programs and features it not there give me reply

506 RealPlayer Team August 25, 2013 at 10:19 am

It seems like the RealPlayer has not installed properly in your laptop. Please remove the RealPlayer folders by following the steps below and re-download RealPlayer.

To delete the folders for RealPlayer located at:

c:program filesrealRealPlayer
c:program filescommon filesreal

1. Go to My Computer.
2. Go to C: or Local Disk (C:).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folders: c:program filesrealRealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:program filescommon filesreal

You can download RealPlayer software from: http://www.real.com (Click on Download RealPlayer for free)

507 David Carrick August 25, 2013 at 10:10 pm

I did both of the fixes, disabled the pepperflash and downloaded realplayer 16 but still no download

508 RealPlayer Team August 26, 2013 at 8:57 am

Enable the RealPlayer browser plug-in by following this link: https://realnetworks.zendesk.com/entries/24007773

509 Kelsi August 29, 2013 at 5:55 am

OK I’ve re installed Real Player 16. Now is there a how to vid? To explain the New Fix feature and how to Activate it in real Player 16? do I need to open real player go to setting etc? I did a test Down load in youtube in realplayer but of course in the realplayer file folder the video it’s now coming out as a Dash File? whatever that is? not even quicktime or realplayer vid. :( Now what do I do? This bites thanks again for your help I hope you can assist me once again.

510 RealPlayer Team August 29, 2013 at 8:48 am

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance

511 paula August 29, 2013 at 7:03 am

Tried downloading video from YouTube to laptop using Realplayer and it downloads it as a white piece of paper with a folded corner & NOTHING else. I am NOT getting any video downloads like I was with the OLD version of Realplayer and this totally SUCKS. Will NOT purchase your for sale version of this at all, that’s for sure if I’m going through such hassles & frustration with the free one. LEAVE WELL ENOUGH ALONE. BRING BACK THE OLD VERSION THAT WORKED, PERIOD!!!!!!!!!

512 RealPlayer Team August 29, 2013 at 10:28 am

This issue has been fixed in the latest build of RealPlayer 16, released on August 21.

Please open RealPlayer, click the RealPlayer logo in the upper left, and select Check for Update. You will then be able to update your RealPlayer to the newest build.

Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following this link:

https://realnetworks.zendesk.com/entries/23689856

After updating RealPlayer, please re-download the videos that previously received the “General Error” message.

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

513 Pierina September 1, 2013 at 2:33 pm

I’ve try all of these steps and nothing seems to work, please help

514 RealPlayer Team September 1, 2013 at 3:49 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If that doesn’t help, kindly send an email to help@real.com to assist you better.

515 cintia September 7, 2013 at 10:20 am

I did all this steps and it idid work on one video, i open the second video and never worked again, it does work on explorerer but after all the above what else can I do to make it work on Chrome??

Thank you

516 RealPlayer Team September 7, 2013 at 11:22 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser by following:

https://realnetworks.zendesk.com/entries/24007773 After that try to download the videos. If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

517 ned September 8, 2013 at 5:55 pm

The solution mentioned above is right except one thing, You must hit the disable button on the SECOND plug in(Shockwave Flash 11.8 r800) instead of the first one. As soon as I did that, everything worked properly. Good luck. You also have to make sure you are using Real Player 16.

518 Sam September 10, 2013 at 8:45 am

I tried installing the latest Realplayer, but something went wrong during the install process, and now I can’t find the RealDownloader extension in Chrome. Real Player is installed and RealDownloader does show up in IE. but not in Chrome. I can’t enable or disable it since it’s not even there in the extension tab. I have tried resinstalling Realplayer, but that did not work.

519 RealPlayer Team September 10, 2013 at 10:59 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/24079818

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

520 Geoff September 10, 2013 at 2:48 pm

Okay, so I noticed a few days ago that the download icon dosen’t come up when I go on youtube using my Chrome browser. So I came here and did what this website instructed- Uninstalled and reinstalled Realplayer. But it didn’t work!
Also, when downloading videos through the Realplayer video search, after downloading, it automatically converts to mp4 format and not flv format.
Help plz!?

521 RealPlayer Team September 10, 2013 at 6:36 pm

You have to uninstall and re-install Google Chrome first and then RealPlayer. After installing RealPlayer, enable the RealPlayer Plug-in in Google Chrome by following this link:

https://realnetworks.zendesk.com/entries/24007773

After that try to download the videos using Google Chrome. If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

522 Melody September 11, 2013 at 9:27 pm

Hi Realplayer Team,
I have tried to download videos from a website but the Download this video button does not show up. I updated realplayer and disabled pepperflash but it still does not show up, what should I do? Can realplayer download videos from any website or can it not download videos from some websites? Please help asap!

523 RealPlayer Team September 12, 2013 at 9:30 am

If you have RealPlayer 16 and using Google Chrome to download videos , try these steps:

1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close & Reopen Google Chrome.
7. Try to download videos now.

If that doesn’t work, send an email to help@real.com.

524 Bruce September 14, 2013 at 6:14 am

The First solution worked for me too.

525 Mohsin September 18, 2013 at 2:22 am

bla bla bla , I have install REal Player and till unable to play my UNI Lectures not working on Google Chrome …
If there is any other plugin for real player because Uni web saying to download real player to view vedioes
ANY OTHER PLUGIN IF YES SO PLESE
SEND ME THE LINK

526 RealPlayer Team September 18, 2013 at 2:25 pm

Please provide us some more information:

1. What is the web site address?

2. Have you tried playing those videos on any other browser?

The more specific you are, the better we will be able to assist you further and also Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

527 Meidou September 21, 2013 at 11:03 am

Realdownloader window does not bring to front. Downloading videos is fine, but the window is permanently minimized and found no solutions to opening the window. The only way to preview the Realdownloader window is to Windows + Tab on Windows 7, and I have to frequently ‘close’ the realdownloader while it is downloading, to view the downloading progress on the preview screen. Anyone have solutions to this bug?

528 RealPlayer Team September 21, 2013 at 12:44 pm

Follow the troubleshooting steps provided in this link to restore RealDownloader: https://realnetworks.zendesk.com/entries/24055872

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

529 DonkeyOdie September 26, 2013 at 1:24 am

Well, since the latest update of Chrome, the download this video function has stopped working yet again. Nothing has worked so far, including getting latest updates. What now?

530 RealPlayer Team September 29, 2013 at 7:27 pm

First uninstall and reinstall Google chrome and then uninstall and reinstall RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

531 Mike Smith September 28, 2013 at 3:29 pm

Step 2: I have the latest Realplayer, Realplayer Downloader and also Realplayer Cloud. None of them has the “Download This Video” tab coming up on Chrome.

532 RealPlayer Team September 28, 2013 at 6:10 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

533 Nat October 4, 2013 at 4:15 pm

I disabled the Pepper Flash and updated to the latest version of Real Player but the download tab doesn’t pop up. I went to the extensions and the Real Player extensions aren’t there at all.

534 RealPlayer Team October 4, 2013 at 6:26 pm

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

535 Paul October 4, 2013 at 11:27 pm

I’ve done all this and more, but the download button STILL doesn’t appear, please help, I’ve checked everything, all the system requirements, everything!

