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Ask RealPlayer: Firefox RealPlayer Plugin Answers

by Real Team on June 21, 2012

UPDATE: Installing the latest version of RealPlayer should fix this Firefox issue.

We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.

Q: Why am I seeing a Firefox RealPlayer Browser Record Plugin message that says it has been blocked and may cause security or stability issues?

A: This is a Firefox RealPlayer Plugin issue that has just started occurring on computers running Windows that use the Firefox browser. It doesn’t mean your version of RealPlayer isn’t working or that the RealPlyer Browser Record Plugin is causing any security or stability issues. It just means you’re running into some compatibility issues with Adobe’s latest release of Flash (version 11.3). The good news is that it’s easy to fix.

The easiest fix is to use a different web browser. You won’t encounter this issue if you use Internet Explorer or Google Chrome. If you don’t want to stop using your Firefox browser, you can either disable the protected mode in the new version of Flash or revert to an earlier version of Flash.

Fixing the FireFox RealPlayer Plugin

We’ve put together a couple of videos to walk you through the process to get the Firefox RealPlayer Plugin working again. It will only take a couple of minutes.

The first thing you’ll want to do is to disable the protected mode in the new version of Flash. Watch this video to see how to do it:

Once the compatibility issues are solved watch this video to find out how to re-enable the Downloader Plugin:

 

Using the Firefox RealPlayer Browser Record Plugin with an Earlier Version of Flash

If you would rather revert to an earlier version (11.2) of Flash and use your existing RealPlayer Browser Record Plugin follow these steps taken from the Adobe forums:

1. Download the current uninstaller for Windows: download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

2. Close all browser windows and run the uninstaller.

3. Restart Windows.

4. Delete all remaining files and folders located in the following directories.  (Tip: copy and paste these paths into the path bar in an Explorer window)

C:Windowssystem32MacromedFlash

C:WindowsSysWOW64MacromedFlash

%appdata%AdobeFlashPlayer

%appdata%MacromediaFlash Player

5. Verify that the files “FlashPlayerCPLApp.cpl”, “FlashPlayerApp.exe”, and “FlashPlayerInstaller.exe”  in C:Windowsystem32 (for 32-bit systems) or C:WindowsSysWOW64 if you are using a 64-bit  system, have been deleted. Note that you may not see the .exe suffix on FlashPlayerApp.exe and FlashPlayerInstaller.exe, depending on your Explorer settings.

6. Go to the Adobe Flash Player Archive and scroll down to the link for “Flash Player 11.2.202.233″ (released 4/13/2012).  Click the link; you will be downloading a .zip file that will contain installers for all operating systems.

7. Unzip the archive and navigate into the appropriate folder (you can safely ignore the folder that ends with “_debug”).

8. Run the appropriate installer for your operating system and Firefox. For Windows, running the executable that ends with .exe is recommended.

9. When presented with the dialog that allows you to select your update method, select “Notify me to install updates.”

There you have it. Pick the Firefox RealPlayer Plugin solution that’s easiest for you. Let us know if you have any other incompatibility issues or questions about using RealPlayer products. We’re happy to help!

{ 130 comments… read them below or add one }

1 ME September 8, 2012 at 2:00 pm

hey disregard my previous anonymous message here, I just downloaded the newest realplayer and installed again and now the real downloader works like it is supposed to on youtube although I have not tried any other sites yet. I assume if it works on one it will work on all of them. I hope it keeps working. btw, this is on a windows 8 netbook . thanks

2 Damian September 19, 2012 at 7:34 pm

The instructions above are silly. My plugin has crashed so how am I suppose to view the two films of instructions.

3 RealPlayer October 3, 2012 at 3:05 pm

There are step by step directions below the videos. Let us know if you still need help.

4 BARRY October 25, 2012 at 7:59 am

FF flash plugin crashes whenever loading any page with a flash video. Happens consistently regardless of source (FB, YT, upworthy, etc). Have sent numerous crash reports, cleared cache, reloaded pages etc. Still no use. Repair steps invisible on your help page (below video that has crashed).

5 RealPlayer November 6, 2012 at 12:18 pm

We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

6 me October 31, 2012 at 4:03 am

I have reinstalled realplayer and realplayer downloader. There is no pop up sign saying I can down load the video. I have niether chrom or firefaox. What should I do?

Thank you

7 RealPlayer November 1, 2012 at 10:15 am

Did you download the latest version of RealPlayer before reinstalling? What web browser are using to download videos?

8 MALYEZ November 3, 2012 at 11:10 am

i need to help

9 RealPlayer November 6, 2012 at 12:16 pm

How can we help?

10 Bill November 3, 2012 at 5:18 pm

I all that was instructed but I still cannot see the download button on Firefox 15.0.1

11 RealPlayer November 6, 2012 at 12:16 pm

Sorry to hear that. We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact

12 laura bordas November 20, 2012 at 11:45 pm

I am a hardcore realdownloader addict. I have a hobby and have downloaded over 500 movies since discovering this absolutely fantastic program. It blows every other download program away with it’s ease of use. Now however I am encountering issues since Firefox and flash have updated. I reinstalled flash 10 and am able to use the program but this is my issue. I encountered a major virus totally disabling my computer and sending to a two week repair which resulted in just a factory reinstall, I have an on line back up service which I used to download all my files onto a rental which crashed after opening the files. I am afraid that the virus is hidden in my on line back up files so I am trying to just re-download my favorites instead, only now I am only able to download ONE movie at a time when I was always able to download at least four before. Is there a way to fix this issue as well?

13 RealPlayer November 21, 2012 at 10:42 am

We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact Be sure to include the information about the virus and how you would like RealPlayer to work for you.

