UPDATED GOOGLE CHROME AND REALPLAYER, DECEMBER 11, 2012:
We have just released a new version of RealPlayer that works with Google Chrome. Please select Check for Updates in the drop-down menu in the RealPlayer app or simply click the orange button in the top right corner of this page to download and install the newest version of RealPlayer. Once the new version is installed, the Download this Video button will appear in the upper right corner of videos online.
We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.
Q: Why doesn’t “Download This Video” work in Google’s Chrome broswer?
A: Chrome has recently been updated. Among the few changes that were rolled out in the update, Pepper Flash has been implemented to handle Flash video. You can learn more about the decision to implement Pepper Flash in this post from Google’s Chromium blog.
As a result of the update, you may have recently started having problems with RealPlayer’s Download This Video button in the browser such as it doesn’t appear when viewing videos in Chrome 21, or maybe you can see the button, but nothing happens when you click it, the following steps should resolve the problem. In order to fix the issue, please do the steps in both sections and close and reopen Chrome before trying the download again.
First: Disable Pepper Flash
1. Open a Google Chrome browser window.
2. In the address bar enter chrome://plugins/
3. Click the Details link in the top right corner.
4. The top entry should show three versions of Flash. Click Disable for the first one (you should see the Location listed as C:\Users\user\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll).
5. Close, restart Chrome, and try downloading a video from your favorite video site.
Second: Update your RealPlayer
Download the latest version of RealPlayer by clicking the orange button on the top right corner of the page. You can also update RealPlayer by following these steps:
1. Open RealPlayer on your computer.
2. Click the RealPlayer logo.
3. Click Check for Update.
4. Check the box next to RealPlayer.
5. Click Install Updates. If you don’t see RealPlayer in the available updates, you most likely have the latest version.
If you’re still unable to download videos after following these solutions, please contact Customer Support or leave a comment below.
{ 437 comments… read them below or add one }
The First solution works
!!!!!!!!!!!!!!!!!!!!!!!!-PLEASE HELP-!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i need some help, because i’m unable to download videos on chrome or internet explorer
Have you tried the steps outlined above?
I’m trying to download sounds/music not video from bibleonline.ru I used to download from there with no problem but now i can’t. can someone please help.
I have followed steps above and able to see “Download this video” now. When click on it, nothing happen. Anyone experience the same?
Thanks
Try installing the latest version of RealPlayer, that should fix the problem.
Tried the above; the pop-up comes up over the top right corner of the video, but clicking it does nothing.
thank you so much,but by doing the 1st witch is the 1 that worked for me. will it affect anything else im needing?
I have tried all the suggestions but still not working. But maybe my problem is different. In my case looking at preferences/download & recording/webdownload & recording ONLY internet explorer 9 is shown and not Chrome. For some reason Realplayer doesn’t pick up chrome as browser. Tried everything from uninstalling to reinstalling bu to no avail.
Hope there is a solution to this problem. Thanks
As long as you have at least one browser in the RealPlayer Download & Record Preferences it should work. Give that a try and let us know how it goes.
Yes I tried everything it said to do but when I click on download nothing happens. Gruuu! I am so upset that I could scream and throw my laptop. Now what?????
Try downloading the latest version of RealPlayer and installing it. That should fix the problem.
Done all of that, still nothing. Could it be because I am running windows 7?
You may need to verify your User Account Controls have been verified before trying to install RealPlayer. YOu can get more information about User Account Control in Windows 7 and Vista as well as directions here: https://real.custhelp.com/app/answers/detail/a_id/8840/kw/windows%207/p/9
I tried the 2 solutions i still can’t download video
Couldn’t get past step 2 in Disable Pepepr Flash. Just get a “page not availble message”
Have you tried updating the player? That should help.
hey thanks it worked……….
it worked!!
thanks a lot!!!!!
To start with thank you for taking the time to tell us about the pepper flash “Update”. by Chrome its good to know the problem has an outside cause if not a solution at the moment. I downloaded the latest version of Real Player yesterday [basic version as my computer doesn't have a lot of RAM and the area I live in doesn't have a high speed information telephone exchange] but. Real Player still doesn’t automatically offer me the YouTube video download as it did up to a week or so ago. The only symbol on Chrome in the right hand corner is a spanner. Clicking on this and then “Extensions” gives a “Real Player HTML5Video downloader Extension” with a enable or disable option however clicking either still does not result in a “do you want to download this video” window. I like using Chrome and would hate to be forced to use either high RAM requring Internet Explorer or the continually “updating” Firefox. Can I use the Chrome Pepper flash to download videos?
We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact
I cannot even find the details link. ha
To find the Details link. Open a Google Chrome browser window. In the address bar, enter chrome://plugins/ and enter. There should be a Details link in the top right corner.
it works!!!!! thx a lot!!
Thanks for this. The 1st solution worked for me.
Thanks for solution to plugin realplayer on chrome,it realy works.
I’ve already tried many other things… And this FIRST solution WORKED amazingly! So simple! Thanks.
Works like a charm. Thanks a lot for the help.
I also couldn’t get this to work even after disabling the pepflash plugin and re-installing RealPlayer.
I finally uninstalled RealPlayer and installed RealDownloader in it’s place. Downloading from Chrome now works for me.
Glad it’s working for you now.
hi
with chrome and win7 pro 64bit i can’t download any kind of video.
i have made the plugin disable.
it works with ex9
any advise?
thnx
moti
We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact
thank you very much
works excellent
I am unable to download any songs from realplayer.The dialogue box “download this video” is does not appearing in particular songs which i am wish to download.
Pls help me;
Shibinambat
Ahh great thanks!! I was getting scared that I might have to switch browsers at one point.
Worked like a charm
1st solution works.
Solved my problem perfectly.
Great! Thanks.
Followed instructions. Even removed and reinstalled Realplayer. Still no “Download This Video” button. It does work in Firefox.
We’ll be able to provide more detailed help with the Google Chrome browser at customer support, which you can find here: https://real.custhelp.com/app/contact
i did the pepper flash thing and did the update and when i click the download button on a video it dosent work r there any extra tips?
If you’ve already downloaded and installed the latest version of RealPlayer and it’s not working we can provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact
help! i did both of those steps and it still doesn’t download the movies i want.
We’ll be able to provide more detailed help through customer support, which you can find here: https://real.custhelp.com/app/contact
Yipee!! It worked!
Thanks Real! (WIsh Chrome would stop poking around with things that are working perfectly fine!!)
Glad we could help!
in my old laptop i could use realplayer just fine, but it wont let me download on this one. I can’t download the newest version of RealPlayer either because i have no money to buy the upgrade.
what should i do?
ReaPlayer is free to download. You should be able to download and install the latest version of RealPlayer by clicking the orange button in the top right corner of this page. If that doesn’t work let us know what browser you’re using.
i still cant download please help
We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.
I tried the first method, but it still didnt work. It says its out of process.
Try downloading and installing the latest version of RealPlayer. Let us know if that works.
THANKS… The first one works
First method worked, after i downloaded the plug ins suggested in the RealPlayer check for updates list.
I tried the above steps.. I am getting the Download Think Video Link.. But after clicking it.. After the video downloads for sometime.. Its stops abruptly saying “Unable to Download Video”
We’re going to need more details about your setup. Please contact customer support, which you can find here: https://real.custhelp.com/app/contact
It works,Thank you
okay this is working awesomely but i still like the pepper flash so is there any chance for an upgrade in which pepper will work?
We’ll keep you posted.
Tried the above steps but stll no change. Realplayer Downloader works fine with IE and Firefox, but not in Chrome or Opera.
I was able to use Realplayer download until yesterday, today is no more working.
When I checked in the chrome plug ins, I have only one version of flash
Shockwave Flash 11.3 r31
C:\Users\Xps\AppData\Local\Google\Chrome\Application\22.0.1229.79\PepperFlash\pepflashplayer.dll
and the folder C:\Users\user\AppData\Local\Google\Chrome\Application\21.0.1180.60 is no more existing on my disk
What should I do?
We are aware of the issue with Google Chrome and currently working on a global fix soon. In the mean time try downloading videos using Internet Explorer/Mozilla Firefox. thanks for your support and patience.
First one worked! Thanks……….
I tried but there weren’t three versions of adobe flash player..just one..when i clicked disable, none of the videos can be played as it states to install a latest flash player..when i reverse the step, the videos can be played but the download the video icon doesn’t pop up…can any1 pls help me wit this issue?
The latest version of RealPlayer fixes the problems you’re encountering. You can download a new version of RealPlayer and install it or simply check for updates in the RealPlayer app.
after the latest chrome update, the flash plug in is no longer separated into three versions. Everything is rolled into one enable/disable button. disabling pepper flash disables all flash function.
Performed the above steps awhile back and the problem was fixed. The problem has returned and now in the plugins page pepflash is the only option as the other 2 are not even listed anymore. Did Google change Chrome again?
Try updating your version of RealPlayer.
Pepflash is now the only player available in plugins. What do we do now?
Please try disabling Pepper-Flash by following the steps given in the link: https://real.custhelp.com/app/answers/detail/a_id/10000 and also try using Mozilla Firefox /Internet Explorer. If that doesn’t work, let us know so that we can help further.
Someone make it work in chrome 22 already! it’s been out long enough, someone damn well better be figuring it out.
We totally understand your frustration. Chrome just did another update. Stay tuned for an update on this post. In the meantime, you can still use RealPlayer with other browsers.
The First solution works
Hi,
I tried doing step one but videos werent playing on my computer anymore as it was saying I didn’t have Flash’s latest version anymore . Does anybody have any other solution for me?
Unfortunately, RealPlayer isn’t currently working with the latest version of Google Chrome. Please try using RealPlayer with Firefox or Internet Explorerer.
i have installed real player but i m not able to download songs , i have already tried with updates still the problem is same
Please send an email to help@real.com along with a brief description of what happens when you try to download songs.
hi i still cannot solve aproblem
Try using RealPlayer with Internet Explorer or Firefox.
Hey there. I had updated the real player but somehow when my downloading is in progress, suddenly the real player stopped and I dont evet get to download the video. And another case, the video had finished downloaded but I cannot played the video. This is happening to me yesterday. Before this, it was okay. Help me!
Assuming that you are using Google Chrome version 22 to download the videos, Google Chrome version 22 does not currently support our Download This Video feature. Try downloading the videos using a different browser like Mozilla Firefox/Internet Explorer.