536 RealPlayer Team October 5, 2013 at 5:31 am

You can try to enable the RealPlayer browser plug-in by following this link: https://realnetworks.zendesk.com/entries/23689856 After that, try to download the videos. If the issue still persists, please send an e-mail to help@real.com.

537 Kent October 14, 2013 at 3:05 am

The download option appears, but there is no download window (the window that shows the download progress of the video).

538 RealPlayer Team October 14, 2013 at 3:16 pm

Follow the troubleshooting steps provided in this link to restore RealDownloader:

https://realnetworks.zendesk.com/entries/24055872-Download-window-is-minimized-in-the-Windows-task-bar

If that doesn’t help, send an email to help@real.com to assist you further.

539 Mike October 14, 2013 at 10:30 am

I have taken the trouble to uninstall and install the latest version of Chrome and RealPlayer, but I am still having trouble with downloading videos.

For example, for video clip
http://www.youtube.com/watch?v=tYrj9jgxC8c
the “Download This Video” box would pop up, but after I clicked at it, the RealDownloader would always fail to download the clip, saying “Unable to download.”

However, for video clip at
http://www.youtube.com/watch?v=WjQC9x85SUY
the “Download This Video” box would NOT pop up at all.

Furthermore, when I used Internet Explorer to download the same two clips, the “Download This Video” box would pop up and after clicking at it, RealDownloader would quickly download these clips without any problem at all.

540 Mike October 14, 2013 at 10:41 am

By the way, in case it would make any sense to you, when I started to run Google Chrome, sometimes Chrome would show the warning message “RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) has crashed”, but not every time.

FYI, I am using a 64-bit laptop.

541 RealPlayer Team October 14, 2013 at 3:02 pm

If you previously disabled Pepper Flash in Google Chrome, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions provided in the link but click Enable (instead of Disable).

https://realnetworks.zendesk.com/entries/24007763-Download-This-Video-does-not-work-in-Google-Chrome

If that doesn’t help, send an email to help@real.com to assist you further.

542 sarath October 24, 2013 at 9:17 am

is this the one which in should disable
“C:\Program Files\Google\Chrome\Application\30.0.1599.101\PepperFlash\pepflashplayer.dll”, cause i did, but it did not work, and i also have the latest version of REAL PLAYER.

543 RealPlayer Team October 24, 2013 at 4:05 pm

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer, follow the steps to enable the RealPlayer Plugin in Google Chrome: https://realnetworks.zendesk.com/entries/24007773

Note: If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.

If that doesn’t help, send an email to help@real.com to assist you further.

544 Caleb October 25, 2013 at 6:53 am

I had a problem using the “Download this video” option in Chrome only. I fixed it by opening, chrome://plugins/ in my web browser. There, I found a had multiple Realplayer related plugins. I decided to disable the plugin below, and now my “Download this video option” works in Chrome.
Name: RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)
Description: RealPlayer(tm) HTML5VideoShim Plug-In
Version: 15.0.5.109
I disabled this knowing that Version 15 is not my current Realplayer version and perhaps it needed disabled. Hope this helps somebody.
Also if this doesn’t work, try going to Tools>Task Manager in Chrome and End Process to all Realplayer Plugins and then restart Chrome.

545 deepak October 28, 2013 at 5:18 pm

i want to watch the downloaded lectures later-on after it is downloaded from the net from the site http://iibf.sifylivewire.com/mycourses.
kindly help me to download the lectures

546 RealPlayer Team October 28, 2013 at 9:33 pm

Click this link to learn how to download videos using RealPlayer: http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-Cloud/en/RealPlayer-help.htm#Recording_Download-Record_Web.htm

You can download RealPlayer from: http://www.real.com

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If you have additional questions, send an email to help@real.com

547 Angela Bougher October 29, 2013 at 6:52 pm

I am ready to go nuts trying to figure out how to get the download button back. I have tried both options above and nothing seems to bring it back. I am very frustrated.

548 RealPlayer Team October 29, 2013 at 11:40 pm

Sorry! Please check that the plug-in is enabled in your browser by following this link:
https://realnetworks.zendesk.com/entries/23689856

Still if the issue persists, please provide us some more information:

1. Where are you trying to download videos from?
2. Are you using the latest version of RealPlayer?

The more specific you are, the better we will be able to assist you.

549 Rex October 30, 2013 at 1:15 am

With real player enabled in explorer or chrome turning on the browser lowers my laptop screen resolution have to manually increase it, if real eat works is disabled the browsers work perfectly

550 RealPlayer Team October 30, 2013 at 8:22 pm

Sorry! If your computer is running Windows 7, the problem may be due to a Compatibility Mode setting in Real Player. Here’s how to fix this:

1. Click the Windows Start button in the bottom left of your computer screen.
2. Right-click on the RealPlayer icon.
3. Select Properties.
4. Go to the Compatibility tab.
5. Uncheck all boxes under Compatibility Mode and Settings.
6. Click Apply.
7. Restart computer and try using browsers again.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

551 Bryan October 31, 2013 at 5:50 pm

I have used completed both steps and it fixed my problem. Two days later, I am once again unable to download videos. Any suggestions?

552 RealPlayer Team October 31, 2013 at 8:48 pm

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

553 Avantika November 12, 2013 at 10:57 am

I am not getting the option ‘Download this video’. What should I do?

554 RealPlayer Team November 12, 2013 at 7:43 pm

Sorry you can’t download videos! Please provide us some more information,

> Which browser are you using? (Internet Explorer or Firefox or Google Chrome)
> Are you using the latest version of RealPlayer?

The more specific you are, the better we will be able to assist you.

555 Rob November 13, 2013 at 2:13 am

I can’t get the real downloader button to appear on any videos no matter what website I visit. I was “fortunate” to have gotten a windows 7 update along with a new update to flash player and Google chrome tonight.

I have tried disabling pepper as well as other parts of flash as well as downloader and reinitialized my browser in all the possible combinations I could think of. I have even completely removed Real player and re-installed it along with numerous restarts of my computer, all to no avail.

My software versions are as follows:
Chrome Version 31.0.1650.48 m
Adobe Flash Player (2 files) – Version: 11.9.900.152
RealPlayer (2 files) – Version: 16.0.3.51
RealDownloader Plugin – Version: 1.3.3.66
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) – Version: 1.3.3.66
RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) – Version: 1.3.3.66
RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.3.66

556 RealPlayer Team November 13, 2013 at 5:39 am

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,

https://realnetworks.zendesk.com/entries/24007773

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

557 murray November 13, 2013 at 8:06 pm

After been for very long with Real Player ive decided to try cloud then it crashes so I revert back to basic real player,but now Ive a problem it stopped when I update it and re turn to the desk top.Ive uninstalled it and installed it several times,still no difference.Thank Please let me know if there is a fix.Murray

558 RealPlayer Team November 13, 2013 at 8:35 pm

Sorry you can’t access the RealPlayer! Please provide us some more information:

> What makes the RealPlayer Cloud to crash?
> Are you trying to install the RealPlayer 16 or RealPlayer Cloud?
> What is the exact error message?
> Did you try performing clean install? (A “clean install” means uninstalling the RealPlayer and its folders, then re-installing it)

The more specific you are, the better we will be able to assist you.

559 ray jask November 16, 2013 at 10:13 pm

this past week the download this video button disappeared, googled and tried disabling pepper flash as well as reinstalling google chrome AND realplayer, updated all updates for real player, still no button. HELLLLLLLLP

560 RealPlayer Team November 17, 2013 at 4:27 am

RealDownloader has limited its compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will to let you know.