14 problem December 29, 2012 at 11:15 pm

i was having problem using the realplayer plugin, but when i follow the above steps for solving the problem, it didnt work however now i cant even use the adobe flash player… i have downloaded, installed, download, installed, uninstalled the flash player but all in vain….. instead of solving a problem it created 2 more problems… plz help

15 Real Team January 28, 2013 at 11:16 pm

Hi, sounds frustrating! Thanks for sticking with it. Resetting your browser can help with several issues. Try doing that by following the instructions here: https://real.custhelp.com/app/answers/detail/a_id/8688

If it doesn’t work, try using an alternate browser like Google Chrome or Mozilla Firefox.

If that doesn’t help, send an email to help@real.com so that we can help you further.

16 problem December 29, 2012 at 11:18 pm

and the Adobe Flash Player Archive page is not opening!!

17 Shreya January 16, 2013 at 11:41 am

Recently videos I have downloaded haven’t been able to convert because the converter keeps crashing I tried uninstalling realplayer and installing it again but it didnt work! plz help!

18 Real Team January 27, 2013 at 7:02 pm

Hi Shreya, how frustrating! So that I can help, please send an email to help@real.com and provide the following:

The browser you are using
The file format you are trying to convert
The exact error message you receive

19 Bruce January 17, 2013 at 9:12 am

After 3 days of trying to get the correect combination of Firefox and Real Player downloader to start operating like it was before Firefox started with the “check plugins page” I give up. I have completely uninstalled both Fire Fox and Real Player.
AS I said, everything worked perfectly until Monday when that damn Firefox page for checking plug ins kept popping up. Even when all of my plug ins were up to date, I STILL got it. Apparently the developers at Mozilla don’t even know how to stop it. Too bad, I used Firefox for 4 or 5 years without a hitch. Firefox keeps blaming Real Player for their plugin not working but I think Firefox could repair a compatibility issue.
And Real Player wants to charge every one for help with the problem and if you have the Free Version,,,you can;t get help at all. The only reason I used Real Player WAS for the downloader. Never cared for Real Player as a media utility because there are so many other BETTER warez out there.

20 Real Team January 27, 2013 at 7:03 pm

Hi Bruce, I understand the frustration. Check to be sure that the RealPlayer plug-in is enabled in your browser by following this link. http://real.custhelp.com/app/answers/detail/a_id/8883.

For more information, refer this link: https://real.custhelp.com/app/answers/detail/a_id/9801

If that doesn’t help, send an email to help@real.com so that we can help further.

21 Paul Flint January 23, 2013 at 9:55 am

Brilliant, just followed the instruction and everything works. It took me a while to get here but at last someone got it right.
Very many thanks

22 suzi February 9, 2013 at 3:15 am

i need help! my download video button is missing and the Firefox add on is enabled but the extension is missing… have installed several times and followed all the troubleshooter directions…. can anyone help me? Thanx Suzi x

23 Alane Jewel February 9, 2013 at 9:36 pm

Hi Suzi! I apologize for the delay in response. Let me help you with that.

Please be informed that we do not have any tested information on the latest version of Firefox 18.

Try to do a clean uninstall and reinstall the RealPlayer by following the given link:

https://real.custhelp.com/app/answers/detail/a_id/8721 (Make sure that you have deleted the folder as mentioned in the link).

Please try to download RealPlayer from http://www.real.com/realplayer/.

After downloading RealPlayer, make sure that the RealPlayer plug-in is enabled by following the steps given in the link:

http://real.custhelp.com/app/answers/detail/a_id/8883

If you are using Google Chrome to download videos, try disabling PepperFlash by following the steps given in the link:

https://real.custhelp.com/app/answers/detail/a_id/10000.

If you have additional questions, email us at help@real.com.

24 Howard February 11, 2013 at 2:15 pm

My Real Player Downloader stopped working with firefox! How can I fix it? I have Windows 7.

25 Real Team February 12, 2013 at 8:48 am

Hi Howard,

Please follow the given steps to resolve the issue.

Solution 1: Empty the contents of the TEMP folder.

Whenever tasks are completed or a program closes, files are stored in the TEMP folder. If many files have accumulated in the folder, you may receive errors that prevent the installation from completing.

To delete the files in the TEMP folder:

1. Open the TEMP folder inside the Windows folder on the C: drive.
2. From the Edit menu, choose Select All.
3. From the File menu, choose Delete.
4. When asked if you are sure you want to delete these items, click Yes.
5. Once these steps are complete, close any open windows and restart the computer. Once the computer has restarted, try the installation again.

Note: If you receive an error that a file or folder can not be deleted because it is in use, skip the file and continue deleting the rest of the contents.

Solution 2: Lower RealPlayer CPU usage.

Lowering CPU usage may stop the error messages.

To lower the CPU usage of RealPlayer:

1. Open RealPlayer.
2. Click the RealPlayer logo in the upper left, then click Preferences. The Preferences box opens.
3. In the Category pane, select Hardware.
4. Under Playback Performance, move the slider to the left, towards Lowest CPU usage.
5. Click OK.

After that, please try to download the video. If the issue still persists, please write back to us. We are glad to help you with that.

If you have additional questions, please email us at help@real.com.

Thank you,

26 Clare February 12, 2013 at 3:54 am

Hi, I’ve been having trouble with real player for a few months now, I can download videos, but when download completes, the downloader crashes. I also can’t access my library, as soon as I click it, that also crashes. I’m using the latest version of Chrome, and have also tried my other browsers (IE and Firefox) and still the same issue.
I have uninstalled and reinstalled, system restore and done a registry fix etc but nothing seems to work, any help would be greatly appreciated :)

27 Real Team February 12, 2013 at 3:02 pm

Hi Clare,
I am sorry that you are facing multiple issues with RealPlayer.

