UPDATE: Installing the latest version of RealPlayer should fix this Firefox issue.
We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.
Q: Why am I seeing a Firefox RealPlayer Browser Record Plugin message that says it has been blocked and may cause security or stability issues?
A: This is a Firefox RealPlayer Plugin issue that has just started occurring on computers running Windows that use the Firefox browser. It doesn’t mean your version of RealPlayer isn’t working or that the RealPlyer Browser Record Plugin is causing any security or stability issues. It just means you’re running into some compatibility issues with Adobe’s latest release of Flash (version 11.3). The good news is that it’s easy to fix.
The easiest fix is to use a different web browser. You won’t encounter this issue if you use Internet Explorer or Google Chrome. If you don’t want to stop using your Firefox browser, you can either disable the protected mode in the new version of Flash or revert to an earlier version of Flash.
Fixing the FireFox RealPlayer Plugin
We’ve put together a couple of videos to walk you through the process to get the Firefox RealPlayer Plugin working again. It will only take a couple of minutes.
2. Close all browser windows and run the uninstaller.
3. Restart Windows.
4. Delete all remaining files and folders located in the following directories. (Tip: copy and paste these paths into the path bar in an Explorer window)
5. Verify that the files “FlashPlayerCPLApp.cpl”, “FlashPlayerApp.exe”, and “FlashPlayerInstaller.exe” in C:Windowsystem32 (for 32-bit systems) or C:WindowsSysWOW64 if you are using a 64-bit system, have been deleted. Note that you may not see the .exe suffix on FlashPlayerApp.exe and FlashPlayerInstaller.exe, depending on your Explorer settings.
6. Go to the Adobe Flash Player Archive and scroll down to the link for “Flash Player 18.104.22.168″ (released 4/13/2012). Click the link; you will be downloading a .zip file that will contain installers for all operating systems.
7. Unzip the archive and navigate into the appropriate folder (you can safely ignore the folder that ends with “_debug”).
8. Run the appropriate installer for your operating system and Firefox. For Windows, running the executable that ends with .exe is recommended.
9. When presented with the dialog that allows you to select your update method, select “Notify me to install updates.”
There you have it. Pick the Firefox RealPlayer Plugin solution that’s easiest for you. Let us know if you have any other incompatibility issues or questions about using RealPlayer products. We’re happy to help!