561 kaimeng November 18, 2013 at 12:57 pm

the button does not show up even though i tried all of the steps pls help

562 RealPlayer Team November 20, 2013 at 1:32 am

Sorry you don’t get ‘Download This Video’ option! Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

563 Anthony November 20, 2013 at 6:55 am

I have tried all the steps outlined. Yet i am still not able to use the downloader.

564 RealPlayer Team November 21, 2013 at 12:31 am

Download This Video has limited compatibility with latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will to let you know.

565 Sreekumar November 20, 2013 at 3:35 pm

I have tried all the ways to fix the problem..still the downloading option not working for me..please help..

566 RealPlayer Team November 21, 2013 at 12:31 am

Download This Video has limited compatibility with latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will to let you know.

567 martin giblin November 21, 2013 at 1:43 pm

I have spent all day following the above advice and uninstalled/re-installed 3 times and still cannot download in chrome.HHHELLLPPP!!!

568 RealPlayer Team November 23, 2013 at 7:30 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

569 wawa November 22, 2013 at 8:16 am

I’ve tried everything you said , but it still doesn’t work , help please :(

570 RealPlayer Team November 23, 2013 at 7:18 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

571 Ali November 23, 2013 at 12:58 am

Hi
I tried all the suggested soultion, but nothing work with me
I already have the latest version of RealPlayer, and disabled the 1st flash version in my chrome browser.
and exit and reopen the chrome, but the problem is still remain.
also to make sure I did delete and reinstall RealPlayer.
but any of this fix the problem.

Please provide me with different reliable steps that should let things work.

572 RealPlayer Team November 23, 2013 at 4:05 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

573 Kimberly November 23, 2013 at 6:31 pm

I have tried all of the above solutions and NONE of them work for me. Please help!:(:(:( this is soo frustrating.

574 RealPlayer Team November 25, 2013 at 2:38 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

575 Panagiotis November 24, 2013 at 8:49 pm

Hi
I tried both the above solutions but still the “download this video” button doesn’t appear. Can you help me please?

576 RealPlayer Team November 25, 2013 at 2:41 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

577 Cristian November 25, 2013 at 8:47 am

hey, i have downloaded realplayer and cannot download videos from the web, had this since more than 2 years and at first it would let me download videos but since then nothing, i use chrome and have a windows 7 pc with 64 bit, please help me, ive been wanting to download videos since forever, and ive searched the internet high and low and still cant find a solution. i thought maybe if i updated realplayer it would let me download again, but it still doesnt let me. HELP!!!!

578 RealPlayer Team November 25, 2013 at 4:43 pm

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader)

579 RealPlayer Team November 25, 2013 at 4:43 pm

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader).

580 RealPlayer Team November 25, 2013 at 4:44 pm

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link: https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser to download videos,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader).

581 dmramirez November 27, 2013 at 4:15 pm

yes , i followed and performed both steps, but still unable to get it to work on chrome browser, guess i’ll just have to use other browsers.

582 RealPlayer Team November 27, 2013 at 11:48 pm

Sorry for the inconvenience!

We are aware of this issue that the RealDownloader extension is currently not working on Chrome 31, even plug-in is enabled. Our technical team is working on it to resolve it. Once we receive an update, we will keep you posted.

If you have the previous versions of Google Chrome, you can try enabling the browser plug-in by following this link:

https://realnetworks.zendesk.com/entries/24007773

After that, try to download videos.

583 rudey bagar December 1, 2013 at 11:50 pm

do not have pepper flash-using adobe flash. same trouble as others..no longer able to down load vids by button nor by right click

584 RealPlayer Team December 4, 2013 at 6:54 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link:

https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser to download videos,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader).

585 kiruba December 3, 2013 at 12:56 pm

real player videos not downloding , pls help me ,

586 RealPlayer Team December 3, 2013 at 10:40 pm

Sorry!

Please provide some more information:

1. Are you able to get the ‘Download this Video’ option on top of every video?
2. Do you see the RealDownloader window while downloading videos?
3. Do you receive any error message?
4. From which web site are you trying to download videos?

The more specific you are, the better we will be able to assist you further and you can also send an email to help@real.com

587 Mosh December 6, 2013 at 4:34 pm

i doesn’t help anymore, i updated real player and flash player and still not working i tried disable Pepper Flash but still not working.
any ideas ?
i know that i can download with IE but i like better chrome.

588 RealPlayer Team December 25, 2013 at 9:36 pm

‘Download This Video’ has limited its compatibility with the latest version of Google Chrome (31). We have fixed this issue with the latest update of RealPlayer Cloud. RealPlayer Cloud is compatible with only Windows 7/8 & available for US & Canada. If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014. In the meantime, you can use alternate browsers like Firefox or Internet Explorer 8/9/10 to download videos.

If you have additional questions, please send an email to help@real.com

589 John Patterson December 7, 2013 at 6:52 am

I am using Chrome. There is no RealDownloader, Realplayer or Real extension in tools

590 RealPlayer Team December 25, 2013 at 9:31 pm

‘Download This Video’ has limited its compatibility with the latest version of Google Chrome (31). We have fixed this issue with the latest update of RealPlayer Cloud. RealPlayer Cloud is compatible with only Windows 7/8 & available for US & Canada. If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014. In the meantime, you can use alternate browsers like Firefox or Internet Explorer 8/9/10 to download videos.

If you have additional questions, please send an email to help@real.com

591 rudey bagar December 7, 2013 at 7:24 pm

using adobe flash not pepper flash. unable to download with button or right click in chrome or IE 11.
using realplayer web browser the button apears for utube but not for any outside webpage

592 RealPlayer Team December 7, 2013 at 8:56 pm

RealPlayer Plus 16 is compatible with Internet Explorer 8, 9, 10, Firefox 19 and above & Google Chrome 24 – 30. RealPlayer 16 will not work with Internet Explorer 11. Download This Video has limited compatibility with IE 11 (the default browser for Windows 8.1) and Google Chrome 31 instead use Firefox to download videos.

We are committed to releasing an update as soon as we are able. Until we’ve completed development and testing, we won’t know if it’s ready for public release. If, in testing, we find issues, we need to fix them by repeating the cycle. This is standard practice in software development.

We can’t make any promises but we are currently on track for that and will notify customers when it is available. Here’s what we expect in that release:

- Internet Explorer 11 (IE11) Compatible with Enhanced Protection Mode (EPM)
- Chrome 31

593 Jason December 8, 2013 at 3:13 am

I downloaded real player…updated it…turned pepper flash off in chrome…extensions are on “RealDownloader 1.33″ and VidSaver 1.18.27….i dont even get the pop up to download the video

594 RealPlayer Team December 8, 2013 at 7:45 pm

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos. Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link:

https://realnetworks.zendesk.com/entries/23689856

To use RealPlayer browser to download videos,

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

Note: While downloading videos if it shows ”Download Incomplete. Refresh the page and try again” redownload the same video again to download it properly (make sure you don’t click Clear List in RealDownloader).

595 Matthew December 9, 2013 at 5:16 am

I have tried the two methods of fixing the downloading problem but it didn’t do anything. it works with internet explorer but not Google chrome.