Performing a clean uninstall and reinstall of RealPlayer can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://real.custhelp.com/app/answers/detail/a_id/8721

Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

Please follow this link to resolve RealPlayer Library issue:

https://real.custhelp.com/app/answers/detail/a_id/8989

If you have additional questions, email us at help@real.com.

28 gabriele February 14, 2013 at 2:22 pm

a me il pligin di realplayer firefox lo accetta,ma il mio antivirus(A.V.G)lo legge come una minaccia!!!cosa fare???distallato e reinstallato il programma+volte,e sempre la stessa cosa!!!io nn vorrei rinunciarvi,aiutatemi grazie!

29 Real Team February 15, 2013 at 8:44 am

Hello Gabriele,

RealNetworks takes precautions to ensure our software is clear of viruses. Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. Your anti-virus software may tell you that you have a virus when you do not. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions.

You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. This will eliminate almost all false alerts.

If the issue still persists please email us directly at help@real.com.

30 Shawn February 14, 2013 at 3:07 pm

I downloaded the 2011 version of realplayer but firefox says the Realplayer 14 is incompatible with Firefox 18?

31 Real Team February 15, 2013 at 6:22 pm

Hi Shawn,

Please be informed that Firefox v18 was launched at the end of 2012. So we have fixed this compatibility issue in the latest version of RealPlayer (RealPlayer v16). You can update your RealPlayer software by following this link: https://real.custhelp.com/app/answers/detail/a_id/8863 Hope this resolves any issues you are having, if not, email us at help@real.com for further help.

32 Levi February 15, 2013 at 10:46 am

Upon updating Flash to the latest version (I’m not sure which version, but it’s the latest version for 2-15-2013), I got a message in the Flash installer that the realplayer downloader button is causing a problem with Firefox (18.0.2 on Windows XP SP3)(I don’t remember exactly what it said now, and I haven’t tried to reproduce it yet). I don’t recall having ever installed the Real downloader or any browser plug in or extension that is branded as the real player or real downloader or anything similar. I can not find the button, and nothing called “real” anythign is found in my plugins or extensions listings in Firefox, nor is anythign like that found in the Firefox program folders, in my Firefox profile data, or in any other local folder. There is no evidence in user space that any Real software has been installed or not uninstalled successfully.

If I download this Real Downloader button, or whatever it is, and then uninstall it, is there a chance that I can get rid of this Firefox crashing problem and get rid of that warning message when I run the Flash plugin installer?

33 Levi February 15, 2013 at 10:48 am

(Supplement to my previous comment) I was able to find out exactly what this plugin is called. It is “Real Player Browser Record Plugin.”

34 Real Team February 17, 2013 at 1:24 pm

Hi Levi,

Please check these locations for folders associated with RealNetworks application and delete them.

c:program filesrealRealPlayer
c:program filescommon filesreal

1. Go to My Computer.
2. Go to C: or Local Disk (C:).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folders: c:program filesrealRealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:program filescommon filesreal

If you don’t find any folders associated with RealNetworks application in these locations, try uninstalling and reinstalling FireFox.

If that doesn’t help, send an email to help@real.com so that we can help further.

35 Shawn February 16, 2013 at 2:43 am

One more thing, i just downloaded the newest version of realplayer and i cannot download anything from dailymotion.com and when i open the convert and trim boxes it gives me a note that i need to update adobe??

36 Real Team February 17, 2013 at 9:58 pm

Hello Shawn,

Please be informed that, I checked my resources and it shows that we have an on going issue on this matter. We have few customers reporting that they are unable to download videos from DailyMotion web site. Our support team is aware of this issue and working on it with high priority. Once fixed, you will be notified by our support team.

Follow the below steps to update the Adobe flash:

1. Download the latest version of Flash by going to http://www.adobe.com/support/flashplayer/downloads.html and clicking “Get the latest version.”

2. When you have finished installing Flash, shut down your computer.

3. Restart your computer and try downloading a video again.

After that, please try to convert or trim the files. If the issue still persists, please contact us directly through help@real.com

37 John February 16, 2013 at 3:07 pm

The link to the archive flash player is not correct it should be:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

38 Shawn February 17, 2013 at 4:26 pm

John-

It still does not work in dailymotion.com, and btw sometimes the download this video button does not appear on top of videos??

39 Real Team February 17, 2013 at 9:57 pm

Hello Shawn,

I understand that you are facing some issues with RealPlayer. Please send an email to help@real.com with a brief description of the issue along with your phone number and convenient time, so that we can help resolve this issue at the earliest.

40 Shawn February 19, 2013 at 2:06 am

At Real Team

I have two problems, one, I cannot download videos from dailymotion.com. And two how can I use Realplayer 14 on FireFox 18, because when I download Realplayer 14 and when I go online to add-ons it says “Disabled, Realplayer 14 is not compatible with FireFox 18″

41 Real Team February 19, 2013 at 10:38 am

Hi Shawn, please send an e-mail to help@real.com with details of everything you are having trouble with so we can help you problem solve directly.