Thanks!
It worked just perfectly! 
unable to see the download option. followed all the steps.
Try uninstalling and reinstalling the software again.
is there a reason my comment before this wasn’t posted? does it need to be approved or something? it should tell you.
What was your comment? We’ll look into it and post it.
it’s about a paragraph i keep trying to write. but it does nothing? can i only post one sentence? i see other people explaining there whole problem
Thanks for your comment we are looking into the issue. In the meantime, we want to help remedy the situation. We can provide more detailed help via our customer support. Please send an email to help@real.com along with a brief description of the flash problem you’re encountering.
is there an email i can send an email too? or a customer service phone number? cause i can’t post my comment here and i am getting frustrated. ill try again: like i said, which didn’t seem to be posted sorry. i only have the one flashplayer, the pepperflash one. i used to have all three just like it says but it dissapeared or something i’m not sure? i used to have this same issue about every couple months and i would follow option 1 to fix it. but now theres only that one flashplayer, if i disable it, i cannot view any videos as it says i do not have a player installed, then asks me to install adobe which should already be automatically installed on chrome?? i am confused and getting to the point of frustration, i really like realplayer it’s an amazing program i use alot and it would be a shame if i can’t use it anymore. and there are no updates on realplayer for me either.
Yes, please contact customer support by sending an email to help@real.com they will be able to give you more detailed help specific to your setup.
The instructions provided above restored my download button. Once I disabled the pepper flash, everything worked fine. Thank you.
The first option worked well. Thank you very much
Rgrds,
Nasri
First option worked for the first time with google chrome. but later shows error message “Flash player upgrade required”. Please help to solve this issue.
Unfortunately, the latest release of Chrome 22 does not currently support our Download This Video feature. At this time, the only solution is to use Internet Explorer or Firefox for downloading videos with RealPlayer.
These steps perfectly solve the problem.
Just do it right and you will be back with the working “Download this Video” button !
It worked! Thank you. but I want to know what happens when I disable pepperflash?
Mine cant download from chrome even firefox . ALso I tried to update and it shoed that cant reach server…WHAT should I do now? And I have the latest version of real player since I re-downloaded again from Real…
RealPlayer currently isn’t working with the latest version of Chrome. Please send an email to help@real.com along with a brief description of the problem you’re encountering with Firefox.
Also my chrome dont have the pepflashplayer on chrome as list above, I only have 2 version, and since chrome shown that I have the latest chrome..what is happening…
Please send an email to help@real.com along with a brief description of the flash problem you’re encountering.
I tried the first option, but after disabling the flash I couldn’t not see the video in the first place !! It gives an error that adobe flash is required to play the video. and even with that, i couldn’t see the download the video button !
Unfortunately, RealPlayer isn’t currently working with the latest update of Google Chrome. Try using Internet Explorer or Firefox.
great great great
Hi All.
I tried a different step and it worked for me.
OS: Windows XP SP3
1. Open chrome://plugins/ in the browser
2. Disable all the Flash extensions listed.
3. Disable Shockwave Extenstions
4. Disable any other downloader extension you have.
5. Close Chrome and open it
6. Open Youtube and try to play a video
7. It gives an error ” Flash Player is required to play this”
8. Click on the option to download flashplayer from the youtube window.
9. Install FlashPlayer.
10. Try youtube again.
11. It worked for me without a restart of Chrome. Try restarting Chrome.
I have try all solutions and none have helped. I have downloaded realplayer and the download and recording does not work. I have also open explore and it did not work on there. Please help. I cant download videos.
Unfortunately, RealPlayer is not currently working in the latest version of Google Chrome. Try using Internet Explorer or Firefox.
I have tried that but I cannot still download video.
Have you tried downloading a video in Internet Explorer or Firefox?
I’m encountering the same problem. Only difference is RealPlayer used to work on Chrome until recently. It does work on Explorer but I really don’t like using that browser as it is a big hassle. Then when I disable pepper flash, I get no video at all. What gives?
Chrome 22 (released on Sept. 26, 2012) does not currently support our Download This Video feature. At this time, the only solution is to use Internet Explorer or Firefox for downloading videos with RealPlayer.
Cannot download any Mp4 videos, have tried updating, uninstalling and installing real player. It will generally download flash player videos ok,
Try using Internet Explorer or Firefox.
i need help to download movies online
What is the problem you’re having?
I have some downloaded vids already on my computer; I can’t seem to play any of them on real player. What’s the secret? They’re showing up in my “Now Playing” list but the vids won’t play at all. No error messages…
Do you know the video format of those videos? If you just provide the extension after the video that will be enough.
I performed steps one and two and still could not download…updated the Adobe Flash Player…works fine now.
Some You Tube videos download instantlty but are then not convertable to any format. Can someone please help me
Thanks in anticipation
Philip
Sorry for the trouble Philip. Please try to uninstall and reinstall RealPlayer by following the steps given in the link: http://real.custhelp.com/app/answers/detail/a_id/8721.
Hello .. I’ve been real player + user / fan for several years now .. and am quite happy with it, but a couple of things annoy me, Number 1 I have not burned my own favorit cd .. with songs I have from cd collection min .. I get the message that I do not have the legal rights??
Why does the ONLY real player? there is no problem with Win media player etc..
Number 2. I’m pretty tired of that real player stock 2-3-4 copies of the same movie / song when I move a song in my library .. realplayer save it again ..
Is there a way and prevent real player and do it .. or a program that removes duplicates?
Regards BluesViking from Norway
Thank u sooooooo much it worked..
It worked! Thank you so much!
MANOJ, THANK YOU!!!!
People,
Follow THESE steps
Hi All.
I tried a different step and it worked for me.
OS: Windows XP SP3
1. Open chrome://plugins/ in the browser
2. Disable all the Flash extensions listed.
3. Disable Shockwave Extenstions
4. Disable any other downloader extension you have.
5. Close Chrome and open it
6. Open Youtube and try to play a video
7. It gives an error ” Flash Player is required to play this”
8. Click on the option to download flashplayer from the youtube window.
9. Install FlashPlayer.
10. Try youtube again.
11. It worked for me without a restart of Chrome. Try restarting Chrome.
Step 1 worked for me, Thanks Real Team
THANK YOU ! XXX
i m using google chrome.i also have real player sp.when i open youtube and right click on the video ,there is no option for downlaod via real player ….what should i do?????
in internet explorer 8….the option is present but when i click ‘download this video to real player’ it says that this clip could not be downloaded from this site…….please tell me what should I do!!!!!!
Please send an email to help@real.com along with a brief description of what happens when using RealPlayer with Internet Explorer 8.
ever since that update….i cannot play videos on google chrome without them buffering/loading the whole time…i followed them two steps, disabled pepper flash and updated my real player (got the download video buttong back) but it is saying that RealPlayer(tm)ChromeBackgroundExtension Plug-in (32-bit) is out of date and i cant find any way to update it..need help…real annoying at this stage.
Unfortunately, RealPlayer currently isn’t working with the latest update of Google Chrome. Try using RealPlayer with Firefox or Internet Explorer.
the first step worked for me, thank u so much
After reinstalling Windows, I cannot get Real Player to work properly. When it starts up I get the error message “Internet Explorer cannot open the Internet site http://www.aol.co.uk/?src=real&ncid=realplayer. Operation aborted.” Although Real Player is still there, it removes the Internet page it downloads on start-up and will not access the Internet afterwards.
I cannot get any help on the Web site because they do not give suport for the free version. Disabling the flash as mentioned above prevents video clips from working at all. I do have the latest version of Real Player and as far as I can see Real Player is included in the add-ons list to give it permission to operate when clicking on Tools/ Manage add ons in Internet Explorer. It will not give the option to download video clips in Chrome. So I can’t get it to work either in Chrome or Explorer.
Unfortunately, RealPlayer isn’t currently working with the latest version of Chrome. However, it should be working with Internet Explorer. Please send an email to help@real.com along with a description of the problems you’re having using RealPlayer with Internet Explorer so that we can better assist you.
tried, it dosent work with Internet Explorer or Firefox either…..everything is working fine apart from playing videos
We’ll be able to provide more detailed help for this issue through customer support, please contact us by visiting: https://real.custhelp.com/app/contact
The first one worked man, It’s simple and great
thank you so much this was extreamly helpful (sorry i cant spell) it also helped if i read what yall had put up. Thanks again so much!
i dont know why but i have tried everything and nothing is working, it is really frustrating.
Try downloading the latest version of RealPlayer. That should help.
happy, it worked…….
it is NOT working, I’m using chrome version 23 and i”m unable to download videos
Also, help to download videos from youtube.
Unfortunately, RealPlayer isn’t currently working with the latest version of Google Chrome. Please try using RealPlayer with Firefox or Internet Explorerer.
I first had problems when I upgraded from Windows 7 to Windows 8 two weeks ago. I tried your first method and can now successfully download via Chrome, so thanks for that, but……
I cannot download directly from the Real Player itself – the download box/icon doesn’t appear at all. This is very odd, because in the past when IE or Chrome gave me problems I would type in URL in RealPlayer and download videos from there. Any suggestions as I really want the Real Playere to work properly in case I have further issues with Chrome and IE?
Try downloading the latest version of RealPlayer. It works great with Windows 8.
i’m unable to download videos on chrome or internet explorer
It should work in Internet Explorer. Try enabling the plug-in. It may have been disabled in an update.
i have tried all above but still its not working
Try downloading the latest version of RealPlayer or updating you’re existing version. That should fix the problem.
Here is how to make it work with newer versions of Chrome. Chrome comes with a version of flash bundled in – it used to come with two versions bundled (an older one plus the newer Pepper). They finally removed to the older from the bundling, but like any browser, Chrome will still support a plug in installed externally.
Close Chrome. Then using Internet Explorer, go to Adobe and download the flash installer. Run that to install Adobe, then open Chrome, and follow the steps above to disable Pepper. You may need to repeat this once you get updates from Chrome too.
The first option had been working fine until this week. Now I the button doesn’t appear at all, even though pepper flash is disabled.
If you upgraded to the latest version of Chrome that could be the problem. Unfortunately, at this time RealPlayer doesn’t work with the latest version of Chrome.
well, i tried the first option, and the “Download this video” button appeared again, i even could download the video, but when i try to play it, a pop-up shows and says
AutoUpdate
RealPLayer needs to download new software to play this clip
and when i click the Ok button to download the update it says
There’s no software update available that admits this content
We’ve recently updated RealPlayer. Check for updates in the RealPlayer app and install them. Then you should be able to download videos using RealPlayer.