596 RealPlayer Team December 9, 2013 at 7:55 am

‘Download This Video’ has limited compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix. This issue will be resolved as early as possible. When we have an update on the status of this issue, we will let you know.

In the meantime, you can use alternate browsers like Mozilla Firefox, Internet Explorer or RealPlayer Browser to download videos.

597 A D December 12, 2013 at 1:52 pm

I’m running Chrome on a Windows 7. Downloaded the latest version of Real Player Cloud (did a ‘check for updates’ and was told that I’m running the latest version). I even added the Real Player extension to Chrome. I have Chromecast and it works fine with Youtube and Netflix.

However, I do not see the Chromecast button on Real Player Cloud. Please HELP!!!!!

598 RealPlayer Team December 25, 2013 at 9:26 pm

Sorry! Chromecast option is not available on RealPlayer Cloud software for PC. You’ll need to install the Chromecast extension through your Chrome web browser, and open cloud.real.com in Chrome when you want to cast videos.

If you have additional questions, please send an email to help@real.com

599 Dennis Rivas December 13, 2013 at 7:20 am

I’ve accessed the plug in page for Google Chrome and when I hit the Detail button, the flash player is the first plugin listed, but the entry shows only 1 version of flash, not 3 like was mentioned in the instructions above. The version of Flash player that is installed in my copy of Chrome is as follows (I’ve copied and pasted the entry):

Adobe Flash Player – Version: 11.9.900.170
Shockwave Flash 11.9 r900
Name: Shockwave Flash
Description: Shockwave Flash 11.9 r900
Version: 11.9.900.170
Location: C:\Program Files\Google\Chrome\Application\31.0.1650.63\PepperFlash\pepflashplayer.dll
Type: PPAPI (out-of-process)
Disable
MIME types:
MIME type Description File extensions
application/x-shockwave-flash Shockwave Flash
.swf
application/futuresplash FutureSplash Player
.spl

Please help. I hope I’ve provided enough info.

600 RealPlayer Team December 25, 2013 at 9:05 pm

‘Download This Video’ has limited its compatibility with the latest version of Google Chrome (31). We have fixed this issue with the latest update of RealPlayer Cloud. RealPlayer Cloud is compatible with Windows 7/8 & available for US & Canada. If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014. In the meantime, you can use alternate browsers like Firefox or Internet Explorer 8/9/10 to download videos.

If you have additional questions, please send an email to help@real.com

601 Tom December 14, 2013 at 4:27 am

I followed your directions concerning Flash, and I also downloaded the most recent version of Realplayer Cloud. I can still not download a Youtube video using Chrome. Interestingly, I CAN download a Youtube video using Internet Explorer. Why does it not work with Chrome? The problem is that in Chrome I do not get the Realplayer download button at the top right of the video. Please advise.

602 RealPlayer Team December 25, 2013 at 8:59 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

603 Renald R Lallier December 14, 2013 at 7:43 pm

I have the latest Real Player 16 plus Cloud installed and for downloading videos, it never completes the download, it asks me to refresh and start over. Well I did many times and same results. I transfer the message file to my other computor that has Real Player version 15.0.4.53 and I can successfully download videos fron YouTube that the latest version cannot even download. I paid for this latest version, but it is useless to me. Could I possibly get one of the older version so I can download the videos as on my other computor

604 RealPlayer Team December 25, 2013 at 8:53 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

605 qusai halaseh December 20, 2013 at 3:34 pm

Yes I tried everything it said to do But did not appear on the video

606 RealPlayer Team December 25, 2013 at 5:45 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send and email to help@real.com

607 timothy fossett December 23, 2013 at 4:53 am

I am running MS Vista. I have the current version of Chrome. I have installed the latest version or free Real Player. I have installed the Real downloader. I have the downloader extension plugin enabled. I do not have a download preference with a selectable browser. I cannot get the downloader to work on any site any where.

608 RealPlayer Team December 25, 2013 at 5:27 pm

‘Download This Video’ has limited its compatibility with the latest version of Google Chrome (31). We have fixed this with the latest update of RealPlayer Cloud. Unfortunately RealPlayer Cloud is compatible with only Windows 7/8. However, you can use alternate browsers like Firefox or Internet Explorer 8/9/10 to download videos.

Please make sure the RealPlayer Plug-in is enabled in your web browser by following this link: https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

609 J Michael Slaymaker December 24, 2013 at 8:27 pm

Nothing is working! Cannot download video and have meticulously followed all steps. Another thing I don’t understand is how can you disable Flash but Flash is required to play videos?

610 RealPlayer Team December 25, 2013 at 5:22 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

611 nate December 25, 2013 at 5:55 am

i had accidentally uninstalled the RealPlayer chrome extension how can i re-install it?

612 RealPlayer Team December 25, 2013 at 5:05 pm

You need to perform a clean uninstall and reinstall by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

You can download the latest version of RealPlayer from: http://www.real.com

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

613 Cathy Billie December 28, 2013 at 1:35 pm

I’ve tried re-installing real player, have enabled the extension, etc., but still can’t get the download this video button to appear in Chrome….it works fine in IE8 but I want to use Chrome because it’s faster and I use it for everything….please help.

614 RealPlayer Team December 28, 2013 at 2:52 pm

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

615 mspence January 2, 2014 at 7:42 am

I’m not using realplayer anymore until you bring back the download this video option.

616 RealPlayer Team January 5, 2014 at 12:53 am

Sorry that you are having trouble with downloading videos!

Before downloading the videos, make sure that you have enabled the RealPlayer browser plug-in by following this link:

https://realnetworks.zendesk.com/entries/23689856

Once enabled try to download videos. If the issue still persists, please provide the following information:

1. What is the name of browser are you using to download videos? (Google Chrome, Internet Explorer, Firefox)
2. What is the version of your browser?
3. What is the RealPlayer build number?

To find the build number follow these steps:

1. Open the RealPlayer software.
2. From the RealPlayer menu in the upper left, choose “Help” option.
3. Choose “About RealPlayer” inside the “Help” menu. A window opens.
4. Look for the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.1.179″).

The more specific you are, the better we will be able to assist you further and you can also send an email to help@real.com

617 AnimeDose January 2, 2014 at 7:29 pm

So I’ve heard there’s limited compatibility with the latest versions of Chrome. Which versions would you recommend using?

618 RealPlayer Team January 5, 2014 at 1:01 am

Sorry for the inconvenience caused!

I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

To update RealPlayer,

>Open RealPlayer
>Click on RealPlayer Logo
>Check for update
>Select the update and click install

Note: If RealPlayer is unable to find the latest update, you can download it from: http://www.real.com (Click on get RealPlayer Cloud free)

Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus if you have purchased it.

To sign into RealPlayer,

>Open RealPlayer
>Click on RealPlayer logo at the top left corner.
>Select Sign in from the drop down menu.
>Sign in with your email address and password.

Also follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

Note: If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

619 Ross January 9, 2014 at 5:31 pm

I have a new computer (Windows 7). ‘Have latest versions of both Chrome & RP (Cloud). ‘Followed instructions at top of page, except I only had two versions of flash in the plug-ins & the top one was: C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.72\PepperFlash\pepflashplayer.dll
. Still disabled it & followed rest of instructions, & still the “download this video” button won’t show up using Chrome. I don’t know if this is useful info., but I also downloaded latest version of Adobe Flash prior to trying to fix the “download this video” button issue.