42 Wanda March 11, 2013 at 9:47 pm

I have window 7 fire fox I download free real player converter, it keep asking me to upgrade to pay now
I dont want to pay

43 RealPlayer Team March 12, 2013 at 9:24 am

Hi Wanda,

MP4 file format requires H.264 codec for RealPlayer to either convert/play without prompting you with the pop-up for the Plus upgrade. Hence, installing QuickTime/iTunes will enable the necessary codec for RealPlayer to play/convert mp4 files. Follow this link: http://www.apple.com/quicktime/download/ for QuickTime and/or http://www.apple.com/itunes/download/ for iTunes to enable the required codec. Upon installing either QuickTime/iTunes in your computer, try playing/converting the mp4 files through RealPlayer and let us know the status

44 Barkat March 20, 2013 at 1:14 pm

Latest version of firefox does not allow real player down-loader plugin to record/download the videos.
Instead of suggesting all those lengthy procedures, just make the latest version of firefox browser compatible with realplayer downloader plugin. As simple as that.

Would you kindly care to answer me by e-mail please.
REGARDS.

45 RealPlayer Team March 20, 2013 at 2:25 pm

Hi Barkat,

As you requested we have sent an email to you with the steps.

46 Todd April 12, 2013 at 12:11 am

It is really taking up too much of my time every month to revise and update everything so regularly. Please find a setup and stable system I can use without giving away so many resources and mental effort to learn everything month after month. I hate to complain but this is getting really bad. Using new updates is now becoming mandatory because the older versions have expiration dates as soon as a new version comes out it fails to work correctly any longer. And the additional optional stuff can not be opted out of or the download fails when to unpack to install. I do not want Norton or Macafee. They use too many resources. But your downloads are malfunctioning without them.

Thank you Todd

47 RealPlayer Team April 12, 2013 at 11:08 am

Hi Todd,

Sorry for the inconvenience, by using the most recent version of RealPlayer, you can resolve some problems you might be having with RealPlayer and can play additional file types.

Please uncheck the Norton antivirus while installing RealPlayer, if you have already installed it please uninstall it.

48 Shawn April 29, 2013 at 1:00 am

I have downloaded the latest version of Realplayer and the playback does not work. I’ll download a video and when I try to play it back all I hear is the audio the is no visual?

49 RealPlayer Team April 29, 2013 at 9:21 am

Hi Shawn,

Please provide us some more information about the problem to assist you further.

>Does it happen for all the videos that you are trying to download?
>Have you tried downloading videos from different websites?
>Also Let us know the format of the downloaded video.

50 Jenn May 17, 2013 at 12:45 pm

Can’t no longer download videos from youtube after the recent update. :(

Would be glad if you could help. :(

51 RealPlayer Team May 17, 2013 at 1:25 pm

Hi Jenn,

Enable the RealPlayer Plugin in your web browser by following this link: https://real.custhelp.com/app/answers/detail/a_id/8883

If that doesn’t help, send an email to help@real.com so that we can help you further.

52 KC May 19, 2013 at 6:59 am

recently I’ve upgraded my realplayer to version 16. However, when i finished downloading a youtube video in MP4 format, i could’nt view it using neither real player nor windows media player. When i tried to play it with realplayer, all i received is a pop up box showing “a general error has occurred… etc”. When i tried to play it with windows media player, the player seems like keep “opening media” but fail to display the video until i have to close the window manually. Before the upgrade, i hardly encounter this kind of problem. i had no problem playing mp4 files until recently. your prompt advice is greatly appreciated.

53 RealPlayer Team May 20, 2013 at 9:04 pm

Dear Customer,

Our technical team is aware of this issue and working on it. However, try the workaround steps from this link: https://real.custhelp.com/app/answers/detail/a_id/9853

54 Shawn May 21, 2013 at 1:47 am

All my videos are downloaded from YouTube, some are in flv formats and some mp4? And yes it happens to all my videos.

55 Dave May 22, 2013 at 12:43 pm

I have updated everything I can update. I can download videos from YouTube, but cannot convert them into WMV files to play on Windows Media Player. I never had this problem before, but now it won’t convert.

56 RealPlayer Team May 22, 2013 at 1:34 pm

Hi Dave,

Please send an email to help@real.com with a brief description of the issue to assist you further.

57 Dhiraj Sharma May 29, 2013 at 6:24 am

why i am not able to use real downloader free version after updating real player

58 RealPlayer Team May 29, 2013 at 8:11 pm

Hi Dhiraj,

Please provide us some more information about the problem to assist you further

59 Juan June 5, 2013 at 9:18 am

i am using google chrome 16.0.891.0 to download videos from you tube and they are MPEG-4 File i cant convert them into MPEG-4 Video File. i just encountered this problem. what can i do to convert my videos so i can play them on my iPod & iPad please let me know thank you

60 RealPlayer Team June 6, 2013 at 8:52 am

Hi Juan,

Sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, here are some steps we think might resolve the issue.

Workaround steps for Internet Explorer

1. Open Internet Explorer
2. Click on Tools
3. Go to Manage Add-ons
4. Disable Shockwave Flash Object
5. Close & reopen Internet Explorer
6. Go to http://www.youtube.com and play the video you want to download
7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message)
8. Attempt to download. Now files should get downloaded and are playable

Please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin and wait for our team to find a permanent fix for this issue.

If that doesn’t work, send an email to help@real.com so that we can help you further.

61 Roger June 9, 2013 at 12:37 pm

My issue is RealDownloader 1.3.1 which I have in FF ver 21.0. The downloader function which I like still works as always but the WWW address in the location bar now says “Search or enter address” instead of the webpage address. This started to happen a few versions of FF ago so I don’t know if it’s Real or FF that’s at fault, though if I disable Realdownloader the address returns to normal. I have temporarily used another FF addon “deskcut” to save the webpage on my desktop but I still want my old address in the location bar to appear there. Is there anything I can do to get it back without disabling Realdownloader?