What can i do if i have windows 8? I have already made everything and doesnt give a ……… please help!!!
We’ve just released a new version of RealPlayer that works with web browsers in Windows 8. Check for updates in RealPlayer and install them. You should see the Download This Video button in videos.
real player download option not working with chrome Version 23.0.1271.64 even after disabling pepper flash & updating real player, when i opened plugins on pepper flash is available ?
We just released a new version of RealPlayer that fixes the problem you’re encountering. Please check for updates in RealPlayer and install them. It should work after you install the updates.
Anything i try doesn’t work.
We just released a new version of RealPlayer. Check for updates and install them. It should work then.
I installed Real Player 1.5 and followed the outlined steps so the download button appeared but now I can’t watch most of the YouTube videos. Help please?
Try downloading and installing RealPlayer again. We just released an update that fixes the problem.
upgrade real player by clicking the icon on top left corner of real player.
disabled pepper flash stiil can’t download
The latest version of RealPlayer fixes the problem you’re encountering. Try checking for updates and install them. You’ll be able to download videos online.
why does the ordinary real player does not work in google chrome windows 8? what can i do?
Try downloading RealPlayer again, today. The new version fixes the issue.
Hey , I have been using realplayer downloader since long.
off late it is when i try to download anything from chrome or any other browser the downloder just stuck in the taskbar. It still downloads the contents though. Its just that I can’t maximize it.
I have latest version of realplayer and downloader . Is it something to do with realplyer of any other windows setting perhaps ?
We just released a new version of RealPlayer, download it and you should have no problem using it with videos playing in Chrome.
Solution did not work for me.
I found and disabled “C:\Documents and Settings\Tom.TOSHIBA-TOM\Local Settings\Application Data\Google\Chrome\Application\23.0.1271.64\PepperFlash\pepflashplayer.dll” then restarted Chrome. RealPlayer is current version. No download possible. Why not?
C:\Users\user\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
Please download the latest version of RealPlayer and the issue has been resolved with the latest release of RealPlayer.
When I disable the peperflash, video’s refuse to play, therefore I can’t download… It’s a bit of a loophole…
We need to know more about the version of Chrome you’re using. Please contact us through customer support, which you can find here: https://real.custhelp.com/app/contact, for more assistance.
the first solution works!
This worked! Thanks so much for posting this!
Having issues with windows 8 and the newest version IE. I am not able to download any video’s tried all of the suggestions still does not work.
Sorry to hear that. RealPlayer is working with Firefox in Windows 8.
I found this out by mistake this morning. If you right click on the video (say, Youtube) and from menu that appears, select “Pop Out”. The video will now display in a pop out window. You can now put your mouse over the video and then the familiar Realplayer “Download Video” tab will display on the video. I’ve tried this on my HTPC, my netbook and my work computer.
On chrome 23, I too did not notice the download button, though I know how to fix it… I knew about the plugins stuff a while back ago, but thanks for the nice step by step and reminder. However there is another option if one wishes to do so that I didn’t see mentioned. I apologize if it was and I skimmed over it.
In chrome, just right click and do copy video URL.
Then Open up the Realplayer program and go to File-New->New Web Browser.
That opens whatever browser Realplayer has built in. Then just past the copied url into the new browser and the download button is just there and working.
Or it was for me… on chrome. Only thing is that it’s a tad slow downloading, which could be just a “basic/free” version thing. It seems to download in Real-time to the video you watch. I may upgrade after playing around with it a bit more. Just installed it less than an hour ago.
hope that helps!
its working guys…………superb
GREAT IT WORKS
I can’t get my real player to work I uninstalled google chrome thinking that may be the issue but still doesn’t work I do love the real player compared to Qtimes or my window media player As a matter of fact I haven’t used the media player since I installed Real years ago Please advise I am lost Should I uninstall real and re install Don’t know what to do In the mean while I am using Qtime since my media player has gotten lost somewhere no longer shows up since I downloaded real Thanks in advance for any info I have been getting lost of issue with google chrome not responding and acting up so got rid of it but didn’t fix this
We need to know more about how RealPlayer isn’t working for you to help. We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact
I clicked on the Updates and nothing happens tooo
Try updating your version of RealPlayer, today. We just released an update that should remedy this. If there are no updates, simply click on the orange button in the top right corner of this page and download and install the latest version.
Just wanted to let you know I got it working again don’t know if you had anything to do with it but it now works Love the real player Silly question Is it possible the new real player records from web sites I watch eagle nest and would love to use it if it does any response will be appreciated I guess I should research it thanks once again
It worked great in Windows 8. Thank you very much…
I went to the link where you posted to try and turn it off and I got a blank page. I just downloaded realplayer just before I had to do this so I know it is up to date. I went in and went through the settings and made sure everything was okay. When I went to try and download a video from youtube using Google Chrome it doesnt work nor for Internet Explorer. Please help
Do you know what version of IE you’re using? In the meantime, try using Firefox.
The first one worked. Thanks
i formatted my pc but am not able to download google chrome .. can any1 help me out plzzz
Unfortunately, RealPlayer isn’t currently working with the latest version of Chrome. Try using it with Firefox.
i’ve tried both, but none of them works!
the 1st step already solved the problem for me.thanks!!!
I am using a Mac with OS X (10.8.2)
This is the pepper flash I disabled: /Applications/Google Chrome.app/Contents/Versions/23.0.1271.95/Google Chrome Framework.framework/Internet Plug-Ins/PepperFlash/PepperFlashPlayer.plugin
This did not work.
I went to my Real Player and tried downloading the newest version and it says I have the newest version.
Still no downloading of videos.
Help please
We’ll need a little more information to help with this problem. Please contact customer support at: https://real.custhelp.com/app/contact and let them know about the issue you’re experiencing with the Mac version of RealPlayer.
I been trying to conquer this issue for weeks… reinstalled chrome and realplayer several times and removed the pepperflash dll. Nothing worked
Today I tried this. Its realplayer downloader and not just realplayer… IT WORKED !!!!
Here’s the link..http://director.real.com/realdownloader
Stop by http://www.facebook.com/thedondrel and show me some love if it works for you as well.
I love helping others.
I recently updated my RealPlayer (basic) so as to enable “download this video” in my Google Chrome & Mozilla browsers. The needful was done but now, while getting into preferences for changing the download path, I do not find “download & recording” option. Only Recording option is visible.
Pl suggest if it is a bug or something else..
We’re going to need a little bit more information to find the right solution for you. Please contact customer support at: https://real.custhelp.com/app/contact and let them know the problem you’re encountering.
I just upgraded to RealPlayer 16 Plus. Very nice. It was working just fine in Chrome and then it stopped. The little “download this video” even disappeared. Why? I have no idea.
Pepper Flash is disabled. It is now and it was when it worked. I have rebooted my machine. Nothing.
This plugin is enabled in Chrome. Does it affect it? See below.
I am at a loss. Why does this happen? I have realdownloader.exe installed or at least it tells me that I do when I try to install it again.
Very nice new interface. Was working, not working now.
Please help.
Cyndi
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
Name: RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit)
Description: RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
Version: 1.3.0.208
Location: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
Type: NPAPI
Disable
MIME types:
MIME type Description File extensions
application/x-rn-downloaderchromebgext-plugin RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
.rde
Disable Always allowed
NVIDIA 3D (2 files) – Version: 7.17.13.0697
Please contact customer support at: https://real.custhelp.com/app/contact. They will be able to help remedy the issue you’re encountering.
I recvently updated the free basic vesion of Realplayer but can no longer download videos via Inernet exporere or Google Chrome. I get the download button but and it downloads something (but not the video). When I try to play the dowmload the error message below appears. I wouild like ro be able to reinstall my previous version of Realplayer thugh can’t remember what that was. Can you advise?
” No suitable decoder module:
VLC does not support the audio or video format “undf”. Unfortunately there is no way for you to fix this. “
If you updated RealPlayer before December 11, 2012 try updating the software. If you installed RealPlayer after December 11th, contact customer support at: https://real.custhelp.com/app/contact They will be able to help.
i accidentally delete the extension “realplayer” in the google
No problem. Just download and re-install RealPlayer and that should re-install the extension.
Please Help me, I did download update then I view not find preferences then not find donwload& recording. i don’t know. how to find? there’s my laptop this real player v.16
What version of Windows are you using?
I have tried both the first and second step and the “download this video” button still does not appear. It used to be there until I updated my realplayer to v16. What happened? Please help. I even unistalled and reinstalled realplayer.
We’ll need to know more about your setup. Please contact customer support at https://real.custhelp.com/app/contact – they should be able to help.
thank you so much….it wrkd….i dont know what i did…:P but it works..thnxxx
The Realplayer that i had in my laptop prompted me to download and update it into a new one. And so i did, but when i wanted to download a flash player video in a non youtube website, i was not able to. And “The Download This Video” did not even appear when i hover over the video after playing it! But when i go to the Youtube website, the Download This Video appeared and i could download the videos. i hope you understand what am i trying to get across. Thank you!
HELP ME!
Are you having issues downloading videos from sites other than YouTube?
I CAN’T SEE MY VIDEOS I DOWNLOADED FROM YOUTUBE ON MY REALPLAYER.I CAN HEAR THEM BUT THERE IS NO VIDEO AND THE REALPLAYER FREEZES ALONG WITH NO VIDEO! I’VE BEEN GOING BACK AND FORTH UNINSTALLING REINSTALLING……BUT THIS PROBLEM IS STILL HERE FORM LAST WEDNESDAY TO TODAY.TO SAY I NEED HELP IS A UNDERSTATEMENT! H-E-L-P!!!!!!!!!!
We’ll need to know a bit more about your setup. Please contact customer support at https://real.custhelp.com/app/contact
Every time I click on the download button it always says “ReferenceError:”console” is underfined”
Well something along the lines of that anyways. Can you please fix whatever is wrong back to the way it used to be instead of the pop up thing because it is too confusing to learn how to do that all over again.
Maybe it is just me, but the way i do it is click on the “download” box at the bottom of the youtube clip.
PLEASE HELP!!!
Have you tried clicking on the Download this Video button in the top right corner of the video screen?
please help me,
I’ve downloaded the movies and they don’t play all the way through.
they stop after 15 minutes or so
how can I fix this?