620 RealPlayer Team January 11, 2014 at 7:06 pm

Sorry you can’t download videos!

It sounds like you are using Google Chrome v32. Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and re-installing Google Chrome from Control Panel.

I apologize for any inconvenience this may have caused.

621 kharl pierre January 13, 2014 at 2:56 am

I have this same problem but I only have 2 plugins in my Google chrome and even after I disable it real player still wont work

PLEASE HELP!!

622 RealPlayer Team January 14, 2014 at 9:19 pm

Sorry you can’t download videos!

If you are using Google Chrome version 32, we are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and reinstalling Google Chrome from Control Panel. Then, try downloading videos.

If you additional question, please send an email to help@real.com

623 Dave January 13, 2014 at 10:10 am

I disabled flash. Have Real Player Plus 16. Downloader is showing up in my extensions. But it’s nowhere to be found on Youtube.

624 RealPlayer Team January 14, 2014 at 11:21 pm

Sorry you can’t download videos!

If you are using Google Chrome version 32, we are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and reinstalling Google Chrome from Control Panel. Then, try downloading videos.

If you additional question, please send an email to help@real.com

625 Tboneator64 January 14, 2014 at 11:19 pm

For the last week or so, I keep getting the following message on my Google Chrome taskbar: RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) needs your
permission to run; with the following two select options: Run this time; Always run on this site. This issue hasn’t occurred on my IE 8, so far.

However, regardless of which option I choose, the same annoying message keeps repeatedly popping up on the same pages that I’ve previously given permission (I almost exclusively click on the “Always Run” option!). This NEVER happened to me on this PC (A Windows 8 Based Laptop that’a been upgraded to 8.1) before and would like to know what I have to do to fix this as this is really annoying! There seems to be a lot of uncertainty as to whether this issue is being caused by some unknown virus or some other weird glitch!

Can somebody please kindly enlighten me about any workable solutions for this?

On an unrelated note, I can no longer successfully use RealPlayer Downloader to download YouTube Videos, though I can do this on other sites (Though I have to use IE 8, as the RPD function won’t work on my Google Chrome, regardless of my attempted tweaking of RealDownloader 1.3.3 in the Google Chrome Extensions!). Can anyone tell me why this is?

CHEERS!

626 RealPlayer Team January 15, 2014 at 1:09 am

Sorry for any inconvenience!

If you are using Google Chrome version 32, we are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and reinstalling Google Chrome from Control Panel.

If you additional question, please send an email to help@real.com

627 James MacGregor January 19, 2014 at 1:03 pm

I have tried both steps above to make realdownloader work and its still not working :( can you help please?

628 RealPlayer Team January 19, 2014 at 6:50 pm

Sorry you can download videos!

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try alternate browsers to download videos.

Once it’s fixed, we’ll let you know. I apologize for any inconvenience this may have caused.

If you additional question, please send an email to help@real.com

629 Jim January 20, 2014 at 4:14 am

This thing hasn’t worked with Chrome on my system since October 2013 (it’s now Jan 2014). I’ve seen more than one “press release” from Real saying it’s fixed – but it’s not.

630 RealPlayer Team January 20, 2014 at 4:13 pm

We have already responded to your post in this link:

http://www.real.com/resources/google-chrome-browser/#comment-16086

631 Jim January 20, 2014 at 4:16 am

Oh, forgot to mention… the reason I switched to Chrome is because back in about August it quit working in Firefox – and it NEVER worked in Internet Explorer.

632 RealPlayer Team January 20, 2014 at 3:58 pm

Sorry you can’t download videos!

A new English version of RealPlayer Cloud has just been released worldwide, which will resolve the Download This Video issues you’ve been experiencing. If you are on Windows 7 or higher, visit http://www.real.com today to download RealPlayer Cloud (note: if you have RealPlayer Plus 16, you will keep your Plus features when you upgrade–just sign in to activate them).

If you are on Windows XP or Vista, we will be releasing an updated version of RealPlayer 16 soon that contains fixes for these issues.

If you additional question, please send an email to help@real.com

633 Fiona January 23, 2014 at 11:14 am

I’ve tried both solutions and my downloader won’t appear in any of my 3 browsers (IE, Firefox or Chrome)

634 RealPlayer Team January 24, 2014 at 10:12 am

Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing RealPlayer, follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com

635 Rusty Lampe January 25, 2014 at 6:46 pm

I have been having issues with Realplayer download not working with my Chrome web browser. For months it hasn’t been working but would work in IE. I would uninstall realplayer and then reinstall it. This seemed to work for a little while but then it would stop. I’ve left it alone thinking it would fix itself with updates either through Chrome updating or realplayer but still nothing has been resolved. Then recently I would get notified that realplayer is asking for permission to run either run or always run on sites. After a few days of it bugging me I searched for my answer last night and tried to see fo the steps above would help. The flash player that is similar than the above step is adobe I disabled and the realplayer flashplayerpepper did the steps and still had problems. I have the current version of Realplayer along with Chrome version 32.0.1700.76 m. I seen that it was recommended to uninstall Chrome and reinstall and found that so far I am not getting the pesky notification but still sad that Realplayer download won’t work on Chrome. Please let me know how to fix this or when it will be fixed. Until then I have no choice to use IE if I want to download something.

636 RealPlayer Team January 26, 2014 at 10:55 pm

Sorry for the inconvenience caused!

We are aware of this issue that the ‘Download this Video’ option is currently not compatible with Google Chrome 32. Our support team is working on it and when we have an update on the status of the issue, we will keep you posted.

In this case, I suggest you to use alternate browsers like Internet Explorer or Firefox to download videos. If you additional question, please send an email to help@real.com

637 bishnu February 1, 2014 at 5:11 pm

in youtube i cant see video sometime and the plugin for realplayer cannot be recovered though i tried and downloaded realplayer and chrome several times. please help ASAP. thanks

638 RealPlayer Team February 3, 2014 at 5:28 pm

Sorry you are unable to download videos.

Please respond with the following information:

1. What is your Operating System?
2. Are you able to open RealDownloader? (Start >All Programs > RealNetworks > RealDownloader)
3. What is the version of the Google Chrome?
4. Have you tried downloading videos with an alternative browser?
5. What is the version and build number of your RealPlayer?

To find them follow these steps:

1. Open the RealPlayer software.
2. From the RealPlayer menu in the upper left, choose “Help” option.
3. Choose “About RealPlayer” inside the “Help” menu. A window opens.
4. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.4.61″).

The more specific you are, the better I will be able to assist you.

639 Essance February 1, 2014 at 5:35 pm

I tried it all !! is it because i have windows 8 or google chrome 32.

640 RealPlayer Team February 3, 2014 at 6:38 pm

Sorry you are unable to download videos.

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and re-installing Google Chrome from Control Panel.

If you have an additional question, please send an email to help@real.com

641 Tyrone Joseph February 2, 2014 at 1:23 am

I have the latest version of Chrome32.0, and the latest version of Real Player do not show the “Download This Video” button. Can you tell me what can be the problem?

642 RealPlayer Team February 3, 2014 at 7:01 pm

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and re-installing Google Chrome from Control Panel.