62 RealPlayer Team June 9, 2013 at 6:21 pm

Hi Roger,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

63 Youl June 23, 2013 at 3:41 pm

i don’t understand after upgrade my pc from windows7 to windows8, my realplayer plus 16 stop working properly. I have a Msg•(The website is temporarily unavailable.
•The Domain Name Server (DNS) is not reachable.
•The Domain Name Server (DNS) does not have a listing for the website’s domain)
i cannot connect my realplayer plus16 no more please helps me to resolve this pblm. thanks

64 RealPlayer Team June 23, 2013 at 7:29 pm

Hi Youl,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

65 J.R. June 26, 2013 at 12:43 pm

Playing realplayer, hulu movies and others….the video freezes up/the sound continues on FULL SCREEN……if i wiggle and continuously move the curser, it works ok,?? I have windows 7 premium @64 bits….all indicators show my add-on/extensions are ok….

66 RealPlayer Team June 26, 2013 at 5:22 pm

Hi J.R,

Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

67 T.H June 26, 2013 at 7:50 pm

I can download Videos, mostly from youtube, but can’t play because of the format which is mp4. If downloaded video is in flv format, it will play otherwise won’t.
Acting upon the asvise of “disabling Flashwave” in IE, I did it but nothing is working.
I even downloaded “Quick time and iTunes” (also advised by RP team) to provide proper codecs but not working.
Any video downloaded in MP4 fromat would not play in any videoplayer included, VLC, WMP, QuickTime and, of course, Real player.
I am using latest free version of RP and lifelong user of RP; any help? any suggestion?

68 RealPlayer Team June 27, 2013 at 2:54 pm

Hi T.H,

Please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin and wait for our team to find a permanent fix for this issue. We will keep you posted if there is any update.

If you have additional questions, please email us at help@real.com.

69 MR LP June 29, 2013 at 6:16 pm

IHAVE WINDOWS 7 AND WAS AFRAID TO USE ANY OF THESE STEPS. I HAVE THE LASTEST PLAYER AND THE DOWN LOADER WILL NOT WORK

70 RealPlayer September 27, 2013 at 4:51 pm

Please contact help@real.com and they should be able to help you further.

71 Edward Michael July 4, 2013 at 1:31 am

Dear Real Team,
RealPlayer is being used by me for the past 7 years. At present I am facing the following problems:
1. Realplayer is not compatible with Firfox and it downloads Videos from Internet Explorer only. The Realdownloader Plugin not seen in the Firefox.
2. In Internet Explorer also the Video downloaded in MP4 format is not played by Realplayer statting that there was an error in downloading..
Hence you are requested to fix the problem at your earliest.
Regards, Edward Michael

72 RealPlayer Team July 4, 2013 at 7:01 am

Hi Edward,

1. Firefox 22: We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue.

2. This is due to changes made at YouTube and we are working with them to resolve the issue. In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

73 Edward Michael July 5, 2013 at 12:20 am

I tried for the temporary solution provided in your link https://realnetworks.zendesk.com/entries/23698236.
This link is not useful for me as I am using XP 2003 and not Window 7 or 8. Further my RealPlayer is Basic and not 16 plus.
However I am waiting for both issues 1. (made at You Tube) and 2. for the non appearance Realloader extension in Firefox 22 to resoved by you at the earliest.

Regards, Edward

74 RealPlayer Team July 5, 2013 at 9:20 am

Hi Edward,

When we have an update on the status of this issue, we will let you know, and provide any instructions that may be necessary.

75 Shant July 12, 2013 at 3:54 am

The Download this video button does not appear on top of any videos I have checked the add ons everything is on but it still won’t come up?

76 RealPlayer Team July 12, 2013 at 8:35 am

Shant,

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

77 Linda July 13, 2013 at 4:30 pm

I don’t want to do a clean uninstall because I don’t want to delete my Library files. Is RealNetworks close to fixing this problem with the missing Download video button for FireFox users?

78 RealPlayer Team July 13, 2013 at 5:30 pm

Hi Linda,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

79 Robin Rotfleisch July 16, 2013 at 9:14 am

Thanks RealPlayer-
After 3 days of going crazy trying to get my good old Down-loader to work, I decide to do a Google search and DUH….I’m not the only one with the problem!!!!
OK= s I’ll wait patiently for a fix to come out-
I had RealDownloader 1.3.5.
I hope that a new one will come out-
Where can I look for a new one when it comes out?
Thanks a lot!
Robin

80 RealPlayer Team July 17, 2013 at 10:04 am

Hi Robin,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

81 Robin Rotfleisch July 16, 2013 at 9:18 am

Thanks RealPlayer-
After 3 days of going crazy trying to get my good old Down-loader to work, I decide to do a Google search and DUH….I’m not the only one with the problem!!!!
OK= s I’ll wait patiently for a fix to come out-
I had RealDownloader 1.3.5. Enabled and it was updated on July 6th 2013…but it does not work :-(

I hope that a new one will come out-
Where can I look for a new one when it comes out?
Thanks a lot!
Robin

82 RealPlayer Team July 16, 2013 at 10:27 am

Hi Robin,

Thank you for your patience. We are looking into this issue and will contact you as soon as we have news on this.

83 New Notebook Frustrations July 16, 2013 at 7:51 pm

I just got a new notebook and am now running Windows 8. I downloaded Firefox 22.0 and Real Player, but Downloader does not work. It seems to be a common problem, and none of the online solutions seem to work (everything is enabled, etc.). Any ideas???

84 RealPlayer Team July 17, 2013 at 10:03 am

Hi,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know and provide any instructions that may be necessary.