Have you downloaded the complete movie?
Thanks very much! My Real Player Download works fine now in my Chrome browser after I followed your instruction
I’m not particularly computer nerdy, so always liked realplayer for it’s ease of use. It seems that every time there’s an update I have to spend hours trying to get the download button to re-appear. I use chrome, and in the past I’ve always eventually managed it, but this time (December 2012) I’m beaten. I’ve completely re-installed realplayer to make sure I’ve got the newest version, I’ve disabled pepper flash etc. Still nothing. Why do you keep changing it? If it ain’t broke why try to fix it ? Can someone tell me what’s wrong ? I’m getting to the point where I’m thinking ‘why bother?’ There are plenty of other downloaders out there. Using realplayer now seems to be some sort of trial, as if they don’t want people to use it !
Hi John, I’m glad that you’ve enjoyed using RealPlayer and am sorry for any recent confusion. Pepper Flash is not compatible with RealPlayer 15; however, it is with the most current version – RealPlayer 16.
If you have RealPlayer 15, disable Pepper Flash
If you have RealPlayer 16, ensure that Pepper Flash is enabled
Click here for more information: : http://real-csr.custhelp.com/app/answers/detail/a_id/10000
You can also try the following:
3) Update Flash by downloading the latest version: http://get.adobe.com/flashplayer/
4) Try another browser (IE, FireFox)
If none of the above help, send an email to help@real.com, so that we can help further.
Good Luck!
I am using Google Chrome Version 23.0.1271.97 m. Also I am using RealPlayer 16.0.0.282 (latest).
When I try to download video, Realdownloader crashes saying that “RealPlayer stopped working”…etc. I am unable to downlaod any video. I tried switching off (disable) C:\Users\user\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll).
Note: I have 23.0.1271.97\PepperFlash\pepflashplayer.dll
Any suggestions /help?
Also in Firefox too the Realdownloader is not working. Please help
Customer support should be able to help you with this. Please contact them directly at: https://real.custhelp.com/app/contact
i have download some music but i can play if when i wan to play i have this on my screen install flash for internet explorer what do i do
Did you download music files or music videos?
I tried both the steps mentioned above, but the tab is not being shown yet. Actually the extension of the downloader is not shown in the extensions list of Google Chrome, plus I recently upgraded to the Real Player version 16. Awaiting your reply.
Please contact customer support at: https://real.custhelp.com/app/contact They will be able to show you how find the extension that you’re looking for.
when i download a video from the site i use to watch anime it worked fine but on the ninth episode it only downloades video and no audio and i dont kno why after episode 9 it just wont download audio help plz?
We’ll need more information about your setup. Please contact customer support at: https://real.custhelp.com/app/contact
Open real player, open, file, open new, for new browser enter http://www.youtube.com or any other location your video is located & download this video will work. This is a work around until Real comes up with a fix.
hi……….
i m using google chrome.i also have real player sp.when i open youtube and right click on the video ,there is no option for downlaod via real player ….what should i do?????
in internet explorer 8….the option is present but when i click ‘download this video to real player’ it says that this clip could not be downloaded from this site…….please tell me what should I do!!!!!!
Hi, a complete uninstall and clean install of RealPlayer can typically resolves several types of issues. To do this, follow ALL the instructions in the below link, to include deleting all the RealPlayer folders. Click here for instructions: https://real.custhelp.com/app/answers/detail/a_id/8721.
Next, ensure that the RealPlayer plug-in is enabled in your web browser. Follow these steps: https://real.custhelp.com/app/answers/detail/a_id/8883.
If you are using Google Chrome and have RealPlayer 15, try disabling Pepper Flash. However if you have RealPlayer 16, you’ll need to enable Pepper flash. Click here for more information: https://real.custhelp.com/app/answers/detail/a_id/10000.
If that doesn’t help, send an email to help@real.com so that we can help further.
I was only able to download 6 videos from youtube and then when i downloaded itunes to transfer the videos onto my itunes library it stopped working. I have the latest version of chrome, internet explore, and real player. I have tried everything. I even installed real player like 4 times! The “download video” icon still pops on both internet explorer and chrome but nothing happens when i click it. Please help!!!
Please send an email to help@real.com and provide a detailed explanation of everything you’ve tried to that point, and we will help further.
I tried First solution it worked just for one video
If I try to go for another video it did not worked.
Then I tried the second method. it worked for just one video too.
I would like to share with you finally that, I tried the 2 solutions i still can’t download videos repeatedly.
Kindly help.
Hi Chary, ensure that the RealPlayer plug-in is enabled in your web browser. To do so, follow the instructions in this link: https://real.custhelp.com/app/answers/detail/a_id/8883
For more information, click here: https://real.custhelp.com/app/answers/detail/a_id/9801
If that still doesn’t resolve the issue, please send an email to help@real.com and provide a detailed explanation of everything you’ve tried to that point, and we will help further.
Thanks for hanging in there!
ok so now it pops up on the realplayer download but it just doesn’t download. What do i do?
Hi Natali, you may feel that you’ve already taken these steps but it’s important that the uninstall and reinstall is complete and clean. To ensure that, follow each step in the link below, and also delete the RealPlayer folders. This will resolve many issues: https://real.custhelp.com/app/answers/detail/a_id/8721
After installing RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. To do so, follow these instructions:
https://real.custhelp.com/app/answers/detail/a_id/8883
If that doesn’t help, send an email to help@real.com so that we can help further. Thanks for hanging in there!
Just downloaded the latest version of Real Player. My system is OS-Windows 7 and I use mostly Firefox as my browser. After the download, the first thing I did was to make sure the download this button was enabled. I opened Real Player wet to the options list and was going to click on the Download and Recording option but it wasn’t there. What gives. This is an upgrade?!? More like a downgrade. I immediately uninstalled Real Player and installed an older version. What is the purpose of an upgrade that is a lesser version of the one I had?
Sorry for any confusion. You can change the downloader preferences by following these steps:
Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)
1. Click on RealDownloader menu at the top left corner.
2. Select Preferences.
If that doesn’t help, please email us at help@real.com so that we can help further.
Can’t get Realplayer to work on my Toshiba laptop at all. Will not work on Firefox or Chrome. I have the pepper flash disabled. Can’t get the Realdownloader to pop up or record any videos. Just started doing this a few days ago. All is working fine on my Dell desktop. Any suggestions?
Thanks…..Bob
Hi Bob, performing a complete uninstall and clean reinstall of RealPlayer can resolve many issues. To do that, follow the ALL the instructions at the below link. That includes deleting all the RealPlayer folders, which is sometimes missed. Go here for complete instructions: https://real.custhelp.com/app/answers/detail/a_id/8721.
Next, after you reinstall RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. Following these instructions: https://real.custhelp.com/app/answers/detail/a_id/8883.
If you are using RealPlayer 15 you need to disable the Pepper Flash plug-in Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000. However, if you are using RealPlayer 16, the issue has been fixed and you’ll want to ensure the plug-in is enabled in Chrome.
If that doesn’t work, send an email to help@real.com so that we can help further.
I accidentally deleted the plug in ‘Download this video’ from extension in google chrome, how do I reinstall it again?
Download the latest version of RealPlayer and re-install. That should do it.
I followed all of the instructions above and the button still doesn’t show up! what do I do?
Hi YBakr, sorry if there’s been any confusion. When you uninstall and re-install RealPlayer, it’s important that the process is done completely, sometimes steps are missed. If you haven’t already, please complete uninstall and clean reinstall of RealPlayer by following ALL the instructions at the link below. That includes deleting the RealPlayer folders. Follow these instructions: https://real.custhelp.com/app/answers/detail/a_id/8721. Going through this entire process can resolve many issues.
After re-installing RealPlayer, ensure the RealPlayer plug-in is enabled in your web browser. To do so, follow the instructions at this link: https://real.custhelp.com/app/answers/detail/a_id/8883.
If that doesn’t work, send an email to help@real.com so that we can help further.
well, I may owe an appology. In my defense however, I tried everything suggested. btw I’m using ie 9 and not google chrome, just regular google. Real Player used to contain the listed items in prefernces that said Downloading and Recording. The versions I have downloaded tonight do not. I did, after uninstalling Real Player for what I thought was the last time ever, discover your company has now separated the two services into a Real Player and Real Downloader and something else I am too tired to explore tonight. So, appologies for the Greed comment. Be sure you not that this case may be similar to some of your other customer issues. The options in Real Player no longer offer Downloading and Recording. Might want to let folks know when you break apart a long time software package we have come to love. Cheers.
Hi Torch, thanks for the feedback and sorry for any confusion due to the change. I can understand being frustrated. In case you haven’t figured it out yet, you can change the downloader preferences by following these steps:
Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)
1. Click on RealDownloader menu at the top left corner.
2. Select Preferences.
If that doesn’t help, email us at help@real.com so that we can help further.
Thanks for hanging in there!
I am really getting tired of having to trouble shoot why realdownloader constantly crashes and will not display the download button! Come on now it has been months since this crap started. It was working just fine and tonight in the middle of an important download it has crashed and will not come back up. I am going to uninstall and reinstall it ONCE AGAIN , this making at least 9 times in the last 3 months. As of now I am hunting for a better more reliable program and will be taking many of my friends with me. The uniqueness and ease of this program could have made this an a-1 top rated most sold program but I will be damned if I will pay for something that constantly has issues. Do your techs not notice the amount of negative feed back you are getting in at least the last year? What is so hard about collaborating with the networks that support your program so everyone updates wont cause problems IF that is the reason. What a tremendous disappointment.
Hi Laura, I can see that you are understandably frustrated. We are aware of the issue and our technicians are currently working on a fix. Many times, a complete uninstall and clean reinstall of RealPlayer can resolve the issue.
To do this, follow ALL the steps at this link: https://real.custhelp.com/app/answers/detail/a_id/8721. Be sure that you also follow the step (mentioned in the link) to delete the RealPlayer folders. Sometimes this gets missed.
After you re-install RealPlayer, make sure the RealPlayer plug-in is enabled in your web browser. Follow the instructions here: https://real.custhelp.com/app/answers/detail/a_id/8883.
If that doesn’t work, send an email to help@real.com so that we can help you further.
How do you stop the pop up download this clip icon? It is becoming really annoying cause it pops up while I play facebook games.