If you have an additional question, please send an email to help@real.com

643 tulmaster February 6, 2014 at 10:26 pm

Okay, thanks for any help. I am using Win 7 hm 64b. IE 11, Firefox 26, the new portable firefox PB portable and Chrome 33. Originally RDL only worked with IE and none of the others. I uninstalled Realplayer and installed latest version 16. Then updated to newest version of Adobe Flash Player (12 i think). Now real downloader seems to work in Firefox 26 and FF PB p, but still not in Chrome (and there is no pepper flash there and I cannot find that to install it. Now realdownloader is not working in IE on some websites and those it does not, it seems the video screen is only black, so possibly some problem with IE and adobe flash player. Main one I would like to get working is Chrome and not have problems in a couple of weeks with firefox. thanks again

644 RealPlayer Team February 8, 2014 at 9:33 am

”Download This Video” option has limited its compatibility with the latest version of Google Chrome (32). Our technical team is aware of this issue and currently working on a fix. In the meantime, you can use alternate browsers like Internet Explorer or Mozilla Firefox to download videos.

Note: RealPlayer Cloud is compatible with Internet Explorer 11 and Google Chrome 31. RealPlayer Cloud is compatible with Windows 7 or higher. You can download it from: http://www.real.com

If you have any additional questions, please let us know.

645 Ninaad February 13, 2014 at 7:45 am

I updated my RealPlayer twice but I am still facing the problem. I can download on Internet Explorer but not on CHrome. I checked chrome plugins but real player downloader was not listed their. What should I do???

646 RealPlayer Team February 13, 2014 at 5:33 pm

Sorry for the inconvenience caused.

Note: We do have a known compatibility issue with the latest version of the Chrome browser, Chrome 32, so Download This Video does not currently appear for users on that browser. We expect to release a fix for this issue in the next week or so.

In this case, I suggest you to download videos using alternate browsers like Mozilla Firefox or Internet Explorer. Before downloading videos, make sure that you have enabled the browser plug-in using this link:

https://realnetworks.zendesk.com/entries/23689856

You can also use RealPlayer as a browser to download. To do so, follow this:

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

647 Soeren February 16, 2014 at 12:10 pm

Hi
Just downloaded Realplayer Cloud. I can’t download videos. I use chrome. So I understand there is a problem there. But I cant download from Explorer either. No download button though I explicitly chose to get that function. In preferences I don’t have a setting called Download and recording. It’s just recording, and there settings for live recording but not download. I have no plug ins it says under accesories. What 2 do?
Regards
Soeren

648 RealPlayer Team February 17, 2014 at 1:05 am

Sorry for the inconvenience caused.

To begin with, the latest version of RealPlayer comes with the built in RealDownloader. In order to change the download settings follow this steps:

1. Click on Windows ‘Start’ menu from your monitors left side corner.
2. Click on ‘All Programs’
3. Choose ‘RealNetworks’
4. Select ‘RealPlayer Downloader’
5. Click on RealPlayer Downloader logo.
6. Select ‘Preferences’ option from the drop down menu. (There you can alter the downloading setting)

With regards to downloading videos, we released an updated version of RealPlayer Cloud, which resolved the downloading issue with Google Chrome 32 browser.

RealPlayer Cloud is now available for download in English from anywhere in the world, on PC (Windows 7 and higher), Android (4.0 or higher), iOS (5 or higher), and Windows 8 touch-screen devices.

In this case, I suggest you to uninstall RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Once uninstalled, to download the basic version of RealPlayer Cloud, click on this link: http://www.real.com/

Note: Make sure that you have enabled the browser plug-in by following.

https://realnetworks.zendesk.com/entries/23689856

To enable the plug-ins in Google Chrome follow this: https://realnetworks.zendesk.com/entries/24007773

Note: If you are running Windows XP/Vista, we will be making this fix available for RealPlayer 16 worldwide in early 2014.

After that try to download videos. If you still have any issues, please send an email to help@real.com

649 SFT February 18, 2014 at 4:50 am

Hi, I downloaded Realplayer cloud recently and it was working fine when I updated for a while, but now I can’t download from chrome anymore. The downloader works on internet explorer, but not chrome and I haven’t manually changed any of the settings. Any advice? I run on Windows 8.

Thanks,
SFT

650 RealPlayer Team February 18, 2014 at 5:44 pm

Sorry for any inconvenience.

If you are using Google Chrome v32, the download issue has been corrected in the latest version of RealPlayer Cloud, released on Feb. 14 in English. If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by selecting Check for Update within the desktop RealPlayer Cloud, or by visiting http://www.real.com. You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions further down in this article.

https://realnetworks.zendesk.com/entries/23689856

If you have further questions, please send an email to help@real.com

651 Mike February 20, 2014 at 7:58 am

When are you going to fix the issue with GCHROME32? The download feature is much needed. Thanks

652 RealPlayer Team February 22, 2014 at 4:25 am

Sorry for the inconvenience caused.

The following issues have been fixed with the new build of RealPlayer Cloud.

- Download This Video button did not appear in Chrome 32 or Internet Explorer 11

- “Download incomplete” and “Unable to download” error messages

Note: RealPlayer Cloud is now available for download in English from anywhere in the world, on PC (Windows 7 and higher), Android (4.0 or higher), iOS (5 or higher), and Windows 8 touch-screen devices.

To get the new build, please try uninstalling RealPlayer installed in your computer already by following this link:

https://realnetworks.zendesk.com/entries/23994572

Once done with uninstalling RealPlayer, try re-downloading the free version of RealPlayer by click on this link: http://www.real.com/

Note: Please note that you may need to re-enable the browser plug-in. To do so, follow this link:

https://realnetworks.zendesk.com/entries/23689856

After that, try to download videos.

Note: If you are running Windows XP/Vista, rest assured we will be making this fix available for RealPlayer 16 worldwide soon.

If the issue still persists, please send an email to help@real.com

653 Mason Kaufman February 22, 2014 at 7:19 am

Ive tried both of the listed fixes yet still when i hover over a video in my browser (Google Chrome) the download button does not appear, ive used realplayer in the past and never had this problem please help!

654 RealPlayer Team February 22, 2014 at 9:52 pm

If you are using Google Chrome v32, I’m happy to report that the download issue has been corrected in the latest version of RealPlayer Cloud, released on Feb. 14 in English. If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by selecting Check for Update within the desktop RealPlayer Cloud, or by visiting http://www.real.com. You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions further in this link:

https://realnetworks.zendesk.com/entries/23689856

If you still have any additional questions, please send an email to help@real.com

655 Dave February 23, 2014 at 4:36 am

I have followed all the advice I can find about getting the Real player Download button to appear to this point NOTHING works. I still have no button,showing up, I have installed the latest reap player, adobe flash player and google chrome and frankly I have no idea what is going on

656 RealPlayer Team February 23, 2014 at 6:20 pm

Sorry that you’re unable to download videos.

If you are using Google Chrome v32, I’m happy to inform that the download issue has been corrected in the latest version of RealPlayer Cloud, released on Feb. 14 in English.

If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by selecting Check for Update within the desktop RealPlayer Cloud, or by visiting http://www.real.com.

You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions in this article:

https://realnetworks.zendesk.com/entries/23689856

If you still have any additional questions, please send an email to help@real.com

657 Mike February 23, 2014 at 8:31 pm

Thank You so much. The download button feature now works perfect on google chrome. Again, Thanks!