85 Navoi July 16, 2013 at 8:05 pm

Does anyone at Firefox see this as a problem whereas users are being pushed away to other browsing sources? Why not try to work out a fix with Realplayer? WTF is the problem with a simple correction! >: v

86 RealPlayer Team July 17, 2013 at 10:04 am

Hi Navoi,

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

87 John July 21, 2013 at 3:43 am

When do you guys think you will have the “Download this video” plugin working for Firefox 22 users?

88 RealPlayer Team July 21, 2013 at 9:05 am

Hi John,

Our Technical Team is actively working on this issue and we don’t have ETA on this. We will keep you posted, if there is any update.

89 John July 22, 2013 at 3:25 am

Understood but just to be clear any any version of realplayer does not work on Firefox 22 correct? BTW I have realplayer 16?

90 RealPlayer Team July 22, 2013 at 8:35 am

Hi John,

Yes, none of the RealPlayer version is compatible with the latest version of Firefox. Try using other browsers like Google Chrome & Internet Explorer.

91 Lee July 23, 2013 at 3:24 pm

I cannot get the download option to work with ANY browser. There is a plugin in firefox which does not work even after the above fix. There is no plugin in IE and I do not know how to get it.
There is no option in the real browser – and no option in PREFS – only RECORD (which other people have noted). I wish you programmers would get your shit together – you are all making a mess of the internet – Adobe flash in the biggest pain the ass. I tried to send this message with IE and it FAILED. Real’s feedback form and customer service forms FAILED – why not try talking to each other and avoid compatibility issues BEFORE you release programs??

92 RealPlayer Team July 23, 2013 at 4:07 pm

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. However, you can try alternate browsers. Download This Video is currently not compatible with a 64-bit browser, but works fine on a 64-bit OS with 32-bit browser. For more information, follow the steps given: https://realnetworks.zendesk.com/entries/24063573-Using-Download-This-Video-on-a-64-Bit-OS

93 Kahn July 25, 2013 at 4:30 am

Hi RP, i have this problem using RealDownloader extension in mozilla firefox 15.0.1, whenever i use to download videos some downloads easily and in some which are a bit bigger video files stops in between and it show some problem downloading box and it disappears, only half the videos will be there… tell me what should i do….RPD is up to date…

94 RealPlayer Team July 25, 2013 at 8:59 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser by following:

https://realnetworks.zendesk.com/entries/23689856

If that doesn’t help, send an email to help@real.com to assist you better.

95 Linda September 1, 2013 at 7:28 pm

I got a notice today that there’s a new version of RealPlayer (16.0.3.51), so I downloaded it and finally the “Download This Video” button is back. But when I tried to download some videos from YouTube, I noticed the files have an .mp4 extension instead of the usual .flv. And when I tried to play the .mp4 files, the screen stayed black, with no picture or sound. What’s going on?

96 RealPlayer Team September 2, 2013 at 9:11 am

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention in the link before reinstalling RealPlayer.

Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following:

https://realnetworks.zendesk.com/entries/23689856

After re-installing RealPlayer, please re-download the videos that previously received the “General Error” message.

If the issue persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

97 Shane September 8, 2013 at 5:01 pm

I have just downloaded the most recent version of Realplayer but when I try to convert a video into a audio format, a window comes and offers me to purchase realplayer and when I select no thanks, and press the convert button again the window comes up again, whats going on?

98 RealPlayer Team September 9, 2013 at 8:33 am

Some file requires Plus feature to convert. Try installing QuickTime/iTunes to enable the necessary codec for RealPlayer to play/convert .mp4 files.

1: QuickTime : http://www.apple.com/quicktime/download/
or
2: iTunes http://www.apple.com/itunes/download/
After installing QuickTime/iTunes, try play/converting the files through RealPlayer.

If this doesn’t work, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

99 David September 17, 2013 at 5:01 pm

I run Firefox version 23.0.1 and Adobe Flash Player 11,8,800,168, and use Windows Home Premium 7 edition.
I can no longer download videos from YouTube. The popup tab no longer comes up and right clicking on the video does not show the download tab at the bottom. I purchased Real Player Plus version 16.0.3.51 and it worked for about a day. Now it doesn’t. I have also tried to update Real Player and Flash Player, but the message says I have the latest versions.
Any suggestions?
Kind Regards,

100 RealPlayer Team September 18, 2013 at 1:06 pm

Try enabling the RealPlayer plug-in in your browser by following this link: https://realnetworks.zendesk.com/entries/23689856

If the issue still persists, please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance.

101 David September 17, 2013 at 5:27 pm

Checking on IE version 10.0.9200.16618 with Adobe Flash Player version 11,8,800,174, it works fine.

102 Kaleem January 12, 2014 at 7:55 am

Hi, I am having the same problem. I am using firefox and chrome (latest versions). I have installed the realplayer (16.0.3) but I can’t download youtube videos (I don’t even see”"Download This video”" button at all. I tried to fix it yesterday and eventually managed it once but then I restart/shut down the system the problem is still there meaning, button doesn’t show up on videos at all. The Plugins that i have are

1- Realplayer download plugin 16.0.3.51.

2- Real download plugin 1.3.3.66.

3- Real Networks ™ Realdownload HTML5 Videoshim plug-in (32 bit) 1.3.3.66.

All above plugins are enabled. I have tried enabling/disabling them together or one by one but it hasn’t worked.

Kindly help me

103 RealPlayer Team January 12, 2014 at 7:00 pm

Sorry you can’t download videos!

The download issue has been corrected in the latest version of RealPlayer Cloud, released on Dec. 18.