It’s simple! You can turn off “Download This Video” option by following these steps:
Go to: Start Menu>All Programs>RealNetworks>RealDownloader (Opens RealDownloader)
1. Click on RealDownloader menu at the top left corner.
2. Select Preferences.
3. Select “Don’t Show” (downloads are accessible again with a right click).
If that doesn’t help, send us an email at help@real.com so that we can help further.
i have checked for updates in realplayer. where it says, ‘check box next to realplayer’, it does not show that option, just audio updates. i have realplayer basic version on windows7. i use googlechrome
Hi Ian, I’m not sure I completely understand your question, but let me try and help. When you have RealPlayer open, go to the upper left hand corner. Click the down arrow next to the logo. You will see an option “Check for Update”. Click that option. After you begin the process, if there are updates, you will be presented with a check box for all elements that have changed from the version you have installed. Check all boxes and select “Install”. If RealPlayer is not listed as one of the options then you already have the latest options.
If that doesn’t answer you question, please send me an email at help@real.com with more information about what you are experiencing and perhaps attach a screen shot so I can better help you.
it has been a long time since i have been able to use the downloader and i am sadly getting frustrated with it, i just installed IE9 and Firefox. while already having Chrome. i had all the correct plugins/extensions enabled and disabled. the “Download this video” option appears all the time when i see a video, but if i try to download it, the downloader opens and then freezes and eventually crashing. EVERY single time. i do not know how to fix this and can’t find any help anywhere on the internet. i am about to give up on realplayer, please help me support.
I understand your frustration. Sorry for the trouble, we are aware of the issue and our technicians are working on a global fix. However try uninstalling and reinstalling RealPlayer by following ALL of the steps given in the link: https://real.custhelp.com/app/answers/detail/a_id/8721.
Please let us know your progress, and if you have additional questions, email us at help@real.com.
I have recently re-installed Realplayer and it does not have the pop up. I had uninstalled it before because of the same reason. Why does this keep happening? I did everything that you guys at Realplayer have suggested and nothing has worked. It worked before what happened?
I am sorry to hear that you are unable to get the ‘Download this Video’ option.
Hi Elizabeth,
This could happen if the RealPlayer Plug-in for ‘Download this Video’ option is disabled in your browser.
To enable it follow the steps given in: http://real.custhelp.com/app/answers/detail/a_id/8883
If you have additional questions, please email us at help@real.com with more details of what you are encountering.
I cannot even install Realplayer after the initial download. It asks if I want to allow the installation, then nothing. Can anyone help?
Hi Skysix,
Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure you delete the RealPlayer folders as mentioned in this link to do a clean uninstall.
If you have additional questions, please email us at help@real.com with details of what you are encountering.
IAll doesnt work
We can provide more detailed help via our customer support. Please send an email to help@real.com along with a brief description of the problem you’re encountering.
Windows 7, and IE9 32 bit update version 9.0.12; RealDownloader appears to start (the “download box appears above video, I click it and the Downloader window opens) but then after a few seconds I get an error “Real Downloader has stopped working. Windows is looking etc….” It used to work fine up until a few weeks ago.
I’ve uninstalled Real Player and re-installed 3 or 4 times now, including removing all the plugin libraries before re-installing. Everything looks ok, but the Downloader just doesn’t work any more. I’m using MSE security – all up-to-date. I also have two machines configured the similarly – it works on the other machine – the differnece is that I installed Chrome on this machine. Uninstalling Chrome doesn’t seem to fix the problem tho’.
Any help appreciated. Thanks.
Hi Bill,
Sorry to hear that your RealDownloader is not working properly. Let me help you with this.
Please try the steps given below:
1. To check the ‘Compatibility Mode’:
–> Right-click on the RealPlayer icon.
–> Select Properties.
–> On the top, click on ‘Compatibility tab.’
–> Uncheck any boxes that are checked and leave ‘Run as Administrator’ as checked is fine).
–> Click Apply.
–> Click OK
2. Try to do a clean uninstall and reinstall the RealPlayer by following the given link:
https://real.custhelp.com/app/answers/detail/a_id/8721 (Make sure that you have deleted the folder as mentioned in the link).
If you have additional questions, please email us at help@real.com.
I have disabled pepperflash and made Real player work on Chrome, but have updated Real and now there is no browser mentioned in the download preferences and it does not work. The record option does not work in Chrome. I need to paste the url into ie and then the thing works but I used chrome all the time. Any ideas?
With RealPlayer 16, try to enable the pepper flash in order to get the ‘Download this video’ button.
Please follow the steps given in the link:
https://real.custhelp.com/app/answers/detail/a_id/10000
If you have additional questions, please email us directly at help@real.com with details of what you are experiencing.
Running Windows 7 with Chrome Version 24.0.1312.57m and I get the Download button at top of videos, and when I click it, the download starts (can see RealDownloader running in the task bar) and if I mouse over the RealDownloader icon in the task bar it shows a preview of the downloader window that shows the video is downloading, and in fact if I look at the download folder, the video is being downloaded there. The problem is there is no downloader window running on the desktop that one can use to manage the downloads in real time. If I click on the taskbar preview for that app window, nothing happens. Anyone else have this problem?
Hi Robert, I understand that you are unable to see the RealDownloader window on the desktop.
Please be informed that we do have an reported issue and many of our customers are facing the same issue. Our technicians are working on it. Once the issue is resolved you will get an email from RealPlayer.com
However please try this work around:
1. Right click on the desktop & choose ‘Screen Resolution’ (Choose Display Properties if it is XP)
2. This would show the number of monitors available for display (Below is my set up)
3. Lower the screen resolution.
4. Tried to download the video and then right click on Task Manager and click on RealDownloader and resize it.
5. Then try to change the screen resolution to high and try to download the video.
6. Restart the computer & attempt to download a video
If you have additional questions, please email help@real.com with details of what you are experiencing.
Hey, Real Team. I’m having issues with being able to download. The first “solution” you gave was not a solution at all, it has not helped in the slightest. I am able to see the button; however, it does not work. It does not load the downloader, nor does it actually download anything. It was working up until the 30th of January, 4 days ago. Now, it does not.
I did a complete uninstall and reinstall of RealPlayer, and have even tried downloading videos in RealPlayer’s Web Videos player, it still does not work.
If you guys would not mind giving me a solution of some sorts, that would be nice.
Hi Roger,
You can try running the RealDownloader in administrator mode.
1. Click on Start
2. Select All Programs
3. Click on RealNetworks
4. Right Click on RealDownloader
5. Select Properties.
6. Click Compatibility tab on the top
7. Check Run As Administrator
8. Click Apply and OK.
If the issue still persists, please send an email to help@real.com. So that we can help you further.
Hey the first option works till i close the window .restarting the window again makes the option again enable .please suggest
Hello Saurav,
Thank you for contacting RealPlayer Customer Support.
I understand that you are requesting assistance with an issue; however, the exact nature of the problem you are having is not clear to me.
I can help you with your inquiry, but I need more information regarding your issue. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may be experiencing. The more specific you are, the better I will be able to assist you.
Please let us know if you have additional questions, email us at help@real.com.
I used to listen to Old Time Radio shows from the website: http://www.otr.net but lately kept getting an error message and the files wouldn’t play. I uninstalled realpalyer and reinstalled it now my error is “Can’t Open file 1.ram” I can’t figure out what to do. Can you help?
Hi Billy,
Thank you for contacting RealPlayer Customer Support.
I understand that you are unable to play online radio on RealPlayer.
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:
https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
If the issue persists, please contact the Radio website administrator for more information.
I used to see downloading window once i click on “Download this video” But since almost 2-3 months now cannot see the downloading window It records it on the bottom of desktop i see it downloading How can i make it downloading window appear again on my screen ??? thanks I use window 7
Hi Imu, I understand that RealDownloader appears minimized in the Windows taskbar and is not responsive. We have a reported issue with several customers experiencing the same issue which you are facing. Our support team is aware of this and working on high priority to resolve it asap. However, I don’t have an exact ETA in this regard. Once it is fixed, you will be notified by our support team.
However please try this work around:
1. Right click on the desktop & choose ‘Screen Resolution’ (Choose Display Properties if it is XP)
2. This would show the number of monitors available for display (Below is my set up)
3. Lower the screen resolution.
4. Tried to download the video and then right click on Task Manager and click on RealDownloader and resize it.
5. Then try to change the screen resolution to high and try to download the video.
6. Restart the computer & attempt to download a video
If you have additional questions, email us at help@real.com.
Ref- 24861163012000896807471
Hello, I have been paying $6.95 a month for some years now on my credit card- i have no idea what this is for and i never use it.
Please explain what this is for & how i stop it and can arrange a refund.
Thank you, Joseph May
Hi Joseph, Thank you for contacting SuperPass Customer Support.
I understand that you would like to know about some unauthorized charges on your credit or debit card from SuperPass. I am sorry to hear about this, and would be happy to assist you with this matter.
I was able to locate the Unlimited Movies account under the email address “josephmay2@bigpond.com.” My records show that the Unlimited Movies account was started on 06-20-2011, and was last billed 01/21/2013.
Do you remember signing up for a free trial for this Unlimited Movies subscription? Have you made any online purchases that signed you up for a Unlimited Movies subscription? Has anyone in the household or any friends or family members signed up for this subscription?
If you feel that you or any one you know did not subscribe to this account please contact us back so we can look into this matter for you. We also stongly advice you to contact your financial institution to report the unauthorized activity.
Please contact us directly.
Call us at 1-866-757-8421
Monday – Friday: 6:00am – 6:00pm PT
Weekends: 7:30am-5:00pm PT
I have lots of Youtube videos ( flash videos) downloaded and stored in Realplayer. I can no longer play them as a red circle with a diagonal line inside it appears against each one of them. I recently upgraded to Realplayer 16. Is this the reason? My system is Windows XP with IE8. Can you help me, please?
Hi Kevin,
When you play or import files into RealPlayer, it creates a list of those files in your Library. This list remains the same until you import or play more clips. If you move, rename, or delete any clips, they’ll still appear in the list, but RealPlayer will display a red X symbol in front of the name of each clip it cannot find.
Try the steps provided given below to resolve this issue:
1) Delete the clip references from RealPlayer:
2) Import them by following:
https://real.custhelp.com/app/answers/detail/a_id/8702.
If you have additional questions, please email us at help@real.com.
Hi Ted, I understand you would like to know more about the charges.