658 RealPlayer Team February 23, 2014 at 8:34 pm

I’m glad to hear that this is working for you now!

Thank you for letting us know.

659 Mike February 23, 2014 at 8:33 pm

Real player. I have windows 7 and I did everything you instructed me to do.

1) Uninstall all real player files & folders & the program itself.
2) Real install the newest version on the website.
3) Allow the real plugin on chrome
4) Everything works perfect!

660 RealPlayer Team February 23, 2014 at 8:36 pm

I’m glad to hear that this is working for you now!

Thank you for letting us know.

661 Yuuki Snow February 24, 2014 at 8:35 pm

The download this video no longers shows in any of the browser. I did the complete Google Chrome thing.
It was working a few days ago but now its not please help.

662 RealPlayer Team February 24, 2014 at 9:16 pm

One solution to fix this is to completely remove RealPlayer from your PC, then reinstall RealPlayer Cloud.

Note: This fix will only work for customers having Windows 7 or 8.

First, uninstall the existing software using the instructions here:

https://realnetworks.zendesk.com/entries/23994572

Next, download the free version from http://www.real.com (depending on your operating system, the button may say Download the Free RealPlayer or Get RealPlayer Cloud Free).

Then enable the download plug-ins by following this link:

https://realnetworks.zendesk.com/entries/23689856

If you still have any additional questions, please send an email to help@real.com

663 Yuuki Snow February 25, 2014 at 2:07 am

It worked thank you so much!
Now I know what to do if it happens again.
I am so happy now : )
thanks again

664 RealPlayer Team February 25, 2014 at 3:39 pm

I’m glad to hear that this is working for you now!

Thank you for letting us know.

If you still have any additional questions, please send an email to help@real.com

665 John Mathias March 6, 2014 at 2:39 pm

Hi
I’ve tried all the suggestions above but still can’t download videos when in Chrome (version 33.0.1750.146), so having to revert to Internet Explorer whenever I want to download a video (where it works!)
Any further suggestions as I really like Chrome Thanks, John.

666 RealPlayer Team March 7, 2014 at 3:16 pm

Sorry for the inconvenience caused.

We are aware of this issue that the ‘Download This Video’ option is currently not compatible with Google Chrome v 33. Our support team is working on it to get this resolved. When we have an update on the status of this issue, we will keep you posted.

In the meantime, try downloading videos using other web browsers like Internet Explorer or Mozilla Firefox. You can also use RealPlayer as a browser to download videos. To do so, follow this steps:

>Open RealPlayer.
>Click on RealPlayer Menu (at the top left corner)
>Select File.
>Click on Open.
>Type http://www.youtube.com and click OK.
>Play any video and download it.

If you need further assistance, please send an email to help@real.com.

667 Chris March 14, 2014 at 2:14 pm

I tried all the fixes, disabling Pepper Flash, updating Real player, using Windows XP and Google Chrome.

I uninstalled Real Player and then downloaded the NON-CLOUD older version. That still doesn’t work.

I’m about to just give up altogether, can you help me??

668 RealPlayer Team March 14, 2014 at 8:28 pm

Sorry for the inconvenience caused.

We are aware of the issue that the ‘Download This Video’ option is not compatible with Google Chrome browser. Our support team is working on it to get this resolved. When we have an update on the status of this issue, we will keep you posted.

If you need further assistance, please send an email to help@real.com

669 Sayeed March 18, 2014 at 3:54 pm

Hi, I downloaded Realplayer cloud recently and it was is not working fine when I updated for a while, but now I can’t download from chrome anymore. The downloader works on internet explorer, but not chrome and I haven’t manually changed any of the settings. Any advice? I run on Windows 7
can you helped me how can i to do download from youtube
sayeed_hosseini@yahoo.com

670 RealPlayer Team March 19, 2014 at 9:41 pm

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as an interim fix, try using alternate browsers to download videos.

Once it’s fixed, you’ll be notified. I apologize for any inconvenience this may have caused.

If you need further assistance, please send an email to help@real.com

671 Joseph March 18, 2014 at 5:43 pm

I’m using chrome 33.
please work on adding “download this video” option soon on this version as well
I hope when the option is available we’ll receive an email about the update
thanks in advance

672 RealPlayer Team March 19, 2014 at 9:45 pm

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime as an interim fix, try using alternate browsers to download videos.

Once it’s fixed, you’ll be notified. I apologize for any inconvenience this may have caused.

If you need further assistance, please send an email to help@real.com

673 Dave March 30, 2014 at 6:21 am

Yeah I tried it, after disabling the flash I had no videos at all, now I have the recent version of Realplayer, the cloud version and it doesn’t open for quite awhile and I can’t get rid of it, don’t like the cloud and I still haven’t got the download button so all this was for nothing, except to make matters worse

674 RealPlayer Team April 1, 2014 at 3:45 pm

Sorry for the inconvenience. Please send an email to help@real.com, include a brief description of the issue to assist you.

675 Dave March 30, 2014 at 6:38 am

I got stuck with the realplayer cloud version and it didnt open, I uninstalled it and I lost the previous version, the halfway decent usable one, I have no realplayer at all now, but on the bright side, I have no problems with it anymore

676 RealPlayer Team April 1, 2014 at 3:49 pm

Please see our response to your post via this link: http://www.real.com/resources/google-chrome-browser/#comment-18091

677 Andre April 7, 2014 at 8:14 pm

Recently upgraded to RP Cloud but it is not yet compatible w Chrome

the browser will occasionally display the Download Now button for certain pages but will occasionally freeze; when this occurs, a prompt then appears saying “The following plug-in has become unresponsive: Unknown. Would you like to stop it?” Selecting NO keeps the browser frozen, while selecting YES unfreezes it — a drop-down notification will then appear saying “RealPlayer Video Downloader for PepperFlash (32-bit) has crashed.” On some pages, the “Bookmark This Video” button will appear, but the program is still pretty flawed.

Hope you guys fix it soon

678 RealPlayer Team April 12, 2014 at 8:19 am

Sorry for the trouble. ‘Download This Video’ option has limited its compatibility with the latest version of Google Chrome (33). Our technical team is aware of this issue and currently working on a fix. In the meantime, you can use alternate browsers like Internet Explorer or Mozilla Firefox. When we have an update or a fix, we will let you know.

679 Jamal April 18, 2014 at 11:17 pm

I have followed both processes, i.e. disabled pepperflash and installed realplayer cloud with all latest updates. I still can’t download videos from youtube. Download video button does appear but nothing happen when I click it.

680 RealPlayer Team April 20, 2014 at 8:12 am

Sorry for the trouble. Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Clean uninstall includes removing RealPlayer folders. Therefore, make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing, follow the steps to enable the RealPlayer Plug-in in your web browser: https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, please send an email to help@real.com.

681 Gary April 19, 2014 at 7:48 pm

I uninstalled and reinstalled Real Player and also installed Firefox, I still have no access to the converter and trimmer features. I also disabled the Pepperflash thing…nothing works .

682 RealPlayer Team April 20, 2014 at 4:55 am

Sorry for the trouble. Performing a clean uninstall and reinstall can help you resolve many issues, to do so follow this link: https://realnetworks.zendesk.com/entries/23994572

Note: Clean uninstall includes removing RealPlayer folders. Therefore, make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.