To fix this remove RealPlayer from your PC, then reinstall RealPlayer Cloud.

Note: This fix will only work for customers having Windows 7 or 8 and if you are located in US or Canada.

Try uninstalling the existing software using the instructions from this link:

https://realnetworks.zendesk.com/entries/23994572

Download the free version from http://www.real.com (depending on your operating system, the button may say Download the Free RealPlayer or Get RealPlayer Cloud Free).

Enable the browser plug-ins by following this link:

https://realnetworks.zendesk.com/entries/23689856

If you additional question, please send an email to help@real.com

104 Jim January 20, 2014 at 5:06 am

No joy – still doesn’t work. Latest version of Realdownloader, Firefox 22.0

105 RealPlayer Team January 20, 2014 at 4:14 pm

We have already responded to your post in this link:

http://www.real.com/resources/google-chrome-browser/#comment-16086

106 surya February 2, 2014 at 11:47 am

I download using firefox earlier it worked but now after all downloading a msg download not complete refresh page and restart.please suggest reason tried reinstalling firefox and real no help

107 RealPlayer Team February 3, 2014 at 7:15 pm

Sorry you are unable to download videos.

I am happy to report that RealNetworks released RealPlayer Cloud in English worldwide for Windows 7 and higher operating systems. This latest version will fix the “download incomplete” issue with YouTube and supports Chrome 31 and Internet Explorer 11. If you are on Win 7 or higher, please uninstall the current version from Control Panel, go to http://www.real.com and download the free version RealPlayer Cloud. If you purchased RealPlayer Plus version 16, you can login using your email address and password to access your premium features.

Customers that are on Win XP or Vista, we will be working on a similar fix for RealPlayer v16 and hope to release that soon but do not have a date yet. For customers that prefer to wait for your localized language (not US English) we are working on those versions that as well.

If you have an additional question, please send an email to help@real.com

108 Shawn February 20, 2014 at 9:16 am

I installed the most recent version of realplayer and the first time i opened up firefox i was able to download videos but now the download this video button does not come up anymore? I am using firefox, 27.0.1, i also tried google chrome, the download this video button still does not come up?

109 RealPlayer Team February 22, 2014 at 4:23 am

The following issues have been fixed with the new build of RealPlayer Cloud.

- Download This Video button did not appear in Chrome 32 or Internet Explorer 11

- “Download incomplete” and “Unable to download” error messages

Note: RealPlayer Cloud is now available for download in English from anywhere in the world, on PC (Windows 7 and higher), Android (4.0 or higher), iOS (5 or higher), and Windows 8 touch-screen devices.

To get the new build, please try uninstalling RealPlayer installed in your computer already by following this link:

https://realnetworks.zendesk.com/entries/23994572

Once done with uninstalling RealPlayer, try re-downloading the free version of RealPlayer by click on this link: http://www.real.com/

Note: Please note that you may need to re-enable the browser plug-in. To do so, follow this link:

https://realnetworks.zendesk.com/entries/23689856

After that, try to download videos.

Note: If you are running Windows XP/Vista, rest assured we will be making this fix available for RealPlayer 16 worldwide soon.

If the issue still persists, please send an email to help@real.com

110 pawan March 11, 2014 at 1:05 pm

sir not instal my pc

111 RealPlayer Team March 11, 2014 at 5:09 pm

I understand that you need some help; however, the exact nature of the problem you are having is not clear to me.

Before I can help you, I will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer’s operating system is and what web browser you’re using. The more specific you are, the better I will be able to assist you.

112 Carl March 16, 2014 at 2:25 pm

Trying to do a trim on a video. Everything seems to work properly until you save trim it ask for you to name and save to my folder then it shows the bar but the bar doesn’t move then in a while it goes away
but nothing is saved in my folder. Can you Help Thanks.

Carl

113 RealPlayer Team March 19, 2014 at 8:19 pm

To fix this, try performing a clean install of RealPlayer. A Clean install means uninstalling RealPlayer, deleting its folders and reinstalling a fresh copy of the latest software. To do so, follow the steps in this link:

https://realnetworks.zendesk.com/entries/23994572

If you need further assistance, please send an email to help@real.com

114 Kent April 2, 2014 at 11:31 pm

Since downloading latest RealPlayer I have had player close every time I delete a video and no downloader comes on in Firefox. Tried in Explorer and get error code -2147467259. Went back and installed Realplayer 15 and same problem. Worked fine until I pushed new version with cloud update. Need to get downloader button working and also stopping from closing when I delete video or update database due to closing as mentioned before. Downloaded new Flash and followed every step including downloading new RealPlayer program. The Cloud update ruined my player as it does not work at all now

115 RealPlayer Team April 3, 2014 at 4:35 pm

Sorry for the inconvenience. Please send an email to help@real.com, include a brief description of the issue to assist you.

116 Mister June 11, 2014 at 3:49 am

I reset my firefox browser and re-added the realplayer downloader and now every time I try to use it to save a video the browser crashes

117 Brinton Felixraja June 11, 2014 at 4:10 am

I recommend you to update the below codec’s using Firefox. If the issue persists, it is best to uninstall and reinstall Firefox browser.

Flash Player (Free) : http://www.adobe.com/downloads.html

JAVA Plugin (Free): http://www.java.com/en/download/manual.jsp

If this does not resolve the issue, please send an email to help@real.com

118 I.T June 17, 2014 at 9:20 pm

Every time I download a video on you tube,it say failed to convert and I try with Firefox,IE Chrome.
Can you help.Thank you

119 Brinton Felixraja June 18, 2014 at 8:26 am

Sorry for the trouble.

Other customers have reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime, you can try installing the latest version of RealPlayer.