On checking in your account information, I can see that you have purchased RealPlayer15 under the e-mail address “tedster1969@sbcglobal.net.”
When you originally purchased RealPlayer Plus, you purchased version 15, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We are now offering RealPlayer Plus version 16. This is a new product with new features. You can continue to use your current version without charge. If you want the latest version with the additional features, it requires a purchase.
In case if you have updated to RealPlayer v16 and lost plus feature, you can very well rollback to previous version by using the download link below.
http://cache-download.real.com/free/support/win/15/RealPlayer.exe
Please uninstall the current version before redownloading the older version; sign in after downloading and launching the older version.
If you have additional questions, email us at help@real.com.
Just wanna ask a question, why when i am downloading a movie, it will stop halfway and saying that unable to download. When I click on the retry button it will continue. But after sometimes, the ‘unable to download’ word will appear again and again. And sometimes I click retry it will start from the beginning. This happens quite frequent. Can someone help me with my problem? Thanks.
Hi Jerman,
Please be informed that you can download all unprotected online streaming videos using RealPlayer. However, we respect copyright protection hence if the video is protected with copyrights then RealPlayer cannot download it.
If the videos you are trying to download are not protected, try to delete the cookies and Temp files from the Browser by following the steps given in this link:
https://real.custhelp.com/app/answers/detail/a_id/8743
If you have additional questions, email us at help@real.com.
I have tried disabling Pepper Flash, and disable it, close the browser, reopen, still no download button. And usually when I re-check it, Pepper Flash is still Enabled; it’s as if when I make the change it doesn’t save it. I have tried re-downloading Real Player v16 – and I am a paying customer, I’m not using the free verson – though I wish I were from the results I’m getting. It doesn’t appear to work in Opera either. I uninstalled Firefox – turns out I had a virus – “Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\Babyl onToolbarApp.dll a variant of Win32/Toolbar.Babylon application” – fixed that by running ESET online scanner, quarrentine, delete. Still doesn’t work.
Any thoughts?
Hello Joe,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer Make sure the RealPlayer Plugin is enabled in your web browser by following this link: https://real.custhelp.com/app/answers/detail/a_id/8883.
If you are installing the latest version of RealPlayer (RealPlayer v16) you don’t need to disable the Pepper Flash in Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Hi Team,
I use the basic real player. I have tried all the above, I have also uninstalled real player and have downloaded again from your website. Even though it shows real player 16 on your website, when I downloaded it, the file version states- 4.6.017 is it the latest 16th version?
After I installed it, the problem is still not solved. On google chrome the download icon is not appearing. And it crashes when I open youtube. I checked chrome://plugins/ and it shows below are Enabled:
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.0.208
RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
RealDownloader Plugin – Version: 1.3.0.208.
Why does it shows Version: 1.3.0.208? Can you advise and give an appropriate solution.
Thanks,
Hello Mario,
Performing a clean uninstall and reinstall of RealPlayer can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:
https://real.custhelp.com/app/answers/detail/a_id/8721
Make sure you delete the RealPlayer folders as mention in the link before reinstalling RealPlayer.
After installing RealPlayer 16 you don’t need to disable the Pepper Flash plug in in Google Chrome.
If that doesn’t help, send an email to help@real.com to assist you further.
Hey guys. I figured out how to fix the Realdownloader button, at least for me. If the button doesn’t do anything, go into the task manager, go into processes and look for recordingmanager.exe. Then end that process. After that you should be able to download videos again.
I use Google Chrome. Just re-downloaded realplayer and real player downloader and converter after not having used it in awhile. It worked great the first day for downloading videos from Youtube. Several hours later, though, the download button appeared in the upper right corner of the video, but when I click on it, nothing happens. I disabled pepper flash and downloaded recommended flash players updates, but it still doesn’t work. Help!
Hi Leah,
To resolve this issue, please try to change the download location from the RealDownloader window by following the steps given in this link:
https://real.custhelp.com/app/answers/detail/a_id/8931
After that please try to download videos and check whether you are able to see the RealDownloader window.
If the issue still persists, please send an e-mail directly to help@real.com.
The tab for the download will not show up anymore. I have the latest updates installed and I’ve tried disabling pepper flash. Still no good. Is there any other advice that might work?
Hello Cam,
To resolve this issue, please follow the steps given in this link:
https://real.custhelp.com/app/answers/detail/a_id/10000
If the issue still persists, please send an e-mail to help@real.com.
I am unable to download any songs from realplayer.The dialogue box “download this video” is does not appearing in video songs.
Pls help me;
Hello,
Please make sure the RealPlayer plug-in is enabled in your web browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883.
if you are using RealPlayer 15 you need to disable Pepper Flash plug-in Google Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000.
Please be informed that this issue has been fixed in RealPlayer 16, if you are using RealPlayer 16 make sure the Pepper Flash plug-in is enabled in Google Chrome.
If this doesn’t work, send an email to help@real.com so that we can help further.
I am unable to download any songs from realplayer.The dialogue box “download this video” is not appearing in any video song that i want to download from youtube or other websites.
I have tried the two options also but nothing happen.
what should i do now???
help me!
Hi,
Please make sure the RealPlayer plug-in is enabled in your web browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883.
if you are using RealPlayer 15 you need to disable Pepper Flash plug-in Google Chrome by following: http://real-csr.custhelp.com/app/answers/detail/a_id/10000.
Please be informed that this issue has been fixed in RealPlayer 16, if you are using RealPlayer 16 make sure the Pepper Flash plug-in is enabled in Google Chrome.
If this doesn’t work, send an email to help@real.com so that we can help further.
i follow the step 1 to install download this video but still not display while viewing youtube videos
Hi Ronald,
If you are using RealPlayer 16, please follow the steps below to enable RealPlayer Plug-in on Google Chrome,
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions.’
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome.
If you are using RealPlayer 15, please disable the pepper flash in Google Chrome by following this link: https://real.custhelp.com/app/answers/detail/a_id/10000
The download this video does not appear with chrome, but it does with IExplorer. I already reinstalled realplayer several times, as well as Chrome, but the problem is still not solved. I followed your directions and opened the page Chrome://plugins/.then details, and I did not see the pepper flash player on the to of the list. However, at the bottom of the list just the third item before the last,I found Pepperflash… and a long name. I disabled it . No result came out from all my efforts. Please help me to fix this issue. Thanks and regards.
Hi Lutfi Al Zein,
If you are using RealPlayer 16, please follow the steps below to enable RealPlayer Plug-in on Google Chrome,
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions.’
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome.
If you are using RealPlayer 15, please disable the pepper flash in Google Chrome by following this link: https://real.custhelp.com/app/answers/detail/a_id/10000
I just uninstalled and reinstalled realplayer and its still not working.
I have already disabled pepper flash.
Using Google Chrome 25.
Real Player 16.0
It works fine with IE 10
Hello Kenneth,
Thank you for contacting RealPlayer Customer Support.
I understand that your unable to download video on google chrome.
Our technical team is aware of this issue and currently working on it, however as a workaround please try this step.
1. Open Google Chrome
2. Click on Tools –> Settings
3. Select ‘Extensions’
4. Check RealDownloader 1.3.0
5. Close & Reopen Google Chrome
If that doesn’t work, let us know so that we can help further.
Thank you,
already downloaded real player but still i cannot download any video from youtube. tried internet explorer but no problem of downloading.
Sorry for the trouble, Gerald. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.
I tried both of the suggestions but it still doesn’t work!!
Sorry for the trouble. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.
I tried all the options listed above to get the “download this video” button on the right hand corner of a site using Googlechrome browser. But, still I am not able to download on Googlechrome browser. This is frustrating. Please let me know, if there is any alternative.
Hi Jamaludheen,
Sorry for the trouble. To resolve this issue, send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so that we can help resolve this issue at the earliest.
I followed all the steps above and my realplayer still won’t come up on fb…. HELP!
Hi Rebecca,
Make sure the RealPlayer Plugin is enabled in Google Chrome by follwing these steps,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. Close and reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help further.
This worked for a few months, but for some reason no longer does. I don’t even see the option for the downloader in my realplayer menu any more.
Hi Justice,
Make sure the RealPlayer Plugin is enabled in Google Chrome by follwing these steps,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. Close and reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help further.
hi, my computer is new and I have only pepperflash no other flash versions and therefore if I disable it video cannot be played/downloaded. Thanks
Hello Luca,
Please send an email to help@real.com with a brief description of the issue along with your phone number and convenient time, so that we can help you to resolve this issue at the earliest.
I have been using chrome for a couple of years, and realplayer for about the same time. It is until recently that the “download this video” has not appeared. I have disabled the Pepper Flash, and am current with RealPlayer update. yet, i cant download videos, mainly from youtube (dont tell them), and I cant find the actual source of problem. please help…
Hello Simon,
Please try to follow the below steps to get the download this video option:
1. Open Google Chrome
2. Click on Tools –> Settings
3. Select ‘Extensions’
4. Check RealDownloader 1.3.0
5. Close & Reopen Google Chrome
i. can’t download videos from real downloader anymore and i don’t know why.My windows was reinstaled so after i’ve install the real downloader after that i couldn’t see any extension on my google chrome.On plugins its enabled the real downloader so i don’t know why the download this video button it’s not showing.Help???
Hi Ivonne,
Here is something you can try,
http://real.custhelp.com/app/answers/detail/a_id/10000.
If that does not work try uninstalling and reinstalling RealPlayer by following: https://real.custhelp.com/app/answers/detail/a_id/8721.
If the issue still persists, please email us directly to help@real.com.
My Real Player ™ (win 32) version is 16.0.0.282.
I am able to configure ‘real networks download and record plugins’ in IE.
But, in chrome (version – 25.0.1364.152) I am not able to see real downloader in chrome ‘extensions’. All of my plugins related to Real are also enabled :
> RealNetworks(tm) RealDownloader Chrome Background Ext Plug-In (32-bit) – Ver: 1.3.0.208 (ENABLED)
> RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) – Version: 1.3.0.208 (ENABLED)
> RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) – Version: 1.3.0.208 (ENABLED)
> RealDownloader Plugin – Version: 1.3.0.208 (ENABLED)
> RealPlayer (2 files) – Version: 16.0.0.282
RealPlayer(tm) LiveConnect-Enabled Plug-In (ENABLED)
RealPlayer Download Plugin – Version: 16.0.0.282 (ENABLED)
Please guide me, what am I missing?