After installing, follow the steps to enable the RealPlayer Plug-in in your web browser: https://realnetworks.zendesk.com/entries/23689856

To access RealPlayer Converter or Trimmer,

>Open RealPlayer
>Go to Library
>Right click on the file
>Choose Edit
>Select Trim or Convert

If that doesn’t help, please send an email to help@real.com.

683 Bonnie June 3, 2014 at 6:57 pm

I just can NOT get the download this video button to come up. have done the required “fix” over and over. I am running chrome on windows 8.1 os and it just won’t come up. please!!!! HELP!!!!

684 RealPlayer Team June 3, 2014 at 8:43 pm

Sorry for the trouble.

If you are using Google Chrome version 35, please note that Google has announced that, they will only allow customers to use extensions from the Chrome Web Store beginning with Chrome 35. Therefore, Download This Video may not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use Internet Explorer or Firefox to download videos.

If you have any additional questions, please send an email to help@real.com

685 Patrick June 13, 2014 at 4:45 am

Hi.
I have recently downloaded the latest version of Real Player and the latest Beta version of Chrome. I was then after several years of looking for a version of Chrome to work with Real Player able to use the download button. I now see that Chrome have disabled this extension as you are not on their web store. It is not possible to enable in extensions. A lot of people will have this problem now and be frustrated again as I am. Pay the so and so’s their $5 and get yourselves on the web store for crying out loud! You were advised of this change in 2013. We weren’t!! Please be expedient in regard to this issue, it is most frustrating.

686 Brinton Felixraja June 13, 2014 at 7:44 am

How frustrating!

Yes, you’re correct. Google has announced that, beginning with Chrome 35, they will only allow customers to use extensions from the Chrome Web Store. Therefore, Download This Video may not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use IE or Firefox to download videos. You can use RealPlayer browser too.

Here’s how:
1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

If you have any additional questions, please send an email to help@real.com

687 Olaorun June 26, 2014 at 2:29 pm

I tried the First and Second steps and neither worked. It is still grayed it the extensions tab along with some other. I hate that they disabled them in their browser and does not allow for enable. I feel this too intrusive on my computer

688 RealPlayer Team June 26, 2014 at 2:55 pm

It sounds like you’re using Google Chrome to download videos. With the release of Chrome 35, Google has announced that they will only allow customers to use extensions from the Chrome Web Store. Therefore, Download This Video will not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use Internet Explorer or Firefox to download videos.

If you have any additional questions, please send an email to help@real.com

689 Brandon June 27, 2014 at 11:54 am

Realplayer Downloader extension has been disabled by Chrome. how to enable it again?

690 RealPlayer Team June 27, 2014 at 8:12 pm

With the release of Chrome 35, Google has announced that they will only allow customers to use extensions from the Chrome Web Store. Therefore, Download This Video will not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use Internet Explorer or Firefox to download videos.

If you have any additional questions, please send an email to help@real.com

691 DebGrace July 10, 2014 at 4:26 pm

I tried everything. Its still ot working. i also hav the lastest and always checking for updates. i used to download everything just fine on Realplayer Classic but after i got Realplayer Cloud i cant download anything

692 Brinton Felixraja July 13, 2014 at 12:59 am

Sorry for the trouble. In order to troubleshoot this issue effectively, I will need you to provide the following information:

1- What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
2- Do you have any security software installed (Norton, McAfee, AVG, etc.)?
3- Does the Download This Video button appears or not at all?
4- Have you enabled the RealPlayer Downloader plugin?

To verify follow this link: http://customer.real.com/entries/23689856

5- Where you able to download using other web browser?
6- What web browser do you use (Google chrome/Firefox/ Internet Explorer)? What’s the version?
7- What version of RealPlayer is installed?

To find the version:

a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.11.0″).

The more specific you are, the better I will be able to assist you.

If you have any additional questions, please send an email to help@real.com

693 DebGrace July 11, 2014 at 5:49 am

The “Download This Video” thing does come out but everything is unable to download. Im also always checking for updates and i hav the latest version and everything..

694 Brinton Felixraja July 13, 2014 at 5:41 am

Sorry for the trouble.

Other customers have reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime, try clean uninstall and reinstall. Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: http://customer.real.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps given in the below link to enable the RealPlayer Plugin: http://customer.real.com/entries/23689856

If that does not resolve the issue, please provide the following:

1. The URL of the video that you’re unable to download.
2. The download and upload speed of the Internet. To verify, visit http://www.speedtest.net
3. Are you able to download from other websites like http://www.dailymotion.com, http://www.vimeo.com ?

Awaiting for your response.

695 antonio phillips July 16, 2014 at 6:23 am

Hey have you fixed the problem with RealPlayer Download not working on Google Chrome yet? I still can’t download anything using Chrome, and it says that Chrome has permanently disabled the download feature through RealPlayer. PLEASE LET ME KNOW IF YOU ARE WORKING TO FIX THIS & IF IT HAS BEEN FIXED YET.

696 Brinton Felixraja July 16, 2014 at 7:53 am

You will not be able to download using Google Chrome browser. Google has announced that, beginning with Chrome 35, they will only allow customers to use extensions from the Chrome Web Store. Therefore, Download This Video may not work in Chrome 35. We are working on a solution that we expect to release in the near future. In the meantime, please use IE or Firefox to download videos.

You can use RealPlayer browser too. Here are the instructions to access the RealPlayer browser:

1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web Browser.
5. Type http://www.youtube.com and then choose a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option.

Hope this helps! If you have any additional questions, please send an email to help@real.com

697 Rida Zojaj July 23, 2014 at 5:58 am

There is no browser in browser plugin option in my program files i.e. there is no extension file i have uninstalled and re installed it but its of no use what do i do?

698 Brinton Felixraja July 23, 2014 at 7:48 am

In order to troubleshoot this issue effectively, I will need you to provide the following information:

1- What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
2- What web browser do you use (Google chrome/Firefox/ Internet Explorer)? What’s the version?

To find the version:

Internet Explorer
a. Open “Internet Explorer” from the Windows Start menu or clicking the IE shortcut from your desktop.
b. Click “Help” to access IE’s Help menu (top left corner).
c. Some later versions of IE don’t display a menu bar by default. If you don’t see a “Help” menu bar option near the top of the browser window, press “Alt-H,” which displays the menu bar and simultaneously brings up the Help menu.
d. Choose “About Internet Explorer” from the Help menu.
e. View the version, which is displayed in a new window. The logo will show the general version you’re running.

Firefox
a. Open a Firefox browser window.
b. At the top of the Firefox window, click the Firefox button.
c. Go over to the Help menu (top left corner) and select “About Firefox.”
d. The About Firefox window will appear.
e. The version number is listed underneath the Firefox name.

Google Chrome
a. Open Google Chrome.
b. Click the three horizontal lines at the top right corner.
c. This will open a new menu of options.
d. Click “About Google Chrome” near the bottom of the menu.
e. This will open a new About Google Chrome pop-up window.
f. View the version, which is displayed in a new window.

3- What version of RealPlayer is installed?

To find the version:

a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.11.0″).

4- Were you able to enable the plugin for other web browsers and download videos? To enable the RealDowloader plugin, follow the instructions given in the below link:

Download This Video option does not appear: https://realnetworks.zendesk.com/entries/23689856

The more specific you are, the better I will be able to assist you.

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