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps given in the below link to enable the RealPlayer Plugin and try again: https://realnetworks.zendesk.com/entries/23689856

If that does not resolve the issue, please provide the following:

> The URL of the video which you’re unable to download.
> The download and upload speed of the Internet. To verify, click this link: http://www.speedtest.net

Awaiting for your response. If you have additional questions, please send an email to help@real.com

120 ady miles July 15, 2014 at 3:42 pm

i keep getting “download incomplete” whenever i try to download a youtube video, even when it’s fully downloaded

121 RealPlayer Team July 15, 2014 at 5:50 pm

Other customer’s have also reported the same problem. We are aware of this and our development team is working to get it resolved soon.

In the meantime, please provide the following information:

1. What is the URL or website link of the video?
2. Please capture your Internet speeds by visiting http://www.speedtest.net and send it to us.

Once the issue is fixed, we will update you on the status.

If you have any additional questions, please send an email to help@real.com

122 Les July 22, 2014 at 11:12 pm

RealPlayer Browser Plugin does not appear in Firefox’s Add-on Manager either under “Extensions” or “Plugins.” Any suggestions?

123 Brinton Felixraja July 23, 2014 at 2:03 am

To add plugin, uninstall and then reinstall Firefox browser. If that does not resolve the issue, please uninstall both RealPlayer and then Firefox browser. Install Firefox first and then reinstall RealPlayer using Firefox browser.

Once it is done, the plugin gets added. To enable the plugin, follow this link: https://realnetworks.zendesk.com/entries/23689856

Hope it works! If you have any additional questions, please send an email to help@real.com

124 Les July 22, 2014 at 11:18 pm

> I do not get “Download This Video Option”
> I have not tried sites other than YouTube
> Lately videos have been downloading as .mp4 files
> Yes I can play those files
> I am still able to download using Internet Explorer

125 Brinton Felixraja July 23, 2014 at 1:58 am

We are aware of this and our development team is working to get it resolved soon. In the meantime, I recommend you to verify whether you have the latest version of RealPlayer installed and the RealDowloader plugin is enabled. To verify, follow the link: https://realnetworks.zendesk.com/entries/23689856

If the button still does not appear, try the below instructions to download:

1. Open RealPlayer Cloud.
2. Click on RealPlayer Cloud Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

You can try the right click option in your Internet Explorer browser too. Here’s how:

1. Launch Internet Explorer.
2. Go to http://www.youtube.com
3. Play any video and make a right click and then select ‘Download This video’ option.
4. If you’re receiving “Download Incomplete”, keep RealDownloader window opened.

Note: YouTube and other sites have introduced a new streaming standard. This is the reason why the downloads are in .mp4 file format.

Hope this helps! Please let us know, if you have additional questions.

126 Jason chuah August 17, 2014 at 4:58 am

erm.. i wanna download video of html5 movie?
why all websites with all html5 player cannot appear the download button?
Urgert…
thx u ..

127 Brinton Felixraja August 18, 2014 at 1:21 am

Thank you for bringing this to our attention. We are aware of this issue and are working to get it resolved in a future release.

In the meantime, I recommend you to verify whether you have the latest version of RealPlayer installed and RealDowloader plugin is enabled. To verify, follow the link: https://realnetworks.zendesk.com/entries/23689856

Note: Update Flash Player using Internet Explorer. You can download Flash Player Plugin (Free) : http://www.adobe.com/downloads.html

If the button still does not appear, try the instructions below:

1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

You can try the right click option in your Internet Explorer browser too. Here’s how:

1. Launch Internet Explorer.
2. Go to http://www.youtube.com
3. Play any video and make a right click and then select ‘Download This video’ option.
4. If you’re receiving “Download Incomplete”, keep RealDownloader window opened.

Note: YouTube and other sites have introduced a new streaming standard. This is the reason why the downloads are in .mp4 file format.

Hope this helps! Please let us know, if you have additional questions.

128 Thomas September 4, 2014 at 3:20 pm

Hello, I uninstalled RealPlayer but I am unable to remove these associated plugins from Firefox:

application/x-rn-downloaderchromebgext-plugin (RealNetworks, rde file)
application/x-rn-downloaderpepperflashvideoshim-plugin (RealNetworks, rd5 file)
application/x-rn-downloaderhtml5videoshim-plugin (RealNetworks, rd5 file)
application/vnd.rn-realdownloader-javascript (RealDownloader Plugin, rdl file)

I don’t want to disable them I want to delete them entirely. If I delete the folders listed under ‘Program Files’ as ‘Real’ and ‘RealNetworks’, and then uninstall and reinstall Firefox, will this solve the problem? I have tried resetting Firefox and uninstalling it and reinstalling it again (without deleting the program files), but so far I haven’t been able to remove these plugins and I would appreciate some help on how I could do this.

129 Brinton Felixraja September 5, 2014 at 4:40 am

Sorry for the trouble.

To remove the plugins, you need to uninstall RealPlayer Cloud first and then uninstall & reinstall Firefox browser. Follow the instructions given in the below link to uninstall RealPlayer Cloud: http://customer.real.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If you’re unable to remove or delete the folder, please restart the RealPlayer and try again.

If you have any additional questions, please send an email to help@real.com

130 RealPlayer Team July 18, 2013 at 4:34 pm

Hello,

Please provide us some more information about the problem to assist you further.

>Do you get ‘Download This Video’ option?
>Have you tried downloading videos with different websites? (Provide us the website)
>What is the format of the downloaded video?
>Are you able to play the file in RealPlayer? (Provide us the error message if any)

Awaiting your response!

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