Hello Kamna,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
I tried the disable pepper flash and update the software but I still don’t see the icon to download the video in facebook. I used to see it appearing when I played the video in facebook and I have tried downloading it once. Ever since then, it didnt appear anymore. What am I supposed to do now?
Hi LaiYee, if you are using Google Chrome version 25, try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. Close & Reopen Google Chrome. -Jessy
I tried to follow above mentioned steps – as suggested to LaiYee, but I still can’t see the ‘download video’ prompt.
Hi Annabelle,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance
I did first and second solution, and both of them doesnt work for me :/
Hi Pringa,
Try downloading the latest version of RealPlayer and installing it. That should fix the problem.
Would this work for downloading Google video?
Dear Customer,
RealPlayer can download unprotected online streaming videos. However, we respect copyright so if the video is protected RealPlayer will not download it.
my realplayer download bar stopped showing above videos then i was told in this forum to disable pepper flash and it started working again but after a while it returned to not working and so i came back to this forum and decided to enable pepper flash and now its working! so weird!
I did first and second solution, but still i am not getting “download video” option. I am using chrome and real player 16.0.1.18(with latest update). Kindly help
Hi Dev,
Here is something you can try,
Uninstalling and reinstalling RealPlayer by following: https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Wait! What if my chrome doesn’t even have Pepperflash? All I have is Adobe Flash Player 11 & this: RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit). I also have three other RealPlayer related plugins. They’re all active; what should I do?
Hi Codi,
Please be informed that Google Chrome has inbuilt Flash Player, so pepper flash plug-in will be available on Google Chrome plug-in menu. Follow the instruction given in the link below to resolve this issue:
https://real.custhelp.com/app/answers/detail/a_id/10000/kw/10000
my realplayer have been deleted from my extension, how do i reinstall it?
Hi Munifah,
Here is something you can try,
Uninstalling and reinstalling RealPlayer by following:
https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall.
Thank you so much, the first solution worked very well for me.
However, is it possible to retain Flash player?
Many webpages require it to be installed to open.
I hope you can help!
Hi Rumi,
If you are requested to update Flash Player after disabling Pepper Flash in Google Chrome.
Update it by following this link: http://get.adobe.com/flashplayer/
Please be informed that Pepper Flash plug-in is not compatible with RealPlayer 15; however it is with the latest version – RealPlayer 16.
You can download the latest version of RealPlayer from: http://www.real.com
If that doesn’t work, send an email to help@real.com so that we can help you further.
HELP PLEASE!!! The above steps did not work for me.
Hi Jenn,
We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.
I tried the above options : it still does not work.
Hi Ozaid,
We’ll need to get more information about your setup. Please contact customer support at https://real.custhelp.com/app/contact so that we can provide more detailed help.
I have followed all the steps carefully but this will not work for me. A problem I am having is that Chrome will not add Realplayer to my extensions list. The plugins are there and are all enabled. Realplayer downloader works fine for me on IE in my machine so this looks again like a compatibility issue between Chrome and Realplayer. Any suggestions?
Hi Amara,
If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15
6. Close & Reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
I followed the instructions, but still cannot download from YouTube. That button doesn’t appear. The instruction # 4 (…. The top entry should show three versions of Flash. Click Disable for the first one (you should see the Location listed as …Users\user\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll).
..
This doesn’t show in my Chrome.
What should I do. I have the latest version of Chrome & RealPlayer.
Please help.
Dear Customer,
If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close & Reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
I followed all the above mentioned way to download the videos but still not able to download yet.
Please help
Hi Ajay,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.
After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Ok guys let me share. I was pissed up when the real player “download video” didn’t appear on the top of any videos in Chrome. But in Internet explorer doesn’t have any problem at all only in Chrome. So I didn’t stop until I found the right solution.
You don’t have to do the steps noted above it wasn’t working on me. Don’t disable any plugins in Chrome especially any flash plug in.
All you have to do is this.
1st step – Open your real player and check for the updates. Go to >> File or click Real player logo, then >> Click references then>> check updates. (Note: I don’t know exactly the lay out of the old version because right after i updated it the lay out had changed.) Just find any ways to update it.
2nd step – After you click the update, the new window appear ( it might ask for administration acess, just accept it) . Now you can see the choices to update. Those are multimedia plug-ins
just click and check the empty box of every choices Examples: 1. ProducerSDK for RealAudio Lossless
2. RealAudio 2.0 Codec Plugin.
Click Install.
3. Step 3- After the installation finish, Go back to chrome browser and you will a new notification plugins. Just click in then enable it. If you can’t see it, just go to Chrome://plugins, from there enable the new real player plugins.
4. Step 4 – Close the Chrome browser, There you are the download video will appear on any videos you will visited. Sometimes if it doesn’t show you have to refresh and refresh the window until the “Download video” appear.
Hope it will work on you guys.
My Download this video button is not appearing in Google Chrome. I have disabled pepperflash, I have updated realplayer, and have even completely unistalled realplayer from my computer and started over with a clean copy. But I still cannot download videos from any website. How can I start downloading again? I have tried every solution I have seen.
Dear Customer,
If you are having RealPlayer 16 and using Google Chrome version 25 , try this steps:
1. Open Google Chrome.
2. Click on Tools –> Settings.
3. Select ‘Extensions’.
4. Check RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
6. Close & Reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Current installations: Google Chrome 26.0.1410.43 m; RealPlayer 16.0.1.18
RealDownloader NEVER SHOWS in maximized view, or any visible view.
When cursor hovers over RealDownloader toolbar icon, ONLY SOMETIMES does the THUMBNAIL of the window show. But it has never maximized from the time I installed it several weeks ago.
Your once reliable RealDownloader has become all but useless. Any suggestions?
Hi David,
Please follow the steps below:
1. Open Windows Task Manager
2. Click Applications tab
3. Right click on “Realdownloader” & select “Maximize”
This will open Realdownloader in full screen mode
4. Resize “Realdownloader” by scrolling the mouse to either the Bottom Left or Bottom Right and adjust the size.
5. Close program & reopen
Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked
1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.
Ok, this is getting frustrating… I’ve followed the above two steps and nothing. The button appeared before I disabled the plugin, but wouldn’t do anything, after I disabled the plugin, the button doesn’t even show now. Please advise!
Hi Yvette,
Please make sure that the RealPlayer Plugin is enabled in your web browser by following this link:
http://real.custhelp.com/app/answers/detail/a_id/8883
If that doesn’t work, send an email to help@real.com so that we can help you further.
I have real player plus 16 and Google chrome 25 some videos can download down loader will appear, some of them not.any solution ?
Hi Sony,
Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer.
After installing RealPlayer follow the steps to enable the RealPlayer Plugin in Google Chrome,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16. See the instructions below for RealPlayer 15, but click Enable (instead of Disable).
6. Close and reopen Google Chrome.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Hi guys,
I currently have installed: Google Chrome Version 26.0.1410.43m & Real Player Version 16. 0.1. 18 & Real downloader version 1.3.1.2
How do i get this tab to reappear?
My “download this” tab does not pop up when viewing videos. I have disabled pepperflash as well as enabled realdownloader extension, still no tab.
Hi Marley,
Here is something you can try,
A) Uninstalling and reinstalling RealPlayer by following:
https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall
B) Enable Pepper Flash:
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.3.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
If the issue still persists, please contact us directly through help@real.com
Just updated to real player 16. Tried downloading videos but the option doesn’t appear. I did notice that in chrome it wanted me to allow or deny The real player extension, on accident I X’ed ( closed the dialogue box) it out and now the extension is no longer present in chrome. So far I have uninstalled and reinstalled real player and still no luck. Any suggestions?
Hi Zack,
Here is something you can try,
1) Uninstalling and reinstalling RealPlayer by following:
https://real.custhelp.com/app/answers/detail/a_id/8721.
Make sure that you have deleted the RealPlayer folders as mentioned in this link to do a clean uninstall
2) Uninstalling and reinstalling google chrome
3) https://real.custhelp.com/app/answers/detail/a_id/8883.
I cannot download videos in Google Chrome inspite doing according to your insrtructions . Please help.
Hi Debasish,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.
When I click the extension it doesn’t work plz help me
Hi Johnson,
let us know what exactly happens when you are trying to use RealPlayer, so that we can help you better.
I can see the botton but nothing happens when I click it and I have so far tried all what was mentioned bellow still it does not work,what to do??
Hi Chahira,
Please follow the steps below:
1. Open Windows Task Manager
2. Click Applications tab
3. Right click on “Realdownloader” & select “Maximize”
This will open Realdownloader in full screen mode
4. Resize “Realdownloader” by scrolling the mouse to either the Bottom Left or Bottom Right and adjust the size.
5. Close program & reopen
Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked
1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator
If that doesn’t work, send an email to help@real.com so that we can help you further.
Hey guys… faced the same problem u guys were facing…what i would suggest is…try opening youtube or whatever sites from your real player(not ur regular IE, firefx or chrome browsers)..search the video and play it…and then while its playing..right click the video…u should find the download option at the bottom…it definitely worked for me…
it wont let me put the music i download on to my phone every time i try it keeps going to a ad that says i need to download realplayer plus 16 or something can u fix that
Hi Joseph,
Please click on the below link to learn about transfering files to and from a portable device:
1) https://real.custhelp.com/app/answers/detail/a_id/9061
2) http://cache-download.real.com/free/windows/mrkt/help/RealPlayer-15/en/Content/PD_Adding_clips_to_a_device.htm
My Realplayer download doesn’t work in YouTube after i started using chrome. I have tried the thing above, but it still doesn’t work – i have restarted my computer several times, but nothing happens. I know I can just open Realplayer and them add a new file, but I think it takes much more time and it is easier with “Download this video”-button in the top right corner of the videos. Can you help me????
Hi Camilla,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.
I’m not sure why but all of a sudden real player stopped recording videos on youtube. it was working fine until last weekend… the downloader comes up and it completes from what i can see but when i go to play back blank screen and no sound. Im using IE . any idea why this is happening
Hi Jey,
Try resetting your Internet Explorer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8688
If that doesn’t work try downloading videos using alternate browsers like Google Chrome or Firefox.
If the issue still persists, please contact us directly through help@real.com
Hello,
I have tried the steps above, but it;s not still working.
And it says that “As a restricted user you do not have adequate windows operating system to use this program to install software. Plz contact your system admin for help.”
Can you help me out?
Thanks!
Hi Jinny,
Please be informed that only an user account with administrative rights will be able to make changes on the computer. This is how Windows accounts work; RealNetworks has no control over these permissions.
Please refer this link for more information: https://real.custhelp.com/app/answers/detail/a_id/8754
If you have additional questions, please email us at help@real.com with more details of what you are encountering.
I just downloaded the latest version of Real Player onto my New one week old 64 bit Windows 8 HD pc and the downloader does not work, i tried following instructions above but none work at all, when i disable flash as directed it shuts down the ability to view videos altogether and tells me i should update my flash player.
Hi Elle,
1. Open a Google Chrome browser window.
2. Click the icon of three short lines in the top right and select Tools.
3. Select Extensions.
4. Check the “Enable” box next to RealDownloader 1.4.0.
5. If you previously disabled Pepper Flash, you will need to enable it for Download This Video to work with RealPlayer 16.
If the issue still persists, please contact us directly through help@real.com
Ok it works in IE but not Chrome, i prefer using chrome and don’t really wish to be using multiple browsers simultaneously, any suggestions ?
Hi Elle,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000
If that doesn’t work, send an email to help@real.com so that we can help you further.
I have tried all of the solutions that I can find online and just tried this one…still no download option with Chrome. I have to switch over to Firefox (which is a hassle) whenever I find a video that I would like to download. I tried the various preferences (right click, length of time for mouse over) Did a reinstall of Chrome to get the latest…disabled Pepperflash..reinstalled latest Realplayer and nothing..tried the various options given for Realplayer download and nothing works.
Hi Jacki,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
neither one works for me.
Hi Juston,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
niether worked
plz help me
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
i tried reinstalling my realplayer also but it did not work
Hi Shanta,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
Hi,
I’ve been experiencing problem with Real Downloader on Chrome for quite a long time now; mainly it would suddenly just crash while navigating. So I disabled the extension and i uninstalled all of Real Player from my computer and reinstalled again. But now it’s not working on any of my navigators (Chrome, Firefox or Internet Explorer) even though i got the message that the extension was being enabled. Specifically in Chrome i have checked that Real Downloader is enables in the chrome://plugins/ but it doesn’t appear in the extensions page (inside TOOLS); i’ve also tried dragging it there but didn’t work.
I’ve rebooted my computer but still the same.
Thank you very much for your help.
Hi Koryu,
Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721 (Delete the RealPlayer folders as mentioned in the link before reinstalling RealPlayer).
Uncheck compatibility by following:
1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.
If that doesn’t work, please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
The Download this video button appers in Foxpro but not in
Google Chrome and Internet explorer . Have downloaded the latest version of Chrome and
Realplayer. But still no luck. kindly advise.
Mushtaq
Hi Mushtaq,
Make sure the RealPlayer plug-in is enabled in your browser by following: https://real.custhelp.com/app/answers/detail/a_id/8883.
If that doesn’t work, send an email to help@real.com so that we can help you further.
Plzz help me i am unable to find the option download the video……..
Hope u ll be back to me soon…………….
Hi Surya,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.
How come, my Real Plus, always downloaded MP4 videos fine, on youtube, and now it’ll only download FLV files, but NO longer MP4s? I use Google Chrome, and have Real Plus 15?
Hi Lloyd,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further
Hi everybody,
today I tried to download some videos from youtube. Everything worked fine, but when I tried to play the video, well, no player can do it (vlc, real, …) also the video can´t be converted to mp3, there is always some kind of error. I updated real player, but still no changes. Any suggestions?
Thanks for help
Joey
Hi Joey,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
hello plz help me to download videos from youtube. i have checked everything. google chrome and real player are up to date but realplayer download bar is not showing on videos. plz help me
Hi Akhtar,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
i still have the same problem.i don`t get a pop-up ”DOWNLOAD THIS VIDEO” .plzzzzzzz help meeeee……………………….
Hi Manasa,
Follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000
If that doesn’t work, send an email to help@real.com so that we can help you further.
To fix downloader using chrome do the following:
1. Click the Option button (3 lines in upper R. corner under the red X) or the wrench in the same location.
2.Click on TOOLS.
3.Click on “Extensions”
4.Enable RealDownloader
5.Restart
You are done!
Hey! Thanks very much for the easy instructions! Initially, after step 1 and 2 i still had issues with downloading on Chrome, but then i tried the instructions going from this link: https://real.custhelp.com/app/contact and everything is fixed on Chrome now!!
Im happy again!! 
i tried all the steps and it is still not showing up
Hi Omar,
Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance.
Tried both and the option does not pop up in Chrome. What should I do?
Hi Flockavelli,
Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.
Hello my realplayer downloader is not working at chrome, i have tried all above solutions but nothing happened, please suggest me somethnig.
Hi Qambar,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further
the realplayer downloader still doesnt appear on youtube in google chrome but it appear in internet explorer…i’ve already tried the steps but still the same…
Hi Lya,
We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further.
Just thought I would leave a note to help others. I had problems with Realplayer Downloader not working after a system restore which should not have affected realplayer. To cut a long story, I uninstalled/reinstalled a few times; I uninstalled/reinstalled Chrome too. Nothing I did was working. I ran Registry Mechanic and Crap Cleaner; restarted the PC. In the end, I manually went through the Registry Editor and removed anything and everything that had to do with Realplayer (you need to view the binary of hundreds of keys because they are not immediately obvious). I then reinstalled Realplayer and now everything is working fine. Perhaps Real should write a program that removes all related keys for a fresh install because uninstalling leaves hundreds of legacy keys that can prevent the downloader from reinstalling in the registry.
did not work in both.
have only 2 plugins
Hi Dani,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000
If that doesn’t work, send an email to help@real.com so that we can help you further.
I tried the 1st one but it wont work. I have installed the real player but on my desktop its icon is a file and it is not an app…
Hi Likey,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000
If that doesn’t work, send an email to help@real.com so that we can help you further.
my realplayer dowloders not appear for me to download…
1st solution actually work but after i disable the flash paper my youtube and video are not running because of disable flash paper…
2nd solution not works at all
Hi Leong,
Try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721
Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
After installing RealPlayer, follow this link to enable the RealPlayer Plugin in Google Chrome: https://real.custhelp.com/app/answers/detail/a_id/10000
If that doesn’t work, send an email to help@real.com so that we can help you further.
I disable the pepper-flash and have update the latest version. why I still unable to download the video?
Please send an email to help@real.com with a brief description of the issue so we can assist you further.
you said that it should show 3 versions of flash but it only shows one.??????????????????????????????
Please send an email with a brief description of the issue to help@real.com so we can assist you further.
Open your Google Chrome Browser.
At the top right of your Google Chrome click on the little gray box with the 3 lines.
Go to Tools and then to Extensions.
Find RealPlayer in the list, and click ”Enable’.
Then completely close your Google Chrome. Re-open and now you should be able to use the RealPlayer Download button.
I have downloaded the latest realplayer several times and each time am unable to download videos (no download sign over videos).
I`ve tried reloading realplayer enabling and disabling plugins with no success.
Hi Jim,
Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.
Cuando empiezo a trabajar en Chrome, me sale la siguiente frase: “RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) has crashed” y se bloquea la computadora.
Hola Utubarrob,
Realización de una desinstalación y reinstalación puede ayudar a resolver muchos problemas, pruebe a desinstalar y volver a instalar RealPlayer siguiendo este enlace:
https://real.custhelp.com/app/answers/detail/a_id/8721.
NOTA: Asegúrese de eliminar las carpetas de RealPlayer como la mención en el enlace antes de volver a instalar RealPlayer.
Si eso no funciona, envíe un correo electrónico a help@real.com para que podamos ayudarle.
I am having trouble capturing videos in IE or Chrome. The “Download This Video” icon pops up, but I used to click on it and it would notify me the video had been downloaded. Now nothing happens.
Hi Ch,
Here is something you can try,
1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select “Start Task Manager”).
2. Click the Applications tab.
3. Right click on RealDownloader and select Maximize. This will open the RealDownloader window in full-screen mode
4. Resize the window by scrolling the mouse to the bottom left or bottom right corner of the window; when the double-headed arrow appears, click and drag it to adjust the size.
5. Close the window. Next time you use Download This Video, the window should open to the size you selected.
Make sure RealDownloader’s Compatibility mode is unchecked & all options are unchecked
1) Right click on the RealPlayer icon
2) Click on propertis.
3) Click on compatibility and uncheck all the options.
4) Click apply and ok
5) Then Right click on RealPlayer and click on Run as administrator.
If that doesn’t help, send an email to help@real.com to assist you better.
Real player exsist but won’t download songs I don’t know what hapend I been using real player for 5 years please help
Hi Bilijana,
Please provide us some more information about the problem to assist you further.
i’ve just installed realplayer 16.0.02 the latest realplayer and chrome 28.0.1500.44
the issue is when i play video on youtube sometimes the flash player is crashed, how do i solve this issue?
it’s solved i disable the pepper flash, and instal adobe flash player so i don’t use the chrome flash player, but
now realdownloader bar doesn’t appear if i buffer the video
Hi Cruz,
Follow the troubleshooting steps provided in this link to get ‘Download This Video’ option in Google Chrome:
https://realnetworks.zendesk.com/entries/24007773-Download-This-Video-does-not-work-in-Google-Chrome
If that doesn’t help, send an email to help@real.com to assist you better.
So
I’ve updated my realplayer and chrome and the download button appears
But when I try to download a video, in the download box it says it’s unable to download
Why is that?
Hi MK,
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:
https://realnetworks.zendesk.com/entries/24007563-Uninstall-and-reinstall-RealPlayer
NOTE: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
If that doesn’t work, send an email to help@real.com so that we can help you further.
I have no sound in real player
Hi Tricia,
Try the troubleshooting steps provided in this link to fix the issue: https://realnetworks.zendesk.com/entries/24016763
If that doesn’t help, send an email to help@real.com to assist you better.
I have followed the step given but the Download This Video button doesn’t shown when I play Youtube or any other video. Is there any other way to solve this?
Hi Farah,
Please make sure that the RealPlayer Plugin is enabled in your web browser by following this link:
http://real.custhelp.com/app/answers/detail/a_id/8883
If that doesn’t work, send an email to help@real.com so that we can help you further.
I have tried both steps above and still no joy can anyone help me please??
Hi James,
Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.